FreshEd

We are starting a FreshEd community and want you to join for as little as $10/month. Thanks to our newest member, Anjuli Crocker. Your contribution will allow us to continue creating FreshEd. If you want to join our growing community, please head over to FreshEdpodcast.com/support -- As we near the end of 2024, it’s time to take stock of the year. What were the big events in 2024 and how might they impact the field of CIE? What new ideas emerged? And where is our field headed in 2025? Continuing this FreshEd tradition, Susan Robertson and Mario Novelli join me for the last episode of the year. We’ll also discuss the future of FreshEd as we near our 10th anniversary. Mario Novelli is professor in the political economy of education at the University of Sussex. Susan Robertson is a professor of education at Wolfson College at the University of Cambridge as well as at the University of Manchester. They co-edit the journal Globalisation, Societies and Education. This is our last show for the year. Happy new year and see you in 2025! https://freshedpodcast.com/2024inreview/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com

We are starting a FreshEd community and want you to join for as little as $10/month. Thanks to our newest member, Diana Corson. Your contribution will allow us to continue creating FreshEd. If you want to join our growing community, please head over to FreshEdpodcast.com/support -- Today we try to reimagine education in emergencies. With me are Ritesh Shah and Francine Menashy. They have recently co-edited a special Forum for the journal Compare which put practitioners and scholars in conversation about the “colonial imperialist, racialized, and capitalist logics” that underpin the field of education in emergencies, known as EiE. Ritesh Shah is a senior lecturer in the faculty of education and social work at the University of Auckland and Francine Menashy is an associate professor at the Ontario Institute for Studies in Education at the University of Toronto. Their new Compare Forum is entitled “Reimagining education in emergencies: a conversation between practitioners and scholars.” https://freshedpodcast.com/380-shah-menashy/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com

FreshEd started a membership community and we want you to join for as little as $10/month. https://freshedpodcast.com/support/ -- Today we explore the trend of capping international student numbers in Australian higher education. My guest is Anthony Welch. Anthony Welch is Professor of Education at the Faculty of Education and Social Work, University of Sydney. His latest piece on capping student numbers was published in the East Asia Forum. https://freshedpodcast.com/379-welch/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com

FreshEd started a membership community and we want you to join for as little as $10/month. https://freshedpodcast.com/support/ -- Today Fazal Rizvi joins me to talk about his forthcoming book entitled Globalization and Educational Futures. Fazal revisits the rise of the popular discourses of globalization, examines many its discontents, and suggests nonetheless that it is too hasty to imagine its total demise. Fazal Rizvi is Emeritus Professor in Global Studies of Education at the University of Melbourne, and Emeritus Professor at the University of Illinois at Urbana-Champaign. https://freshedpodcast.com/378-rizvi/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com

FreshEd started a membership community and we want you to join for as little as $10/month. Thanks to some of our newest members including Gretchen Tillitt and Rachael Walshe. https://freshedpodcast.com/support/ -- Today we take stock of the 2024 election in the USA and its potential impact on education. What will a second Trump presidency mean for schools and universities? With me, is the renowned curriculum scholar, Michael W. Apple. Michael W. Apple is the John Bascom Professor Emeritus of Curriculum and Instruction and Educational Policy Studies at the University of Wisconsin, Madison. I spoke with him on November 18.

In the aftermath of Trump sweeping to power, I thought it would be valuable to return to an interview I conducted with Jack Schneider and Jennifer Berkshire in the aftermath of the 2020 election. In that conversation, we looked back at education under the first Trump presidency and looked ahead to education during the Biden administration. This will be good context to remember as we prepare for Trump 2.0. Next week I’ll return with a new interview with Michael Apple about what a second Trump presidency might mean for education over the next four years. -- Today we take stock of public education in the United States after the 2020 election. With me are Jack Schneider and Jennifer Berkshire. You may know Jack and Jennifer from their education podcast called Have You Heard, which you should definitely check out. They’ve also recently co-written the book A Wolf at the schoolhouse door: The dismantling of public education and the future of school, which traces the war on public education in America. They argue that we should be watching the changes at the state level after the recent election. Jack Schneider is an assistant professor at the University of Massachusetts, Lowell and Jennifer Berkshire is a freelance journalist. They co-host the podcast Have You Heard. Citation: Schneider, Jack & Berkshire, Jennifer, interview with Will Brehm, FreshEd, 220, podcast audio, November 9, 2020. https://freshedpodcast.com/schneider-berkshire/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com

If you find FreshEd a valuable educational resource, please consider joining our community. Membership starts for as little as $10/month. Sign up at FreshEdpodcast.com -- Today we take a look behind the curtain of the FreshEd Flux episode entitled “I am Karen,” which was created by Suwandee Thatsanaprai, who is known as Beaw. If you haven’t listened to Beaw’s Flux episode yet, hit stop now and go find it in your podcast feed. Beaw is a Thai-Karen education development practitioner currently working with the Southeast Asia Spark Fund initiative at the Global Fund for Children. She recently completed her master’s at the University of Bristol. She is a Season 3 Flux Fellow. https://freshedpodcast.com/thatsanaprai/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

Today we launch the next and final episode of Flux for Season 3. In this episode, Suwandee Thatsanaprai, known as Beaw, shines a light on the Karen ethnic minority in Thailand. She shows the structural effects of colonization and the affective dimensions of racism. And she ponders the connections between language and identity. Beaw is a Thai-Karen education development practitioner currently working with the Southeast Asia Spark Fund initiative at the Global Fund for Children. She recently completed her master’s at the University of Bristol. She is a Season 3 Flux Fellow. If you’re curious about the final song, you can read an English translation on our website. https://freshedpodcast.com/flux-beaw/ -- Today’s episode was created, written, and produced by Suwandee Thatsanaprai. Johannah Fahey was the executive producer. Brett Lashua and Will Brehm were the producers. Special thanks to Beaw's mother for helping write the S’gaw Karen script; Wut for inviting Beaw to his school and for his help pushing her bike on the muddy roads; and Beaw's grandmother for sharing a different perspective that helped her learn more about her and her identity as a Karen woman. Voices: Voice of the 'expat expert': Ian Hendry Original Voices of karen students at the school: Seij hpo, Hsaj hti, La hsgij, Hpaw moj la. English Voice over for karen students at the school: Oscar- Seij hpo, Cleo - Hsaj hti, Archie - La Hsgij, and Khum Hom - Hpaw moj la Original Voices of Karen adults: Hpaj se da, Tij ywa, Toj lwij, K’ Li, Hsaj hpaw, Nauj shi. English Voice Over for Karen adults : Elliot - Hpaj se da, Jeff- Tij ywa, John - Toj lwij, Kyaw - K’ Li, Por - Hsaj hpaw, Som - Nauj shi Music: Kho Due Doe by P'Chi (used with permission) Kla Kla Chi Klu Ngu by P'Chi (used with permission) ปว่าเก่อญอก็มีหัวใจ Ver.เตหน่ากู by P'Chi (used with permission) Thai National Anthem: https://www.youtube.com/watch?v=v86OlB4f2QY High Anxiety by Phillip Mount (from Soundstripe) Grim History performed by Lost Ghosts (from Soundstripe) Celebrated Life performed by Lost Ghosts (from Soundstripe) Wise Decision performed by Lost Ghosts (from Soundstripe) Sweet Collapse by Matthew Grossman Raindrops performed by Moments Sound Effects: Forest Rain Wind Light (from Soundstripe): https://app.soundstripe.com/sound-effects/6608

If you find FresHEd a valuable educational resource, please consider joining our community. Membership starts for as little as $10/month. Sign up at FreshEdpodcast.com -- Today we look behind the curtain of Peter Browning’s FreshEd Flux episode entitled “Listening to the Soundosphere.” If you haven’t listened to his Flux episode yet, hit stop now and go find it in your podcast feed. Our conversation today will make much more sense once you listen to his Flux episode. Peter Browning is a postdoctoral fellow at the Institute of Advanced Studies at University College London. He was a Season 3 Flux Fellow. https://freshedpodcast.com/browning/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

Today we air the next episode of Flux, a FreshEd series where graduate students turn their research interests into narrative based podcasts. In this episode, Peter Browning explores the power of the Soundosphere. His meta-engagement highlights the importance of sound in creating immersive experiences, the emotional and embodied aspects of ethnographic research, and the political and social implications of podcasting. Peter Browning recently graduated with his PhD from the Institute of Education at the University College London, where he is currently a postdoctoral fellow at the Institute of Advanced Studies. https://freshedpodcast.com/flux-browning/ -- Today’s episode was created, written, and produced by Peter Browning. Johannah Fahey was the executive producer. Brett Lashua and Will Brehm were the producers. Special thanks to Complicité not only for granting permission to use their material, but also for kindling Peter's interest in sound and storytelling. Also, a big thank you to Johannah Fahey, executive producer of FreshEd Flux, for her ongoing encouragement, for helping Peter to move beyond his comfort zone, and for finding humour in the absurd. Characters Played by: Narrator - Peter Browning Will Brehm - Will Brehm Brett Lashua- Brett Lashua Johannah Fahey – Johannah Fahey Dorothy – Siobhán Maycraft Teacher - Rommy Anabalón Simon McBurney from Complicité – Simon McBurney from Complicité Jon Holmes from The Skewer – Jon Holmes from The Skewer Complicité Soundscape “Courtesy of Complicité”: Ways of Listening: https://www.youtube.com/watch?v=QAvi0oI9fiI The Encounter Simon McBurney: https://www.youtube.com/watch?v=2cxnzcsHuKM&t=153s Voices in the Guided Meditation (in order of appearance): Uta Papen Luis Enrique (Kike) Vanegas Brett Lashua Suwandee Thatsanaprai Johannah Fahey Will Brehm Ijaz Jackaria Miguel Pérez Milans Jon Holmes Simon McBurney Chundou Her Full list of sounds used can be found at https://freshedpodcast.com/flux-browning/

If you find FreshEd a valuable educational resource, please consider joining our community. Membership starts for as little as $10/month. Sign up at FreshEdpodcast.com -- Today Chundou Her joins me to talk about their FreshEd Flux episode entitled "Hmagical Girl Academy: Confronting racism through collective healing." I recommend you listen to their Flux episode before you continue with this one. You’ll find it in your podcast feed. In today’s interview, we discuss Hmong student experiences on college campuses and what it was like to put together a podcast with their cousins. Chundou Her is a PhD student at the University of Wisconsin-Madison and a Season 3 FreshEd Flux Fellow. https://freshedpodcast.com/her/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

Today we air the next episode of Flux. Chundou Her’s research is on Hmong student experiences at the University of Wisconsin–Madison. It’s significant that UW-Madison is a predominantly white institution in the Midwest of the United States because the Hmong student experiences that Chundou explores is of racism in all its forms – from stereotypical ideas about model minorities, to its links to sexism, and to the many microaggressions common on campus. In this episode, Chundou imagines multiple, parallel worlds where layers of universes simultaneously fold into each other. This may be interpreted as a form of dissociation, but it could also be understood as a space for collective healing. https://freshedpodcast.com/flux-her/ -- Today’s episode was created, written, and produced by Chundou Her. Johannah Fahey was the executive producer. Brett Lashua and Will Brehm were the producers. Special thanks to Ruth Her, Leah Her, and Isabella Her for their support in creating the magical girl world as well as lending their voices to bring the story to life. This episode is dedicated to all cousins out there, whether you are biological or found. May your imaginations be magical and may your real worlds be joyful. Voices: Main narrator, “monster” voices, Magical Girl Blue: Chundou Her Ruth, Magical Girl Minoa: Ruth Her Leah, Magical Girl Lucy: Leah Her Isabella, Magical Girl Sweet Pea: Isabella Her Music: “ADVENTURE”... An original composition by Chundou Her. Composed on the open source application, MuseScore 4. “Quirky story music”... An original composition by Chundou Her. Composed on the open source application, MuseScore 4. “Transformation Sequence”... An original composition by Chundou Her. Composed on the open source application, MuseScore 4. “Teamwork”... An original composition by Chundou Her. Composed on the open source application, MuseScore 4. “Finale”... An original composition by Chundou Her. Composed on the open source application, MuseScore 4. Happy Music (loop1) by AudioCoffee Spooky strings by Victor_Natas Corporate Business Presentation (loop ver.2) by AudioCoffee Sounds: Phone Ringing #4 by AUDACITIER Answer machine beep - generated by vestibule-door crowd in hall medium reverb by theplax Loose Classic Bike Bell, Triple Ding 1 by manofham Bamboo, Pluto and Gregorian wind chimes at Sharp Tor, Teign Gorge by Philip_Goddard Half second kitchen clock ticks by nightcustard Dialup by lintphishx Group_laugh_long_exaggerate by thanvannispen Sci-fi Laboratory Ambience by qudodup Heartbeats 61 by patobottos Off-Hook tone by NuclearTape Thailand jungle morning crickets, birds echo +water drops on plants7 woodpecker cleaned by kyles Office Ambience Mix by kwahmah_02 Ccc_applause_short by uair01 Crowd Wow Surprise People by dersuperanton Breath_group_shocked11 by thanvannispen Harp Glissando Up by Cunningar0807 Light Magic - [RPG] by colorsCrimsonTears Magic spell heal bright bell brid reverb by ryusa Thunder by AudioPapkin 23_Miss_hit by Juaner_ Horror Ghost sound by HaraldDeLuca Shattering Glass (Small) by Czarcazas FX_Footsteps_Echo01 by PeteBarry SFX Player Action: Phone Pick Up by trullilulli Spell explosion by Bertsz Sound Effect: Twinkle/Sparkle by ShidenBeatsMusic Cartoon Slide Whistle Down 1 by floraphonic Bongo Drum Roll 1 by floraphonic Crash Cymbal Hit by UNIVERSFIELD Supernatural Explosion by Pixabay Fairy_sound by Pixabay Power Charge by Pixabay

If you find FreshEd a valuable educational resource, please consider joining our community and receive exclusive benefits. Membership starts for as little as $10/month. Sign up at FreshEdpodcast.com -- Today Ijaaz Jackaria joins me to talk about his FreshEd Flux episode entitled "In the realm of the in between: An ode to ethnography in Mauritius." I recommend you listen to his Flux episode before you continue with this one. You’ll find it in your podcast feed. In today’s interview we discuss the combination of science, philosophy, and theology as well as Ijaaz’s process of putting together his Flux episode. Ijaaz Jackaria is a recent graduate of the University of Edinburgh and a Season 3 FreshEd Flux Fellow. https://freshedpodcast.com/jackaria/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

Today we start season 3 of Flux, a FreshEd series where graduate students turn their research interests into narrative based podcasts. To kick things off, Ijaaz Jackaria’s episode is an ethnography of Mauritius and its colonial past, where he creates his own Southern epistemology by bringing together cosmology, philosophy, and Islamic theology. Let Season 3 of FreshEd Flux begin. https://freshedpodcast.com/flux-jackaria/ -- Full Credits Voices: Narrator, Monologue in field recordings, Translator of Quranic verse: Ijaaz Jackaria Dad: Mohammad Yousouf Jackaria Reader of Ibn Arabi’s texts: Parween Taleb-Jackaria (mom) The voice of Carl Sagan is “a gift to this site by Cosmos Studios. Carl Sagan’s audio from Pale Blue Dot, originally by Brilliance 2017. Copyright © 1994 by Carl Sagan. Copyright © 2006 Democritus Properties, LLC. All rights reserved.” Boaventura De Sousa Santos Link: https://youtu.be/UzecpSzXZOY University of Chicago Professor Yousef Casewit with permission from University of Chicago Divinity School. Link: https://youtu.be/q0Kcb8A1fd0 Muslim Preacher 1: Shaykh Dr. Haitham al Haddad. Link: https://youtu.be/3Pb52xeVnpE?feature=shared Muslim Preacher 2: Nouman Ali Khan Link: https://youtu.be/aEfOqSC7WB8?feature=shared Haram Beats Composers: Brett Lashua & Ijaaz Jackaria Original Voice in Haram Beats: Shaykh Dr. Haitham al Haddad. Link: https://youtu.be/3Pb52xeVnpE?feature=shared Quran Reciter 1: Shaykh Sudais Link: https://archive.org/details/SurahAlImranLast10Verses Quran Reciter 2: Salim Bahanan Link: https://youtu.be/uD7tnXhFpss?feature=shared Poem Reciter: Tina Rahimi Link: https://youtu.be/ob-lGpx45V0?feature=shared Tajweed instructor Link: https://youtu.be/teuC1DUrFAE?feature=shared Hifz instructor and student Link: https://youtu.be/fsb-CY1IrXs?feature=shared Sufi Chants Link: https://youtu.be/xsTDHk2B8Bg?feature=shared Music and Sounds from YouTube Creative Commons: Sounds from Interstellar Space Link: https://youtu.be/RgAC0cs0oNg?feature=shared Waves Link: https://youtu.be/xyVm9XW8VoY?feature=shared Shrinking SFX Link: https://www.youtube.com/watch?v=f7Av0LSyv-U Growing SFX Link: https://www.youtube.com/watch?v=6v2hbx00p70 French Baroque Music Link: https://www.youtube.com/watch?v=7hxYlGrJt3k British Grenadiers Link: https://youtu.be/Kh1xPhisJb4?feature=shared Sufi Flute 1 Link: https://youtu.be/xEuZhvm9YVo?feature=shared Sufi Flute 2 Link: https://youtu.be/_O3RXAGB-7k?feature=shared DJ Scratch Link: https://youtu.be/DoQKO2zaaNc?feature=shared Rewind Link: https://youtu.be/Q84kTMsfo68?feature=shared Whispering Sound Link: https://youtu.be/s5M9Zhwa0_k?feature=shared Music and Sounds from Soundstripe: Catacombs Link: https://app.soundstripe.com/sfx/6310 Sci Fi Cosmos Sequence Link: https://app.soundstripe.com/sfx/72694 Hypnotic Pad Tone Link: https://app.soundstripe.com/sfx/70417 Sundaze Link: https://app.soundstripe.com/songs/16702 Choir Male Descending Link: https://app.soundstripe.com/sfx/40584 Tibetan Synth Link: https://app.soundstripe.com/sfx/68198 Gravel Walk: Link: https://app.soundstripe.com/sfx/7408 Shrub Tiny Leaves Link: https://app.soundstripe.com/sfx/14411 Music and Sounds from Bandlab: Anger Rhodes Link: https://www.bandlab.com/sounds/search?query=Anger_Rhodes_160_F#m Oriental Accent Link: https://www.bandlab.com/sounds/search?query=oriental Special Thanks: Special thanks to Dr. Lindsey Horner and Dr. Fatih Aktas from the University of Edinburgh for their academic guidance. A big thank you also to Johannah Fahey, executive producer of FreshEd Flux, for her unrelenting support and supervision throughout the production of my episode. -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

We are starting a FreshEd community and want you to join for as little as $10/month. If you want to join our growing community, please head over to FreshEdpodcast.com/support -- Today we explore how univeristies are turning into data-driven institutions. My guest is Janja Komljenovic. Janja Komljenovic is a senior lecturer at the University of Edinburgh. Her new co-written article with Sam Sellar and Kean Birch is “Turning universities into data-driven organizations: seven dimensions of change”, which was published in Higher Education. freshedpodcast.com/368-komljenovic/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

We are starting a FreshEd community and want you to join for as little as $10/month. If you want to join our growing community, please head over to FreshEdpodcast.com/support -- Today we explore the digital transformation of and in education. My guest is Ben Williamson who argues that we are witnessing a new digital infrastructure being built beneath our feet. The last time Ben joined FreshEd was in February 2020, just one month before the UK went into its first Covid-19 lockdown. When it comes to education and technology, a lot has changed in the past 4.5 years. Ben talks through some of those changes. Ben Williamson is a Senior Lecturer at the Centre for Research in Digital Education at the University of Edinburgh. freshedpodcast.com/367-williamson/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

Today we launch a new project at FreshEd called The Thinking Ear. The Thinking Ear is a collection of episodes produced by you, offering a sonic space to share ideas on education worldwide. Think of it as an audio journal. If you’re interested in developing your own podcast episode about your research, please get in touch. The Thinking Ear is open for submissions. We will offer support to develop your idea into a podcast before airing it on the FreshEd platform. We think a space for anyone to contribute a podcast episode is important because sonic productions expand our understanding. Research is no longer confined to niche journal articles or shared in half-empty conference rooms. Podcasts encourage us to think both analytically and creatively about research and increase our public impact. We want to democratize podcast creation by offering our listeners opportunities to make their voices heard. So welcome to The Thinking Ear and I hope many of you will consider making your own episodes in the future. To kick things off Jordan Corson tells a short story about a particular understanding of the idea of universal education, composed in the style of writer Jorge Luis Borges. Jordan Corson is an Assistant Professor of education at Stockton University. freshedpodcast.com/TTE-corson/ -- Get in touch! Twitter: @FreshEdpodcast Twitter: @TheThinkingEar Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/ --

We are starting a FreshEd community and want you to join for as little as $10/month. If you want to join our growing community, please head over to FreshEdpodcast.com/support -- Today we explore the rise of neuroscience in initial teacher education in Australia. My guests are Andrew Skourdoumbis and Emma Rowe. Andrew Skourdoumbis is an associate professor in education at Deakin University where Emma Rowe is a Senior Lecturer. Their new co-written article is “A critique of ‘Strong Beginnings’ initial teacher education reforms: mandating neuroscience as core curriculum within the ‘what works’ movement”, which was published in the Australian Educational Researcher. freshedpodcast.com/skourdoumbis-rowe/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

A quick reminder before today’s episode: FreshEd is in the middle of its membership drive. Please sign up to become a member of FreshEd. We need your support. Join us today at freshedpodcast.com/support -- Today we remember Debbie Epstein, who recently passed away. Debbie was a major figure in the field of education whose work brought together cultural studies and sociology. Ever an activist, Debbie made important and lasting contributions to how we think about anti-racism and sexuality and education. I’ve asked Debbie’s long-time friend and collaborator, Jane Kenway, to join me to talk Debbie. After Jane’s introduction, I’m going to replay my interview with Debbie from 2017. Please forgive the sound quality. FreshEd was less than two years old at the time and I was clearly still learning the technical ropes. freshedpodcast.com/remembering-epstein/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/

Become a FreshEd Member today! https://freshedpodcast.com/support/ -- This week we look at elite private schools and how they are the engine of privilege. With me are Clive and Myra Hamilton. Clive Hamilton is a professor of public ethics at Charles Sturt University and Myra Hamilton is Associate Professor in Work and Organisational Studies at the University of Sydney Business School. Their new book is The Privileged Few. freshedpodcast.com/hamilton/ -- Get in touch! Twitter: @FreshEdpodcast Facebook: FreshEd Email: info@freshedpodcast.com Support FreshEd: www.freshedpodcast.com/support/