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Frankly IT

Author: Auvik Networks

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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you inspired, energized, and ready to lead. Hosted by Auvik’s Jennifer Tribe.

Managing a high-performing IT team | Optimizing the service desk | Best practices for IT project management | Effective network management and cybersecurity in the age of ubiquitous connection | Systems, processes & productivity hacks for doing more with less | Tech, business & industry trends that are changing the way we work
75 Episodes
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Consultant John O’Shaughnessy shares his top 5 tips & tricks for uncovering big cost-savings in your IT budget. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/072  
Struggling to get users to comply with your IT security practices? You might be going about it the wrong way. Rubica CEO Frances Dewing explains why people-first design is the best way to secure IT assets while keeping users on side. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/071
Leading the IT service team is a tough assignment. Consultant Todd Kane reviews common stumbling blocks and how to overcome them to thrive in this challenging but rewarding role. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/070
Julie Forsythe, VP of Engineering at Auvik Networks, shares how using a Top 10 list helps build efficiency, cohesion, and job satisfaction within a technical team. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/069
Should you move to virtual desktops? Nerdio’s Joseph Landes joins us to look at the trend, the tech, and how to know if it’s the right fit for you or your clients. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/068
Author & former IT pro Bob McGannon shows us how to cultivate growth, efficiency & engagement within our teams… by knowing when to go off book & teaching them to do the same. Learn why Bob says intelligent disobedience is the difference between good & great leaders, and how you can land on the side of the greats. Find resource links & timestamped show notes for this episode at https://www.auvik.com/franklyit/067
Today’s biggest network threats might just be coming at you from scammers using totally legal and legit data. Are you ready? Learn just how deep the threat goes and what you can do about it. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/066
Deal broker & author Linda Rose share her tips for getting more money for your MSP and what COVID has done to the M&A market for technology service providers (it might not be what you think). Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/065
We’ll be paused on new episodes for two months but we’ll be back later in the year with more great shows. For tips on getting your content fix while we’re paused, visit the show notes at https://www.auvik.com/franklymsp/update
Coronavirus may have lots of companies scrambling but at this MSP in Cleveland, Ohio, things are firmly under control. CEO Jim Millican and Operations Manager Travis Grundke share their approach to client management and communications at Ashton Technology Solutions during the COVID-19 pandemic, and how the definition of risk will look a whole lot different in the future. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/064
From developing BYOD policies to tips for helping workers secure their home networks, Webroot’s Ken Thon provides guidance on implementing a layered security approach while enabling your clients to work from home. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/063
How to initiate a security conversation with clients, making security part of your standard packages, and what to do when clients say no—Sophos account exec Matt Bernacchi shares what he sees working for MSPs today. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/062
The blue ocean of co-managed IT, seagull vendors, the infinite game of cybersecurity, and hard MSP lessons learned are all up for discussion in this straight-talking panel recorded at Frankly MSP Live 2020. Datto’s Rob Rae leads the conversation with Bob Coppedge of Simplex-IT, Vince Tinnirello of Anchor Network Solutions, and Brian Weiss from ITECH Solutions. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/061
Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be your secret to cracking the code. Mark Copeman, author of Helpdesk Habits, shares how cultivating soft skills in your team can produce hard results in multiple areas of your business. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/060
What new and evolving security threats will you be grappling with this year? We dig into Trend Micro’s cybersecurity predictions for 2020 from their latest report, The New Normal. On the agenda: The evolution of ransomware and IoT attacks, deep fakes, targeting employees through their home networks, and more. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/059
When do acquisitions make sense for your MSP? Greg Sharp, founder of a New Zealand MSP called base2, has done three acquisitions so far. In this on-stage interview recorded live at Frankly MSP Live 2020, Greg shares his insights on assessing prospective sellers, financing strategies, and best practices for integrating the new company into your own.  Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/058
All the greatest bits and bites from 2019, rounded up on one delicious episode. Start here for ideas and inspiration to make positive changes in your MSP this year. We’ve pulled together key insights from interviews on security, marketing, managing the service desk, and more. See show notes and access resource links for this episode at https://www.auvik.com/franklymsp/podcast/057  
Auvik CEO Marc Morin explores the leader’s role in holding the vision for the company and encouraging their team to stretch.
Arlin Sorensen, VP Brand and Ecosystem Evangelism at ConnectWise, tells us what MSPs think about the most, and shares his thoughts on where the managed services industry might be headed in the next few years. 
“It’s bigger than all of us.” MJ Shoer, executive director of the new TSP-ISAO, tells us what the ISAO is, who’s behind it, how it works, and why you as an MSP absolutely need to join it. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/056
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