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Frankly MSP

Author: Auvik Networks

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Roar! Frankly MSP helps managed service providers run an IT business with the ultimate in productivity, efficiency, and profitability. We go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow MSPs who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you inspired, energized, and ready to take action. Hosted by Jennifer Tribe.
67 Episodes
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We’ll be paused on new episodes for two months but we’ll be back later in the year with more great shows. For tips on getting your content fix while we’re paused, visit the show notes at https://www.auvik.com/franklymsp/update
Coronavirus may have lots of companies scrambling but at this MSP in Cleveland, Ohio, things are firmly under control. CEO Jim Millican and Operations Manager Travis Grundke share their approach to client management and communications at Ashton Technology Solutions during the COVID-19 pandemic, and how the definition of risk will look a whole lot different in the future. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/064
From developing BYOD policies to tips for helping workers secure their home networks, Webroot’s Ken Thon provides guidance on implementing a layered security approach while enabling your clients to work from home. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/063
How to initiate a security conversation with clients, making security part of your standard packages, and what to do when clients say no—Sophos account exec Matt Bernacchi shares what he sees working for MSPs today. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/062
The blue ocean of co-managed IT, seagull vendors, the infinite game of cybersecurity, and hard MSP lessons learned are all up for discussion in this straight-talking panel recorded at Frankly MSP Live 2020. Datto’s Rob Rae leads the conversation with Bob Coppedge of Simplex-IT, Vince Tinnirello of Anchor Network Solutions, and Brian Weiss from ITECH Solutions. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/061
Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be your secret to cracking the code. Mark Copeman, author of Helpdesk Habits, shares how cultivating soft skills in your team can produce hard results in multiple areas of your business. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/060
What new and evolving security threats will you be grappling with this year? We dig into Trend Micro’s cybersecurity predictions for 2020 from their latest report, The New Normal. On the agenda: The evolution of ransomware and IoT attacks, deep fakes, targeting employees through their home networks, and more. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/059
When do acquisitions make sense for your MSP? Greg Sharp, founder of a New Zealand MSP called base2, has done three acquisitions so far. In this on-stage interview recorded live at Frankly MSP Live 2020, Greg shares his insights on assessing prospective sellers, financing strategies, and best practices for integrating the new company into your own.  Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/058
All the greatest bits and bites from 2019, rounded up on one delicious episode. Start here for ideas and inspiration to make positive changes in your MSP this year. We’ve pulled together key insights from interviews on security, marketing, managing the service desk, and more. See show notes and access resource links for this episode at https://www.auvik.com/franklymsp/podcast/057  
Auvik CEO Marc Morin explores the leader’s role in holding the vision for the company and encouraging their team to stretch.
Arlin Sorensen, VP Brand and Ecosystem Evangelism at ConnectWise, tells us what MSPs think about the most, and shares his thoughts on where the managed services industry might be headed in the next few years. 
“It’s bigger than all of us.” MJ Shoer, executive director of the new TSP-ISAO, tells us what the ISAO is, who’s behind it, how it works, and why you as an MSP absolutely need to join it. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/056
Anthony English, author of How to Sell Your IT Services (Without Feeling Sales-y) shares a few simple techniques for taking the pressure and anxiety out of the MSP sales process. See timestamped show notes and access resource links for this episode at https://www.auvik.com/franklymsp/055  
Former MSP Andrew Moon shares a personal story of burnout and recovery, the norms he sees pushing MSPs into workaholic mode, and advice for bringing balance and happiness back into your business. See time-stamped show notes and links to the products and resources mentioned on this episode at https://www.auvik.com/054      
Justin Reinmuth, an insurance agent who specializes in working with technology service providers, walks us through what insurance coverage your MSP needs and why, and how to make sure you’re using cyber insurance optimally as a protection strategy. See the show notes with links and time stamped content at https://www.auvik.com/franklymsp/053
Joseph Landes of Nerdio walks us through how to take advantage of four Microsoft programs that can save MSPs up to 80% on Azure costs and lay the foundation for a profitable cloud practice. Show notes at https://www.auvik.com/franklymsp/052  
“We’re all in this together,” says Wes Spencer of Perch Security. Wes discusses the scope and nature of recent MSP-focused ransomware attacks and the practical steps you can take right now to protect yourselves, your clients, and the managed services industry.  Find show notes at https://www.auvik.com/franklymsp/051
Bestselling business author Mike Michalowicz joins us to chat about his newest book, Clockwork. We also discuss his former life as an IT service provider, what that business taught him about success, and how to stop carrying your business on your back. BONUS! A rap puppet video and a few familiar voices help us celebrate Podcast 50. Show notes (& bonus video!) at https://www.auvik.com/franklymsp/050
Scott Millar of IT Rockstars shares his proven methods for generating a steady stream of leads with video, and how to overcome common objections to getting in front of the camera.
Chris Reckord, CEO of the only pure-play MSP in Jamaica, talks about what’s happening in tech on the island, a few of the successes and challenges his MSP is experiencing, and what opportunities might exist for you in Jamaica. https://www.auvik.com/franklymsp/podcast/048/
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