For The Record

FTR 091 Stop Quoting Price Over the Phone – Maylan Newton Maylan Newton from Educational Seminars Institute has a strong conviction of quoting a price over the phone. If customers wanted a cheap price, he says, there would not be top shops out there that are not dealing with price first. And he questions if you really want the customer who wants the lowest price?

Maryann Croce, who with her husband Tony own Croce Transmissions in Norwalk CT is also a business coach with her company smallgizvantage.com She has a strong message of financial survival. Find the show notes at remarkableresults.biz/f090 In spite of our current Covid-19 situation, Maryann’s For The Record monologue drives the perfect point. Surviving your financial struggles. Gain Control of your Finances.

Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers [FTR 089]Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.Re-thinking parts margins based on pricing transparency from online parts sellers. He doesn’t like the strategy that we need to re-think how we price our parts to our customers just because of pricing transparency

FTR 088 Tom Palermo - Shops Putting Others Down. WHY?Why does this industry pull itself down? It hurts the entire industry’s reputation and customer confidence in us.We are a high tech industry today so why degrade it. Tom offers a few suggestions in his rant. I agree with him. We’ve worked hard with the over 745 episodes in the podcast library to help the industry flourish, grow and build a stronger reputation.Why can’t there be co-opetition and support from every shop? Doctors all exist in each community without trashing each other. There is enough business for everyone. That’s the bottom line. So why pull each other down.

Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes (https://remarkableresults.biz/?s=kevin+lekas) .Key Talking Points:myASE renewal app is now branded ASE Renewal APPOne year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on boardwww.aserenewalapp.com (http://www.aserenewalapp.com) Certify without going to a testing centerAutomotive certifications only at this time A1 - A9  Participation is you are expired, nearing or currently certifiedThe APP will have some new tech questionsThere will be second and third chance questions that will be similar to the one you did not get correctDesigned for a 12 month cycleCertification Without ExpirationFuture:L1 is being looked at. A challenging project that they are consideringG1Important links below:Be socially involved and in touch with the show:Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

FTR 086 Kim Aurenheimer - Fall in Love With Your Business, Again!Kim Aurenheimer from CS Automotive in Brentwood, TN sites a Gallop survey that says 70% of employees are not engaged in the business they work for. She offers solutions on how to spot unengaged employees.

FTR 085 Bob Greenwood on Billed Hours per RO. We are in a knowledge-based business. Your billed hours are a productivity measure. Net profit is created by being productive.

Ben Johnson, Director, Project Management, Mitchell 1Key Talking Points:Some companies challenges is its own successBusiness start with a vision and a whyOver time we tend to not focus on your why but our whatIf you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it.If you live your WHY then the money will comeImportant links belowBe socially involved and in touch with the show:Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

FTR 083 Jerry Holcom - Scholarships grow and engage our young talent

FTR 082 Steve Finzel - Too Many FluidsFinzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids.

FTR 081 Brian Sump - Never Let Your Foot Off The PedalMulti-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results.Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes (https://remarkableresults.biz/?s=Brian+sump) Be socially involved and in touch with the show:Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) .Talking Points:At Matt's shop they create a three-fold flyer on any new equipment the shop buys and get it to the local shopsShops do take advantageMatt has shops take advantage of diagnostics and programmingHe does not loan the tool but does the work that the tool is used forHe gives free adviceOn what tools he would use or area to look atPotential for referralsSome problems are very basic and that means there is a training/knowledge gapSometimes young techs are thrust into a situation without the knowledge and proper equipmentBe socially involved and in touch with the show:Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm)  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes  (https://remarkableresults.biz/?s=%22bizub%22) .Talking Points:We attack each other based on emotions and not factsDoes the supply industry know what they have to do to support the service professional?Found a youtube video on comparing spark plugs from two different sourcesThe reviewer checked with the supplier and discovered that the Amazon plugs were counterfeitAndy posted on a social media groupThe rub is how someone stood up for a product’s quality especially if the national manufacturer said it was counterfeit. Why would a national company stake its reputation on a false claimWe are helping each other more and more.Too many still are critiquing and criticizing each other and this doesn’t help in a positive wayAndy is not going to respond to negative commentary anymoreWe need to move ahead and be more progressive(mailto:carm@remarkableresults.biz) (http://eepurl.com/bhqME9) Be socially involved and in touch with the show:Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  (https://remarkableresults.biz/app/) .(https://remarkableresults.biz/coffee/) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

FTR 078 Carm Capriotto - 2020 - The Year You DO! - Make 2020 Your Best Year Yet

Matt Fanslow gives you a short science fiction lesson and connects the Kobayashi Maru to your shop’s success. The Kobyashi Maru is a test given to future Star Fleets captains that is designed as a no-win situation.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) .The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario.There was one Starfleet cadet that beat the ‘no-win’ Kobayashi MaruDo you have a Kobayashi Maru (no-win situation) in your shop or in your baysAre your supporting systems so broken that your people are designed to fail (unwittingly) and they cheat the game to winDo you get upset because your equipment, systems, and processes do not support anything but gamesmanship to win?(mailto:carm@remarkableresults.biz)  (http://eepurl.com/bhqME9) Be socially involved and in touch with the show:Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

FTR 076 Dream Big - You’ll be surprised Where a Career in the Automotive Will Take You

FTR 075 Bill Hill - Yearly Bonus is All About a Commitment to Training

FTR 074: Deb Van Batenburg - Fix The Things You Tolerate

FTR 073 Bob Heipp - Stop Enabling the 80% Who Are Not Committed to Training