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Interviewing the Interviewer Several weeks ago, I had the opportunity to be interviewed by Nancy Friedman, the founder of the Telephone Doctor. Nancy and I had a lot of fun discussing various topics like travel, actors, favorite interviewers and books, and Franchise Interviews. This November will be Franchise Interviews' 16th year of podcasting. In that time, we interviewed almost 800 guests. For this interview, I will provide the link to the video interview. If you are listening to this podcast on another podcast channel, just go to YouTube and type in keywords, "Martin McDermott". Nancy reminded me that listeners hardly get to put a face behind the podcast. I want to thank Nancy for an excellent discussion, and I look forward to listening to her future shows on YouTube via Zoom! Here is the link to listen to the show.  https://www.youtube.com/watch?v=nSXXYPXqwEI Nancy is an expert on customer service, communication skills, and sales. She is a sought-after keynote customer service speaker at annual conferences and franchise and corporate meetings – both large and small. Her programs are inspiring, motivational, and entertaining (See testimonials), creating a memorable session all attendees can use immediately and forever. Fun, distinctive, fast-paced, and energy filled, this customer service speaker's fast wit and laugh-out-loud audience participation have everyone wanting more. Labeled a "don't miss" session, Nancy always delivers the 'goods
We are meeting with the founder of Creatif, Jaya Aiyar. Creatif is the experiential art destination that looks to entertain, educate and inspire. An art studio for all ages, Creatif boasts unique and innovative technology, a variety of options, and an award-winning studio space. Creatif was founded in 2018 by Jaya Aiyar, realizing that while the demand for engaging family activities was growing, there were very few concepts suitable for kids & adults, especially when it came to art and family experiences. Wanting to change the narrative of what an art studio could be, one of her priorities was ensuring her studio reflected the experience she aims to provide.  Find out what happened next by listening to the podcast. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
We are meeting with CEO & Founder of Celebree School, Richie Huffman.  Since 1994, Celebree Schools has been caring for and positively impacting the lives of children in Maryland and Delaware. Today, their day care history is taking a big next step to supporting children and their parents in more locations and in more mid-Atlantic states. Every business has a story Richie was a straight D student in high school and knew college was unlikely, so he shifted his attention on business. It was through various grueling jobs in bakeries, real estate, and retail that he learned the value of hard work and its and payoff – many of the early lessons learned, he applies as a leader today.He was inspired to pursue entrepreneurship by his mother, “Betty,” who launched a preschool center that expanded into three locations under the name White Marsh Child Care, where Richie would sweep the floors up at the end of the day.Fast forward ten years later, he opened his first preschool in 1994 at the ripe age of 26 – this was the start of what would become Celebree School.Over the course of more than two decades, Richie grew Celebree from a single location into Maryland’s largest privately held chain of child care centers that is now franchising nationwide. Find out what happens next by listening to the podcast.  In part two, we play a clip from our popular Great Quotes in Franchising podcast.
New Great Quote and Must Read Before Labor Day Many years ago, we started a spin-off podcast to Franchise Interviews called Great Quotes in Franchising. Great Quotes in Franchising features great quotes and aha moments from our show. We start today's show with our latest Great Quote in Franchising, which comes from Alex Wilkes of Pearle Vision. Alex discusses why pride in the brand name is so important when choosing a franchise opportunity. Must Read Before Labor Day One of Marty McDermott's (Host of Franchise Interviews) favorite movies is Forrest Gump. So when we heard Scott Barnett, author of Gumption: Taking Bubba Gump from Movie to Restaurant, completed his book, we knew we had to have him on the show. The Bubba Gump Shrimp Company decided on using franchising when it came time to expand globally. Scott shares some of these exciting stories, which can also be learned about in the book.   Scott Barnett's restaurant knowledge began when he was a teenager parking attendant in a popular steakhouse in Palm Desert, California. Taking the hard road, he performed every job there was to do in the business as he cooked, served, bartended his way through college, and crashed into the restaurant industry in his rebellious and irreverent way.
Last week we met with A.J. Titus, the President of Sign-A-Rama and United Franchise Group.  A.J is also the author of “The List”.  Today we are going to play a clip from our interview with franchisees to Sign-A-Rama, Lisa and Mark Friedel.  Here is a quote from Lisa’s LinkedIn page.  “I am a proud Army veteran with several years of experience in corporate America and also a business owner! My husband and I decided we wanted to make a difference in our community instead of commuting out of it every day. We provide jobs in our community, great products and kind and reliable customer service.” Part Two Advice to prospective franchisees from Sean Falk. Sean is a former US Marine infantry officer who served more than 8 years in active duty and reserves, including tours during Operation Desert Storm and in Bosnia..
We are meeting with A.J. Titus, President of United Franchise Group™, the global leader for entrepreneurs, and Signarama®, the world’s largest sign and graphics franchise. When A.J. Titus was a boy, his father taught him to memorize a list of eighteen principles for life. These principles became known as The List. In this concise yet thoughtful volume, Titus shares a list of fundamental life lessons taught by his father -- principles that have been instrumental in shaping him and which he hopes will impact others.  In part two, we play a clip from our popular Great Quotes in Franchising podcast.
Batteries Not Included – Today’s Great Quote in Franchising podcast comes from Tom Krouse, CEO of Donatos Pizza. Donatos is a family-owned, privately held company that treats Franchise Partners like they are part of the family. Its mission is to promote goodwill through its products and service, principles, and people. Tom discusses the importance of focusing your energy to the right place by using a great analogy “Batteries not Included”. Tom explains this notion in this Great Quotes in Franchising podcast. Runtime: 03:44 | Views: 468 |8/13/2000
We are meeting with Nancy Bigley, Brand President and CEO of The Little Gym.  The Little Gym is an internationally recognized program that helps children build the developmental skills and confidence needed at each stage of childhood. The Little Gym’s first location was established in 1976 by Robin Wes, an innovative educator with a genuine love for children. The Little Gym International, LLC., headquartered in Scottsdale, Ariz., was formed in 1992 to franchise The Little Gym concept. The brand is part of Unleashed Brands, a global growth-focused platform company that curates and expands franchise brands that help kids learn, play and grow, including Snapology, Urban Air Adventure Park, Premier Martial Arts, Class 101 and XP League. The Little Gym International has nearly 400 locations in over 31 countries including the U.S., Canada, China, the United Kingdom, Thailand and more. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
We are meeting with Kaitlynn Caster of Pizza Guys. Kaitlynn left her college education behind to run her very own Pizza Guys. From humble beginnings as a single pizza restaurant in 1986, Pizza Guys have become a recognized leader in the pizza industry. From the day they opened, we have been committed to serving our customers the highest quality food, providing superior service, and creating unique specialty pizza recipes that can be delivered quickly to your door.  They continue to innovate their products and services, making ordering easier for our customers. Today, they have over 70 independently owned franchises run by men and women living and working in your community. Their success is due to our dedicated franchisees, thousands of dedicated team members, and loyal customers. The average franchise owner is male, 38 years old, and has a college education. Meet 24-year-old Kaitlynn Caster, who left her college education behind to run her own Pizza Guys store. Caster uses her young age and fresh ideas to further the brand’s presence and hopes to show others that college is not the only path. Kaitlynn began her journey with Pizza Guys while working as a shift leader at the location her father owned during high school. While attending university, Caster felt that it was not the right choice and decided to make a change. She returned to work as a manager at her family-owned Pizza Guys location and became an owner in October 2021. Her commitment and drive for the business, as well as her approach to running the restaurant, has been the determining factor in her success. Being of young age, Caster embodies the brand’s continuous new products and concepts. She is also better able to connect with her young staff. In addition, her ambitious attitude means she already has plans to open more locations in her area. We also play a clip from our popular Great Quotes in Franchising podcast
Did you miss our podcast “Mental Health Awareness Month and Massage Therapy Franchises?” May is mental health awareness month. According to the American Massage Therapy Association, almost 50% of adults in the United States will experience a mental health challenge during their lifetime. Moreover, a growing body of research supports the positive impact of massage therapy on relieving stress, anxiety, and depression. Many studies indicate it can provide benefits similar to psychotherapy for specific conditions.   Today we are going to play clips from three massage therapy franchises: We play our interview with Scott Schubiger, Chief Development Officer of the Massage Heights franchise opportunity. Massage Heights is a family-owned massage and wellness franchise dedicated to elevating the lives of others by providing Members and Guests with professional, affordable, and resort-quality massage, skincare, and wellness services. You will hear our interview with the President of the Hand & Stone franchise opportunity, Todd Leff. Todd discusses the Hand and Stone franchise opportunity. Hand and Stone provide quality, therapeutic customer-centered massage for your wellness. We play a clip of our interview with The Woodhouse Day Spa, an upscale chain of day spas offering more than 40 different treatments that encompass skin and body care, hand and foot care, massage therapy, specialty treatments, and more.
Today’s Great Quote in franchising comes from Alex Wilkes of Pearle Vision. Alex discusses why being proud of the brand name is so important when choosing a franchise opportunity.
We have a great show. We are meeting with Ed Quinlan, President of Chem-Dry - the world's leading carpet and upholstery cleaning service. Since its launch in 1977, Chem-Dry has become the recognized market leader by building a robust network of 1,800 franchises across the country. The brand was recognized as one of the top 500 franchises in Entrepreneur's Franchise 500(r), the world's first, best, and most comprehensive franchise ranking. Chem-Dry ranked on this prestigious list for its outstanding performance in unit growth, financial strength and stability, and overall brand power. Ed discusses the following: 1. Where are you calling from today? 2. Can you describe the history of Chem-Dry? What are some key milestones in the brand's history? 3. How do you describe the franchise to a prospective franchisee? 4. How has technology played a role in your business? 5. How big is your industry? How does Chem-Dry stand out? 6. What has been the most interesting thing that has happened to you since joining the Chem-Dry team in 2006 to now in your President role? 7. What strategies have led to Chem-Dry's sustained 45-year history? 8. Any recent performance marks you'd like to share? 9. What advice would you give to aspiring entrepreneurs looking to buy a franchise? 10. What are Chem-Dry's plans for the future? In part two, we play a clip from our popular Great Quotes in Franchising podcast.
If you go to our “About Us” page, you will notice the first paragraph discusses why we started Franchise Interviews. It states the following: Every business has a story. That is one of the reasons we created Franchise Interviews. It is amazing and inspiring how ordinary people achieved extraordinary success through franchising. Today’s guest and franchisee is a classic example of someone achieving the American dream through franchising. Today’s Great Quote in Franchising comes from Tony Lutfi. Tony Lutfi,is the Chief Executive Officer of the Marlu Investment Group. The Marlu Investment Group are franchise owners to systems like Little Caesars, Sizzler, Jack in the Box, Arby’s, Church’s Chicken, Sears Appliance & Hardware Stores, Sears Home Appliance Showrooms, Sears Outlet Stores, and more. Runtime: 06:08 | Views: 76890 | Aug 7, 2022
We have a great show. We are meeting with Jesse Coslov- Founder/CEO of The Dog Stop. The Dog Stop® provides premium services and retail experience for dogs and their owners. Their one-stop-shop focus allows pets to enjoy boarding, dog daycare, grooming, and training within one facility's confines. Their concept alleviates the stress of traveling to multiple locations and dealing with strangers daily. The Dog Stop® model allows our highly trained staff to build relationships with their clients, four-legged and two. In addition, our carefully selected retail offering has a health and wellness focus, from foods to treats and holistic treatments. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
We have a great show. We meet with Peter Stern, Managing Director, USA of Mr Jeff. Mr Jeff is a laundry service infused with cutting-edge AI technology that has globally modernized the tedious task of laundry in more than 30 countries and is proud to announce its contribution to the conservation of water and energy through its laundry services. Using laundry services saves 12,373,102 gallons of water and 593.273 kilowatts of energy a year compared to doing laundry at home.  Mr Jeff, a tech-based home-delivery laundry service, is part of Jeff, a wellness services platform founded in Valencia, Spain, in 2015 by three young entrepreneurs. With Mr Jeff hubs in over 30 countries, the goal is to provide The Good Good Life to its users and business owners. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
Today, Franchise Interviews celebrates National Pretzel Day.  If you love a Pretzel, then National Pretzel Day on April 26 is the day for you. According to National Today, Pretzels, somewhat surprisingly, got their start in the Catholic Church. Sometime around the 7th Century A.D., monks presented their students with treats of baked dough twisted in the shape of crossed arms. At the time, crossing one’s arms was the traditional posture for prayer. Not only that, but pretzels, made from water, flour and salt, were also the perfect food for Lent — when meat, dairy and eggs were prohibited. So, there you have some National Pretzel Day history — with a twist! Today we will play a clip of an interview we did with Bill Dunn. Auntie Anne's is award-winning franchise system that is consistently ranked number one in the category of hand-rolled soft pretzels by Entrepreneur's Franchise 500, has received the World-Class Franchise. Bill offers advice on how to select a charitable partner that makes sense for your brand's identity. He will also discuss how to get employees emotionally invested in a common cause and how to get your charitable mission in front of customers. Auntie Anne's got its start in 1988 when Anne Beiler bought a stand in a Pennsylvania farmer's market. After some experimentation, "Auntie" Anne created a masterpiece — the same freshly baked goodness you know and love today. Since September 2011, Auntie Anne’s® has partnered with Alex’s Lemonade Stand Foundation (ALSF) to raise money and awareness of childhood cancer causes and cures. To date, Auntie Anne’s have raised more than $3.7 million for the foundation.
We are meeting with Nick Lopez, the founder of LIME Painting. After discovering his passion for home improvement while owning his first painting LLC, Nick Lopez founded LIME Painting in 2013 to set the standard of excellence in painting high-end residential and commercial properties. Five years later, he put his perfected business model to the test and began franchising to provide high-quality interior and exterior painting, coating, and other restoration services to maintain the aesthetic and integrity of luxury properties across the country. Every Business Has A Story Nick Lopez founded his first painting LLC at the age of 19 to help pay for his college tuition and textbooks. A company he started out of necessity quickly blossomed into a passion for home improvement. Nick will discuss how Michael Gerber's book "The E-Myth Revisited" had a significant impact on his life.  Find out what happened next by listening to the podcast. We play a clip from the great Michael Gerber from our Great Quotes in Franchising podcast in Part Two.
We are meeting Edward Navan, Co-Founder, and CVO of The Covery. The Covery is a destination for IMMERSIVE Wellness. Its mission is to keep its members and communities healthy and productive through various services for the Mind and Body. More than ever, Immunity and mental health are the critical factors for a healthy lifestyle. At The Covery, we help you understand and formulate a plan to best boost your feelings of well-being and overall health. Every Business Has A Story Founded in early 2019, The Covery came about as the fitness industry was booming, and co-founders Edward Navan and Troy Archer saw a gap in the industry regarding recovery from different workouts. Since then, the brand has evolved from those who work out to everyone and the natural stresses in their daily lives. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.
What a great quote! “Franchising Gives You The Chance To Start On Third Base.” That quote was by franchise legend George Naddaff who has been tagged by many as the guru in franchising. Listen to George’s advice to aspiring entrepreneurs. George Naddaff has been tagged the guru in franchising.  We had George on our one year anniversary of doing the show and he had several great quotes.  This was one of our favorites! Franchise Interviews gives an up-close and behind-the-scenes look at franchising. You can listen to over 800 interviews on our website http://www.franchiseinterviews.com
We have a great show. We are meeting with Bill Snow, Vice President, Franchise Development & Operations, Rad Air Franchise Systems, Inc. Rad Air has a long history of providing quality automotive repair services and comprehensive vehicle maintenance to Northeast Ohio. In business since 1975, Rad Air started as a small radiator and air conditioning repair shop in Parma Heights, hence the name “Rad Air.” Although we continue to provide superior automotive heating and cooling system repairs, we have become the best choice in Greater Cleveland and Akron for complete automotive repair and car maintenance services at an affordable price. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.
Comments (1)

Phoebe-Jane Garcia

sounds like an amazing app, especially with the commodity pricing

Oct 7th
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