Do Good To Lead Well with Craig Dowden

Can small, meaningful interactions transform leadership and organizational success? Join us as we explore this fascinating question with Zach Mercurio, an authority in purposeful leadership and positive organizational psychology. Through Zach's compelling research, we uncover the concept of "mattering" in the workplace, a crucial element often overlooked amidst traditional rewards like pay raises and promotions. As employees grapple with feelings of invisibility, Zach introduces the idea of a "mattering deficit" and shares his insights on how leaders can create cultures where every team member feels valued and significant, elevating both well-being and performance.Our conversation with Zach also explores the profound impact of genuine care and connection in leadership. We address the distinction between caring about and caring for team members, emphasizing the importance of intentionality in leaders' actions. Unconscious signals can undermine employees' sense of mattering, and Zach provides practical strategies to ensure leaders' good intentions translate into meaningful daily practices. From understanding the role of "soft skills" to recognizing the subtle biases that can lead to complacency, we explore ways to build a supportive environment that fosters true belonging.Finally, we touch upon the critical role of noticing and affirming those we rely on at work. By moving beyond transactional interactions to transformational ones, leaders can create a more inclusive atmosphere. We share techniques like the green, yellow, red check-in to gauge emotional states and Carl Rogers' active listening principles, vital for building meaningful relationships. As we consider the intersection of AI and human connection, this episode promises a thought-provoking discussion on how recognizing and valuing each other can empower teams and, ultimately, transform organizations.What You’ll Learn- The critical nuances between caring about and caring for your team- Shifting from transactional to transformational interactions- The significance of emotional connections in communication and decision-making- The paradox of leadership: empowering teams by letting go- The vital role of soft skills and the intersection of AI and human connectionPodcast Timestamps(00:03) – The Power of Mattering (in Leadership)(12:14) - The Importance of Caring for Others(18:36) – What It Truly Means to Notice Someone(27:03) –Small Gestures Can Build Deep Emotional Connections(38:03) – How to Create Psychological Safety(48:02) - Empowering Leadership Through Relinquishing Control(54:29) - Mattering in an AI WorldKEYWORDSPositive Leadership, The Power of Mattering, Maximizing Engagement, Enhancing Well-being, A Culture of Caring, Practicing Empathy, Soft Skills Drive Hard Results, Deep Emotional Connections, Effective Communication, Building Trust, The Perils of Command and Control, Increasing Human Connection, Relational Economy, Creativity, CEO Success

Trailblazing leader Angela Bonfanti, the first female president and CEO of CNIB, joins me for this week’s episode of the Do Good to Lead Well podcast. Angela shares inspiring details of her personal and professional journey, driven by a deeply rooted connection to her father's experiences with blindness. Angela's story is a testament to how personal experiences shape professional paths, leading her to champion inclusivity and systemic change. Her insights on leading with purpose and finding one's "why" highlight how tangible leadership can enact real-time differences in the world.Angela's transformative leadership at the CNIB has spawned initiatives like the "Come to Work" program, which demonstrates how aligning purpose with action not only challenges stereotypes, it fosters inclusivity and opportunities for everyone. Her story is a powerful reminder that purpose-driven initiatives lead to both meaningful societal outcomes and enhanced organizational profitability/performance.This episode doesn't shy away from discussing the hard truths of leadership, such as navigating tough conversations, embracing vulnerability, and overcoming imposter syndrome. Angela offers practical advice on crafting personal purpose statements, integrating purpose into daily work, and using purpose to combat self-doubt. Her candid reflections provide invaluable guidance for leaders aspiring to strengthen their leadership journey and leave a lasting impact.Creating Your Personal Purpose StatementAngela shared her personal purpose statement on the podcast. Here it is:“I lead to challenge limits- real or assumed- and to build systems that reflect the dignity, potential and power of every person.My purpose as a leader is to turn barriers into breakthroughs and to move organizations from intention to impact, and to ensure no one is left behind in the process of progress.”To assist you in crafting yours, here is some advice from Angela:Reflect on your answers to the following questions.1. What impact do I want to make on the people, organization, or world around me? Why do I show up every day?2. What principles do I refuse to compromise on- even under pressure?3. If people talked about my leadership 20 years from now, what would I hope they’d sayThen write your purpose statement: “My purpose as a leader is to…” Keep it to one or two sentences. It should be true, bold, and feel just a bit scary to say out loud.Here’s another powerful quote from Angela: “When we lead with purpose, we don’t just change outcomes, we change what’s possible!”Good luck and share your purpose statements in the comments!What You’ll Learn- Insights into purpose-driven leadership and how it can transform organizations- Strategies for overcoming challenges and turning them into opportunities- Social good and organizational excellence go hand in hand- How to be an effective advocate- Purpose as an antidote to impostor syndrome- How to craft your own personal purpose statementPodcast Timestamps(00:00) – Angela’s Path to Leading with Purpose(11:48) – Breaking Barriers: Doing Good Drives Organizational Success(21:20) – Actively Listen to Lead with Impact(31:53) – Embrace Challenges and Learn from Setbacks: The Pathway to Leadership Excellence(41:57) – The Power of Reflection for Purposeful Leadership(52:49) – Overcoming Imposter SyndromeKEYWORDSPositive Leadership, Leading with Purpose, Inclusive Leadership, Systemic Change, Advocacy, Transformative Journey, Driving Impact, Navigating Tough Conversations, Managing Polarized Environments, Constructive Dialogue, Resilience, Vulnerability, Pilot Projects, Intentionality, Humility, Overcoming Imposter Syndrome, Creating A Legacy, Personal Growth; Self-Awareness, CEO Success

Elizabeth Weingarten, a journalist and applied behavioral scientist, shares her journey through the labyrinth of life's uncertainties in our latest episode. As she faced personal challenges in her marriage and career, she found solace and guidance not in conventional advice, but in the words of Rainer Maria Rilke's "Letters to a Young Poet." Elizabeth's new book, "How to Fall in Love with Questions," is a testament to the power of thoughtful inquiry in an uncertain world. She unveils how embracing questions, rather than fearing them, can lead to personal growth and deeper connections.This episode also tackles the importance of resisting the constant pull of technology for quick answers and instead invites listeners to build resilience by living with uncertainty in everyday situations. By nurturing this practice, we discover how to manage life's bigger, more ambiguous questions with courage and self-awareness.Listeners will find inspiration in creating a "questions practice," an approach that fosters curiosity, conversation, community, and commitment. Learn to transform limiting questions into ones that open possibilities and guide you towards your true desires. With practical examples and strategies, Elizabeth illustrates how open-ended questions can enhance relationships and foster a collaborative spirit, especially within teams. This episode is a call to view uncertainty as an opportunity for growth, to embrace diverse perspectives, and to transform questioning into a powerful tool for personal and professional development.What You’ll Learn- The transformative power of embracing questions during uncertain times- How thoughtful inquiry can ignite personal growth- Strategies for building resilience through the art of questioning- Ways to forge deeper connections in personal relationships using questions- Techniques to enhance professional interactions by embracing curiosity- The empowering and inspiring effects of incorporating questions into daily lifePodcast Timestamps(00:00) - Falling in Love With Questions – A Personal Journey(12:33) – Questions As Acts of Courage(20:22) – What Is A Questions Practice?(34:09) – The Power of Open-Ended Questions(43:25) – Creating A Team Culture That Embraces Questions(51:24) – Questions to Keep and Questions to Let GoKEYWORDSPositive Leadership, Navigating Uncertainty, The Power of Questions, Personal Growth, Leading with Courage, Vulnerability as Strength, Managing Technology, Enhancing Resilience, Deepening Relationships, Open-ended Questions, Positive Team Dynamics, The Benefits of Rituals, The Secrets to Collaboration, Raising Self-awareness, CEO Success

Jason Tham, co-founder and Chief Innovation Officer of Nulogy, joins the Do Good to Lead Well podcast to share his insights into effective leadership in a rapidly evolving world. Authenticity, relatability, and a compelling purpose are not just buzzwords for Jason—they're the foundation of a resilient leadership style that thrives on change. As we navigate complexities in fields like supply chain management, Jason emphasizes the critical role of adaptability and agility. His personal TEDx talk and numerous accolades craft a leadership narrative where values lead the way.Moving beyond traditional business frameworks, we explore the transformative power of core values in building purpose-driven organizations. Jason reveals the importance of prioritizing people and relationships over products, a strategy that has guided Nulogy to sustainable success. By focusing on co-creation and community, we discuss how maintaining alignment with an organization's North Star fosters growth and adaptability. With a culture rooted deeply in positive leadership, continuous improvement, and shared success, there's a refreshing take on how regular reflection and dialogue integrate new members into this thriving ecosystem.Resilience and mentorship take center stage as we uncover the intricate balance between persistence and knowing when to pivot. Jason shares personal stories that illuminate the journey through adversity and the empowering role of a supportive network. We weave in narratives of psychological safety, addressing loneliness at the top, and the insidious nature of imposter syndrome. He even shares a powerful leadership lesson he learned from his daughter. Listen in as Jason makes the compelling case that strong leadership is inextricably linked to authenticity, purpose, and the courage to embrace challenges while fostering an inclusive environment.What You’ll Learn- The transformative power of core values in building purpose-driven organizations.- How adaptability and agility are essential to navigate complex times.- The balance between persistence and knowing when to pivot.- The role of mentorship and a supportive network in fostering resilience.- Addressing challenges like imposter syndrome and fostering psychological safety within teams.Podcast Timestamps(00:02) – What are the Key Leadership Qualities in a Changing World?(14:09) - Strategic Alignment Through Core Values(26:21) - Building Resilience Through Mentorship(40:34) – Personal Journey of Resilience and Community(46:36) - Leadership and EmpowermentKEYWORDSPositive Leadership, Innovation, Authenticity, Adaptability, Agility, Diversity, Equity, Inclusion, Purpose, Resilience, Mentorship, Psychological Safety, Growth Mindset, Core Values, Continuous Learning, Overcoming Adversity, Maximizing Engagement, Energy Management, Learning Conversations, Values-Based Leadership, CEO Success

What if the most honest conversations people are having… aren’t with each other, but with artificial intelligence?In this eye-opening episode, Craig dives into recent Harvard Business Review research revealing the top 10 use cases for AI—and the findings are both fascinating and deeply human. The #1 reason people are turning to AI? Therapy. Not spreadsheets. Not task management. Therapy. Closely followed by “organizing my life” and “finding purpose.”This shift points to something powerful: people are craving spaces where they can be open, reflective, and vulnerable—without fear of judgment. And AI, for all its limitations, offers exactly that.So what does this mean for leadership? For workplace culture? And most importantly, for trust?Craig unpacks the message behind this trend and offers a provocative challenge for leaders: If your people feel safer confiding in a machine than in you, what needs to change?You’ll walk away with practical insights on:Why psychological safety is becoming a leadership imperativeHow to “listen like AI” to build deeper trust and connectionWhat empathy looks like in action—without overstepping or over fixingA powerful weekly challenge to shift from reactive to reflective leadershipThis episode is a wake-up call—and a call to action. In a world turning to AI for human connection, leaders who show up with empathy and presence have never been more important.

This week on the Do Good to Lead Well podcast I am joined by Martin Dubin, a seasoned clinical psychologist and business coach. We discuss his recently released book, "Blindspotting: How to See What's Holding You Back as a Leader." Martin's rich experience with 360-degree feedback highlights how a leader's strengths can sometimes inadvertently become weaknesses and why a heightened self-awareness is key in maintaining a balanced approach.We also tackle the complex web of unconscious biases and leadership blind spots, identifying six specific types that can impact our effectiveness. This engaging discussion anchors itself in a psychological model focused on the core motives driving behavior, with special attention to the needs for power, affiliation, and achievement. Martin touches on identity blind spots, where a disconnect between one's role and self-perception can create challenges, especially during transitions from individual contributor roles to managerial positions. He emphasizes the necessity of adapting one's identity to align with evolving roles and responsibilities.Finally, we tackle the emotional aspects of leadership, addressing the significance of emotional awareness for leadership success. A key skill is learning how to accurately identify and label a wide range of emotions. Martin and I also discuss the SBI (Situation, Behavior, Impact) framework, a powerful approach for promoting a culture of feedback and personal growth. The episode wraps up with an important discussion on the importance of authenticity and storytelling in leadership, providing valuable reflections and insights for leaders seeking to foster connections and drive positive change.What You’ll Learn- The delicate balance of strengths and weaknesses- Unconscious biases and six types of leadership blind spots- Identity transitions and redefining roles- Raising our emotional awareness and regulation- The interplay between imposter syndrome and authenticity- The power of the SBI frameworkPodcast Timestamps(00:00) – A Deep Exploration of Leadership Blind Spots(10:36) – The Six Types of Leadership Blind Spots(22:04) - Recognizing and Regulating Emotions in Leadership(29:00) - Navigating Imposter Syndrome and Authenticity(35:18) – The Importance of Identity Alignment(45:22) – Entrepreneurial Blind SpotsKEYWORDSPositive Leadership, Blind Spots, Self-Awareness, Leveraging Strengths, Managing Weaknesses, Unconscious Bias, Emotional Intelligence, Identity, Imposter Syndrome, Authenticity, Emotional Awareness, Culture of Feedback, Instilling Trust, Entrepreneurship, The Power of Storytelling, CEO Success

Join us for a compelling conversation with Geoff Woods, the visionary founder of AI Leadership and the bestselling author of The Ai-Driven Leader, as we discuss how to unleash the power of artificial intelligence in your leadership and your life. This episode promises to transform your understanding of AI, not as a magic bullet but as a thought partner that enhances your strategic thinking and decision-making. Geoff shares invaluable insights from his tenure at Jindal Steel and Power, emphasizing the pivotal role leaders play in driving AI's potential for real enterprise value. Learn how to embrace AI strategically to develop skills and achieve long-term goals, shattering the myth that technology alone can solve your business challenges.Leaders face the dual challenge of empowering growth-oriented team members while supporting those wary of AI's impact. Throughout the episode, we delve into practical strategies for fostering a growth mindset, using AI tools to unlock potential and drive innovation. Discover the CRIT prompt framework—Context, Role, Interview, Task—as a tool to turn AI into a strategic advisor.We also explore ethical leadership in the AI era and navigate the delicate balance between technology and humanity. Geoff and I delve into the importance of empathy, self-awareness, and maintaining data privacy amidst AI advancements. This episode offers a roadmap for leaders eager to redefine their organization's success through AI while keeping humans at the forefront of technological progress.What You’ll Learn- Discover innovative ways to integrate AI for enhanced decision-making.- Overcome apprehensions about AI and harness its full potential.- Champion ethical AI practices that align with human-centric values.- Transform AI into a dynamic partner for accelerating growth.- Ignite groundbreaking innovations through strategic AI collaboration.- Equip yourself with futuristic leadership skills in the age of AI.Podcast Timestamps(00:00) - The Ai-Driven Leader(09:06) - Empowering Growth and Overcoming Fear(17:30) - Strategic Planning Acceleration with AI(26:43) - Shaping the Future Workforce With AI(40:18) - Navigating Ethical Leadership in the AI Landscape(49:19) – Considerations for AI Usage, Data Privacy, etc.KEYWORDSPositive Leadership, AI, AI Leadership, Strategic Growth, Decision-making and artificial intelligence, Human-centric, Growth Mindset, Innovation, CRIT prompt, Increasing Collaboration, AI as Competitive Advantage, Virtual Personas, Adaptability, Ethical Considerations with AI, Data Privacy, ChatGPT, Resistance to AI, AI Transformation, CEO Success

Welcome to another enriching edition of the Do Good to Lead Well podcast series, where we explore the power of meaningful work and its profound impact on personal and professional growth. In this episode, I am thrilled to be joined by Wes Adams and Tamara Miles, the authors of "Meaningful Work". A serendipitous encounter evolved into extensive research and collaboration, gaining endorsements from global thought leaders like Adam Grant.Listen in as we challenge the common misconceptions about meaningful work, often assumed to be exclusive to certain professions. Wes and Tamara eloquently argue that meaningful work can be found in any role when it aligns with three core pillars: community, contribution, and challenge. Through compelling examples of janitors and hairstylists who find deep meaning in their daily tasks, we emphasize the role of leadership in shaping perceptions of meaningful work. Our conversation also addresses the hurdles leaders face with employees primarily motivated by financial incentives and how fostering a sense of community and purpose can enhance their work experience.Finally, we explore strategies for building meaningful work cultures within organizations. Wes and Tamara share valuable insights into the importance of aligning organizational values, particularly in remote work environments, and the significance of measuring progress towards creating meaningful work. We discuss how role modeling, clear communication, and understanding employees' unique narratives can foster a thriving work environment. Don't miss this enlightening episode where we uncover the science and practice of meaningful work.What You’ll Learn- How to align any job with the pillars of community, contribution, and challenge to find fulfillment.- Insights into the transformative power of leadership in creating meaningful work.- Meaningful work in a remote world.- The importance of community in achieving meaningful work.Podcast Timestamps(00:00) – What is Meaningful Work?(07:27) – Common Misconceptions About Meaningful Work(13:49) – The 3 Pillars of Meaningful Work(20:44) - Creating A Culture for Meaningful Work(31:13) - Measuring Progress Towards Meaningful Work(40:12) – Meaningful Work as a Foundational Building Block for Scaling Organizations(51:20) - Meaningful Work and Employee EngagementKEYWORDSPositive Leadership, Meaningful Work, Professional Growth, Maximizing Fulfillment, Positive Psychology, Organizational Structures, Peak Performance, Fostering Innovation, Increasing Resilience, Creating Community, Values-Based Leadership, Managing Remote Work, Organizational Culture, Authenticity, Role Modeling, Employee Engagement, CEO Success

How can cultural intelligence reshape the way leaders connect with diverse teams and foster inclusivity? This week I am joined by David Livermore, the renowned global thought leader and author of “Leading with Cultural Intelligence, the bestselling book on the topic. As we navigate the nuances of cultural intelligence, we explore its application across various cultural contexts and the importance of the four core capabilities: drive, knowledge, strategy, and action. Learn how traditional leadership traits may shift when viewed through different cultural lenses, and how biases can affect self-assessment of cultural competence. We also delve into the generational dynamics within teams, emphasizing the delicate balance between authenticity and adaptability, to ensure everyone can thrive without sacrificing their identity.Our episode takes a deep dive into the intricacies of cultural integration, particularly in global operations and mergers. David shares strategies for addressing politically sensitive topics and fostering open conversations that respect diverse perspectives. We navigate the challenges of remote work environments, where cultural differences are often magnified, and discuss how curiosity and openness are crucial for effective leadership. This episode reinforces the role of leaders in facilitating respectful and productive discussions, aligning with the mission of the Do Good to Lead Well podcast, to enhance understanding and growth through meaningful dialogue.What You’ll Learn- The inspiration behind David's best-selling book, "Leading with Cultural Intelligence."- The four key components of Cultural Intelligence: motivation, knowledge, strategy, and action.- The impact of generational dynamics and authenticity in team settings.- Strategies for navigating cultural integration in global operations and mergers.- The crucial role of curiosity and openness in developing Cultural Intelligence.Podcast Timestamps(00:00) – What is Cultural Intelligence?(10:59) - Assessing Cultural Intelligence and Team Dynamics(20:58) – Navigating the Interplay Between Diversity and Authenticity(35:59) - Navigating Cultural Integration in Global Operations(45:27) – Curiosity: The Foundational Upon Which to Build Cultural IntelligenceKEYWORDSPositive Leadership, Cultural Intelligence, Diversity, Inclusion, Leading Global Teams, Authenticity, Generational Dynamics, Cultural Integration, Managing Remote Work, Curiosity, Openness, Respectful Conversations, Inclusive Leadership, Cultural Differences, Organizational Culture, Inclusive Environments, Managing Biases, Driving Positive Organizational Change, Leveraging Data, Unintended Consequences, Data-Driven Decisions, CEO Success

Despite its popularity and promise, unfortunately, there are numerous misconceptions about the definition and practice of psychological safety. Inspired by Amy Edmondson's recent article in Harvard Business Review, I dive into the real meaning of psychological safety—it's about cultivating a space where open debates and the free exchange of ideas thrive, not an environment in which conflict or critical feedback is avoided. Discover how focusing on challenging concepts, not individuals, can foster innovation, engagement, and inclusivity within your team. I unpack why conflict and vigorous debate are not only natural but essential components of a psychologically safe environment.But who is responsible for this shared sense of safety? It's not just the leader's job. Drawing from my experiences as an executive coach, I emphasize the importance of bi-directional relationships within teams. Everyone plays a part in creating a safe space. Learn how implementing concrete behaviors and KPIs, while seeking external feedback, can help assess and improve psychological safety. Reflect on your own role and contributions to developing such an environment, not only in your professional sphere but in your personal life as well.What You’ll Learn- Debunking common myths about psychological safety.- How to dynamically measure psychological safety within teams.- The impact of psychological safety on innovation and inclusivity.- The importance of shared responsibility in fostering psychological safety.Podcast Timestamps(00:00) – Misconceptions About Psychological Safety(20:13) – Psychological Safety is a Two-Way StreetKEYWORDSPositive Leadership, Psychological Safety, Constructive Conflict, High-Performing Teams, Open Debates, Free Exchange of Ideas, Combatting Misconceptions, Amy Edmondson, Navigating Conflict, Radical Candor, Collective Excellence, CEO Success

Dianna Fioravanti, the trailblazing president of Kuehne + Nagel Canada, joins us to unveil her transformative "REAL" leadership model—Resiliency, Empathy, Authenticity, and Legacy. As the first female President in her organization, Dianna shares her journey of breaking barriers, achieving gender parity on her executive team, and leveraging self-leadership in a post-COVID world. Get ready to be inspired as she details her strategies for flipping the switch from a fixed mindset to a proactive, growth-oriented approach, all while emphasizing the power of self-awareness and authenticity in effective leadership.During our conversation, Dianna opens up about the importance of resilience and leading with authenticity, especially during challenging times. She shares personal anecdotes about overcoming imposter syndrome and highlights the necessity of creating a safe environment where team members are encouraged to fail forward and learn quickly. Discover how Dianna's empowering perspective on embracing one's uniqueness and building a supportive, innovative culture has not only driven organizational success but also empowered other women to pursue leadership roles.Explore the critical role of emotional intelligence and personal connection as Dianna recounts her experiences fostering a positive team culture through trust-building and storytelling. Her insights into embedding diversity, equity, and inclusion within organizational values offer a blueprint for transformational change. Plus, she delves into the future of leadership with AI, sharing how embracing change with optimism can unlock new potentials for growth and efficiency. Join us for an enlightening episode packed with practical advice and leadership wisdom that will leave you ready to lead with heart and hustle.What You’ll Learn- Strategies for flipping the switch from a fixed mindset to a growth-oriented approach.- Overcoming imposter syndrome.- Creating a safe environment for team members to "fail forward" and learn quickly.- Building a culture of trust, innovation, and emotional intelligence.- Why the best executives lead with empathy- Embracing AI and change for the future of leadership.Podcast Timestamps(00:00) – Keeping it R.E.A.L. – A Blueprint for Leadership Excellence(06:52) - Staying Resilient and Authentic as Leaders(17:40) - Building a Positive and Empowering Culture(30:22) - Fostering Connection(34:02) - Leading with Empathy(46:39) – The Power of Stories(51:20) - Navigating A.I. Transformation for Future LeadershipKEYWORDSPositive Leadership, Resilience, Empathy, Authenticity, Legacy, Gender Parity, Self-Leadership, Growth Mindset, Self-awareness, Psychological Safety, Fail Forward, Fostering Innovation, Emotional Intelligence, Creating Personal Connection, Building Trust, The Power of Storytelling, Diversity, Equity, Inclusion, Artificial Intelligence, Optimism, Navigating Change, Positivity, Gratitude, CEO Success

Have you ever been caught in a conversation where you felt unheard or misunderstood? On this episode of the Do Good to Lead Well podcast, I'm exploring the transformative power of effective listening. With insights from Stephen Covey's timeless principle of seeking first to understand, and a revealing study from Zenger Folkman in Harvard Business Review, I uncover the real markers of great listening. It's not just about nodding silently; it's about engaging mindfully, channeling curiosity through thoughtful questions. These skills help us navigate today’s polarized landscape and build bridges where there were none.Active listening is more than a skill; it's an art that can mend divides and strengthen connections. Drawing from my own experiences, I share how misplaced advice during an enthusiastic travel story highlighted the pitfalls of assuming rather than understanding. Empathy and emotional intelligence are key, especially in a tech-driven world where face-to-face interactions are rare. By being present, asking the right questions, and truly listening, we can foster more meaningful relationships and learn from disagreements. Tune in to this episode and discover how great listening can lead to a brighter, more connected future. What You’ll Learn- Why listening is a crucial skill in our personal and professional lives.- Common misconceptions about effective listening.- Is being silent sufficient to demonstrate great listening?- It’s all about timing when it comes to giving advice.Podcast Timestamps(00:00) – Why Listening is a (Leadership) Superpower(02:52) – Key Behaviors of Great Listening(15:47) – A Personal Example(19:11) – A Final ThoughtKEYWORDSPositive Leadership, Active Listening, Communication Skills, Empathy, Emotional Intelligence, Effective Communication, Seek First to Understand, Asking Questions, Building Relationships, The Power of Curiosity, Navigating Disagreements, Unsolicited Advice, Polarized World, Open Dialogue, CEO Success

Join me for an engaging conversation with Siri Chilazi, a senior researcher at the Women in Public Policy Program at Harvard Kennedy School, as we explore the crucial topic of fairness in the workplace. Together, we discuss the thoughtful process behind the title of her bestselling book, Make Work Fair, which emphasizes actionable steps to align workplace dynamics with fairness. Siri's expertise as a behavioral scientist provides valuable insights into how organizations can align their practices with their values and aspirations, ensuring inclusivity and equality. Having had the privilege to meet Siri in person at a CEO Mastermind event I recently hosted at Harvard University, I can attest to the powerful impact of her insights on an audience.We unravel the complexities of meritocracy and fairness, diving into real-world examples where biases permeate hiring practices. Through audit studies, we uncover the disturbing reality that meritocracy often remains an ideal rather than a lived reality. Our conversation challenges these discrepancies, emphasizing the importance of clear dialogue and thoughtful intervention. We explore how small, behaviorally designed interventions, like a short video in a global firm, can significantly improve female and international representation, showcasing the power of targeted efforts in creating equitable opportunities.This episode also touches on the strategic use of data to evaluate and address biases in hiring, urging a culture of curiosity and continuous improvement. We emphasize the collective responsibility for Diversity, Equity, and Inclusion (DEI) and the need to recalibrate efforts to avoid unintended consequences. Discover how by harnessing diverse talents and perspectives, we can build inclusive workplace cultures where everyone feels they belong and can thrive.What You’ll Learn- The myths of meritocracy and the real biases affecting hiring practices.- Innovative, behaviourally-designed interventions for fostering inclusivity.- How grassroots initiatives can drive system-level change.- The critical role of data in evaluating biases and the importance of continuous improvement.- The need to recalibrate DEI efforts to avoid unintended consequencesPodcast Timestamps(00:00) - Make Work Fair: More Than A Title(15:27) - Fairness in Workplace Practices(30:06) - Meritocracy and Fairness in Organizations(38:45) - Igniting Change Through Bottom-Up Approaches(46:07) - Building Inclusive Workplace Cultures With DataKEYWORDSPositive Leadership, Focus on Fairness, Make Work Fair, Inclusive Environments, Meritocracy, Overcoming Biases, Improving Hiring Practices, Audit Studies, Diversity, Equity, Inclusion, Grassroots Initiatives, Driving Positive Organizational Change, Leveraging Data, Unintended Consequences, Data-Driven Decisions, CEO Success

Can you be likeable and a badass at the same time? Bestselling author and award-winning professor Alison Fragale answers this question with a resounding “Yes!” Join us in this engaging conversation as we uncover the scientific secrets of blending respect with approachability. Alison shares insights from her groundbreaking book, "Likeable Badass," where she combines her expertise in management consulting and organizational psychology to help individuals—especially women—master the art of influence and negotiation. Discover how you can leverage the science of status to enhance career success and life satisfaction.Get ready to explore the delicate dance between generosity and strategic career advancement. Learn to strategically navigate tasks and relationships, ensuring you build a supportive professional network well ahead of promotion time. Alison also delves into the fine line between being approachable and authoritative, offering tips on how first impressions can shape perceptions of status and how to avoid common pitfalls.Finally, we address the impact of imposter syndrome and gender biases, with powerful strategies for overcoming self-doubt and enhancing communication. Alison emphasizes authentic self-presentation and the role of mentors and allies in achieving leadership success. Whether you're just starting your career or aiming for the next level, our conversation offers actionable insights on building a genuine, influential professional identity without burning bridges or becoming a doormat. This episode is a must listen.What You’ll Learn- Navigating career paths with confidence and charisma- Strategies for balancing generosity with strategic relationships- Overcoming gender biases and mastering influence in the workplace- Practical advice for tackling imposter syndrome and promoting authentic communicationPodcast Timestamps(00:00) – What is a Likable Badass?(09:21) - Balancing Generosity and Strategic Relationships(14:38) - Navigating Status and Gender Bias(23:43) - Mastering the Art and Science of Communication(34:20) - Overcoming Imposter Syndrome(46:45) – The What and Why Power of “Other Promoters”KEYWORDSPositive Leadership, Likable Badass, Career Success, Personal Relationships, Managing Biases, Elevating Influence, Strategic Generosity, Fostering Meaningful Relationships, Beware Non-Promotable Work, Increasing Authority, The Power of First Impressions, Reciprocity Principle, Embracing Authenticity, Overcoming Imposter Syndrome, Navigating Self-Doubt, Personal Growth, Building Allies, CEO Success

What if the key to future success lies in your ability to harness past challenges? This solo episode of the Do Good to Lead Well podcast dives into the essence of resilience and leadership through the transformative power of reflection. I introduce a game-changing three-step reflection exercise designed to reveal your inherent strengths and available resources. By asking yourself strategic questions about past challenges, you can build a personal resilience toolkit. This episode encourages listeners to see reflection as morethan just a personal growth tool; it's a pathway to leading resilient teams in our complex, ever-changing world.We further explore how adopting a resource-based approach can bolster not only your confidence but also that of your entire team. In particular, I share how the three-step process can also be applied as a coaching tool, to support your team members and/or the people you care about as they navigate their own challenges. The future is less daunting when tackled together, and this episode lays the groundwork for facing it with courage and collaboration.What You’ll Learn- A game-changing three-step reflection exercise.- How to harness both personal and team strengths.- Techniques to transform challenges into incredible growthopportunities.- Strategies for shared learning and resilience-building to keep you inspired and motivated!PodcastTimestamps(00:00) – An Introduction to Resilience(05:02) – Leveraging Strengths for Resilience(12:26) – Building Resilience in Others Through Coaching ConversationsKEYWORDSPositive Leadership, Resilience, VUCA, Overcoming Challenges, Leveraging Strengths, Identifying Resources, The Power of Reflection, Building Resilient Teams, Managing Stress, Increasing Our Confidence, Collaboration, Self-Discovery, Personal Growth, Resilient Mindset, Resilient Leadership, Reflective Practice, Identifying our Strengths,CEO Success

Paula Davis, a bestselling author and workplace stress expert, unveils the secrets to thriving in high-pressure environments. Her journey from the courtroom to applied positive psychology brings unique insights into fostering resilience and well-being at work. Paula's latest book, "Lead Well: Five Mindsets to Engage, Retain and Inspire Your Team," serves as a toolkit for leaders striving to combat stress and disengagement.We explore the delicate balance between workplace wellness and overall well-being, dissecting how leadership and team dynamics hold sway over employees' happiness, stress levels, and purpose. It's not just about offering yoga classes or healthy lunches; it's about cultivating an environment where growth and resilience can flourish.By challenging teams with opportunities for mastery, leaders can ignite a spark of ongoing learning and professional development. Paula shares practical strategies for fostering this growth, encouraging leaders to align personal and professional aspirations with team goals.Building intentional relationships takes the spotlight as we discuss methods to cultivate a sense of community within teams. From "Seinfeld meetings"—those unstructured, agenda-free gatherings—to shared meals that bring teams closer together, we emphasize the importance of trust and rapport. This episode is filled with actionable insights for leaders to inspire their teams and create a thriving workplace culture.What You’ll Learn- Discover the innovative concept of "sticky recognition" andhow it can transform team motivation.- Understand the delicate balance between workplace wellness and overall well-being.- Learn how leaders can challenge teams for growth and resilience through focusing on mastery.- Explore methods to build intentional relationships and cultivate a sense of community within teams.- The importance of mental agility in today's AI-driven world.Podcast Timestamps(00:00) – An Introduction to the 5 Mindsets(08:31) – The Science and Practice of Employee Recognition(17:18) – Wellness Versus Well-Being? Where Organizations Can Miss the Mark(25:10) – Leadership Lessons from Seinfeld (28:58) – The ABCs of a Culture of Flourishing(33:08) – The Importance of Leadership Buy-In(48:26) – Managing Stress and Enhancing Mental AgilityKEYWORDSPositive Leadership, Workplace Stress, Resilience, Well-being, Team Dynamics, Burnout, Positive Psychology, Employee Recognition, Increasing Motivation, Team Engagement, Organizational Culture, EstablishingCommunity, Mental Agility, Human-Centered Skills, CEO Success

Jeff Wetzler, co-CEO of Transcend and former Chief Learning Officer at Teach for America, joins us to share his journey in unlocking human potential through the power of inquiry. With a rich background in transforming educational landscapes, Jeff discusses his book "Ask: Tap into the Hidden Wisdom of the People Around You." Our conversation explores how leaders can use powerful questioningtechniques to uncover hidden insights within themselves and within their teams, fostering a collaborative and innovative environment that drives decision-making and shared understanding.Curiosity takes center stage as we unpack the concept of evidence-based leadership, where science meets real-world application. Jeff and I shine a light on the unspoken thoughts and challenges encountered in professional settings and the valuable insights that can be gained when these thoughts are communicated clearly and openly. We emphasizethe significance of creating a learning environment where honest feedback is encouraged, allowing mutual learning and problem-solving to flourish. Drawing from expert insights, including those of Amy Edmondson, we discuss strategies for crafting questions that genuinely seek to uncover deeper understanding.The transformative power of open-ended questions is a recurring theme throughout our discussion, offering listeners a tool to foster authentic dialogue and inclusivity. By contrasting open-ended questions with leading ones, we illustrate how genuine exploration can lead to higher-quality and more creative solutions. We highlight techniques for rekindling innate curiosity and fostering a more inquisitive mindset, encouraging a dynamic and innovative organizational culture. Whether you're a leader looking to enhance team dynamics or simply curious about the benefits of inquiry over advocacy, this episode offers a wealth of insights into harnessing the power of questions.What You’ll Learn- How to utilize the power of inquiry to enhance leadership effectiveness.- Techniques for unlocking a team's full potential through curiosity.- The impact of masterful questioning on innovation within a team.- Ways in which open-ended exploration fosters inclusivity.Podcast Timestamps(00:00) - Unlocking Human Potential Through Questions(09:51) – How to Use Questions to Enhance Communication(19:42) – Curiosity: A Crucial Skill for Life and Leadership(33:24) - The Power of Open-Ended QuestionsKEYWORDSPositive Leadership, Unlocking Human Potential, The Power of Inquiry, Evidence-Based Leadership, Curiosity, The Art of Asking Questions, Open-Ended Questions, Organizational Behaviour, Creating A Learning Environment, Improved Decision-Making, Effective Communication, Leading with Vulnerability, Inquisitive Mindset, Questioning Techniques, Authentic Dialogue, Innovative Solutions, CEO Success

In my latest solo episode for the Do Good to Lead Well podcast, and inspired by my own vacation, I explore the transformative power of taking time off. Evidence tells us that vacations provide us with numerous benefits, including igniting our creativity, enhancing your job performance, and even lowering the risk of heart problems. We'll also discuss why so many of us, despite knowing these benefits, let our vacation days go unused, contributing to stress and burnout.We’ll tackle the mental barriers that hold us back from enjoying well-deserved breaks and challenge the myths around ambition and indispensability. Reflect on your own beliefs about taking time off and learn practical strategies to overcome these hurdles. From effective delegation to embracing the natural fear of disconnecting, I’ll offer actionable advice on maximizing your vacation. By fullyembracing your time away, you can return to work not only recharged but with a fresh perspective to excel. Prioritize your well-being and professional growth by making vacations an integral part of your life strategy.What You’ll Learn- How taking small breaks can supercharge creativity.- Rest provides rocket fuel for your job performance.- Secrets to overcoming mental barriers related to taking vacation.- Strategies to unlock the full benefits of a vacation.- The importance of prioritizing rest for personal and professional growth.Podcast Timestamps(00:00) – The Science Behind the Importance of Taking Vacations(07:42) – Not All Vacations Are Created Equal – How to Maximize the Benefits of Your VacationKEYWORDSVacation, Rejuvenating, Managing the Fear of Disconnecting, Enhancing Well-being, Avoiding Burnout, Mental Blocks, Self-limiting Beliefs, Effective Delegation, The Power of disconnecting, Take Your Holidays, CEO Success

On this week’s episode of Do Good to Lead Well, I speak with Jay-Ann Gilfoy, CEO of Meridian Credit Union, to discuss the critical qualities of effective leadership in today's ever-changing world. Listen in as Jay-Ann shares her insights on the importance of agility, transparency, and curiosity. She emphasizes the role of empathy as a foundation for understanding diverse perspectives and making informed decisions. Jay-Ann also explores how fostering an abundance mindset within organizations can create opportunities and drive growth, offering valuable strategies for building positive cultures.Our conversation continues with an exploration of fostering trust within organizations. The discussion highlights the significance of transparency, active listening, and creating spaces for honest feedback, especially during challenging times. Discover how these practices led Meridian Credit Union to be recognized by Forbes as one of Canada’s Best Employers.We also explore the role of self-care in leadership and how to maintain resilience in the face of life's challenges. Discover the importance of focusing on controllable aspects, maintaining a healthy lifestyle, and employing strategies like the "24-hour rule" to manage emotional reactions. Jay-Ann shares her insights on the integration of AI in leadership, encouraging curiosity and proactive engagement with new technologies to enhance productivity and decision-making.Tune in for another inspiring and insightful episode from anaward-winning CEO.What You’ll Learn- How to build trust within organizations.- Strategies for fostering resilience.- The power of abundance thinking.- Approaches to creating an inclusive organizational culture.- The importance of leadership qualities like empathy and agility.- The role of transparency in effective leadership.- Strategies for integrating AI and technology in the workplace to maximize innovation and growth.Podcast Timestamps(00:00) – The Key Qualities of Effective Leaders(10:28) - Fostering Trust in Organizations(23:14) – The Power of Self-Care(27:30) - Creating a Culture of Belonging(33:00) - Building Resilient Organizations(47:56) - Embracing A.I. in LeadershipKEYWORDSPositive Leadership, Agility, Abundance Thinking, The Power of Transparency, Empathy, Fostering Trust, Creating Belonging, Organizational Culture, Credit Unions, Positive Culture, Active Listening, Self-Care, Resilience, A.I. Leadership, Employee Resource Groups, OrganizationalLearning, Adapting to Technology, Future of Work, CEO Success

Dr. John Hillen, a distinguished CEO of a publicly traded company and former US Assistant Secretary of State, shares his insights on strategic leadership that you won't want to miss. With his latest book, "The Strategy Dialogues," Dr. Hillen demystifies the art of strategy through engaging conversations, making it approachable for everyone. As we unpack the attributes that differentiate a visionary leader from the rest, Dr. Hillen sheds light on how strategic thinkers see opportunities in challenges and prioritize long-term goals over immediate tasks. We highlight the crucial balance between strategic thinking and planning, providing actionable recommendations for senior executives to weave a strategic mindset into their daily practices, and avoid the common trap of letting meeting schedules drive decision-making.We also examine how organizations can leverage strategic thinking to gain a competitive edge in rapidly changing landscapes. By aligning with emerging trends and staying true to their strengths, businesses can not only survive but thrive amidst digital transformation. Empathy, communication, and understanding AI's role are presented aspivotal elements in leading change effectively. Most importantly, we emphasize that strategic thinking is not an exclusive privilege of big corporations; it's a vital tool for organizations of all sizes aiming to succeed in today's dynamic world.What You’ll Learn- Attributes of visionary leaders and how they transform challenges into opportunities.- Balancing strategic thinking with effective project management for organizational growth.- Leveraging empathy, communication, and AI in leading change.- Practical strategies for aligning with emerging trends and gaining a competitive edge.Podcast Timestamps(00:00) – What Does Strategy Actually Mean?(13:21) – The Qualities and Practices of Strategic Leaders(24:15) – The Balance Between Strategy and Execution(41:22) – Using Strategy for Competitive Advantage and Differentiation(52:20) – Strategy in the Digital EraKEYWORDSPositive Leadership, Strategic Leadership, Strategy, Visionary Leader, Strategic Thinker, Strategic Planning, Digital Transformation, Empathy, A.I., Competitive Advantage, Leading with Innovation, Mergers and Acquisitions, Effective Change Management, Adapting to Technology, CEO Success