🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ewFollow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftwareJoin our community group: https://www.facebook.com/share/g/1PVUWN6zK1/Episode OverviewDavid Shull (CEO and Co-Founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) share a week of releases focused on putting your agency's brand in front of clients. Brad covers custom itinerary subtitles and branded client emails. Molly walks through quick submit booking and a smarter team page that sets up a future agent CRM, and Brad closes with new AI automation controls. With the user conference 20 days out, the team teases three big launches on day one.Episode Topics(08:25) Custom itinerary subtitles: Write your own line under the trip title, including on group itineraries.(12:51) Quick submit booking: Add a booking, trip, and contact from one dashboard form, now with non-commissionable bookings.(16:08) Branded client emails: Authorization and insurance opt-out receipts now show your business name and logo.(19:02) Team and billing page: Filters, exports, custom columns, last login, and an all-members view for hosts.(24:06) AI automations: Pick standard or premium models, and AI drafted emails now use email variables.Show HighlightsItineraries and client receipts now read as coming from your agencyAgency owners can track advisor activity without a custom reportSimple AI automations can run on a lighter model to save usagePayouts closed beta is expected soon
🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ewFollow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftwareJoin our community group: https://www.facebook.com/share/g/1PVUWN6zK1/Episode OverviewCEO David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner walk through a new opt-in credit card authorization flow that lets clients choose exactly what they authorize. They also cover mobile-friendly search pages, an experiment to lower AI costs, and near real-time reporting, then preview Quick Booking and the Users Conference.Episode Topics(02:15) TPI onsite: Molly shares how AI reconciliation handled a 275-step supplier statement cleanup.(12:09) Opt-in authorization: clients now check each item they want to authorize.(18:25) Mobile updates: Trips, Tasks, and Contacts fit your phone, with a labeled Actions menu.(23:05) Lowering AI costs: a live experiment tests more efficient tool use.(30:48) Quality of life: cleaner dashboard payments, near real-time KPIs, and AI chat variables.(34:18) Looking ahead: Quick Booking beta and collaborative trip templates.Show HighlightsClients choose exactly which items to authorizeSearch pages work better on your phoneKPI dashboard updates in near real timeQuick Booking beta arrives next weekUsers Conference registration closes October 1
🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ewFollow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftwareJoin our community group: https://www.facebook.com/share/g/1PVUWN6zK1/Episode OverviewDavid Shull, Molly Johnson, and Brad Turner cover this week's reporting overhaul: near real-time dashboard metrics, locked-in currency rates, and protection against deleting trips with commission. The episode closes with a first look at the 2026 Tern User Conference in New Orleans, over three times last year's size.Episode Topics(08:40) Near real-time dashboard metrics -Homepage sales and commission numbers now update close to live, replacing the old 20-30 minute delay. (19:06) Filter reports by supplier tag - Sales and booking reports can now be filtered by supplier tags, including consortia tags. (21:32) Currency rates lock in - Multi-currency bookings lock their conversion rate at booking and payment for accurate reports. (22:34) Trip deletion blocked with commission - Trips with received commission can no longer be deleted; archiving still works (24:02) 2026 Tern User Conference preview - New Orleans, 300+ advisors, full engineering team on site, first-ever live stream. Feedback forums return.Show HighlightsDashboard numbers update almost live, cutting the old 20-30 minute delayCurrency rates lock in at booking and paymentTrips with received commission are protected from deletion2026 User Conference: 300+ advisors, first live stream, New Orleans
🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ewFollow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftwareJoin our community group: https://www.facebook.com/share/g/1PVUWN6zK1/Episode OverviewBrad Turner, Head of Design, hosts this week with Molly Johnson, Head of Product, and Jade Pathe, Lead PM, while David travels. The team covers AI templates saving to your library, shared template editing in beta, and a quick submit booking flow that pays you without a full itinerary while Tern builds the trip in the background. Back-office and mobile fixes round it out, with more betas heading toward the user conference.Episode Topics(08:29) AI Chat Saves Templates To Your Library: Save a template right from chat.(09:25) Collaborative Editing For Templates: Beta lets more than one person edit shared workflows.(15:51) Quick Submit Bookings: Get paid without a full itinerary, Tern builds the trip in the background.(22:13) PDF Downloads Add Package And Insurance Docs(23:00) Agency Supplier And Seat Fixes: Merge duplicate suppliers, buy a single seat.(28:18) Mobile Fix For Hidden Back ButtonShow HighlightsSubmit a booking and get paid without a full itineraryTern builds the full trip in the backgroundautomaticallyMultiple people can now edit shared templates in betaAI chat saves new templates straight to your libraryBack-office fixes smooth out supplier mapping and statements
🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ewFollow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftwareJoin our community group: https://www.facebook.com/share/g/1PVUWN6zK1/Only 9 Flight Path t-shirts left. See how you can claim yours here: https://forms.tern.travel/t/sf9P2kDxozusEpisode OverviewEpisode 101 brings David, Brad, and Jade (filling in for Molly) to ship Tern's top-voted Canny request: customizable PDF itinerary exports. They also cover fixing hotel photos with AI and human review, shared library editing, and quality-of-life updates, then look to User Conference on October 22.Episode Topics(07:03) PDF Export Overhaul. Toggle daily overview, itinerary detail, documents, and layout instead of one bloated export(17:02) Hotel Photos and Descriptions. A new tool pairs AI analysis with human review to replace outdated content.(27:03) Shared Library Editing. A sharing drawer moves toward view and edit access for teams, in closed beta.(29:10) Option Block Visibility. Selections show in the activity log, not just email.(30:51) AI Usage Reset Timing. Usage limits reset in each user's own time zone.(31:09) Duplicate Booking Flags. Shows which duplicates came from a migration(33:53) AI Reconciliation. PDF parsing is more reliable, near-matches flag for reviewShow HighlightsSend a short, client-ready PDF, not a 100+ page documentHotel content overhaul pairs AI screening with human reviewLibrary items moving toward true shared editing for teams