Healthcare IT Today Interviews

I love being around people that just ooze passion for the work they do.  You know the type of person I'm talking about.  The people who have dug so deeply into a subject that they can share every nook and cranny and when they do you know they understand that topic 1000 times better than you.  Often times, when they describe all the details, I realize that I'd seen or felt what they were talking about, but I hadn't studied it enough to realize that was why it mattered.  This is exactly how I felt when I sat down in this interview with Mike Cuesta, Partner at Atomic Health, to talk about design and branding.   Learn more about Atomic Health: https://www.atomic.health/  Healthcare Marketing: https://www.hitmc.com/

To get a look at what some of the leaders in healthcare are doing with IoT, we sat down with Dave Wilson, Managing Director of IoT Global Sales at Cisco, to talk about where IoT is really being used in healthcare and what value is being derived from their efforts.  Plus, we talk about how a healthcare organization needs to approach managing 1000s of devices and how they're going to pay for it.   Along with an IoT discussion, we also discuss the implications of 5G and learn more about the coming Wi-Fi 6 and how it will impact healthcare.  Then, we ask Wilson what is still holding back IoT in healthcare.  If you're interested in learning more about where IoT is working in healthcare now and where it is headed, you'll enjoy this interview.   Learn more about Cisco: https://www.cisco.com/c/en/us/solutions/industries/healthcare.html

As part of our ongoing series of telehealth interviews with EHR vendors, we're excited to share our interview with Tim Costantino, VP, Head of Product at AdvancedMD.  In this series, we talk with EHR vendors to better understand how they're approaching telehealth.  Are they developing telehealth in house or are they relying on partners?  If they have their own in-house telehealth solution, what features does it include?  How are they approaching integrating telehealth into their EHR and how will they handle this with partners?   Learn more about AdvancedMD: https://www.advancedmd.com/

For those involved in the 340B program, you know that there are some unique challenges associated with adding new locations.  In many cases, healthcare organizations have to wait years to start fully seeing the benefits of 340B for new locations.  The good news is that a new HRSA FAQ clarifies 340B Eligibility for new locations and it will make a big impact for healthcare organizations in this regard.   To learn more about these changes, we sat down with Lisa Scholz, PharmD, FACHE, Head of Industry Relations at Sentry Data Systems, to understand the clarifications HRSA provided and what healthcare organizations should know about the changes.   Learn more about Sentry Data Systems: https://www.sentryds.com/

[SPONSORED] Most EHR talk starts and ends with features. But what happens when an EHR tries to be a community hub, a research lab, and a partner for both solo practices and enterprise groups?In this conversation from #Charmalot2025, Pramila Srinivasan, CEO of CharmHealth, explains why the company is blurring traditional EHR boundaries. She highlights CharmHealthSquare, a Slack-style network built into the EHR; CharmLabs, an initiative turning health data into research insights; and how the company is serving both small practices and multi-specialty groups without compromise. IT leaders will hear a fresh take on how EHRs can support collaboration, data-driven research, and practice diversity.Plus, Srviniasan offers sage advice for up-and-coming healthcare entrepreneurs. 🔔 Subscribe for more great interviews with Health IT leaders.Learn more about CharmHealth at https://www.charmhealth.com/Find more great health IT content at https://www.healthcareittoday.com/

Staffing at health care providers, especially for IT, is being challenged on many fronts. Inflation is up while Medicaid has been significantly cut. New technologies such as AI call for new types of staffing with new skills, which are rare and in high demand. Scarce staff are being won away by competing institutions.This video covers key issues in finding staff, including the use of what Ray Lowe, Senior Vice President and CIO at AltaMed, calls the "digital workforce" of chatbots, etc. Lowe shares the stage with Bill Grana, CEO at IT services provider HCTec, which is used by AltaMed to help optimize staffing.Learn more about AltaMed: https://www.altamed.org/Learn more about HCTec: https://hctec.com/Healthcare IT Community: https://www.healthcareittoday.com/

A ten-year investment by Concord Technologies in AI is paying off in major enhancements to their platform. In addition to health care data exchange—which supports all types of documents from faxes to, now, secure direct messages—the Concord Connect™ platform provides what Mike Stover, Director of Product Management, calls an "end-to-end solution."Using both machine learning and LLMs, Concord Connect can determine what type of document it's handling a referral, prior authorization request, lab result, prescription, etc.—and even pull out relevant demographic or clinical information. Concord uses custom AI models based on real-life healthcare data.Learn more about Concord Technologies: https://concord.net/Healthcare IT Community: https://www.healthcareittoday.com/

Modern health care is predicated on helping patients, as well as providers, make effective use of patient data. To do so requires access, identity verification, and smart applications to analyze the data. Thus, it's appropriate that this video brings together leaders from companies in each of these areas.xCures, represented by CEO Mika Newton, offers AI-based tools for aggregating, structuring, and organizing medical records.Kno2, represented by Co-Founder and President Therasa Bell, is a Qualified Health Information Network (QHIN) and large national network, bringing its clients up to date with requirements to give patients access to their data.CLEAR, represented by Marcos Domiciano, Senior Director, Healthcare Business Development, is a well-known secure identity platform that serves health care sites as well as airports, retail, and other settings.Learn more about xCures: https://xcures.com/Learn more about CLEAR: https://identity.clearme.com/healthcareLearn more about Kno2: https://kno2.com/

Plenty of digital health companies think they’re built for international expansion—until they hit a wall. It’s rarely just compliance or language. More often, the real problem is the product itself.In this interview from RLDatix’s London HQ, Miles Barr, Chief Technology Officer, shares how his team successfully scaled their health IT platform to five countries—and what most teams overlook when they try to follow.From designing for regional flexibility to embedding compliance into infrastructure, Barr outlines the quiet decisions that made AI, incident reporting, and local success possible across borders.Where are you in your global scaling journey? What’s been the biggest surprise so far? Drop a comment below—we’d love to hear.🔔 Subscribe for real-world stories and strategy from today’s top healthcare IT leaders.Learn more about RLDatix at https://www.rldatix.com/ Find more great health IT content at https://www.healthcareittoday.com/

Ever wonder why EHRs seem stuck in the past—built for billing, patched with add-ons, and painful for clinicians? Oracle Health has taken a different route.In this interview, Seema Verma, EVP and General Manager of Oracle Health and Life Sciences, explains why the company rebuilt its EHR from the ground up. She discusses why old databases can’t support modern AI, how Oracle is opening the platform so providers can build and even monetize their own AI agents, and why physicians at beta sites used it with zero training. She also touches on what’s next, from clinical trials integrated into care delivery to reducing payer-provider friction.How do you perceive Oracle's new EHR? Drop your thoughts in the comments.🔔 Subscribe for candid conversations and real-world insights from leaders across health IT.Find more great health IT content at https://www.healthcareittoday.com/

As Epic has been one of the prominent EHR in the United States for years, its MyChart portal is used by more than 195 million patients (including probably many readers of this article). Its capabilities have grown enormously over the past few years. This video at Epic's UGM conference interviews Taylor Seale, Software Developer for Epic's Patient Experience, about about many of the powerful tools that are available to clinicians and patients.Learn more about Epic: https://www.epic.com/

We chatted with Kerry Saylor, Director of Client Services at ChartRequest.  In this short video, Saylor talks about ChartRequest's efforts in the ROI (Release of Information) space.  Plus, we talk about RAC Audits and payers increasing demand for records and related records requests.  Until we have ubiquitous healthcare interoperability (will that ever happen?), these records requests are still a big deal and often take up a lot of resources at a healthcare organization.  Check out our interview with Kerry Saylor from ChartRequest to learn more.Learn more about ChartRequest: https://chartrequest.com/Healthcare IT Community: https://www.healthcareittoday.com/

In this brief video, we ask David Rosenfeld, VP, Sales at RAAPID, what RAAPID is talking about at the RISE West conference.  No surprise he offered a bit of an AI angle in what they called purpose built AI for risk adjustment.  Check out the video with David Rosenfeld from RAAPID to learn more about their risk adjustment AI efforts and some of the other challenges he's seeing in the industry.Learn more about RAAPID: https://www.raapidinc.com/

This video is an in-depth exploration of a headband named SONU from SoundHealth, which relieves congestion through stimulation of the nasal cavities. Founder and CEO Paramesh Gopi explains the scientific research that led to SONU, how it uses scans and AI to customize treatment to the individual, and the clinical trials that won FDA recognition for SONU. (Be sure to check out John's previous review of SONU)Learn more about SoundHealth: https://soundhealth.life/Healthcare IT Community: https://www.healthcareittoday.com/

Personalization in healthcare often stops at broad labels like “diabetic” or “post-op patient.” But what if every person’s care prompts were based on their exact needs, timing, and preferences? That’s the N of 1 approach- and it’s already becoming achievable. In this interview, Mike Serbinis, Founder & CEO of League, explains how his team is building technology to engage patients and members as true individuals. From combining EMR, claims, wearable, and self-reported data, to acting, rather than waiting for datasets to be “perfect,” Serbinis shares how League is making personalized health guidance actionable at scale. For IT leaders, his insights reveal why starting with the data you already have is the fastest route to better engagement and healthier outcomes.Do you think N of 1 personalization is realistic in your organization? What’s the biggest barrier you face? Share your thoughts in the comments.🔔 Subscribe for real-world stories and strategy from today’s top healthcare leaders.Learn more about League at https://league.com/Find more great health IT content at https://www.healthcareittoday.com/

FaceTec is so confident in its face verification technology that it launched a Spoof Bounty Program to challenge anyone to bypass its system with a Spoof artifact or deepfake video. Bounties are a practice common among top security firms but unique in the biometric industry. Jay Meier, Chief Identity Technology Strategist, notes that the program attracted 150,000 attack attempts, with only two minor successes in the first six months, both quickly resolved.In our video interview with Meier, he explains FaceTec’s advanced face-matching system, highlighting its precision and critical role in industries like healthcare. Applications include verifying clinicians’ identities for login, UR Codes for local, decentralized patient ID Verification authorizing prescriptions, and ensuring the correct patient receives medication.Learn more about FaceTec: https://www.facetec.com/Healthcare IT Community: https://www.healthcareittoday.com/

Health care wastes money right and left on purchases, and needs efficiency more than ever, according to Dave Pennino, Founder and CEO at LogicSource. His company optimizes client spending on the 20-25% of revenue spent on indirect purchases or "goods not for resale" (purchase services in health care).  This is why LogicSource has made healthcare such an important focus of their business.Pennino lists a few of the myriad products and services where LogicSource can cust costs, most of which apply to health care: facilities, design and construction, media, logistics, waste management, software, and even obscure topics such as elevator maintenance. One health care executive compared his field to wedding planners: everything costs more than it would in other industries.Learn more about LogicSource: https://logicsource.com/healthcare/Healthcare IT Community: https://www.healthcareittoday.com/

Recently, NextGen decided to move Mirth from their previous open source and commercial license to a now purely commercial license.  Considering the breadth of adoption of Mirth Connect for data sharing in healthcare, this was a big move by NextGen which will now force all Mirth Connect users to make a decision.  If Mirth Connect users want to stick with the open source licensing model that Mirth started with, there are a couple of orgnaizations that have chosen to fork Mirth Connect in order to continue the open source licensing option or they can continue with NextGen's commercial license.For those not familiar with open source licenses, forks are a common thing in open source projects when the community has a different view on where the software should go in the future.  Plus, it's one of the powers of the open source license.  The Mirth Connect code set is available for anyone to take it and continue developing it as they see fit by forking the project into a new open source project.  That's exactly what Innovar Healthcare and other members of the community decided to do when they forked Mirth Connect and created BridgeLink.To help the Mirth community learn more about the new open source alternative to Mirth Connect, BridgeLink, I sat down with Loyd Bittle, CEO and Founder at Innovar Healthcare, and Drew McNichol, Executive Director at Technology By Design.  Bittle and his team are leading the BridgeLink effort and McNichol has chosen to transition from Mirth Connect to BridgeLink for a number of New York's HIEs (Health Information Exchanges) starting with HEALTHeLINK.Learn more about Technology By Design: https://techbd.org/Learn more about Innovar Healthcare: https://www.innovarhealthcare.com/Healthcare IT Community: https://www.healthcareittoday.com/

To explore more of the ways that HIPAA compliant hosting and infrastructure has evolved and where it's at today, I sat down with Philip Palmer, Director of Sales at Liquid Web and Kelly Goolsby, Director of Solution Architecture at Liquid Web.  What was most fascinating about my discussion with Palmer and Goolsby is that the discussion was very little about the technical aspects and very much about the business aspects of HIPAA compliant hosting.  It illustrates how HIPAA compliant hosting today isn't a technical challenge, but it is an administrative challenge that has a real impact on your healthcare organization's business.Learn more about Liquid Web: https://www.liquidweb.com/Healthcare IT Community: https://www.healthcareittoday.com/

According to Dave Chase, Co-Founder at Health Rosetta, “every dysfunction in health care is codified in health care plans.” His company investigates every corner of employer and union health care plans—which cover 54% of Americans—to make them more efficient and serve their employees better.In this video, Chase explains some of the ways that payers, PBMs, third-party administrators (TPAs) and other institutions pad costs. He also describes the collaborations among people throughout health care to create a set of standards for contract language and for measuring the performance of a health care plan.Learn more about Health Rosetta: https://healthrosetta.org/Healthcare IT Community: https://www.healthcareittoday.com/