Around the world governments are increasingly adopting AI to improve efficiency in public services and change how they deliver results for citizens. But how do they adopt AI responsibly, effectively and at scale? EY’s report, created in collaboration with Oxford Economics, reveals insights from pioneering governments across multiple countries. If you would like to discuss any of the points raised in the report or explore how these insights can be applied to your organization, please reach out to arrange a conversation at your earliest convenience or visit our website. (00:00:00) Introduction (00:04:08) Report: Executive summary (00:09:20) Identify and prioritize high-impact and transformational opportunities (00:17:46) Prepare for responsible implementation (00:27:11) Pilot and evaluate (00:36:39) Build organizational readiness for scaling (00:46:01) Measure, learn and share to sustain impact (00:51:49) Conclusion
Around the world, public sector leaders face pressure to improve the services they provide while managing tight budgets. Can AI bridge the gap between citizens’ expectations and governments’ ability to deliver? And, if so, how? EY’s new report—developed in partnership with Oxford Economics—offers a globally validated, government-specific roadmap grounded in real-world success stories. With insights from 14 countries and over 200 public sector use cases, it provides a credible, practical guide for leaders ready to move from ambition to action. We are pleased to offer an audio version of our latest report. This new format provides you with the flexibility to engage with our insights on-the-go, whether you're commuting, exercising, or multitasking in your busy day. If you would like to discuss any of the points raised in the report or explore how these insights can be applied to your organization, please reach out to arrange a conversation at your earliest convenience by clicking here or visiting our website. (00:00:00) Foreword from Sheena Thompson (00:03:19) Executive summary (00:11:07) Seizing the AI moment: why governments must act now (00:15:04) Inspiring action: how harnessing data and AI is enhancing public value (00:19:23) The front runner formula: building foundations for AI success (00:30:11) Beyond the barriers: understanding AI implementation challenges (00:48:09) Succeeding with data and AI: lessons from the leaders (01:10:57) Conclusion: Seizing the AI moment- a strategic imperative
In 2025, the landscape of public sector risks is more interconnected than ever. By investing in integrated risk management, governments will be able to anticipate and mitigate potential threats more effectively. In doing so, they will build public trust and demonstrate the value they bring. Ultimately, by leading with courage and innovation, governments can become more resilient and adaptable — positioning themselves to shape the future with confidence in an increasingly uncertain world. We are pleased to offer an audio version of our latest report. This new format provides you with the flexibility to engage with our insights on-the-go, whether you're commuting, exercising, or multitasking in your busy day. The top 10 risks for the government and public sector in 2025: (00:00:00) Foreword from the author (00:02:51) Executive summary (00:08:19) The megatrends (00:10:43) Risk 1 - Inability to achieve sustainable public finances (00:15:35) Risk 2 - Weak or unsustainable public growth (00:23:36) Risk 3 - Labor shortages and growing work informality (00:31:06) Risk 4 - Deficient digital capacity and cybersecurity (00:37:49) Risk 5 - Failure to adapt to a new geopolitical landscape (00:46:03) Risk 6 - Limited or no supply chain visibility and traceability (00:53:10) Risk 7 - Low employee resilience hampering public sector talent advantage (01:00:18) Risk 8 - Failure to close the gap between climate ambition and action (01:09:37) Risk 9 - Lack of resilience to climate-related shocks (01:16:21) Risk 10 - Unconnected to constituent experiences and needs (01:24:30) Conclusion (01:24:30) Building the report If you would like to discuss any of the points raised in the report or explore how these insights can be applied to your organization, please reach out to arrange a conversation at your earliest convenience by clicking here or visiting our website.
In 2025, the landscape of public sector risks is more interconnected than ever. By investing in integrated risk management, governments will be able to anticipate and mitigate potential threats more effectively. In doing so, they will build public trust and demonstrate the value they bring. Ultimately, by leading with courage and innovation, governments can become more resilient and adaptable — positioning themselves to shape the future with confidence in an increasingly uncertain world. We are pleased to offer an audio version of our latest report. This new format provides you with the flexibility to engage with our insights on-the-go, whether you're commuting, exercising, or multitasking in your busy day. The top 10 risks for the government and public sector in 2025: (00:00:00) Foreword from the author (00:02:51) Executive summary (00:08:19) The megatrends (00:10:43) 1. Inability to achieve sustainable public finances (00:15:35) 2. Weak or unsustainable public growth (00:23:36) 3. Labor shortages and growing work informality (00:31:06) 4. Deficient digital capacity and cybersecurity (00:37:49) 5. Failure to adapt to a new geopolitical landscape (00:46:03) 6. Limited or no supply chain visibility and traceability (00:53:10) 7. Low employee resilience hampering public sector talent advantage (01:00:18) 8. Failure to close the gap between climate ambition and action (01:09:37) 9. Lack of resilience to climate-related shocks (01:16:21) 10. Unconnected to constituent experiences and needs (01:24:30) Conclusion (01:25:20) Building the report If you would like to discuss any of the points raised in the report or explore how these insights can be applied to your organization, please reach out to arrange a conversation at your earliest convenience by clicking here or visiting our website[ADD HYPERLINK TO ARTICLE].