Claim OwnershipFuneral Service Insider: The Podcast
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Description
Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.
172 Episodes
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A look at key funeral industry updates including lawsuits, earnings, cremation debates, and consolidation trends shaping the profession's future. Click here for complete show notes.
Expert Tim Cermak explains the vital role of refractory materials in cremation. Learn how thermal shock, throughput, and maintenance impact equipment life and safety. Click here for complete shownotes.
For over a decade, Army veteran Desarey Wilson has fought the Texas Funeral Service Commission to get his professional license, arguing his extensive military experience is "substantially equivalent" to formal schooling. After a brief approval and subsequent revocation, his license was designated "null and void," forcing him into a costly, ongoing legal and bureaucratic battle against the very laws designed to help veterans.
This week's show covers Batesville selling its MIS software business to Plotbox and a preview of upcoming Q3 earnings coverage of Carriage, SCI, and Matthews. We discuss a lawsuit against Forest Lawn over a $20,000 funeral and debate proper compensation for mistakes. Also: a story on a Texas funeral director's dispute, a mention of Jon Lafrandt's new newsletter, and a look at Colorado's regulatory team.
Funeral Service Insider highlights outreach, recycling for good, and inclusive care—showing how funeral professionals are redefining their role in a changing industry. Click here for complete show notes.
Discover how Garfield is helping crematories adopt eco-friendly recycling practices that protect the planet and fund community giving programs. Click here for complete show notes.
American Cemetery & Cremation editor, Tom Nondorf, brings us up to date on cemetery news and trends. Click here for complete show notes.
Funeral industry updates include Texas legal rulings, a new Before I Die Festival, and growing collaboration in end-of-life care. Click here for complete show notes.
From Tesla lawsuits to alkaline hydrolysis, this week's episode explores legal, financial, and educational shifts in the funeral service industry. Click here for complete show notes.
Jess Wakefield shares her journey from working night shifts in a nursing home to becoming a funeral director, corporate leader, and innovator at Better Place Forests and EverIs. In this candid conversation, she reflects on the pros and cons of corporate vs. family-owned funeral homes, the shift toward digital cremation planning, and her vision for a more seamless end-of-life experience that bridges hospice, doulas, funeral care, and grief support. With insights from her manifesto on reimagining funeral service, Wakefield brings fresh perspective to an industry facing profound cultural and technological change. Click here for complete show notes.
South Carolina blocks a fraudster's funeral home sale. Industry debates: community cemeteries, service fees, and Amarillo's transport contract. Click here for complete show notes.
Green burials blocked, Texas scandal deepens, Carriage expands, NJ legalizes terramation, Vegas mishandling case, and social media tips for funeral pros. Click here for complete show notes.
A new innovation from Federal Eagle aims to help funeral homes grow revenue and better serve grieving families in the evolving cremation market. Click here for complete show notes.
Starmark plans a major national expansion under new CCO Michael Jewart, boosting service centers and hands-on support to transform funeral industry operations. Click here for complete show notes.
A week of shake-ups: canceled deals, new programs, shuttered services, legal battles, and scandal shaking the funeral service world. Click here for show notes.
Matt Van Drimmelen will present "Getting ROI Out of Aftercare at Your Funeral Home: Turning Compassion into Long-Term Value" at the Kates-Boylston Advances in Funeral Innovations Conference Nov. 12 in Detroit. Visit www.events.kates-boylston.com for more details. Click here for complete show notes.
Click here for complete show notes.
Scott Jensen breaks down how funeral homes can harness AI and SEO shifts to boost visibility, streamline marketing, and better serve families. Click here for complete show notes.
Alanna Navin details her experience at ICCFA University, from cemetery management courses to lessons she applies in her role at Restland Funeral Home. Click here for complete show notes.
Click here for complete show notes.
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