GlideChat

In this episode of GlideChat, Brett Karl, VP of Solution and Alliances at GlideFast, sits down with Guillaume Seynhaeve, VP of Alliance and Marketing at 3CLogic, to dive deep into the transformative world of AI-powered contact center solutions integrated with ServiceNow. Discover how 3CLogic's innovative approach not only enhances customer and employee experiences but also seamlessly integrates with ServiceNow to optimize operational efficiencies and drive significant ROI. From the fascinating origins of 3CLogic to its role as a trendsetter in cloud-hosted services, this conversation sheds light on leveraging AI to revolutionize contact centers and adapt to industry-specific needs.

Join hosts Joshua Young, SVP of Solutions Consulting and Innovation at GlideFast, and Paul Grupe, VP of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat, where they delve into the latest innovations and trends in the ServiceNow ecosystem. From AI-driven support solutions to procurement streamlining, discover valuable insights and firsthand experiences shared by seasoned experts. Plus, discover the secrets behind GlideFast's renowned culture and customer success stories firsthand.

Join Jacob Benker, Vice President of Professional Services at GlideFast, and Chris Tessier, Director of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat and discuss the latest developments in the ServiceNow ecosystem. The discussion highlights advancements in core platform areas like service mapping and event management, and anticipates upcoming features in the Washington release. Discover how ServiceNow's GenAI is set to revolutionize predictive analytics, enhancing incident management and event correlation for proactive problem-solving. Looking ahead to the Knowledge conference, Benker and Tessier share their excitement for engaging discussions and driving value for customers.

GlideFast CEO Mike Lombardo joins Pitchfire CEO Ryan as they delve into the world of high agency in sales and prospecting. From creative outreach tactics to crafting unique pitches, discover how embracing high agency can revolutionize your approach to business development. Whether you're navigating the ServiceNow ecosystem or venturing into new territories, learn how to infuse your brand with a distinct flavor that resonates with your audience and sets you apart in the competitive landscape of modern business.

In this episode of GlideChat, Mike Lombardo, CEO of GlideFast, and Beau Bramlet, Sr. Director / Principal Architect ServiceNow at Northwestern Mutual, delve into the intricacies of navigating digital transformation with ServiceNow. From leveraging the power of AI to ensuring data quality, they explore the essential steps for organizations to prepare for the future. They also discuss the unique hybrid model for service delivery, blending in-house expertise with strategic partnerships to drive innovation and efficiency. Tune in to discover how ServiceNow is revolutionizing workflows and empowering businesses to achieve their objectives seamlessly.

Join Mike Lombardo, CEO and founder of GlideFast, as he welcomes Jonathan Else, Director of Solution Consulting for EMEA, in this episode of GlideChat. Together, they explore the dynamic world of ServiceNow, discussing its expansive capabilities and the endless opportunities it presents. From the latest developments to future prospects, they share insights and experiences, reflecting on their own journey within the industry. Discover how Glide Fast continues to set the standard, driven by passion, expertise, and a relentless commitment to excellence in the ever-evolving realm of ServiceNow.

In this episode of GlideChat, Michael Lombardo, CEO of GlideFast Consulting, and Chuck Tomasi, Senior Developer Advocate at ServiceNow, dive into the evolution of ServiceNow from its early days to its future trajectory. They discuss the drive towards enhancing efficiency through low-code technologies, the potential of generative AI, and the importance of community engagement. Chuck shares insights on the need for a developer sub-brand within ServiceNow and reflects on the platform's potential to revolutionize event coordination. They explore the profound impact ServiceNow has had on various sectors, including emergency response, and speculate on the platform's future in addressing societal challenges. Join them as they envision the possibilities for ServiceNow in the years to come.

In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes Adam Godfrey, Managing Director at GlideFast (EMEA), who stands as a key figure in spearheading GlideFast's presence in Europe. In this engaging conversation, they explore Adam's journey from Boston to London. The discussion delves into leadership philosophies, with Adam sharing his views on what makes a great leader. Learn about Adam's commitment to personal and professional development, the importance of being coachable, and the value of providing constructive feedback. Gain valuable insights into the world of ServiceNow, technology trends, and the exciting possibilities in the evolving landscape.

In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes David Caldwell, ServiceNow Area Vice President of Solution Consulting, as they dive into a conversation filled with insights, experiences, and the latest trends in the world of ServiceNow. The conversation delves into the transformative power of ServiceNow's AI solutions, particularly in enhancing workforce productivity. As the conversation unfolds, Michael and David express their excitement about the future of ServiceNow, anticipating industry-specific solutions like GenAI and the positive impact it will have on businesses.

In this episode of GlideChat, CEO Michael Lombardo welcomes a distinguished guest, Mike McShane, Director of Alliances for US Commercial and Enterprise Markets at ServiceNow. Join the conversation as they delve into Mike's role, strategies for strengthening partnerships, and the dynamic landscape of the tech industry. Gain valuable insights into alliance management, career growth, and the collaborative efforts that drive success. If you're interested in the world of alliances and enterprise markets, this episode offers a unique perspective from a seasoned professional in the field.

Join Mike Lombardo and John Griffin, aka Griff, in this engaging episode of GlideChat. Griff, the Director of New England Commercial at ServiceNow, shares insights into his three-year journey with the company and the importance of putting customers first. Discover the rich history of ServiceNow in Boston and its transformative impact on key customers. Mike and Griff delve into topics like the power of ServiceNow's platform, its impact on onboarding experiences, and the exciting future of AI solutions. Gain valuable leadership insights, learn the six characteristics of a successful team, and explore the perspectives of positivity and grit in both work and life. Don't miss this deep dive into the world of ServiceNow and the incredible opportunities that lie ahead.

In this episode of GlideChat, CEO Michael Lombardo and Josh Brostoff, AVP of Professional Services at GlideFast Consulting, discuss the remarkable journey and potential future of ServiceNow. They share insights on emerging opportunities in e-commerce, CRM, billing, and expanding into the SMB market. Discover how a passion for helping others and fostering innovation has driven their leadership in the ServiceNow community.

In this episode of GlideChat, CEO Michael Lombardo welcomes Tyler Hoge, Senior Director of Development (SDD) at GlideFast, for an insightful conversation. They discuss Integration Hub, the evolution of ServiceNow, and their experiences in the IT world. Tyler also shares his journey into creating AgileGenius, an innovative tool that leverages AI to generate agile stories, simplifying the process for professionals. Join Mike and Tyler as they delve into the world of service management and agile development.

Join us for an insightful episode of GlideChat as we sit down with Jack Caragol, Vice President of Sales for Americas Customer, Industry, and Supply Chain Workflows at ServiceNow. Jack shares his expertise on navigating the evolving landscape of industry-focused solutions and the importance of trust and authenticity in leadership. Discover how he inspires and leads his team to achieve long-term success in this engaging conversation.

Welcome to another episode of Glide Chat! In this episode, your host, CEO of GlideFast Consulting Michael Lombardo, sits down with the Associate Director of Service Delivery at Horizon Therapeutics Paul Kieca for an insightful conversation about their journey with ServiceNow implementation. Paul shares valuable insights and experiences, shedding light on the importance of processes in making the most of powerful platforms like ServiceNow.

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Service Delivery Director/Senior ServiceNow Developer Vinny Taggio as they reflect on their experiences and insights gained from working in the dynamic world of ServiceNow for over two decades. From sharing stories about their initial interactions to discussing the evolution of integrations, platforms, and the significance of caring for team members, Mike and Vinny provide valuable perspectives on the ever-changing landscape of digital transformation. Tune in for a lively conversation that combines technical expertise with a passion for growth and innovation.

In this episode of GlideChat, GlideFast CEO Mike Lombardo is joined by Kevin O'Hara, Manager of Technology Workflows at ServiceNow, as they explore his remarkable 10-year journey within the company. Kevin shares insights from his transition into technology from his sports broadcasting dreams, and how he's risen through the ranks since then. We delve into the evolution of ServiceNow's technology workflows (TX), their foundational importance, and how the company's commitment to organic innovation has driven growth.Kevin's advice to early-career professionals emphasizes consistency, hard work, and proactive communication to achieve career aspirations. He also underlines the pivotal role of mentors and community in this journey. Tune in for a candid discussion about ServiceNow's growth, Kevin's experiences, and the power of perseverance in the world of technology and innovation.

In this engaging episode of GlideChat, join host Michael Lombardo, CEO of GlideFast Consulting, as he welcomes Bob Lynch, the visionary CEO of SponsorUnited. Bob shares his journey from athlete to entrepreneur, shedding light on his commitment to learning and curiosity. Bob, who spearheads SponsorUnited, a revolutionary data platform for tracking and mapping sponsorship deals in sports and entertainment, discusses the founding principles and purpose behind his innovative venture. Discover how SponsorUnited is reshaping the landscape by democratizing access to sponsorship deal information, leading to smarter business decisions and creative collaborations.

In this episode of GlideChat, Mike Lombardo sits down with Charlie Sullivan, an accomplished commercial Account Executive at ServiceNow for Boston Metro. They discuss Charlie's journey from an inside sales rep to his current role, the challenges and joys of working in the fast-paced world of sales, and the key elements that contribute to being a successful salesperson. They delve into the importance of building trust and fostering genuine relationships with customers, as well as the significance of effective communication in driving positive outcomes. Join Mike and Charlie for an insightful conversation packed with valuable advice for anyone looking to excel in the world of sales and service management.

In this episode of GlideChat, join host Mike Lombardo, CEO and Founder of GlideFast Consulting, as he engages in a captivating conversation with Bob Colson, Senior Manager of Application Development and ServiceNow Platform Owner at Gainwell Technologies. Bob shares his extensive career journey in the IT industry, spanning over 30 years, from his early days during the emergence of computers and networking to his deep involvement with ServiceNow.Bob delves into his experience with ServiceNow, highlighting his role as an app owner and the challenges he faced along the way. He emphasizes the importance of reinventing oneself and not shying away from change, sharing valuable insights on learning from mistakes and following best practices. The discussion also explores the power of ServiceNow as a versatile platform and the significance of striking a balance between customization and staying true to its core capabilities.Moreover, Mike expresses his gratitude for the partnership with Gainwell Technologies and praises Bob's contribution as an exceptional partner. The conversation showcases the strong collaboration between GlideFast and Gainwell Technologies, demonstrating how GlideFast's expertise has provided the necessary support and expertise to tackle complex challenges and achieve remarkable progress.