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We are meeting with Nancy Bigley, Brand President and CEO of The Little Gym.  The Little Gym is an internationally recognized program that helps children build the developmental skills and confidence needed at each stage of childhood. The Little Gym’s first location was established in 1976 by Robin Wes, an innovative educator with a genuine love for children. The Little Gym International, LLC., headquartered in Scottsdale, Ariz., was formed in 1992 to franchise The Little Gym concept. The brand is part of Unleashed Brands, a global growth-focused platform company that curates and expands franchise brands that help kids learn, play and grow, including Snapology, Urban Air Adventure Park, Premier Martial Arts, Class 101 and XP League. The Little Gym International has nearly 400 locations in over 31 countries including the U.S., Canada, China, the United Kingdom, Thailand and more. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
We are meeting with Kaitlynn Caster of Pizza Guys. Kaitlynn left her college education behind to run her very own Pizza Guys. From humble beginnings as a single pizza restaurant in 1986, Pizza Guys have become a recognized leader in the pizza industry. From the day they opened, we have been committed to serving our customers the highest quality food, providing superior service, and creating unique specialty pizza recipes that can be delivered quickly to your door.  They continue to innovate their products and services, making ordering easier for our customers. Today, they have over 70 independently owned franchises run by men and women living and working in your community. Their success is due to our dedicated franchisees, thousands of dedicated team members, and loyal customers. The average franchise owner is male, 38 years old, and has a college education. Meet 24-year-old Kaitlynn Caster, who left her college education behind to run her own Pizza Guys store. Caster uses her young age and fresh ideas to further the brand’s presence and hopes to show others that college is not the only path. Kaitlynn began her journey with Pizza Guys while working as a shift leader at the location her father owned during high school. While attending university, Caster felt that it was not the right choice and decided to make a change. She returned to work as a manager at her family-owned Pizza Guys location and became an owner in October 2021. Her commitment and drive for the business, as well as her approach to running the restaurant, has been the determining factor in her success. Being of young age, Caster embodies the brand’s continuous new products and concepts. She is also better able to connect with her young staff. In addition, her ambitious attitude means she already has plans to open more locations in her area. We also play a clip from our popular Great Quotes in Franchising podcast
Did you miss our podcast “Mental Health Awareness Month and Massage Therapy Franchises?” May is mental health awareness month. According to the American Massage Therapy Association, almost 50% of adults in the United States will experience a mental health challenge during their lifetime. Moreover, a growing body of research supports the positive impact of massage therapy on relieving stress, anxiety, and depression. Many studies indicate it can provide benefits similar to psychotherapy for specific conditions.   Today we are going to play clips from three massage therapy franchises: We play our interview with Scott Schubiger, Chief Development Officer of the Massage Heights franchise opportunity. Massage Heights is a family-owned massage and wellness franchise dedicated to elevating the lives of others by providing Members and Guests with professional, affordable, and resort-quality massage, skincare, and wellness services. You will hear our interview with the President of the Hand & Stone franchise opportunity, Todd Leff. Todd discusses the Hand and Stone franchise opportunity. Hand and Stone provide quality, therapeutic customer-centered massage for your wellness. We play a clip of our interview with The Woodhouse Day Spa, an upscale chain of day spas offering more than 40 different treatments that encompass skin and body care, hand and foot care, massage therapy, specialty treatments, and more.
We have a great show. We are meeting with Ed Quinlan, President of Chem-Dry - the world's leading carpet and upholstery cleaning service. Since its launch in 1977, Chem-Dry has become the recognized market leader by building a robust network of 1,800 franchises across the country. The brand was recognized as one of the top 500 franchises in Entrepreneur's Franchise 500(r), the world's first, best, and most comprehensive franchise ranking. Chem-Dry ranked on this prestigious list for its outstanding performance in unit growth, financial strength and stability, and overall brand power. Ed discusses the following: 1. Where are you calling from today? 2. Can you describe the history of Chem-Dry? What are some key milestones in the brand's history? 3. How do you describe the franchise to a prospective franchisee? 4. How has technology played a role in your business? 5. How big is your industry? How does Chem-Dry stand out? 6. What has been the most interesting thing that has happened to you since joining the Chem-Dry team in 2006 to now in your President role? 7. What strategies have led to Chem-Dry's sustained 45-year history? 8. Any recent performance marks you'd like to share? 9. What advice would you give to aspiring entrepreneurs looking to buy a franchise? 10. What are Chem-Dry's plans for the future? In part two, we play a clip from our popular Great Quotes in Franchising podcast.
We have a great show. We are meeting with Jesse Coslov- Founder/CEO of The Dog Stop. The Dog Stop® provides premium services and retail experience for dogs and their owners. Their one-stop-shop focus allows pets to enjoy boarding, dog daycare, grooming, and training within one facility's confines. Their concept alleviates the stress of traveling to multiple locations and dealing with strangers daily. The Dog Stop® model allows our highly trained staff to build relationships with their clients, four-legged and two. In addition, our carefully selected retail offering has a health and wellness focus, from foods to treats and holistic treatments. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
We have a great show. We meet with Peter Stern, Managing Director, USA of Mr Jeff. Mr Jeff is a laundry service infused with cutting-edge AI technology that has globally modernized the tedious task of laundry in more than 30 countries and is proud to announce its contribution to the conservation of water and energy through its laundry services. Using laundry services saves 12,373,102 gallons of water and 593.273 kilowatts of energy a year compared to doing laundry at home.  Mr Jeff, a tech-based home-delivery laundry service, is part of Jeff, a wellness services platform founded in Valencia, Spain, in 2015 by three young entrepreneurs. With Mr Jeff hubs in over 30 countries, the goal is to provide The Good Good Life to its users and business owners. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
Today, Franchise Interviews celebrates National Pretzel Day.  If you love a Pretzel, then National Pretzel Day on April 26 is the day for you. According to National Today, Pretzels, somewhat surprisingly, got their start in the Catholic Church. Sometime around the 7th Century A.D., monks presented their students with treats of baked dough twisted in the shape of crossed arms. At the time, crossing one’s arms was the traditional posture for prayer. Not only that, but pretzels, made from water, flour and salt, were also the perfect food for Lent — when meat, dairy and eggs were prohibited. So, there you have some National Pretzel Day history — with a twist! Today we will play a clip of an interview we did with Bill Dunn. Auntie Anne's is award-winning franchise system that is consistently ranked number one in the category of hand-rolled soft pretzels by Entrepreneur's Franchise 500, has received the World-Class Franchise. Bill offers advice on how to select a charitable partner that makes sense for your brand's identity. He will also discuss how to get employees emotionally invested in a common cause and how to get your charitable mission in front of customers. Auntie Anne's got its start in 1988 when Anne Beiler bought a stand in a Pennsylvania farmer's market. After some experimentation, "Auntie" Anne created a masterpiece — the same freshly baked goodness you know and love today. Since September 2011, Auntie Anne’s® has partnered with Alex’s Lemonade Stand Foundation (ALSF) to raise money and awareness of childhood cancer causes and cures. To date, Auntie Anne’s have raised more than $3.7 million for the foundation.
We are meeting with Nick Lopez, the founder of LIME Painting. After discovering his passion for home improvement while owning his first painting LLC, Nick Lopez founded LIME Painting in 2013 to set the standard of excellence in painting high-end residential and commercial properties. Five years later, he put his perfected business model to the test and began franchising to provide high-quality interior and exterior painting, coating, and other restoration services to maintain the aesthetic and integrity of luxury properties across the country. Every Business Has A Story Nick Lopez founded his first painting LLC at the age of 19 to help pay for his college tuition and textbooks. A company he started out of necessity quickly blossomed into a passion for home improvement. Nick will discuss how Michael Gerber's book "The E-Myth Revisited" had a significant impact on his life.  Find out what happened next by listening to the podcast. We play a clip from the great Michael Gerber from our Great Quotes in Franchising podcast in Part Two.
We are meeting Edward Navan, Co-Founder, and CVO of The Covery. The Covery is a destination for IMMERSIVE Wellness. Its mission is to keep its members and communities healthy and productive through various services for the Mind and Body. More than ever, Immunity and mental health are the critical factors for a healthy lifestyle. At The Covery, we help you understand and formulate a plan to best boost your feelings of well-being and overall health. Every Business Has A Story Founded in early 2019, The Covery came about as the fitness industry was booming, and co-founders Edward Navan and Troy Archer saw a gap in the industry regarding recovery from different workouts. Since then, the brand has evolved from those who work out to everyone and the natural stresses in their daily lives. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.
What a great quote! “Franchising Gives You The Chance To Start On Third Base.” That quote was by franchise legend George Naddaff who has been tagged by many as the guru in franchising. Listen to George’s advice to aspiring entrepreneurs. George Naddaff has been tagged the guru in franchising.  We had George on our one year anniversary of doing the show and he had several great quotes.  This was one of our favorites! Franchise Interviews gives an up-close and behind-the-scenes look at franchising. You can listen to over 800 interviews on our website
We have a great show. We are meeting with Bill Snow, Vice President, Franchise Development & Operations, Rad Air Franchise Systems, Inc. Rad Air has a long history of providing quality automotive repair services and comprehensive vehicle maintenance to Northeast Ohio. In business since 1975, Rad Air started as a small radiator and air conditioning repair shop in Parma Heights, hence the name “Rad Air.” Although we continue to provide superior automotive heating and cooling system repairs, we have become the best choice in Greater Cleveland and Akron for complete automotive repair and car maintenance services at an affordable price. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.
We are meeting with Scott Henderson of Salad Station. Salad Station’s success can be attributed to its unique pay-by-the-pound business concept and the simplicity of its franchise-ready business model. The brand has offered delicious salads by the pound, giving customers the chance to eat as much, or as little, as they would like while reducing waste in the process. In addition, the brand offers delicious soups and gourmet wraps, giving everyone the chance to find something great to eat. Since its founding in 2012, the brand has been praised for giving healthy and affordable options to those who may not have had an opportunity before. Its extensive and fully customizable menu offers customers a chance to create their perfect meal while still allowing for creative opportunities to grow and innovate into the future.   “We truly believe that what we have created here is something special,” said Co-Founder and CEO of Salad Station, Scott Henderson. “The pandemic has definitely thrown some hurdles our way, but through it all, our team has persevered and established the foundation of a true, gourmet, and fresh brand. I’m thrilled and eagerly awaiting what the future has in store for us and our entire Salad Station family.”   We play a clip from our popular Great Quotes in Franchising podcast in Part Two.
In this edition of Great Quotes in Franchising from Franchise Interviews, franchise author Julie Bennett  references one of the best quotes on the topic of franchising and what it takes to succeed.  Great Quotes in Franchising features highlights from our weekly franchise radio show which can be heard on and Franchise  Julie Bennett is the author of the Franchise Times Guide to Selecting, Buying and Owning a Franchise.  Julie appeared as a guest on our weekly radio show Franchise Interviews.  Her book is a must read for anyone looking to buy a franchise.  Listen to the two quotes she references on this podcast.
One of our very first podcasts over 14 years ago was with Bad Ass Coffee of Hawaii.  We are excited to have them back 14 years later! We are meeting with Scott Snyder, CEO of Bad Ass Coffee of Hawaii. Bad Ass Coffee of Hawaii is entering a new era of growth following its acquisition by Colorado-based Royal Aloha Coffee Company in 2019. During the last three years, the company has re-launched the national brand with a new logo, packaging, and restaurant design, resulting in a revived 32-year-old brand with a cult following. Debuting this year is the brand’s freestanding full café with drive-thru model, spanning approximately 1,650 – 1,800 square feet, that is slated to open in Hendersonville, Tennessee in late Q3 2022. As an evolution of this model, that is gaining vast interest among prospective franchisees, the brand is set to rollout a freestanding double drive-thru model, spanning 500-740 square feet, with pickup windows and no interior café seating by Q4 2022. Full roster of store models now includes: ·         Traditional in-line store with café (and drive thru with end-cap locations) ·         Freestanding single or double-drive thru kiosk with pickup windows and no interior café seating (outdoor seating optional by location) ·         Freestanding full-café with drive-thru and exterior seating ·         Non-traditional kiosk: grocery, shopping malls, airports, transportation centers, etc. (square footage dependent on location and limited menu offering) In part two, we play a clip from our popular Great Quotes in Franchising podcast.
I just read a tweet this morning from CPA Josh Horn. He suggested there would be so many more valuable private businesses if they would redirect the time and energy used on tax avoidance into value creation. First, we discuss tax tips with Craig Cody. As a Certified Tax CoachTM, Craig Cody belongs to a select group of practitioners throughout the country who undergo extensive training and continued education on various tax planning techniques and strategies to become and remain certified. Craig has co-authored an Amazon bestseller, Secrets of a Tax-Free Life, with this organization.Their clients include, but are not limited to, Medical Professionals, Clothing Sourcing Businesses, and Commercial Electrical Companies. Craig answers the following questions: What is the biggest mistake you see small business owners making regarding taxes? How can business owners use their CPA to their Advantage? Next, we play a clip from our interview with Tab Burkhalter: Founder and CEO of Numbers House, which specializes in helping entrepreneurs legally start their businesses, as well as providing back-end office support in bookkeeping, payroll, etc. Tab is a licensed CPA who can provide expert commentary and insight on all things business-related in the home services field. His company helps owners make sure their business is structured in a way that is most advantageous regarding taxes and offering payroll and bookkeeping services. Tab will discuss the following topics on this show: * The most common tax deductions franchise owners overlook * You can borrow from your 401k to start a franchise, but should you? * Financial and tax implications of opening a second franchise location * Exit strategies for franchise owners
Today, Franchise Interviews is celebrating National Pizza Day, February 9.  Over the years, we met with some exciting pizza franchises.  Today, you will hear interviews with three pizza franchises. First, you will hear out interview with Mary Jane Riva, CEO of Pizza Factory.  Pizza Factory has become well known for serving fresh, high-quality pizza, sandwiches, salads and more. The brand is also widely recognized for its close community connection, which includes its iconic “No Bully Zone” program and impactful fundraising partnerships. Next, we meet with Tom Krouse, CEO of Donatos Pizza.  Donatos is a family-owned, privately held company that treats our Franchise Partners like they are part of the family. Their mission is to promote goodwill through their products and service, principles, and people.Donatos was founded in 1963 by 19-year-old Columbus, Ohio native Jim Grote who borrowed $1,300 and had a vision for a company that put customers first.  Find out what happens next by listening to the podcast.  Next, we will meet with Jeff Melnick, the President of BOSTON’S PIZZA Restaurant and Sports Bar.  Boston's is both a family-friendly casual dining restaurant and an energetic sports bar, all under one roof. For over 50 years, Boston's has specialized in providing a relaxing atmosphere and food from scratch to parties of all sizes. With Boston's brand promise, "We'll make you a fan," and 80+ menu items, primarily made in-house, they deliver on having something for every occasion and taste
We have a great show.  Today we are going to talk about Undercover Boss and the Undercover Boss experience.  We had many guests on Franchise Interviews appear on Undercover Boss.  If you haven’t seen the show, Undercover Boss is a two-time Emmy Award-winning reality series that follows high-level executives as they slip anonymously into the rank-and-file of their own organizations. Each week, a different leader will sacrifice the comfort of their corner office for an undercover mission to examine the inner workings of their operation. We will begin the podcast with a clip from Catherine Monson of Fast Signs talking about her Undercover Boss experience, next we will play a clip from Gigi Butler of Gigi’s Cupcakes and Gigi will discuss her Undercover Boss experience.  And next, we are going to play our previous interview with Gary Findley of Restoration 1 and Gary is appearing on Undercover Boss Friday, March 11 at 8/7c on CBS. Look out for Gary's new book, "The Redneck CEO”, is coming this spring! In part four, we play a clip from our popular Great Quotes in Franchising podcast with Franchise Teacher Chris Simnick.
We have a great show.  We are meeting with the Telephone Doctor, Nancy Friedman.  Nancy is an expert on customer service, communication skills and sales. Nancy Friedman is a sought-after keynote customer service speaker at annual conferences, franchise and corporate meetings – both large and small. Her programs are inspiring, motivational and entertaining creating a memorable session all attendees can use immediately and forever. Fun, distinctive, fast paced, and energy filled, this customer service speaker’s fast wit and laugh-out-loud audience participation has everyone wanting more. Labeled a “don’t miss” session, Nancy always delivers the ‘goods.  Today, Nancy and I are going to have a conversation on the 4cs of communication – Covid, Civility, Culture, and Customers.  In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.
One popular question we hear is, do I need a business plan if I am buying a franchise?  The quick answer is yes!  Cheree Warrick is an expert when it comes to planning.  Cheree is a business plan writer at The Profit Partner.  Find out everything you need to know about writing business plans by listening to this podcast.   The Profit Partner writes business plans for entrepreneurs seeking capital from banks, angel investors and venture capitalists. Their big, audacious goal is to help 1000 entrepreneurs raise over $1 billion in capital for their growing enterprises. Raising capital for your business is extremely competitive. Less than 40% of bank loans are approved for funding. Less than 10% of enterprises pitched to angel investors and less than 1% pitched to venture capitalists are funded. You MUST have an investable business plan, financial projections, and pitch deck to receive the funding you deserve. See samples of our work at In part two, we play a clip from our popular Great Quotes in Franchising podcast.
We are meeting Jimmy St. Louis.  Jimmy is an entrepreneur, competitive athlete, and businessman. He is currently an operating partner of Ayon Capital, Franchise Accelerators, and the founder of Franchise123. As the founder of Franchise123, his focus is on creating simple, open market connections between franchise buyers and sellers, to advance and improve the success of franchisees and franchisors. In addition to his business endeavors, Jimmy played football professionally for the NFL’s Tennessee Titans as a tight end and most recently was a member of the 2016 United States Rowing Team. His accomplishments include four national medals as well as a third-place finish in the 2016 Olympic trials Here are several questions Jimmy will address: Why consider franchising as a business model? Where to look for research franchising opportunities? What types of businesses aren’t a good fit for franchising? What is your forecast for the franchise market? What is Franchise123? What are some industries that you’re most excited about for franchisees? In Part Two, we play a clip from our popular Great Quotes in Franchising Podcast.
Comments (1)

Phoebe-Jane Garcia

sounds like an amazing app, especially with the commodity pricing

Oct 7th
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