From A Distance - A Podcast About Remote Leadership

An experimental podcast, reading my book From A Distance, and commenting on its content.  This is the introduction/foreword. To get the free book and show notes, visit https://valentinathoerner.com/podcast-from-a-distance. 

This chapter is divided into four parts, each with comments and some exercises for you:  The nature of customer support What is remote work?  The reason remote work won't work for your company The future is remote For more information, visit valentinathoerner.com.

This chapter covers the following topics: Plan your remote team as a feature, not a bug The blueprint: planning a team in advance Team size Time zones Work hours and schedule Work days and holiday Benefits Immediate and future requirements What to look for when hiring for a remote position For more information, visit valentinathoerner.com.  

Onboarding is hopefully only the first training your support agents will receive in your company. Ongoing development of your offering and of technology will require ongoing training, either self-directed or sponsored/provided by the company. This episodes helps to structure your onboarding.  Resources mentioned:  walk.me process.st Onboarding process for Customer Support by Pixelgrade Employee onboarding checklist For more information, visit valentinathoerner.com

This section discusses the process of building and creating a team. We'll cover  Team building The role of team meetings Team maintenance Change management Resources mentioned:  Information on Team Charters Ice breaker questions Thoughts on change management For more information, visit valentinathoerner.com