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Fintech Impact

Fintech Impact

Author: Jason Pereira

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Fintech Impact is an exploration of the fintech world where we interview different fintech entrepreneurs about what they do, their story, and what their impact is on consumers, incumbents, and the industry is as a whole.
91 Episodes
In this 91st episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host speaks at the IAFP Conference on Fintech & The Future of Finance.Episode Highlights:02:35: – What is Fintetch? Two words: financial technology.04:20: – There are more than 48 Fintech “unicorns,” or private companies worth over $1 billion.05:00: – Digital banking is being challenged by startups.06:42: – The biggest global giant companies have also been making moves into financial services.10:10: – Companies are re-engineering their systems to build compliance into their process.11:20: – Companies are discovering new ways to leverage and monetize data with AI to detect fraud.17:00: – Lending Circle collected enough data on loan payback based on FICO scores that they were able to take it and build their own risk scoring system.19:51: – An insurance company in China that has existed for 3 years has over 400 million customers, 53% under the age of 35, by existing entirely in the cloud and on platforms millennials frequent, like WeChat.21:30: – There is a fourth industrial revolution coming, that will blur the lines between the physical, digital, and biological.23:00: – Engineers at Google have supposedly achieved quantum superiority, using a quantum computer to solve in 3 minutes and 20 seconds a problem that a current supercomputer would have taken 10,000 years to finish.24:06: – CRISPR technology allows scientists to go inside your DNA and make genetic alterations to cure diseases.24:50: – Other examples of fourth industrial revolution technologies are 3D printing, the Internet of Things, and power generation.26:33: – Facebook created their own cryptocurrency which threatens countries’ abilities to control their own currency.29:50: – Domino’s Pizza reinvented themselves by removing all friction from their purchase path and overall experience, and they now see themselves more as a tech company than a food franchise.35:02: – Technology can do the work of multiple people, saving you money and increasing your efficiency, but there is a learning curve to using it.39:36: – After implementing an automated appointment scheduling system at his company, he saved his assistant enough time that he could instead have her invest time in social media marketing, which made up for the cost of the calendar software in new business.43:12: – The most effective way to implement technology into your business processes is to identify where you and your employees are spending time on things that are not client-facing and find ways to automate.3 Key PointsWe are approaching a fourth industrial revolution that will once again change our technological infrastructure in ways we can’t predict.Investing in technology not only helps you with efficiency in the short term but it puts you ahead of your competitors for future developments.You can accomplish massive changes and increase your company’s productivity by taking small steps. Tweetable Quotes:“Facebook, the company that’s proven we can’t trust them with pictures of our dogs, wants us to trust them with our money. And they have created their own cryptocurrency called Libra.” –Jason Pereira“In the future there will only be two types of companies: Tech companies and dead companies. If you fail to leverage technology, everyone else will have an advantage over you.” –Jason Pereira “We have a lot of challenges coming our way & failing to adapt is only going to put you behind the 8-ball more every year. You don't need to reinvent your practice overnight. Take small, incremental steps that will one day have a very large impact on your firm.” –Jason Pereira Resources Mentioned:Facebook – Jason Pereira’s FacebookLinkedIn – Jason Pereira’s – Website for Fintech ImpactThe Big Nine – book on artificial intelligenceCapterra – Website to find business softwareFiverr – Digital freelancer platformZapier – API database for tools you already use
Summary:In this 90th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Andrée Simon, President and CEO of FINCA Impact Finance. FINCA provides microfinance loans in developing communities across 20 countries, merging financial services with social impact. Andrée discusses the unique challenges FINCA faces in the developing economies they serve, how technology affects their business model, and why an emphasis on social impact is important to her. Episode Highlights: ● 00:48: – FINCA Impact Finance operates across 20 countries, providing financial services to individuals who don’t have access to traditional banking resources. ● 03:58: – Maintaining a sense of community encourages positive financial behaviors and gives FINCA a high rate of return and success on the loans they distribute. ● 04:50: – Most of their over 10,000 employees are on the frontlines, interacting with clients directly in areas where traditional banks won’t invest in new branches. ● 06:50: – They are able to make credit decisions on the spot for many clients with the aid of technology like tablets replacing analog paperwork. ● 08:10: – FINCA’s return is lower than a purely commercial, profit-driven player because they focus on social impact. ● 11:30: – The risk in this kind of lending comes primarily from natural disasters and other instability that these communities don’t have the support to navigate through. ● 15:10: – We still don’t have the kind of data that would allow us to have a complete picture of a lender’s potential relationship with an individual. ● 16:55: – FINCA is operating in economies where cash is still king, and the cost of data is really high because these communities don’t live in a digitized economy. ● 21:30: – If Andree had one wish, it would be to know exactly which technological investments FINCA should be making. ● 23:11: – The biggest challenge is changing people’s minds about how to operate the business. 3 Key Points 1. Operating as a hybrid of financial performance and social impact has allowed them to evolve and make changes to benefit the clients more quickly. 2. It’s difficult to predict the shocks that can hit developing communities and affect clients’ abilities to pay back in the short term. 3. It’s very difficult to know where to invest in tech because there are so many options that take years and a ton of money to implement. Tweetable Quotes: ● “We are sitting here in this challenging space with our clients because we want to build a better boat.” –Andrée Simon ● “Digital is great for certain things for us today, but in the absence of an ATM network and in the absence of bank branches, mobile is not the answer.” –Andrée Simon ● “When you bring people along and you’re all running in the same direction, it’s really exciting, but you’ve got to keep on laying the rails out there and encouraging everyone to go down the path.” Resources Mentioned: ● Facebook – Jason Pereira’s Facebook ● LinkedIn – Jason Pereira’s LinkedIn ● – Website for Fintech Impact ● – FINCA Website ● – Andrée Simon’s Twitter 
Summary:In this 89th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Erin Bury, CEO of Willful. Willful allows people to create their personal wills, online for a fraction of the cost of working with an attorney. Erin and Jason discuss the need for a will and power of attorney documents, the psychological reasons behind the majority of people not having a will, and how Willful is working to make that easier for people to deal with. Episode Highlights: ● 00:30: – Erin Bury explains her company Willful. ● 01:00: – How Erin became interested in the issue after her husband’s family member died unexpectedly. ● 01:50: – Jason and Erin discuss the necessity to streamline the process because things like burial wishes and end-of-life plans are taboo subjects no one likes to discuss. ● 03:17: – How and why Erin and her husband pivoted their original startup into the area of online wills. ● 03:43: – Erin’s background is mostly in marketing/communications, but she had worked with fintech startups in her past work so starting a fintech company was the new challenge she was looking for. ● 05:00: – Jason acknowledges that it must be helpful for the company that their consumer market is 100% of the population because everyone needs a will. ● 08:13: – Willful gives you a PDF of all of your documents with an instructions page on how to sign it to make it legally valid, and then lets you go back in and make updates if you’ve had life changes like the birth of a new child. ● 10:11: – Willful’s main value proposition is its low cost. ● 10:52: – Erin and Jason discuss use cases for Willful and the reality that people with more complex estates and situations will not be able to use Willful’s platform. ● 16:30: – There are people whose situations are so simple and with so few assets that they don’t need a will, but everyone truly needs a power of attorney. ● 19:22: – Erin suggests making a checkup of your will and estate planning documents part of your new year’s routine. ● 21:05: – Erin discusses the reasons people come to Willful. ● 23:00: – Willful partners with an American competitor to send each other customers who end up on the wrong country’s platform. ● 26:27: – Erin talks about the biggest challenge Willful faces, in getting people to think about their mortality. ● 28:48: – Erin is most excited by the idea of shaping our culture around entrepreneurship and startups. 3 Key Points 1. Every living person needs a will and power of attorney documents, but the traditional cost of a will for a simple estate holds people back. 2. Your estate planning documents require routine revisiting to make sure changes in your life circumstances don’t require changes in your will. 3. We’re in an in-between period where there is so much technological capability to make estate planning easier but the law has not caught up yet. Tweetable Quotes: ● “Willful is an online platform that makes it simple, easy, and convenient to create an online will and power of attorney documents from the comfort of your own home for a fraction of the price of visiting a lawyer.” –Erin Bury ● “Amongst parents with minor children, which I would assume would be the group most likely to have wills, 65%, so two thirds of them, don’t have a will.” –Erin Bury ● “We’re not trying to replace lawyers. We recognize that there’s always going to be those complexities and we’re also probably not going to be right for people after 5 or 10 years using our platform. They’re probably going to grow out of using Willful.” –Erin Bury Resources Mentioned: ● Facebook –Jason’s Facebook ● LinkedIn –Jason’s LinkedIn ● – Website● Linkedin –Erin Bury ● – Erin’s website ● – Website 
Summary:In this 88th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host discusses Suitability Pro with special returning guest, Shawn Brayman, Founder of Plan Plus. With over twenty-five years of experience, Brayman is an expert in providing investment and financial planning solutions to financial advisors. His newest product, Suitability Pro, aims to improve the lives of advisors and their clients by helping them provide better recommendations almost by default. Episode Highlights: ● 00:42: – What is Suitability Pro? ● 02:53: – What is the entire experience for an advisor using this tool? ● 03:51: – Brayman describes the Suitability Pro dashboard. ● 05:49: – They give an overview of bi-direction communication capabilities within the dashboard. ● 08:53: – Suitability Pro introduces new mechanisms that allow advisors to frame their own professional judgment. ● 10:09: – A key part of Suitability Pro is maintaining suitability. ● 12:38: – Suitability Pro provides value by enabling triggers that help advisors know when to coach clients. ● 14:40: – They discuss caring about client goals over the rate of return. ● 16:22: – Brayman explores how to help advisors provide value without realizing they’re providing value. ● 17:39: – What are possible integrations for the product? ● 23:06: – This product’s new infrastructure will help to avoid conflict that comes when advisors are using different methodologies. ● 25:14: – They review the five University of Georgia case studies and follow up research. ● 25:56: – What biases and traps am I falling into as an advisor? ● 28:08: – Discussion of the challenges of maintaining your own consistency as a professional. ● 28:49: – Pereira reflects on the value of checklists and standardization of procedures. ● 30:55: – “We made things complicated to pretend that they had value.” – Shawn Brayman. ● 33:19: – If he had one wish, what would Brayman change in his industry? ● 34:42: – What was the biggest challenge in building this product? ● 37:05: – What excites you most about what you’re working on? 3 Key Points 1. Suitability Pro introduces new mechanisms that allow advisors to frame their own professional judgment while standardizing their approach. 2. One of the goals in developing Suitability Pro is to help advisors provide better financial advice almost by default. 3. Suitability Pro builds on a legacy of academic excellence as well as the culture that is oriented to best practices in every instance. Tweetable Quotes: ● “Pro is taking the very best that we've learned in goal-based investing, risk profiling, at every level, tolerance for risk, and so on, and all of the pieces around tracking suitability over time." – Shawn Brayman. ● “A planner should know their client better than anyone else in the world.” – Shawn Brayman. ● “It's not only what you do, it's that you articulate how you're doing it and you maintain your own consistency.” – Shawn Brayman. Resources Mentioned: ● Episode 6: Plan Plus with Shawn Brayman ● The LegacyGroup ●FinaMetrica ●Redtail ●Orion ●MoneyGuidePro ● The Checklist Manifesto ● SuitabilityPro ● Shawn BraymanLinkedIn,Twitter 
Summary: In this 87th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Jordan Atin, Founder of E-State Planner. E-State Planner is an online platform that allows for the collaboration and creation of estate plans and estate planning documents for advisors and lawyers. Jordan talks about the platform's AI-based guide for advisors and how this planning software allows the advisor to focus on advising and less on technicalities. Episode Highlights: ● 00:31– Jordan Atin explains the E-State Planner platform. ● 01:24 – Jordan shares the history of how E-State Planner got started. ● 01:47 – The foundational problems in the traditional system ● 02:34 – From Whiteboard scribble to a digital program. ● 04:20 – The initial experience of using E-State Planner. ● 05:15 – The advantage of visualizing the data on the fly. ● 06:27 – Defining the 3:2:3 Model of estate planning ● 08:26 – The planning process in E-State Planner ● 10:37 – The advantage of the AI helping adisor through the process. ● 14:40 – What E-State Planner generates to benefit the client. ● 16:35 – The future of E-State Planner and integration. ● 17:53 – The advantage of customizing macros. ● 20:01 – The bigger picture for E-State Planner ● 21:35 – How to combat the fear of technology. ● 25:34 – What would Jordan change in his business or in his industry? ● 26:39 – What has been the biggest challenge in his business? ● 28:48 – The ease of use and updating what the platform allows. ● 30:33 - What excites Jordan about what he is doing right now. 3 Key Points 1. E-State Planner takes the traditional system and automates the key processes to make the process incredible. 2. The ability to allow clients to visualize their estate planning and understand it more completely is invaluable. 3. E-State Planner allows the advisor to focus their attention on the client and not as much on the technicalities of drafting the will. Tweetable Quotes: ● “We are collecting all this data, why not turn this into a digitized format.” – Jordan Atin ● “The value that we add is on the advice side. It's the experience, it's the emotional connection, it's the communication. That's where advisors add value.” – Jordan Atin ● “It's so cool for me to take what I do and be able to do in such an efficient manner.” – Jordan Atin Resources Mentioned: ● Facebook – Jason Pereira’s ● LinkedIn – Jason Pereira’s ● – Website ● – Website 
Summary:In this 86th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host discusses IVR with Stacey Zuniga, Vice President of Financial Services at ENACOMM. ENACOMM is a leading provider of innovative, interactive, and intelligent customer-service and assisted-service solutions. This conversation explores many possibilities for the future of voice banking and voice command. Episode Highlights: ● 00:28: – What is the history of ENACOMM and what is the company doing now? ● 02:44: – Let’s talk about some of the previous interfaces for IVR. ● 02:57: – Zuniga describes the evolution from touch-tone to speech recognition to speech-enabled IVR. ● 04:39: – What kind of questions are you dreaming up for Alexa to respond to? ● 05:06: – Zuniga describes using multi-modal interactions and more complicated commands. ● 06:49: – Pereira discusses integrated smart home systems and IVR. ● 08:42: – AI is a cottage industry where growth is outstripping supply in terms of people. ● 09:58: – They compare AI to the crypto industry. ● 11:14: – They discuss how children are growing up in a world with smart systems and voice commands. ● 12:57: – How can this technology be normalized? ● 14:44: – How can you overcome security considerations and user objections? ● 18:24: – Zuniga describes the possibility of a secure authentication cloud that travels with you while integrating biometric data points. ● 22:00: – If you had one wish that would change your industry, what would it be? ● 23:26: – What was the biggest challenge getting the company to where it is today? ● 25:15: – What excites you most about what you’re working on? 3 Key Points 1. ENACOMM is currently producing cutting-edge AI-enhanced voice services and engagement services. 2. ENACOMM sees the world with IVR as a multi-modal world. 3. There’s huge potential for using voice services in security and authentication applications. Tweetable Quotes: ● “We’re able to take that type of technology where it’s contextual, it’s dynamic, it’s personalized, it’s based on what you usually do." – Stacey Zuniga. ● “This platform can be used to ensure security for everyone.” – Stacey Zuniga. ● “That’s what’s exciting today, it to see this technology being adopted more quickly or more rapidly over the next 24-36 months.” – Stacey Zuniga. Resources Mentioned: ●ENACOMM● Stacey Zuniga LinkedIn 
Summary:In this 85th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Ramin Wright, Investment Analyst at Luge Capital. Luge Capital is a Canadian venture capital fund that focuses on early-stage fintech companies and artificial intelligence solutions applied to financial services. Ramin talks about how Luge Capital began, their investment partners, how they go about vetting potential companies for investment, and what the relationship can evolve into after the investment has been made. Episode Highlights: ● 00:26: – Ramin Wright defines Luge Capital. ● 00:51: – Ramin shares the history of how Luge Capital got started. ● 01:49: – How did Ramin get involved with Luge Capital? ● 02:38: – What does early-stage investment look like for Luge? ● 02:53: – What verticals does Luge Capital invest in and what do they look for? ● 04:35: – How do they go about vetting candidates for investment in the due-diligence stage? ● 05:26: – What does the relationship look like with their backers once the investment has been made? ● 06:00: – Who was their first client? ● 07:53: – What value does open banking have? ● 11:00: – Ramin discusses Luge Capital’s investment in Finaeo. ● 12:08: – What does it take for a start-up to make Luge Capital interested in investing? ● 14:29: – The world of payments needs innovation. ● 15:46: – Ramin talks about banking for kids. ● 17:25: – What does Luge Capital have to say about global identity? ● 20:38: – What are the challenges of having a portable credit score that travels with us? ● 22:23: – Why is frictionless real estate an area that is ripe for needing innovation? ● 24:07: – Ramin and Jason discuss blockchain technology. ● 26:16: – What would Ramin change in his business or in his industry? ● 27:47: – What has been the biggest challenge in his business? ● 30:21: – What is the most exciting thing Ramin Wright is working on? 3 Key Points 1. Luge Capital looks for a strong vision for a company with a strong team that includes entrepreneurs with a global focus, a big appetite for growth, and the ability to execute on large opportunities. 2. Luge Capital is interested in companies that are targeting remaining frictions within the financial services industry. 3. There are typically at least 10 people involved in a real estate transaction that need their own information to get the job done. Tweetable Quotes: ● “Luge Capital is an early-stage fintech venture fund. We invest solely in the fintech vertical and across companies headquartered in Canada and the United States.” – Ramin Wright ● “For us, early-stage, we hang out typically around the seed and A rounds of a company. So our first check into a company will range around the order of a quarter-million to $2 million.” – Ramin Wright ● “Something that we work with that is unique about us is our backers are all large financial institutions and they all have a strong interest in working together with the companies that we invest in.” – Ramin Wright Resources Mentioned: ● Facebook – Jason Pereira’s ● LinkedIn – Jason Pereira’s ● – Website● Linkedin – Ramin Wright ● – Website ● – Luge Capital’s 6 Ideas for Innovation
Summary:In this 84th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Jamie Hale, Co-Founder and CEO at Ladder Life. Ladder Life is speeding up the often time-intensive life insurance process for customers to around 8 minutes, offering coverage from $100k to $8 million. Jamie shares exactly how Ladder Life life insurance is addressing pain points in the industry to the benefit of consumers, how they are handling underwriting, their investor distribution channel, and selling to the workplace space. Episode Highlights: ● 00:13: – Jamie Hale defines Ladder Life. ● 01:11: – What was the reason Jamie started Ladder Life? ● 03:09: – How is Ladder Life able to approve life insurance in 8 minutes? ● 05:38: – How hard was it to get carriers to work with them? ● 06:29: – How are they tackling the underwriting differently? ● 08:54: – In what way is the confirmation for policies done digitally? ● 09:53: – How should customers go about reducing coverage? ● 10:30: – Have they done many integrations to date? ● 11:26: – How does their investor distribution channel work? ● 13:02: – Jamie Hale discusses how Ladder Life sells to the workplace space. ● 14:38: – Is Ladder Life planning to expand to any other forms of insurance? ● 15:51: – How does Ladder ensure that they are competitive with price competition? ● 17:17: – What would Jamie change in his business or his industry? ● 18:16: – What has been the biggest challenge in his business? ● 19:56: – What is the most exciting thing Jamie Hale is working on? 3 Key Points 1. Ladder Life does all the life insurance underwriting in the background in real-time to give an instant decision. 2. Life insurance needs of customers aren’t static. They change over time. 3. Ladder doesn’t currently show competitor prices. Tweetable Quotes: ● “We are trying to reengineer the life insurance-buying process.” – Jamie Hale ● “People can go to, figure out what life insurance they need. Go through the application process. Get an instant decision and be done in about 8 minutes.” – Jamie Hale ● “Ladder’s mission is that we believe we’re helping fund the resiliency of families and communities by helping close the coverage gap.” – Jamie Hale Resources Mentioned: ● Facebook – Jason Pereira’s ● LinkedIn – Jason Pereira’s ● – Website ● Linkedin –Jamie Hale ● – Website
Summary: In this 83rd episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Corey Westphal, CEO at Mobile Assistant. Mobile Assistant is an app that enables financial advisors to dictate notes for transcription and later for integration with CRM software. Corey discusses the process of the user experience for Mobile Assisted customers, how Mobile Assistant manages to provide accuracy for their dictation, the various range of templates that are possible, and the feedback that Mobile Assistant has received from advisors. Episode Highlights: ● 00:43: – Corey Westphal defines Mobile Assistant. ● 02:47: – What does the user experience of the process look like? ● 06:01: – Corey discusses compliance, CRMs, and the ability to design templates. ● 07:58: – Has he had any conversations around templating and machine learning? ● 09:45: – Does Mobile Assistant utilize AI? ● 11:15: – Technology for dictation may be used to a degree but there will always be a need for the human component for incredible accuracy. ● 12:26: – What type of turnaround time does Mobile Assistant offer? ● 14:12: – What are the different methods of delivery? ● 17:17: – Has there been any pushback for confidentiality and security issues? ● 19:47: – Do clients request the actual recording itself? ● 20:40: – What kind of feedback has Mobile Assistant been getting? ● 26:16: – What would Corey Westphal change in his business or in his industry? ● 29:39: – What has been the biggest challenge in his business? ● 31:45: – What is the most exciting thing Corey Westphal is working on? 3 Key Points 1. Mobile Assistant doesn’t utilize any AI in their platform yet. 2. The email delivery that they start with is done through a TLS encryption protocol so the dictation is secure and accurate. 3. If you wait even an hour after a meeting to dictate notes, 2⁄3 of your short-term memory is gone. Tweetable Quotes: ● “Mobile Assistant is designed to provide financial advisors primarily an easy, accurate way of documenting their client meetings.” – Corey Westphal ● “Instead of just hitting the record button, speaking, and free-form dictating your notes. Now you will be able to go into ‘The Assistant’ and be able to pick a template.” – Corey Westphal ● “We promise 8 business hours turnaround time. We operate at more like 4-5 business hours.” – Corey Westphal Resources Mentioned: ● Facebook – Jason Pereira’s ● LinkedIn – Jason Pereira’s ● – Website ● Linkedin –CoreyWestphal ● – Website
Summary:In this 82nd episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Simon Boulet, Founder and CEO at Wealthica. Wealthica is an investment aggregation platform that allows you to consolidate all of your different investment accounts in one easy-to-use platform with intelligence and triggers that help you to make better actionable decisions. Learn how this company was started and the value it has to offer. Episode Highlights: ● 01:25: – Simon Boulet defines Wealthica. ● 01:53: – What was the reason Simon started Wealthica? ● 04:39: – How did Simon start tackling the value proposition of Wealthica? ● 06:59: – What are the feature sets that Wealthica is offering? ● 10:55: – How does Wealthica monetize? ● 12:25: – How does Wealthica work on the transaction side? ● 13:46: – What is the cash drag alert? ● 17:24: – What was the driving factor for the Google Sheets add-on? ● 20:59: – What are Simon Boulet’s opinions on open banking? ● 31:51: – What would Simon Boulet change in his business or in his industry? ● 33:45: – What has been the biggest challenge in his business? ● 35:22: – What is the most exciting thing Simon Boulet is working on? 3 Key Points 1. Wealthica built their own backend from scratch and can connect to financial institutions to receive data. 2. Wealthica’s dashboard is free but they monetize in three ways: paid ad-ons, a white-label version, and selling the use of their engine to others. 3. Financing and having remote employees have been challenges. Tweetable Quotes: ● “Wealthica is a pre-dashboard for investors to see all of their investments in a single passport.” – Simon Boulet ● “We built Wealthica from the ground up: multi-currency, multi-language, with all the Canadian subsidies.” – Simon Boulet ● “We are really building from the investor side of things. We are trying to simplify things.” – Simon Boulet Resources Mentioned: ● Facebook – Jason Pereira’s ● LinkedIn – Jason Pereira’s ● – Website● LinkedIn –Simon Boulet ● – Website
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