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Ground Transportation Podcast

Ground Transportation Podcast
Author: Ken Lucci & James Blain
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© 2025 Ground Transportation Podcast
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Take your transportation business to the next level. Kenneth Lucci of Driving Transactions and James Blain of PAX Training share stories and experiences on how to operate a successful and profitable transportation business. Learn how you can grow revenue, train your team, drive higher profits, and boost owner income.
21 Episodes
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Send us a text Can transportation companies become leaders in environmental sustainability? Motev is a prime example. In this episode, Ken and James sit down with Tiffany Hinton, Chief Operating Officer at Motev, to explore her transformative impact on the ground transportation industry and how she leveraged sustainability as a key differentiator. Dive deep into conversations about brand development, the transition to electric vehicles, and the future of autonomous driving in this enlighteni...
Send us a text How can your transportation business raise up your community, your team, or even yourself? Hear the fascinating journey of Athena Grimm, who masterfully blends business acumen with personal growth. In this episode, James and Athena sit down for a one-on-one discussion of Athena’s journey growing BAC Transportation in Alaska, her unique partnership with her husband, Charlie, and how her ‘Raise Up’ core values shape their thriving businesses. In this episode, you’ll hear: ...
Send us a text Ever wondered what it takes to transform a single vehicle business into a multimillion-dollar transportation empire? In this episode, Ken, James, and special guest Maurice Brewster recount the fascinating journey of Mosaic Global Transportation. Maurice, the Founder and CEO, shares his incredible story of growth, transformation, and resilience, offering invaluable lessons for both budding entrepreneurs and established owners and operators. In this episode, you'll hear: Maurice...
Send us a text In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom: Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIsInitially operated without a formal company, handling overflow wor...
Send us a text Hear the story behind the industry-leading publication, Chauffeur Driven and preview the upcoming CD/NLA show in Vegas between 2/23 and 2/26. In this episode, Ken and James sit down with Chris Weiss, President and Publisher of Chauffeur Driven. In this episode, you’ll hear: Hear the fascinating story of 'Chauffeur Driven,' from its origins to its imminent transformation.Learn how consolidating efforts with the NLA has streamlined industry events and unified operatorsLearn how t...
Send us a text Discover how a family transportation business transformed its fleet for profitability and sustainability. In this episode, Ken and James explore how Jess Sandhu and his family strategically shifted their business from limousines to school and mini buses, navigating economic changes and market demands. Jess also shares his insights on leveraging technology and maintaining strong business relationships. The Sandhu family made a strategic pivot from limousines to 24 and 32-pass...
Send us a text In this episode, Kenneth Lucci dives deep into the evolving landscape of transportation with the esteemed Matthew W. Daus, who brings a wealth of experience in transportation regulation, law, and autonomous vehicle technology. Learn about the emerging trends, challenges, and innovative solutions shaping the industry today. In this episode, you’ll hear: How Matthew W. Daus found his way into the transportation industryWhy driver telematics are critical to reducing fleet insuranc...
Send us a text How can a small family-run limousine business skyrocket to multi-million dollar success? In this episode, Ken Lucci sits down with Diane Forgy, President of Wheatland Enterprises to discuss her transformative journey in the ground transportation industry. From overcoming early challenges and learning key management skills, to implementing effective branding and diversification strategies, Diane shares the invaluable lessons that propelled her company to new heights. In this ep...
Send us a text Unlock the potential of video marketing for your ground transportation business without breaking the bank. In this episode, Ken and James sit down with Sam Emam, Co-Founder at Special 1 Media to explore practical strategies for creating impactful video content, even on a budget. They take a look at how to use storytelling to enhance marketing efforts and discuss the balance between professional and user-generated content. In this episode, you'll learn: Why sometimes your iPhon...
Send us a text Discover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every interaction turns into a memorable journey for clients. Importance of avoiding sensory violations, such as excessive noise and strong odors, to cre...
Send us a text Build a thriving transportation business that keeps moving forward when you get out from behind the wheel. In this episode, Ken and James share essential strategies for scaling beyond 1-2 vehicles to becoming a successful business owner in the ground transportation industry. Key Takeaways: Great customer service and building trust from the first trip is vital for securing repeat business and reputation.Collaboration and learning from other industry experts can strengthen ...
Send us a text Join us in exploring the immense value of state association involvement and its transformational impact on the limousine and ground transportation industry. In this episode, Ken and James welcome Mike Rose from My Limousine Service to share insights from his remarkable career journey and his leadership within the industry. In this episode you'll learn How Mike leaned in to market demands, especially during the COVID-19 pandemic where he used downtime to re-tool his business.H...
Send us a text Growth for the sake of growth is the ideology of the cancer cell. For a chauffeured transportation company, it should be growth for the sake of profit. In this episode, Ken and James dive deep into the economic framework of ground transportation businesses and breaking down the “profit equation” into its component parts. Drawing from the analysis of 250 companies, Ken shares insights that differentiate thriving businesses from those merely surviving. Key takeaways f...
Send us a text It’s no longer air vs ground transportation. It’s all one experience from the minute the passenger steps out their door to the minute they arrive back. In this episode, Ken and James sit down with Susan Lichtenstein, VP of Sales at HQ, to shine a light on trends and technology in the corporate travel industry. In this episode, you’ll learn: How technology can help operators modernize their business, allowing for real-time vehicle tracking, automated expense management, and enha...
Send us a text A majority of corporate travelers believe customer service in the industry has drastically declined. In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn: • Why customers won't remember what you did, ...
Send us a text Don’t let skyrocketing insurance rates break your business. In this episode, Ken and James sit down with Mike Marroccoli, Principal at EPIC Insurance Brokers & Consultants. They explore the impact of rising insurance costs in the transportation industry, emphasizing the crucial role of safety culture and risk management in keeping premiums manageable. In this episode, you’ll learn: Why the industry is currently in a "hard market," causing elevated premium rates due to incre...
Send us a text Experience the evolving landscape of the ground transportation industry. In this episode, Ken and James recap their experience at the 2024 CD/NLA show in Washington, DC. They cover pressing topics from industry growth concerns to the competitive threat posed by ride-sharing giants like Uber and Lyft. In this episode, you’ll learn: Why airports are critical for the industry's survival, and the threats that could stop it from happeningHow many Fortune 500 companies use Uber’s exe...
Send us a text How can chauffeured transportation businesses compete with rideshare giants Uber and Lyft? Strap in as Ken and James explore how inDrive is disrupting the status quo with Adam Warner, Operations lead at inDrive. In this episode, Adam shares how inDrive is addressing wage discrimination and operational fairness in the gig economy, particularly in emerging markets. In this episode, you’ll learn: How inDrive allows passengers and drivers to negotiate fares directly, ensuring trans...
Send us a text In this episode, Ken and James are joined by Brett Barenholtz, CEO of Above All Transportation and President of the National Limousine Association. Brett shares his journey from expanding his family taxi business to leading significant mergers and acquisitions, emphasizing the value of collaboration and the role associations play in personal and professional success. In this conversation, you'll learn: - How fostering trust among partners and clients can make or break you...
Send us a text Do you have what it takes to build a luxury transportation service brand? In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. In this episode, you'll learn: Why company culture is criticalWhat to look for when hiring driversWhy you should treat employees with respectHow...
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