Claim OwnershipGetting to Aha! with Darshan Mehta
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Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
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In this episode of Getting to Aha!, host Darshan Mehta welcomes Arielle Lechner, Executive Coach and founder of NewPO, to explore the deep personal transformations that define great leadership. Arielle shares how leaders can evolve from hands-on founders to strategic visionaries, why embracing discomfort drives growth, and how reframing failure accelerates learning. She also explains the power of intuition in decision-making and the importance of confronting imposter syndrome. This conversation offers practical wisdom for anyone seeking to unlock authentic, resilient, and purpose-driven leadership.
![[Greatest Hits] Unlock the Secret to Unleashing Team Creativity with This Simple Storytelling Hack! Insights from Marc Kerachsky of AMC Health](https://s3.castbox.fm/c9/2f/7e/5cb1edcf0fa8c5a370d8b19f2916549b6d_scaled_v1_400.jpg "[Greatest Hits] Unlock the Secret to Unleashing Team Creativity with This Simple Storytelling Hack! Insights from Marc Kerachsky of AMC Health")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Marc Kerachsky, CMO of AMC Health. Marc has over 32 years of experience in healthcare. Join them as they discuss the power of storytelling in organizations and how it can build trust, improve communication, and foster empathy within teams. Marc shares his journey and aha moments, emphasizing the importance of including people in stories. They also explore the role of humor and culture in organizations and discuss the future of human connections. This insightful conversation provides valuable insights for anyone interested in enhancing teamwork and finding meaning in the workplace.
In this episode of Getting to Aha!, host Darshan Mehta speaks with Fabiana Lacerca-Allen, a veteran corporate compliance expert with over 30 years of experience advising Fortune 100 companies. Drawing from her extraordinary personal journey, including surviving kidnapping attempts in Argentina, Fabiana shares powerful lessons on crisis management, situational awareness, and intuitive leadership. She reveals how to train your sixth sense, remain calm under pressure, and turn uncertainty into opportunity. The conversation offers practical strategies for building resilience and leading authentically in challenging times.
![[Greatest Hits] Combining Process Improvement and Customer Experience: A Conversation with Rick Denton of EX4CX](https://s3.castbox.fm/80/9b/bb/da8323f6af78a2101c1cb6517d00f7d5bd_scaled_v1_400.jpg "[Greatest Hits] Combining Process Improvement and Customer Experience: A Conversation with Rick Denton of EX4CX")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Rick Denton, Managing Principal at EX4CX. Join them as they discuss how businesses can improve customer experience by leveraging feedback and data, the importance of combining process improvement with a customer-centric approach, and the alignment of customer experience (CX) efforts with business objectives.
In this episode of Getting to Aha!, host Darshan Mehta welcomes Michael Price, VP of Business Development at Orion Groups, to share his powerful story of resilience and leadership. From overcoming depression and health struggles to building a thriving career in healthcare, Michael discusses the importance of self-care, vulnerability, and intentional living. He reveals how prioritising well-being allows leaders to serve others more effectively and why accountability, discomfort, and resilience are essential for sustainable success.
![[Greatest Hits] The Power of Personalized Corporate Gifting: A Conversation with Millie Tadewaldt of Brilliant](https://s3.castbox.fm/c1/75/a0/602ba5ca8f4fe9802ef0d3f92c13446bf0_scaled_v1_400.jpg "[Greatest Hits] The Power of Personalized Corporate Gifting: A Conversation with Millie Tadewaldt of Brilliant")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Millie Tadewaldt, the founder and CEO of Brilliant. Join them as they discuss personalized corporate gifting, the need for technology in the gifting process, and the measurement of ROI.
In this episode of Getting to Aha!, host Darshan Mehta speaks with Teresa Low, a seasoned CMO with over two decades of experience at Hershey and Beam Suntory. Teresa reveals her “Three C’s Framework” for marketing success: Curiosity, Courage, and Conviction, while sharing practical strategies for revitalizing tired brands into market leaders. She discusses the importance of consumer insights, the role of empathy in brand relationships, and how to balance AI tools with human creativity to drive breakthrough marketing growth.
![[Greatest Hits] The Power of Moringa: A Conversation with Lisa Curtis of Kuli Kuli Foods](https://s3.castbox.fm/bb/5f/67/f97d37d1d1640d0e019d7a65842f7fb449_scaled_v1_400.jpg "[Greatest Hits] The Power of Moringa: A Conversation with Lisa Curtis of Kuli Kuli Foods")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Lisa Curtis, founder and CEO of Kuli Kuli Foods. Join them as they discuss Lisa's journey in promoting nutritious and sustainable food products, the challenges of sourcing high-quality ingredients, and her commitment to paying it forward.
In this episode of Getting to Aha!, host Darshan Mehta talks again with bestselling author and customer experience expert Joseph Michelli, this time about blending technology with genuine human connection. Drawing from his latest book All Business is Personal, Michelli shares strategies for balancing digital convenience with emotional intelligence, avoiding common mistakes in customer engagement, and creating cultures that prioritise authentic relationships. From Mercedes-Benz to One Medical, learn how leading brands enhance loyalty, boost lifetime value, and humanise business in an AI-driven world.
Darshan Mehta celebrates the 100th episode of Getting to Aha! Be welcoming Anne-Sophie Baret, Head of Product and Trade Marketing at Club Med. Together, they explore how the iconic brand has thrived for 75 years by prioritising meaningful travel experiences and human connection. From the rise of wellness and solo social travel to trends like astrotourism, Anne-Sophie shares powerful insights for marketers and hospitality leaders looking to innovate while staying true to timeless values.
![[Greatest Hits] Following Your Passion: Greg Segal's Journey from Lawyer to Filmmaker](https://s3.castbox.fm/03/2d/d4/c7c0114f4d94650f7403d1523030208f4c_scaled_v1_400.jpg "[Greatest Hits] Following Your Passion: Greg Segal's Journey from Lawyer to Filmmaker")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Greg Segal, a writer/director, and producer. Join them as they discuss Greg's journey from lawyer to filmmaker, the value of contemplating life choices, and his involvement in producing vertical movies for platforms like TikTok.
![[Greatest Hits] The Importance of Empathy in Sales Management: Insights from Alan Versteeg, Global Chief Revenue Officer at Growth Matters](https://s3.castbox.fm/98/1c/a2/5b4c5e45f4ae7bd007a420c32c0fc43417_scaled_v1_400.jpg "[Greatest Hits] The Importance of Empathy in Sales Management: Insights from Alan Versteeg, Global Chief Revenue Officer at Growth Matters")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Alan Versteeg, Global Chief Revenue Officer at Growth Matters. Join them as they discuss conveying customer value, the use of generative AI, and the role of empathy in sales. Alan also touches on the future of sales and the role of sales managers.
In this episode of Getting to Aha!, host Darshan Mehta sits down with Mohan Sivaloganathan, founder of Harmonious Leadership, to discuss a revolutionary approach to leadership that unites well-being with performance. Together, they explore why outdated leadership models fall short and how joy-centered, sustainable practices can boost engagement, collaboration, and innovation. With frameworks like “Unity of Purpose” and strategies to build lasting culture change, Mohan shares powerful insights to help leaders drive meaningful transformation in uncertain times.
![[Greatest Hits] Disruptive Innovation in the Restaurant Industry: Insights from Steve Bigari, EVP, AI for Restaurants at Soundhound](https://s3.castbox.fm/49/1c/87/871d6947560177e7b278c0d5fd8b2e1926_scaled_v1_400.jpg "[Greatest Hits] Disruptive Innovation in the Restaurant Industry: Insights from Steve Bigari, EVP, AI for Restaurants at Soundhound")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Steve Bigari, the EVP, AI for Restaurants at Soundhound. Join them as they discuss how technology, particularly AI, can enhance the restaurant experience, the mindset needed to be a disruptor in the industry, and the importance of removing friction from the customer's life. Steve also shares insight and experience from his forty years in the restaurant industry.
In this episode of Getting to Aha!, host Darshan Mehta sits down with Joseph Lapin, founder of Campbell Learn, to explore how storytelling, especially the hero’s journey, can transform higher education marketing. Lapin reveals why 95% of decisions are made subconsciously and how tapping into emotional narratives can boost enrollment, engagement, and brand recall. From avoiding common storytelling mistakes to blending performance marketing with immersive tech like VR/AR, Lapin shares practical strategies for connecting with prospective students. Whether you’re in education or another sector, this episode will show you how to create narratives that sell not just products, but transformation.
On this episode of Getting to Aha!, host Darshan Mehta talks with Jeff Harmon, Chief Marketing and Communications Officer at Southern Illinois University Carbondale, about the transformation of higher education marketing. Jeff unpacks how universities can effectively use platforms like TikTok, apply data-driven messaging, and integrate both traditional and digital strategies to reach Gen Z. He shares frameworks for authentic storytelling, building enrollment pipelines, and engaging local communities. Listeners will gain actionable insights into balancing innovation with institutional integrity, crafting relatable narratives, and staying competitive in a rapidly evolving academic landscape. A must-listen for anyone in education marketing today.
![[Greatest Hits] Exploring the World: A Journey of Aha! Moments with Heath Tredell of Bablake House Limited](https://s3.castbox.fm/ab/57/ef/a1e12c585fcd21ff4724a72d8bd328247e_scaled_v1_400.jpg "[Greatest Hits] Exploring the World: A Journey of Aha! Moments with Heath Tredell of Bablake House Limited")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Heath Tredell, the Managing Director of Bablake House Limited. Join them as they discuss formative Aha! Moments, retiring early, and prioritizing experiences over possessions.
On this episode of Getting to Aha!, host Darshan Mehta speaks with Don Polite, Chief Marketing Officer at SKYGEN USA, about the power of customer insights, data, and collaboration in shaping successful marketing strategies. With over 20 years of experience across healthcare, entertainment, and corporate sectors, Don shares how to build effective voice-of-customer programs, drive cross-functional alignment, and turn marketing into a profit center. He introduces his “60-40 Framework” for balancing data with human insight and discusses how to combat survey fatigue, leverage AI responsibly, and secure buy-in from finance and leadership.
![[Greatest Hits] Misconceptions and Realities: Exploring Performance Enhancement with Dustin Elliott of the Vitamin Shoppe](https://s3.castbox.fm/73/1e/72/9fc3a5dcb8bb50d4387032b1ba165a8d54_scaled_v1_400.jpg "[Greatest Hits] Misconceptions and Realities: Exploring Performance Enhancement with Dustin Elliott of the Vitamin Shoppe")
In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Dustin Elliott, the Senior Brand Manager at The Vitamin Shoppe. Join them as they explore misconceptions about performance enhancement, the impact of gut health on overall wellbeing, emerging trends in the supplements industry, and the future of nutrition and healthcare.
On this episode of Getting to Aha!, host Darshan Mehta sits down with Ken Kring, a seasoned business leader with rich experience at Walmart, Walgreens, and Sears, to explore the transformative power of integrated thinking. Ken reveals how businesses can break down silos, align around a shared vision, and drive success through cohesive strategies. From customer experience flows to decision-making frameworks, this conversation offers practical insights for leaders eager to create nimble, connected organizations that thrive in today’s complex business landscape.
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