Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt takes a relationship quote and flips it into a perspective shift for shop owners, managers, and specialists: instead of obsessing over “finding the right” customers, employees, or employers, focus on becoming the right shop and the right person—over and over again. He explores how this mindset applies to attracting younger clients, building a place top technical and mechanical specialists want to work, and evolving with changes like EVs, culture, and work–life balance.Key Talking PointsThe quote that kicked it off: “Love isn’t about fate and magic bracelets and destiny. It’s about finding someone you can stand to be around for 10 minutes at a time,” and the idea that it’s less about finding the one and more about becoming the right one again and again.Translating relationship advice into shop life:Stop fixating on “finding the right clients,” “the right shop,” “the right boss,” or “the right employee.”Shift the focus to becoming the right shop, manager, owner, or employee.Becoming the right shop for your current and future clients:Many shops are currently tailored to an older clientele (boomers) and have great rapport with them.Younger clients often care deeply about your why—your purpose, values, and what you stand for.Start projecting an image and message that resonates with the clients you’ll need in the future, not just the ones you serve today.Becoming the right employer:Think about the types of technical specialists and mechanical specialists you’d love to attract.What are they after now, and what will they value most in the near future (purpose, time off, culture, tools, training, environment)?Make tangible changes in the shop that align with those values and make sure those changes are visible.Creative ways to “show, not tell” as an employer:Hosting training classes in your shop so other shops’ staff and owners can see your facility.Letting others experience climate control, lighting, equipment, computers at every bay, etc.Letting your current team’s honest feedback become a powerful, organic recruiting message.Culture vs. pure production:As shops hit their production targets more consistently, culture starts to matter more.High-output but toxic people can drag down the overall environment.Sometimes the right fit is someone who might produce a little less but makes the team function better and reduces animosity.What it means to be the right employee:Contributing to ethical profit and strong production.Being a good teammate who doesn’t undermine the system.Helping with what the shop needs: clients, employees, reputation, and growth.Being able to demonstrate your value beyond hours billed—teamwork, leadership, culture.Evolving with technology and the market (EV example):Understanding your shop’s stance on EVs and being able to discuss it intelligently.Looking at the local EV car park, investment needs, safety, and training.Positioning the shop to succeed ethically and profitably as the car parc changes.Seeing the shop as an ecosystem:Front of house, back of house, management, and employees as symbiotic systems.Shared goals: profit, stability, and long-term perpetuation of
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow uses a famous Michael Jordan quote, a heartbreaking Minnesota Vikings loss, and a rant from Jeff Compton of The Jaded Mechanic Podcast to dig into a big question:When did we get so impatient with young people—and what is it costing our industry?Matt reflects on how we treat new, entry-level mechanical and technical specialists in our shops, how “common sense” isn’t actually common, and why our own backgrounds make it easy to forget what it’s like to start from zero. He draws parallels between sports, restaurants, and auto repair, and makes the case that if we want to “grow our own,” we must build patience and structure into our businesses.Along the way, he talks about failure as a prerequisite for greatness—using Michael Jordan, Larry Bird, Muhammad Ali, and even win–loss records and batting averages to remind us that the “greats” failed a lot before anyone called them great.Highlights & Topics CoveredMichael Jordan’s failure quote and what it really says about successA recent Vikings–Bears game:JJ McCarthy’s rough day, clutch fourth-quarter drive, andHow special teams and defense actually lost the gameThe internet meltdown: instant calls to replace a young quarterback who’s essentially still a rookieA short video rant from Jeff Compton (The Jaded Mechanic Podcast) about having patience with young peopleThe core question: When did we get so impatient—and were we always this way?Generational shifts in handling criticism, shame, and feedbackWhy “common sense” isn’t common:How background, upbringing, and exposure shape what feels obviousGrowing up around farms, equipment, and shops vs. growing up with screensHomemakers, latchkey kids, and how changing family structures change what kids bring into the workplaceThe reality of today’s entry-level hire:No mechanical backgroundDoesn’t know a hex from a Torx… yetThe shop’s responsibility if you want to “grow your own”:Structuring the business to shoulder an apprentice who isn’t producing much at firstDefining basic expectations (showing up, being on time, not repeating the same mistake endlessly)Skill decay and repetition:Lab scopes, training classes, and how fast proficiency fades without regular useHow we criticize: sharp scalpel vs. rusty spoon; cutting people apart vs. building them upRemembering that apprentices didn’t choose their childhood or start point—but are choosing this careerThe sports angle on failure and greatness:Michael Jordan getting cut from his high school teamPat Riley’s quote about last shot vs. “save my life” shot (MJ vs. Larry Bird)Muhammad Ali’s losses, UFC careers, and the obsession with “perfect records”Baseball batting averages: greatness at 30% successA teaser for a future episode: how this profession can play a role in the “war on young men”Key TakeawaysFailure is part of greatness. The people we call “the greatest” in sports failed repeatedly. Expecting perfection from a first-year tech is delusional.Common sense is built, not born. What feels obvious to you probably came from years of exposure, mistakes, and stories you grew up around. Your apprentice didn’t get that same download.If you want to grow your own, structure for it. Shops that bring in entry-level mechanical/technical...
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeWe unpack what “boundaries” actually are—and aren’t—in shops and life. Margaret draws clear lines between rules vs. boundaries, protective vs. containing boundaries, and gives scripts you can use with customers, colleagues, and leadership. Matt adds his trademark honesty (and jokes) about self-regulation, “saying it like it is,” and swapping “but” for “and.”Sponsor shoutoutsNAPA AutoTech Training — Apprentice pathways, Tech Update, Service Advisor, and EV Ready week-long hands-on training. Details: napaautotech.comPico Technology (PicoScope) — Turn a PC into a powerful diagnostic scope. Guided tests, EV kit, faster fault-finding. Details: picoauto.comKey ideas & takeawaysRules vs. Boundaries: Rule: “You’re not allowed to yell at me.” (trying to control others)Boundary: “If you yell at me, I will leave the room.” (what I will do)Two Types of Boundaries:Protective: Guard yourself from others’ behavior (leave the room, pause the call).Containing: Guard others from your behavior (take a break before you escalate).Simple Shop ScriptsAdvisor to escalated customer: “I’m happy to help and if the yelling continues, I’ll have to ask you to leave. I’m happy to help when we’re calm.”Advisor protecting self: “If voices rise, I’m going to step to the break room for five minutes and then return to help.”Employee to manager (after-hours texts): “I’ll handle this when I’m back at work.” (Boundary = your response, not their texting.)Use “and,” not “but.”“I hear you overslept and I need you here on time.”Removes the “disqualifier” feel of but, holds two truths at once, reduces power struggles.Broken-record technique for heatRepeat your boundary + offer: “I’m happy to help, and if the yelling continues, I’ll need you to leave.”Professionalism ≠ light switchContainment and communication are skills that need coaching, not just warnings. Managers can (and should) teach, not only discipline.Reasonable ExpectationsSome things are rules of employment (e.g., start times). People can be upset and the expectation still stands.Curiosity FirstLead with, “Are you open to feedback?” “Tell me what would work better.” You can hear it without agreeing to change your decision.Culture Over ChaosWe don’t need reality-TV drama in a professional shop. Boundaries + coaching = fewer blowups, better results.Practical Playbook - Train mechanical specialists and technical specialists to:Spot their escalation early (breathing break, lap around the building).State boundaries in first-person (“I will…”) not second-person commandments.Swap but → and in feedback and estimates.Train advisors on three phrases:“I want to help, and we’ll...
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt Fanslow opens with “Resistance is futile” and tackles a common belief: “Resistance always makes current go down.” He walks through why that’s mostly—but not always—true, and shows how electric motors (especially starters) can draw more current when unwanted resistance slows them down by reducing counter-EMF. Along the way he ties Ohm’s Law to real diagnostics, shares a Rust Belt cable-smoker story, and closes with a heartfelt reminder about seeking help for the “stuff” we all carry.Key TopicsThe “always/never” trap in electrical claimsOhm’s Law in real life: fixed voltage vs. changing conditionsWhy motors misbehave: counter-EMF as dynamic “resistance”Starter example: inrush current, RPM drop → current riseHigh-resistance cables that increase current (and make heat)Where the energy goes: heat in brushes/cables vs. mechanical workInstantaneous truth of Ohm’s Law: accurate at a moment in time, not across changing dynamicsPractical tell-tales: slow crank + rising amps + hot/smoking cablesMental health note: removing stigma and getting professional helpPractical TakeawaysMotors are dynamic loads. If RPM drops (binding, poor supply, worn pump), counter-EMF falls and current can increase even as “resistance in the circuit” rises.Heat = the clue. Elevated current with slow rotation often means energy’s being dumped as heat (cables glowing, insulation softening, brushes cooking).Measure what matters. Combine voltage drop, current measurement, and temperature/thermal observation under load to find where the power is going.Interpret Ohm’s Law correctly. It holds at an instant; across changing conditions, re-evaluate with the values at that moment.Case Study HighlightChevy Suburban (late ’80s/early ’90s): Slow crank, ~400 A draw when ~150 A expected; braided negative cable glows red under a 10–20 s crank. Root cause: high-resistance path + reduced counter-EMF → higher current and wasted power as heat.Tools & Concepts MentionedCurrent probe / ammeterVoltage drop testingStarter relative compression patternsCounter-EMF (a.k.a. back-EMF)Old-school VAT-style analyzer (Snap-on digital variant)Quotes / Moments“It’s rare we can say always or never.”“Ohm’s Law isn’t broken—it’s instantaneous.”“If it isn’t turning it into work, it’s turning it into heat.”Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy....
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt riffs on a surprisingly quiet moment from Rocky—the late-night scene where Rocky admits he can’t beat Apollo and Adrian simply asks, “What do we do?” From that question, Matt draws a blueprint for technicians and shop owners: set realistic, self-assigned wins and stack them. Instead of living and dying by big, binary outcomes (“fixed/not fixed,” “hit benchmark/missed benchmark”), build momentum with attainable goals that compound into competence, confidence, and better shop results.Big Ideas“What do we do?” beats “You can do it!” Swapping empty hype for practical next steps creates traction.Redefine winning: Rocky doesn’t win the fight; he wins by “going the distance.” Translate that to your day: hit achievable targets that move you forward.Stack small, durable improvements: The path to 40+ billed hours or top-quartile shop productivity runs through many smaller, consistent wins.Perfection limits joy: Ambition is good; impossible standards starve you of pride and progress.Benchmarks aren’t commandments: Continuous improvement may matter more than someone else’s KPI.Practical Takeaways for TechsScope reps, not scope heroics: Use the oscilloscope on easy cars and routine checks—pair voltage with time until it’s second nature, then add a second channel and a low-amp probe where it makes sense.Thermal imager habits: Pull it out on brake inspections, wheel-bearing complaints, and on known-good vehicles to calibrate your eye for “normal.”Micro-goals to build hours: If you’re billing ~20 hrs/week, aim for 25 (≈+1 hr/day). Then 30. Ask: Where can I reclaim two hours? (economy of motion, fewer tool trips, better setup).Practical Takeaways for Shop Owners/LeadsAim for +10–15% improvements first: If techs are ~60% productive, target 70%, not 100% overnight. Design the system to enable the next step.Design wins into the week: Encourage daily scope/thermal reps, short debriefs, and “wins boards” that recognize process improvements—not just hero fixes.Coach with the Adrian question: When someone says, “I can’t hit that,” respond with: “What do we do?” Identify the next two concrete actions.Memorable Lines“We can define our own successes—it doesn’t have to be everyone else’s.”“Set wins somewhere earlier in the process, not only at the final repair.”“I hope you’re proud of yourself—and that you let yourself feel it.”Chapter Guide Cold open & sponsors — NAPA Auto Tech Training, Pico TechnologyWhy Rocky still hits — the “What do we do?” sceneDefining ‘going the distance’ at workTech micro-wins — scope reps, thermal habits, pairing voltage & currentShop micro-wins — stepwise productivity goals, system design > pep talksPerfection vs. pride — making room to feel accomplishedThanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt wrestles with a lifelong pattern of shame, defensiveness, and downplaying wins—and how naming it (out loud) is helping him show up better at work and at home. This one’s part confessional, part field guide: practical, unglamorous steps for accepting compliments, advocating for your value, and being safer to confront in relationships.Content note: brief, heartfelt discussion of infant loss (the story of Matt’s son, Benjamin).Why listenIf you instinctively swat away compliments or feel “pride” is off-limits, this gives language—and a few reps—to shift that.Shops, teams, and families run better when we replace shame/stonewalling with honesty and curiosity.HighlightsThe “shame tank”: how early patterns trained Matt to equate mistakes with identity (“I did something dumb” → “I am dumb”) and how that fueled resentment cycles with employers and loved ones.Stonewall → spill → reset → repeat: the loop that forms when you won’t self-advocate until pressure boils over.Compliment deflection ≠ humility: jokes like “you need to get out more” felt safe, but quietly devalued real wins.Owning value without arrogance: learning to state what you bring to the table without feeling like your mouth is on fire.Two proud moments (finally named):Benjamin’s birth: staying present, stopping futile interventions, and making sure mom and family had time with him. https://mattfanslow.captivate.fm/episode/overcoming-the-loss-of-a-child-finding-a-silver-lining-e035Post-divorce boundaries: noticing red flags early and exiting a relationship kindly (growth in real life, not theory).Professional growth he’ll actually own: the podcast, teaching, equipment dev/beta, EEPROM/board-level work, and expanding beyond “just drivability.”Result of doing the work: markedly better conversations with his boss; marriage moving from “fine” to genuinely “great.”Practical takeawaysLanguage swap: “I did something dumb” ≠ “I am dumb.” Keep identity out of error statements.Three-beat compliment drill: Hear it → pause → say “thank you” → full stop. (Joke later if you must.)Mini inventory: keep a running note of 3 specific things you did well this week; read it before hard conversations.Advocacy prep: write a one-page “value brief” before comp talks: outcomes, examples, and how they helped the shop/client.Repair the feedback channel: agree with your partner/teammate on a critique ritual (time, signal word, and goal).Get a spotter: a counselor/therapist helps reveal blind spots faster than white-knuckling it alone.People & mentionsBob (AAPEX episode—“shame tank” origin point in prior convo) https://mattfanslow.captivate.fm/episode/exploring-relationships-health-and-personal-growth-with-bob-heipp-e109Equilibrium Therapy Services — Margaret Light (Minnesota)
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeLive from “pre-ASTA,” Matt sits down with two “industry nobodies” (his words) who… are anything but. The trio gets honest about what makes training worth the time and money—and what ruins it. They dig into presenter prep (yes, 40 hours for a 4-hour class), class vetting, sponsor pressure, why a sexy scope trick isn’t always the right first move, and how to bring new voices onto the stage without burning attendees. They also share practical advice for first-timers at training expos so you learn more and regret less.What we coverWhy one weak class can poison a whole event—and how to prevent itThe difference between a presenter and an educatorBrandon’s CTI “boot camp” lessons: pacing, body language, audience interactionTeaching your experience vs. reading someone else’s slidesThe “pico math channel” vs. relative compression—start simple, earn the complexityReal-world prep: building a class, flow, case study sourcing, time costs no one seesSponsor dynamics: class quality vs. class quantityVetting ideas: short audition decks, Zoom mini-presentations, real Q&APathways for new trainers: Techs Informing Techs, vision-style tech talks, co-teaching/mentorshipFeedback that helps: beyond Scantron; what to write so organizers can actAttendee playbook: note-taking, pacing yourself, lobby networking, post-event reviewQuick takeawaysFor trainersIf you didn’t write the class, make it your own—prep until you could answer questions without the deck.Lead with the right test, not the flashiest one. Wow factor is not a learning objective.Ask a veteran to review your flow. Co-teach if you can.For event organizersDon’t let sponsorship replace standards. Vet instructors with a 10–15 slide audition + live Q&A.Reward quality: fewer tracks > more mediocre tracks.Follow up for feedback after the event; invite longer-form comments.For attendeesBring a notebook/app, a highlighter, and capture 3 “do-this-Monday” items per session.Don’t try to copy every slide—listen for the why and the decision tree.Network on purpose. Introduce yourself. Follow up a week later as you review notes.Notable moments/quotes“Teaching is the fun part—I’d do that for free. You’re really paying for the prep.” — Brandon“You can’t preach ‘training matters’ and then short-change the delivery.” — Matt“We need an on-ramp for new presenters—safe reps before three-hour sets.” — Matt“Start with the test that answers the question fastest.” — BobShout-outs & mentionsMobilityWorks — Bob’s focus on vehicles modified for physically disabled drivers/passengersCTI/Worldpac instructor boot camp (presenter craft)Techs Informing Techs / vision-style tech talks — great first stage repsPico Technology concepts referenced (math channels, relative compression)Who this episode helpsTechs deciding whether to spend the time/money to travel for trainingNew and aspiring trainers looking for the right entry pathOrganizers who want higher attendee retention and better word-of-mouthCall to actionBeen to a class that changed your workflow—or wasted your time? Send Matt what made the difference and why.If you’re an aspiring presenter with a killer case study, draft a 10-slide mini and reach out—let’s get you reps at a tech-talk format.Thanks to our Partner, NAPA Autotech...
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeLive(ish) from ASTA 2025 in Raleigh, I “borrow” a guest from a Keith Perkins immobilizer class: Mike Maleski of PSK Automotive and Rosedale Technical College. We dig into the business of keys/immobilizers—what drew him in, locksmith gatekeeping, where OE tools beat aftermarket for workflow, flat-rate incentives (hello, Cobra Effect), cloning/EEPROM realities, and teaching diagnostics to the next generation. Also: yinzer linguistics, Applebee’s barters, and Tibbe-key kryptonite.Mike Maleski — Owner/tech at PSK Automotive (Pittsburgh, PA) and instructor at Rosedale Technical College.Topics we hitGetting into keys: margins, ROI, and focusing the service lineLocksmith gatekeeping → locksmiths moving into module programmingMarket realities: dense dealer competition vs. being “the only game in town”Inventory truth: FCC IDs, chip types, look-alikes that aren’tAftermarket vs. OE: when GM/Volvo VIDA and other OE paths are faster/cleanerCutting machines: Dolphin starts; Triton support/updates; Tibbe/Jag quirksCloning & EEPROM: freeing used key slots (e.g., BMW), virginizing/clone vs. dealer orderService mix & referrals: “different, not better,” building two-way trustPay plans & culture: misaligned incentives, base-plus-performance sanityWages vs. geography: think cost-of-living ratios, not raw dollarsTeaching at Rosedale: bench → car, lightbulb moments, ScannerDanner lineageQuotes“OE software isn’t always about coverage; sometimes it’s about friction.”“Flat rate isn’t evil; misaligned incentives are.”“You can stock 200 keys and still not have the right one.”TakeawaysAdding keys/immobilizer? Plan inventory, price subs, know your dealer landscape, lean OE when it reduces rework.Build referral networks; you won’t go broke sending work to the right specialist.Audit incentives in your pay plan.In teaching/mentoring, bridge breadboards to the messy reality of in-car faults early.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/a
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt Fanslow explores the complex relationship between passion, purpose, and the realities of working in the automotive repair industry. Inspired by a story of a successful businessman who rediscovers his childhood joy fixing bicycles, Matt reflects on how easily passion can fade — and what shop owners and managers can do to help their teams rekindle it.He tackles the classic debate of “follow your passion” versus “follow the money,” examines how shop culture and leadership can either nurture or crush enthusiasm, and shares candid thoughts on his own journey to keep that sense of wonder alive through advanced diagnostics, ADAS calibrations, EEPROM work, and more.From systemic demotivators like inadequate tooling and broken pay structures, to the transformative power of genuine leadership excitement, Matt invites listeners to reconsider how they approach motivation and fulfillment in their shops — and in their own careers.Key Takeaways:A Lesson in Passion: A story about a man who spent decades in a corporate career before returning to his childhood love — repairing bicycles — illustrates how deeply rooted passions can resurface and transform our lives.Passion vs. Paycheck: Matt discusses the tension between following your passion and pursuing financial stability — and why the answer isn’t always as simple as motivational slogans make it seem.Keeping the Spark Alive: For technicians and shop owners alike, maintaining interest and curiosity often requires growth: new tools, deeper training, challenging work, and continuous learning.Demotivators in the Shop: Being “set up to fail” — whether through lack of equipment, poor information, inadequate training, or broken systems — is one of the most effective ways to kill enthusiasm and productivity.The Leadership Role: Leaders who show excitement about the work and actively celebrate their team’s wins help create a culture that sustains passion rather than drains it.Shops as Schools: Matt draws a comparison to how schools can drain curiosity from kids, urging shop owners to avoid building environments that strip away the same energy and wonder from their technicians.Notable Quotes:“Those who do not believe in magic will never find it.” – Roald Dahl“Sometimes work sucks the wonder right out of us — the same way school can strip curiosity from kids.”“I get into advanced diagnostics, ADAS, EEPROM work — not just because I can, but because it keeps that childlike wonder alive.”“Setting someone up to fail isn’t just about tooling or training. It’s about robbing them of the chance to succeed — and that kills passion faster than anything.”Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt:
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt Fanslow takes on a common source of confusion in automotive diagnostics: pressure, vacuum, and the difference between gauge and absolute readings.What starts as a discussion on PSI and inches of mercury quickly expands into how technicians interpret scan tool PIDs, why definitions matter, and where misunderstandings creep in—especially in the U.S., where we often mix measurement scales. Along the way, Matt also detours (in true Matt fashion) into physics, quantum mechanics, and the origins of universes from near-perfect vacuums.Yes, really. And yes, it still ties back to cars.Key Topics Covered:The two main pressure scales used in the U.S.:PSI (pounds per square inch) above atmosphericInches of mercury below atmospheric (vacuum)Where confusion starts:Vacuum gauges vs scan tool dataPSI vs inches of mercury and how both can technically read positive or negativeGauge vs Absolute pressure:Gauge pressure treats atmospheric as zeroAbsolute pressure references a sealed, near-vacuum chamberWhy MAP (Manifold Absolute Pressure) sensors often confuse techsRules of thumb:2 inHg ≈ 1 PSIAtmospheric pressure at sea level ≈ 14.7 PSI (≈ 30 inHg, ≈ 100 kPa)Engine vacuum at idle ≈ 18–20 inHg (≈ mid-30 kPa absolute)How to tell what your scan tool is showing you:Quick test: Key On, Engine Off → atmospheric pressure value reveals if it’s gauge or absoluteMetric perspective:Why kilopascals (kPa) often simplify thingsThinking of vacuum as “low pressure,” not “negative pressure”Physics detour (because Matt can’t help himself):Schrödinger’s Cat and quantum absurditiesHeisenberg’s uncertainty principleAbsolute zero pressure, absolute zero temperature, and why universes may form from vacuum energyWhy It MattersA clear understanding of how pressure is defined, displayed, and measured allows technicians to:Interpret scan tool PIDs correctlyAvoid misdiagnosis caused by unit confusionCommunicate more precisely with peers and customersGain confidence when moving between PSI, inHg, and kPaNext time someone’s arguing inches of mercury vs PSI on a forum, remember: it’s all about knowing whether you’re looking at gauge or absolute. And if the conversation stalls, just casually mention that universes may have formed from absolute zero pressure. It probably won’t help you win the argument—but hey, it’s a good story.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.coma...
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt takes a break from technical talk to discuss a critical issue affecting both society and the automotive aftermarket: the growing inability to engage with differing perspectives. Triggered by recent events, including the tragic death of commentator Charlie Kirk, Matt explores the importance of challenging our own ideas, the dangers of social media echo chambers, and how this mindset translates to our professional interactions in the shop.Key Discussion Points:The Core Principle: Matt opens with a powerful quote from former ACLU director Ira Glasser: "Being offended is not a valid reason for silencing someone." He argues that the power to limit speech you dislike can easily be turned against speech you support.The Value of Unsafe Ideas: A healthy society and campus should be physically safe, but intellectually "unsafe," meaning ideas should be openly challenged and debated. This is how we strengthen, modify, or better defend our own positions.The Social Media Trap: Algorithms are designed to maximize engagement, which often means promoting content that enrages us. This leads to:Echo Chambers: We surround ourselves only with people who think like us.Radicalization: A lack of diverse perspectives can push us to extremes.The "Unfriending" Trend: Matt argues it's a mistake to purge our social networks of people with differing, even disagreeable, views. This eliminates valuable challenges to our own thinking.The Professional Parallel: This divisiveness isn't just political. In the aftermarket, we see it when we run down competitors or refuse to consider different technical approaches or business philosophies from our own.Seeing the Person Behind the Avatar: People often project an amplified or modified version of themselves, especially online or in stressful situations (like a customer at a service counter). Matt urges listeners to be curious about who people really are and why they might be acting a certain way, rather than making quick judgments.A Call to Action: Actively seek out and listen to perspectives different from your own. Engage with the ideas, not the person. Foster genuine curiosity to combat division and improve both personal and professional relationships.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: a...
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.He explores how a "successful" outcome for a rookie technician (simply completing a complex job correctly) is vastly different from the definition of success for a seasoned master tech (high efficiency and productivity). Matt urges listeners—whether shop owners, managers, or technicians—to define success on their own terms, celebrate personal victories, and create environments where individuals can chart their own improvement.Key Discussion Points:The Physics Metaphor: How Einstein's theory of relativity—specifically, that time is not universal but personal—provides a powerful framework for thinking about success.No Universal Benchmark: Why comparing your success to billionaires like Elon Musk or elite athletes is a flawed and discouraging exercise.Success in the Shop:For a new tech, success might be finishing a job without help, even if it took three times the book time.For management, success is often tied to metrics like productivity and profit.The importance of acknowledging and validating these different definitions.The Role of Leadership: Managers must communicate clear, reasonable definitions of success and provide the systems and support for their team to achieve it. This includes mentoring on efficiency without dismissing initial accomplishments.Embrace the Learning Process: True growth comes from analyzing failures and missteps. Don't shortchange yourself by only focusing on the end result; take pride in the incremental wins.A Changing Industry: With a smaller pool of naturally experienced talent, shops must focus on building systems that allow a wider range of people to succeed, rather than expecting new hires to "succeed in spite of poor systems."Quotable Moments:"There is no universal success. There's only personal success.""Give yourself credit where credit's due... validate their successes, even as meager as we may find them to be.""This profession is really, really good about pointing out to us is we don't got it.""The failures, the hiccups, the missteps, that's where the learning comes in."Call to Action: How do you define success in your professional and personal life? Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing...
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…Today you get to see us sit in the room and have a genuine conversation!I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a real diagnostic specialist on their staff.A diagnostic specialist is one who can troubleshoot complex electrical, mechanical, or hydraulic issues using advanced tools, resources and experience. The value of their knowledge to ensure repairs are done right the first time, earn the business revenue based on knowledge, and save your clients money by preventing unnecessary repairs, is undisputed.Why are there not more of these types of specialists in our industry?How might communication skills play a part?Are networking skills a critical factor in developing other skills? When you hear Matt and Shaun talk about the investment in time, both in the shop, and outside of it - to develop their skills - some will be energized, some may feel dismayed - but the path is a bright one for those who are willing - and we will hear in this conversation what worked for Matt and Shaun as they began their journey - and we get to hear a bit about where it has brought them now.In this conversation you’ll hear:Times of sacrifice outside the normal hoursThe need for creating space to practice new skills in balance with demands of businessThe impact of mentorsThe value of adopting a learning mindsetSome valuable caveats if you find yourself at a dinner with Matt FanslowShaun always trying to hire people to join MAS - because he just can’t not.The WOTD is a fitting one for the diagnostic backdrop:Nebulous.adj.A formal word used to describe something that is difficult to see, understand, or describe—in other words, something indistinct or vague.I know you’ll enjoy listening to Matt and Shaun! Because of their early friendship, I was led to events and networks I would likely not have found on my own. I’m grateful for the opportunity to share this conversation with you now!Sincerely,Craig O’NeillThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comShop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Express by Facepay
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeWelcome to the 200th episode of Diagnosing the Aftermarket A to Z! In this milestone episode, Matt reflects on the journey of recording weekly shows for nearly four years straight. He shares listener questions, personal insights, and some of the most surprising lessons learned along the way.From the variety and complexity of the automotive repair profession to the humbling stories that stick with him most, Matt highlights how much this industry continues to evolve and inspire. He also digs into some technical listener questions, offering advice on:Getting started with module repair – training resources, tools, soldering practice, and ROI considerations.Programming laptops – buying pre-configured systems vs. DIY setups, pros and cons of “stacking” car-line specific laptops, and what works in a real-world shop setting.And, of course, Matt acknowledges the community of listeners, colleagues, and friends who have made reaching this milestone possible.Key Takeaways200 episodes in perspective: What stands out most isn’t just the content, but the incredible variety within the automotive field itself.A jaw-dropping insight: Depression in men often manifests as anger—a lesson that reshaped how Matt views past shop dynamics.Module repair basics: Start with training (Mike Christopherson, Kevin Sutter, Keith Perkins) and practice kits; avoid skimping on tools—buy once, cry once.)Programming computers: Choose between convenience (pre-configured laptops from Auto Rescue Tools) or flexibility (multiple inexpensive refurbished systems).Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt Fanslow and guest Margaret Light, a licensed marriage and family therapist, unpack common misconceptions around psychosis and psychopathy.The conversation also tackles the stigma surrounding mental health and stresses the importance of validation and empathy when supporting someone experiencing psychotic symptoms, rather than trying to argue or prove them wrong.Resources: NAMI - https://helplinefaqs.nami.org/article/286-how-can-i-help-my-loved-one-during-a-I am not sick I don't need help - https://www.nami.org/wp-content/uploads/2023/11/I_am_not_sick_excerpt.pdfThanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.What You’ll Learn in This Episode:Why Tom Brady’s relentless preparation matters just as much in a repair shop as it does on the football field.How great technicians can (and should) take interest in more than just “their bay”—including front-of-house operations, management decisions, and shop profitability.The balance between accountability and respect: holding management and teammates responsible without tearing them down.How effort, process, and adaptability create opportunities for success—and why relying on “luck” isn’t enough.The parallel between team sports and auto repair shops: winning requires every player, from the service advisor to the shop foreman to the owner.Matt also isn’t afraid to jab at a few colleagues (sorry, Buffalo fans—Tom Brady didn’t exactly give Josh Allen the blessing), all while reminding us that success in auto repair is about more than just cranking hours. It’s about growth, teamwork, and improving the environment for everyone involved.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeThe Role of Content in the Automotive IndustryMatt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers.The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops."Chest-Thumping" vs. Educational ContentCritique of shops/technicians who create content showcasing their successes while trashing other shops.Shoutout to Oz Mechanics for focusing on excitement/problem-solving rather than tearing others down.The "Paper Tiger" PhenomenonTerm borrowed from martial arts: Those who "talk the talk" but can’t "walk the walk."Historically, this applied to instructors who lacked hands-on skills—now amplified by social media’s reach.Example: A shop’s viral "success story" video ignored early diagnostic clues, leading to a questionable repair path.Ethical Dilemmas in Content CreationShould experts call out errors in others’ content? Risk of appearing elitist or "stealing thunder."Public vs. private feedback: Acknowledging mistakes (e.g., follow-up videos) builds trust with audiences.The Power of Collaboration"Rising tides lift all boats": Success doesn’t require devaluing peers.Admitting fallibility (e.g., ScannerDanner’s approach) strengthens credibility.Notable Quotes:"Pushing people down to prop yourself up is like drowning together—collaboration is survival.""Paper Tigers thrive in the spotlight but crumble under real-world scrutiny.""The motoring public doesn’t see diagnostic missteps—they just see a fixed car. But should we hide those mistakes?""Can we check our egos at the door? Honesty and humility might just be the best marketing tools we’ve got."Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. a...
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeKey Discussion Points:Two Types of Angry PeopleExplosive: Outwardly aggressive (e.g., yelling at a cashier).Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").No One Starts at 100% AngerAnger escalates in stages—people don’t go from 0 to 100 instantly.Triggers (work stress, home life, past trauma) compound over time.Personal Reflection: Parenting & ADHDMatt shares struggles with his son’s ADHD and his own reactive anger.Realization: Frustration often stemmed from unrealistic expectations, not the child’s behavior.Lesson: Awareness is key—but applying knowledge is harder than reciting it.Handling Anger in the WorkplaceFor Leaders/Co-workers:Approach outbursts with curiosity, not defensiveness.Validate feelings without justifying bad behavior.Ask: "What else is going on?" (e.g., home stress, financial fears).For Customers:High-conflict clients may already be at "50%" before they walk in.Respond with calm energy, active listening, and empathy.Example: "I understand why you’re scared. It’s hard to trust when you’re unsure."De-escalation TacticsMirroring: Match the energy level you want (e.g., stay calm to diffuse rage).Validation: Acknowledge emotions without agreeing to unreasonable demands.Safety First: Remove yourself or others if the situation escalates dangerously.Why This Matters in the AftermarketMost customer outbursts are rooted in fear (e.g., being ripped off, losing control).A thoughtful response can turn a raging customer into a loyal one—or reveal irreconcilable differences.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
Thanks to our Partner, NAPA Autotech TrainingIn this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.Key Discussion Points1. Ozzy Osbourne: The Accidental Pioneer of Heavy MetalOzzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.The importance of appreciating contributions even if you’re not a die-hard fan.The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).2. Hulk Hogan: The Man Who Made Wrestling MainstreamHogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.The role of timing, charisma, and reinvention in long-term success.3. Lessons for the Automotive AftermarketPassion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?Continuous Improvement: Getting 1% better every day compounds into major growth over time.4. Personal Reflections & Industry ParallelsMatt’s admiration for educators like Paul Danner, who revolutionized training accessibility.The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).Why awareness of opportunities—both inside and outside the industry—is crucial.Notable Quotes"Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket.""Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters.""If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt:
Thanks to our Partner, NAPA Autotech TrainingMatt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.Key Topics Discussed:"Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"How the pursuit of innovation without foresight mirrors challenges in the automotive industry.The dangers of prioritizing profit or speed over sustainability and safety.Chaos Theory & The Butterfly EffectSmall, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.The Perils of Skipping FundamentalsIan Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals."Fundamental ≠ easy. It’s the foundation everything else relies on."Unintended Consequences in Auto RepairNedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.Awareness & the "Little Things"The importance of paying attention to details in workflows, customer service, and team dynamics.Why hindsight often reveals blind spots—and how to cultivate proactive awareness.Notable Quotes:"Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes.""You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity.""Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.