Deployed: The AI Product Podcast

7 Episodes

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How Help Scout Moved From Traditional SaaS To An AI-Native Product Company: A Conversation with Nick Francis & Luis Morales of Help Scout

2025-01-0652:16

In this episode of Deployed: The AI Product Podcast, we talk with Nick Francis, CEO and Co-founder, and Luis Morales, VP of Engineering at Help Scout, about their journey integrating AI into their established (13 years in market!) customer support platform.Nick and Luis share candid insights on:• How they shifted from skepticism about AI to embracing it as a tool for delighting customers• Their process for experimenting with AI features, from summarization to automated email drafts• Challenge...

Insights from Building AI Systems At Google Scale: In Conversation With Kyle Nesbit

2024-12-1052:45

Kyle Nesbit, a longtime Googler and AI expert, joins us on Deployed to share lessons from his 17+ years at the forefront of distributed systems, machine learning, and AI-driven product innovation. Kyle has helped build foundational technologies like BigQuery and worked on early large language model (LLM) development at Google, giving him a unique perspective on how teams can successfully transition from traditional engineering to modern AI-focused workflows.In this episode, we explore:Th...

Creating an AI-Powered News App with Particle Co-Founder Sara Beykpour

2024-11-2547:42

In this episode of Deployed, we sit down with Sara Beykpour, Co-founder and CEO of Particle, to discuss how they're using AI to transform how people consume news. Particle, which just launched last week, organizes news coverage across multiple sources into an easy-to-read, summarized, and personalized feed.What makes Particle particularly interesting is how seamlessly they've integrated AI into the core news reading experience. Rather than building yet another AI chatbot, they've created an i...

Building Enterprise-Grade AI at Scale: Inside Workday's Journey with Generative AI

2024-11-1553:20

Join us for an insightful conversation with Eliza Cabrera (Principal Product Manager) and Beau Lyddon (Principal Engineer) of Workday as they share their journey implementing generative AI at enterprise scale. As one of the first major enterprise software companies to roll out GenAI features, Workday offers valuable lessons for product and engineering teams navigating this technology.Learn how Workday approached everything from their first MVP features to scaling AI across their platform, inc...

Build the Right Product Faster With The Help of AI: Lessons Learned from Maze Co-Founders Jo Widawski & Thomas Mary

2024-09-2448:50

Building High-Performance AI Engineering Teams with Mike Conover, Co-founder & CEO of Brightwave

2024-09-1737:34

In episode #2 of Deployed: The AI Product Podcast, we meet with Mike Conover, co-founder & CEO of Brightwave to discuss the capabilities and challenges of building AI systems for financial research.Brightwave is an AI research assistant for financial professionals. Their product generates insightful and trustworthy financial analyses on demand.We get into the details of what it takes to make Brightwave work well, and lessons learned along the way including:Some of the limitations of LLMs,...

Getting AI Accounting To Really Work In Production: A conversation with Digits co-founder & CEO, Jeff Seibert

2024-09-1240:20

In this episode, Freeplay co-founder & CEO, Ian Cairns sits down with Jeff Seibert, co-founder & CEO of Digits to discuss the practical applications of AI in the finance world and the lessons learned from using AI in production. You can read a full recap with show notes here.Jeff emphasizes the importance of choosing the right type of AI model for each use case and highlights the limitations of generative AI models. He also shares examples of how AI has improved the product experience...

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