FANCENTRIC - The Fan Journey is the Experience!

COPYRIGHT 2024 BY IIFXALL RIGHTS RESERVEDRecorded 20 March 2024 by IIFXJoin Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium and President of JCM Events Management & Consulting, LLC, for our free FANCENTRIC podcast.Russ Simons, Chief Listening Officer and Managing Partner @Venue Solutions Group and Tom Bedard, Senior Manager of Emergency Operations join the discussion.Fans, Sports & Entertainment leaders, and anyone with an interest in the legal liability posed by weather incidents that threaten business and event operations should enjoy this discussion.Learn how sports and entertainment leaders prepare their venues and staff to protect their fans and staff during adverse weather conditions.Join Dr. Lou and Jim as they query their guest panel about their experiences in preparing for adverse weather, including developing action plans and training their staff to respond to almost any weather condition.The National Weather Service reports that more than 30 people a year die from lightning strikes in the United States, most during some outdoor sports or entertainment activity. There are 20-25 million lightning flashes in storms across the United States each year. Are you and your venue staff prepared? Learn from the weather experience of our guests.Over the past three and a half decades, Russ Simons has been involved in nearly every facet of the sports and entertainment facility industry, from design and construction to operations, marketing and PR, safety and security. At Venue Solutions Group (VSG), Russ directs the firm’s organizational analysis, operational consulting, guest experience benchmarking, and safety, security, and risk management efforts. VSG is a team of former senior facility managers who evaluate building systems, operations, management, facility condition, guest experience, safety and security, and sustainable operations. Russ has worked with team and facility operators at every level from collegiate to all U.S. based major professional leagues. Russ’s work goes hand-in-hand with architects and engineers to design facilities that are safe, operationally efficient, revenue positive and sustainable. He has worked with a wide variety of clients, including the Orlando Magic, San Diego Padres, Indiana State Fair, Pittsburgh Steelers, Reliant Park, Texas A&M University, The Fabulous Fox Theater in Atlanta, and the historic Keeneland Equestrian Facility. Prior to creating VSG, Russ was a senior principal with global design firm Populous. There, he managed the firms’ facility operations, evaluation, and analysis group which assisted public assembly venues in all operational aspects.Tom Bedard is a meteorologist and emergency manager with over a decade of experience in severe weather. Specializing in weather safety planning, Tom has developed weather training courses currently in-use by FEMA’s National Domestic Preparedness Consortium, he has implemented weather safety services at hundreds of venues across North America, and he has helped develop best practices for how private weather services support event operations. He currently resides in Bentonville, AR where he works as a meteorologist and emergency operations center senior manager.About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2024 BY IIFXALL RIGHTS RESERVEDRecorded 2/6/2024Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium, for our free FANCENTRIC podcast. Fans, Sports & Entertainment leaders, and anyone with an interest in the legal liability protections afforded by the SAFETY Act for sellers of qualified anti-terrorism technologies (QATTs) should join the IIFX Live Stream event on 6 February  2024 at 11 AM Central time.  Learn how these technologies could save lives in the event of a terrorist attack.Join Dr. Lou and Jim as they query their guest panel about their experiences in earning SAFETY Act Designation and Certification for their technologies and venues.  Learn from their experiences and from the legal expertise of our guests. The SAFETY Act Designation and Certification programs emerged in the 2002 Homeland Security Act.  According to the Department of Homeland Security, SAFETY Act liability protections apply to "a wide range of technologies, including: products, services, software and other forms of intellectual property that are designed or modified to identify, detect, deter, respond to, or otherwise mitigate the impact or harm arising from an Act of Terrorism. Protections apply only to claims arising out of, relating to, or resulting from an Act of Terrorism."This live stream event starts at 11 AM Central on Tuesday, 6 February 2024. Our panelists include: RICHARD FENTONVice President/CSOCorporate Security & Safety Ilitch Holdings, Inc.JOHN PETRONE II, Esq.Senior Managing DirectorPetrone Riskwww.petronerisk.comKATHLEEN GRIGGSFounder & Chief Executive OfficerDatabuoy Corporationwww.databuoy.comAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDEMERGENCY PREPAREDNESS - ARE YOU AND YOUR VENUE READYRecorded: 12/06/2023Fans, Sports & Entertainment leaders, and anyone with an interest in Emergency Preparedness should watch the IIFX Live Stream event recorded on 6 December 2023.Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium, hosted our free FANCENTRIC podcast. This live stream event explores the importance of emergency preparedness in mitigating risk, creating emergency response teams, training your staff, types of emergencies you should prepare for, and the policies, procedures, and plans you should always have ready to go. Join Dr. Lou and Jim as they query their guest panel about fan behavior. Our panelists include: DARCY LEUTZINGER, PhDDirector of Security, UWMPresident, Premier Training ServicesLINDSAY GIETZEN, PhDPA-C, PhD | Program Director, DMSc/DHScUniversity of the Pacific, School of Health SciencesSacramento | Stockton | San FranciscoB. TILMAN JOLLY, MD, FACEPPrincipalKBMA Solutions Chief Medical Officer & Co-FounderColumbus Street PartnersJOHN PETRONE II, EsqSenior Managing DirectorPetrone RiskAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDFANCENTRIC Live Stream 1What is Going on With Fan Behavior?!Recorded: 11/13/202342:31 (minutes:seconds)Dr. Lou Marciani and Jim Mercurio are the hosts for our FANCENTRIC live stream and podcasts.  This inaugural livestream event explores the behavior of fans during sports & entertainment events.  Join Dr. Lou and Jim as they query their guest panel about fan behavior.  Hear from:MARIO COUTINHOVice President of Stadium Operations and SecurityToronto Blue Jays Baseball ClubDAN DONOVANFounder + Managing PartnerStratoscopeLINDSAY GIETZENPA-C, PhD | Program Director, DMSc/DHScUniversity of the Pacific, School of Health SciencesSacramento | Stockton | San FranciscoDARCY LEUTZINGERDirector of Security, UWMOwner, Premier Training ServicesAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDFANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security PartnershipRecorded: 11/6/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Sylvester Servance, Director of Venue Security of Monumental Sports & Entertainment about how they use Genetec Inc. security capabilities throughout the Capitol One Arena, their e-Sports Arena, an office complex, and the practice facility for the Washington Wizards and Mystics .  They discuss:Importance of security technology in the Sports & Entertainment IndustrySecurity Best Practices and developing security threat profilesThe role of Genetec security solutions in protecting fans, teams, and artists during sports & entertainment eventsHow Genetec solutions integrate with surveillance cameras, access control systems, and other security capabilitiesAccess control, video surveillance, facility management, and other security capabilities that Genetec provides.Genetec success stories at Capitol One ArenaThe role of analytics in sports & entertainmentWays Genetec solutions can make key points along the fan journey frictionlessHow Genetec solutions can help enhance the fan experienceGenetec Inc. is a global technology company that has been transforming the physical security industry for over 25 years. Today, the company develops solutions designed to improve security, intelligence, and operations for enterprises, governments, and the communities in which we live. Its flagship product, Security Center, is an open architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ALPR), communications, and analytics. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its customers via an extensive network of certified channel partners and consultants in over 159 countries.Genetec Inc. is a leading member of the IIFX Xperience Consortium.The FANCENTRIC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Xperience ConsortiumThe Xperience Consortium is a  worldwide industry technology ecosystem and think tank focused on innovation and the fan journey. The Fan Journey is the Experience! The Xperience Consortium helps the sports & entertainment industry discover and deploy innovative solutions that move the industry forward in its quest for a frictionless, premium fan journey.   The XC is focused on sports & entertainment organizations seeking:Increased RevenueSustained GrowthSustainable and Efficient OperationsFrictionless Fan JourneyGrowing & Diversified Fan BaseImmersive, Memory-making, Premium Fan ExperiencesAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDA Special Interview With Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan JourneyRecorded 6/5/2023Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by  Harry Hynekamp the Vice President of Guest Experiences for AMB Sports & Entertainment.   Harry is a Companion on the Fan Journey for sports and entertainment fans.  Harry joined AMBSE in 2018.  His team is responsible for delivering the bestguest experiences for all customers, guests and fans of the Atlanta Falcons, Atlanta United FC, and all other world class sports and entertainment events at Mercedes-Benz Stadium. The NFL's 2022-23 Voice Of The Fan Survey show that Harry and his team know how to deliver a memory-making experience.  The Atlanta Falcons are the franchise with the best Gameday Staff and Overall Gameday Satisfaction in the NFL.Dr. Lou and Harry talk about how Harry's prescription for success, including the importance of building a culture of success, deliver amazing hospitality and fan experiences, and the importance of living up to core values in everything you do.  Harry is a master class in leadership, one focused on people, passion, purpose, and profits.  About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDThe Future Role of Policing in the Sports & Entertainment IndustryAn IIFX Town Hall EventRecorded 4/27/2023Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by a distinguished panel of sports & entertainment and policing leaders.  They discuss:-  Role of policing in the Sports & Entertainment Industry-  Importance of early event planning with key police and community stakeholders-  Tech trends and innovations shaping the future of policing in the Sports &      Entertainment  Industry-  Role of technology in policing -  Staffing challenges-  Policing Best Practices-  Pitch invasions and fan behaviorGARY GARDNER (Moderator) brings over forty years of investigative, security, intelligence, analysis, forensic, technology, management and teaching experience to the national and international business and law enforcement communities.  PANELISTSRICK FENTON is the Vice President and Chief Security Officer for Ilitch Holdings and an IIFX Distinguished Fellow.  He has been with Ilitch Holdings since 2000.  Rick oversees/directs all corporate security and safety functions, venue security and safety, security systems, corporate loss prevention, investigations, and executive services for all the Ilitch Companies, including Little Caesars Pizza, and Little Caesars Arena and Comerica Park in Detroit.JIM MERCURIO is an IIFX Distinguished Fellow and the former Executive Vice President and General Manager of Levi’s Stadium.  Jim spent more than 30 years with the 49ers, overseeing all aspects of stadium and event operations, including executive oversight of the food and beverage operations, engineering, grounds, guest services, housekeeping, operations and logistics, parking, and transportation.  EILEEN WILLIAMS is the Senior Safety Officer for the Tottenham Hotspur Stadium and Football Club in London and is an IIFX Distinguished Fellow.  For more than 20 years, Eileen has worked in the event industry, and specializes in safety, security and service delivery at major sporting events and music festivals. LIEUTENANT AMY HURWITZ is a 20-year veteran of the San Francisco Police Department.  Lt. Hurwitz currently works in the Homeland Security Unit and has responsibilities as the Officer in Charge of the SFPD Marine Unit and as the Officer in Charge of Police Services at the Chase Center, home of the Golden State Warriors.JOE MONROE is the Chief of Police for the University of Kentucky.  Joe began his tenure as Chief of Police in 2009 and now oversees 191 employees and an $11 million annual budget.  Joe oversees the operations of the police, security for UK Healthcare facilities, campus security technology, and several other units. Additionally, he leads the University’s Crisis Management Response team efforts.  About the Innovation Institute for Fan ExperienceThe Innovation Institute for Fan Experience (IIFX) was founded in 2020.  IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainablAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDXC Tech Talk with Axis CommunicationsRecorded 4/17/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Rob Muehlbauer, Senior Manager for Business Development @ Axis Communications .  They discuss:-  Role of the Xperience Consortium in the Sports & Entertainment Industry-  Importance of video management systems and cameras in safety and security-  Tech trends and innovations-  Role of AI and advanced analytics in emerging camera technology-  Video analytics in venue and event operations-  Software standards affecting the industry-  Venues, fans, and fan behaviorAxis Communications enables a smarter and safer world by creating solutions for improving security and business performance. As a network technology company and industry leader, Axis offers solutions in video surveillance, access control, intercom, and audio systems. They are enhanced by intelligent analytics applications and supported by high-quality training. Axis has around 4,000 dedicated employees in over 50 countries and collaborates with technology and system integration partners worldwide to deliver customer solutions. Axis was founded in 1984, and the headquarters are in Lund, Sweden. For more information about Axis, please visit our website www.axis.com.Axis Communications is a founding member of the IIFX Xperience Consortium. XC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Innovation Institute for Fan ExperienceThe Innovation Institute for Fan Experience (IIFX) was founded in 2020.  IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services.  IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.About the Xperience ConsortiumThe Xperience Consortium's mission is to deploy innovative technology that moves the sports and entertainment industry forward in its digital journey while helping organizations:-  Drive revenue-  Provide professional development-  Maximize security, public health, and safety-  Increase physical and digital fan engagementContact Dr. Lou Marciani at info@iifx.org for more informationAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDWomen in Sports & Entertainment Security - Taking Charge and Making a DifferenceAn IIFX Town Hall Event3/15/2023The first in a series of IIFX Town Halls featuring women in sports and entertainment security.  This Town Hall event features an impressive group of women who are leading the way in sports security for the next generation of women.  Our panelists their experiences, the pressing security challenges women leaders are addressing today, and the future of sports and entertainment security.Our Moderator, KASIA HANSON, is an award-winning security leader at Intel, leading Global Security Ecosystem Development and Partnerships. She leads the strategy and development of physical and cybersecurity ecosystem partnerships, go-to-market, and sales acceleration strategies across Intel’s security portfolio. She is passionate about helping diversify and advance women in security.  Kasia is the Chair of the Security Industry Association Women in Security Forum, the 2022 SIA Progress Award Recipient, a Women in Security Power 100 honoree, ISJ Top Security Influencer, a Distinguished Fellow for the Innovation Institute for Fan Experience in Sports (IIFX).PANELISTSMURIEL HOWELL is a private security consultant providing her expertise to national organizations.  After retiring with 20 years of honorable service in the United States Air Force, her past 18 years of security management and leadership has spanned the globe.  She has earned leadership positions as Event Security, Team Security and Executive Protection within organizations such as World Wrestling Entertainment (WWE), Hornets Sports & Entertainment (Charlotte Hornets) and Crowd Management Group, Inc. (Miss America Organization)EILEEN WILLIAMS MBE has worked in the event industry for 20 years, and specializes in safety, security & service delivery at major sporting events and music festivals. Her portfolio includes key operational roles in stadium event management, mass recruitment, workforce management, training and development with the extended skills of the design, and implementation and delivery of national and international qualifications. Her experience includes FIFA World Cup and Rugby & Cricket World Cup events and multiple site global tournaments – Olympics & Commonwealth Games, and planning and design of freestanding festival and concert locations.  Eileen is the Senior Safety Officer at Tottenham Hotspur Stadium. ADRIANNE WYNNE is the Sr. Director of Security at Chase Center, the state-of-the-art sports and entertainment arena located in San Francisco, CA, and home to the 2022 NBA Champions the Golden State Warriors. In 2018 Adrianne was hired as one of the first employees on the Golden State Warriors Arena Operations team. A year before opening Chase Center, she developed standard operating procedures for all event staffing, budgeting, and hiring. Adrianne is currently responsible for executing all safety and security protocols for Chase Center, Thrive City, and the surrounding retail areas. Adrianne is a 16-year veteran in the venue and event management industry.About IIFXFounded in 2020, IIFX’s vision is to be the leading and most trusted global authority on providing exceptional fan experience for sports and entertainment. The focus is on cAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDBest Practices: Sports & Entertainment Venue Emergency ResponseAn IIFX Town HallRecorded: 1/26/2023NOTE:  This informative podcast is for anyone with an interest in considerations for sports & entertainment venues' emergency response.  The information provided herein is the informed opinion of the panelists.  The information in this Town Hall is designed for venue and event managers, team leaders and staff, physicians, managers, supervisors, incident managers, and others associated with sports and entertainment venues of all sizes.  On Thursday, January 26, 2023 at 1:00 PM CT, the Innovation Institute for Fan Experience (IIFX) hosted a virtual town hall titled "Best Practices for Sports & Entertainment Venue Emergency Medical Response." A distinguished panel of Sports & Entertainment industry leaders joined the IIFX Medical Advisory Board’s experts to discuss best practices for responding to a medical emergency during a sports or entertainment event.    The very public, sudden cardiac arrest incident and hospitalization of 24-year-old Buffalo Bills safety Damar Hamlin illustrated the importance of having well-trained staff, trainers, and a medical team available to provide emergency medical response. This Virtual Town Hall event focused on the key elements of emergency medical response. Expert panelists discussed:Field response to critical medical incidentsStandards for field response applicable to smaller venues with fewer resourcesVenue response to critical incidentsImportance of CPR and AED training, and stop the bleed trainingPlanning and exercisesCoordination with nonmedical resources and leadershipPublic communications – during and after incidentLegal considerations and Duty of CareThe Town Hall Panel included:MODERATORDr. Til Jolly, MD, FACEP – Chief Medical Officer of Aveshka and Chair of the IIFX Medical Advisory Board. PANELISTSProfessor Julian Redhead, MBBS, FRCP, FCEM, MFSEM, Dip SEMMedical Director, Consultant in Emergency Medicine, Imperial College Healthcare NHS TrustChelsea Premier Football Club DoctorBrian HerbertVice President of SecurityGolden State Warriors/Chase CenterLindsay Gietzen, PhD, PA-CProgram Director, Doctor of Medical Science/Doctor of Health Science, University of the PacificCo-Owner @ Premier Training ServicesConnor FitzpatrickExecutive Director at CrowdRxThis Town Hall is part of IIFX's FANCENTRIC series of podcasts and forums. It features visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.The audience posed questions to IIFX’s industry and medical experts who provided important considerations for the duty of care and preparation for serious medical emergencies at sports and entertainment venues.About the Innovation Institute for Fan ExperienceFounded in 2020, IIFX’s vision is to be the leading and most trusted global authority in providing exceptional sports and entertainment fan experience. The focus is on creating the ideal fan experience for About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2022 BY IIFXALL RIGHTS RESERVEDFANCENTRICAn IIFX Town Hall Recorded on 19 January 2022The Innovation Institute for Fan Experience (IIFX) Medical Advisory Board hosted a FANCENTRIC Town Hall with medical experts who discussed Covid-19, its variants, and effects on the Sports & Entertainment industry. We are inundated with information about COVID-19 and its new variants. Every day brings a new study, recommendation, or contradiction of previous policy. One thing we know is that COVID-19 essentially wiped out the 2020 sports and entertainment year for fans. While things looked up in 2021, Omicron appeared and had an impact on sports and entertainment events. With more than a million infections daily in the United States in January 2022, how will the pandemic unfold for the industry throughout 2022? The town hall is part of IIFX's FANCENTRIC series of podcasts and forums.  FANCENTRIC productions feature visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.This Town Hall Event was moderated by Dr. Til Jolly, MD, the Chief Medical Officer of Aveshka and the Chair of the IIFX Medical Advisory Board.  Panelists included:Dr. Michael Anderson, MD - Senior Advisor, Aveshka for the Department of Health and Human Services and Children’s National HospitalDr. Andy Jagoda, MD - Professor and Chair Emeritus of Emergency Medicine at the Icahn School of Medicine at Mount SinaiDr. Robert Nied, MD - Medical Director, Sports Medicine Center at Kaiser Permanente, Mission Bay and the Team Physician for the Golden State Warriors (NBA)Dr. Eric W. Ossmann, MD, FACEP - Chief Medical Officer and Founder of VIGILINTPanelists answered questions posed by attendees and shared their wisdom on how Covid 19 and Omicron affects the sports and entertainment industry, its operations, and its fans.  Learn how to navigate your way through the Omicron surge and build resilience for future events.About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDAN IIFX VIRTUAL TOWN HALL EVENT Recorded on 15 December 2021On Wednesday, December 15, 2021, the Innovation Institute for Fan Experience (IIFX) hosted a Virtual Town Hall titled “What is Going on with Fan Behavior? Challenges and Solutions.” Leading executives who are successfully producing live events answered questions posed by those attending the event, sharing their insights and some of their best processes and technology practices. Watch the video to learn how they are creating a safe and secure experience resulting in increased fan participation and revenue.  The Virtual Town Hall event is sponsored by Respondology, a company of 20+ year digital veterans dedicated to making a positive impact through technology by “doing something about the hate and damage produced by people hiding behind the anonymity of social media.”Fan-related incidents at the Astroworld Festival, EUROS 2020, and a myriad of college and professional sporting events is challenging the best event plans. The town hall is part of IIFX's FANCENTRIC series of podcasts and forums.  FANCENTRIC productions feature visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.The Virtual Town Hall panel included:Sean Patterson, Assistant Chief of Police, University of TennesseeJim Mercurio, Executive Vice President and GM, San Francisco 49ers/Levi Stadium; IIFX Distinguished FellowProfessor Chris Kemp, CEO of Mind Over Matter Consultancy Ltd and IIFX AdvisorVince DiGennaro, Director of Strategic Accounts, BEST Crowd ManagementShaun West, Associate Vice President and Head of Team and Arena Security, Nation Basketball AssociationMario Coutinho, President of the Stadium Managers Association; Vice President of Stadium Operations and Security, Toronto Blue Jays; IIFX Distinguished FellowEileen Williams, Safety Officer, Tottenham Hotspur Stadium; IIFX Distinguished FellowTimothy Frederick, Police Sergeant, Las Vegas Metropolitan Police Department, Events Planning SectionLou Barani, Global Terrorism Risk Consultant, AIGMark McCourt, author of “Snow Day: Lessons in Leadership and Resilience from Crisis and Mass Casualty Events“ moderated the virtual town hall.About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDFuture of Robots in the Sports & Entertainment IndustryFANCENTRIC Podcast Episode 4Join Dr. Lou and Dr. Travis Deyle, Co-Founder and CEO of Cobalt Robotics, a company that applies artificial intelligence and robotic automation to handle mundane, important tasks, as they discuss the future of robotics in the sports and entertainment industry.  Artificial intelligence and robotics will be a big part of the future fan experience at sports and entertainment events.   The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDEsports rEvolutionFANCENTRIC Podcast Episode 3Join Dr. Lou and Matt Payne, Founder of Inner Circle, a consulting firm specializing in Security and Crisis Management, as they discuss the revolution taking place in the $3.5 billion (and growing) Esports industry.   The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDCOVID Health PlaybookFANCENTRIC Podcast Episode 2Join Dr. Lou and Dr. Til Jolly, Chairman of IIFX's Medical Advisory Board and the Chief Medical Officer for Aveshka as they discuss the latest on vaccines, testing, monoclonal infusion, new therapeutics and their role in the sports and entertainment industry.   The duo also address youth sports and vaccinations.The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDFANCENTRIC 01-2021Join Dr. Lou and Eileen Williams, the Senior Safety Officer at Tottenham Hotspur Stadium in the United Kingdom as they discuss whether sports safety and security has changed as a result of the Covid-19 pandemic.The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 1The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Kevin Wren, School Safety Advocate, A3 CommunicationsDr. Lou Marciani, Director and Co-Founder, Innovation Institute for Fan ExperienceAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 2The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Nancy Beatty, Athletic Director, Providence Day - Charlotte, North CarolinaLamont Dodson, Police Captain, Cleveland Municipal School District - Cleveland OhioTom Gladney, Athletic Director, Biloxi High School - Biloxi, MississippiJennifer Serran, Risk Management Specialist Folsom Cordova Unified School District Rancho Cordova, CADr. Lou Marciani, Director and Co-Founder, Innovation Institute for Fan ExperienceAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 3The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Tom McDermott, CEIA USAKevin Wren, School Safety Advocate, A3 CommunicationsGuy Grace, IIFX, FacilitatorAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 7The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Dr. Timothy A. McGuine, Department of Orthopedics and Rehabilitation, Sports Medicine University of Wisconsin, School of Medicine and Public HealthDr. Til. Jolly, Chief Medical Officer, Aveshka, Inc. and Chair, Medical Advisory Board, IIFXAbout the Innovation Institute for Fan Experience Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.