Growth Support

In this conversation, we explore the evolving landscape of community building and the enduring value of face-to-face interaction with Sarah Hatter, founder of Elevate CX. Together, we discuss the challenges of maintaining authenticity in an increasingly digital world, the shift toward smaller, more curated gatherings, and how to combat "AI fatigue" by prioritizing real-world expertise and genuine human relationships.

In this conversation, we’re talking about B2C (Business-to-Customer) and B2B (Business-to-Business) Support with Elsa Tranquillo. We explore the shift from managing high-volume, emotional end-user interactions to fostering long-term, trust-based professional partnerships. Elsa shares her journey of moving between these environments, the cultural nuances of global support, and the critical importance of internal documentation and networking.

In this conversation, we’re talking about the evolution and maturity of CX leadership , exploring key insights with our guest, Ty Givens, Founder of CX Collective. Together, we discuss the operational challenges faced by startup CX teams, the scope of modern support leader roles, and the importance of managing one's personal brand, sharing real-world experiences, industry expertise, and actionable takeaways.

In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant. We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.

Luke Atkins, Senior Support Specialist at Front, joins Growth Support to explore life, growth, and opportunities in Support. We talk through his journey from videography to support, highlighting the unexpected challenges and essential skills needed to succeed. Luke shares his insights on the power of emotional intelligence, the art of the "first reply," and how to drive personal and professional growth by leading by example.