In this podcast we talk about Michael's new book which is all about 'moments that shatter' a customer experience, some of the issues that customers face, why and what to do to address them. The book is out - 22nd Feb 2022 - Amazon - go and have a look!! #podcast #eatyourowndogfood #author #booklaunch #customerexperience
The last of the series! Today we check in on where we are as a business, how far we've come, as we celebrate our fourth birthday, and share some of the insights on why we have decided its the right time to rebrand. We also talk about eggs in wet hankies... and bottom pain, and Sharon's wifi plays up leaving her looking rather confused and awks. Also on YouTube etc, if you wanna see our escapades in full technicolour. #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot
This is the ninth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! Today we talk about having a group Everest to go after, to unite us, to smash. How we keep every one on the journey with us and how we empower employees. #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot
This is the eighth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this session we sing. Well, Mark does, in true Mark fashion. And we talk about those that cheer us on and those that dement us - and how sometimes we have the ignore the negatives that come our way and surge on to follow our dreams. #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot
We paused our CX mini series to talk all things digital and exciting in the Metaverse in episode 20! Have a listen for an intro into this fast paced, shiny world of AI, VR, AR, IoT, IoE, blockchain, NFT, and the metaverse. We aim to debunk and demystify this topic by talking in our usual light hearted and down to earth way about these topics from a real world application point of view. Come along on this journey of discovery. #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership #Metaverse #VR #InternetofEverything
This is the seventh of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we talk about going that little bit further for the customer and what this might look like. #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership
This is the sixth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we discuss the need for humour, and one of the low moments over the pandemic, when we had to start again from scratch. Talking of humour, Sharon gets the giggles and struggles to compose herself on camera - we've all been there… right?!! #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership
This is the fifth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we discuss 'Intentional Leadership', and 'being a monster, but under control'. #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Leadership
This is the fourth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we discuss 'Pulling on the lion's tail' - which is where we juggle prospects, set expectations and deliver the best customer and employee experience as we can in a world where everything constantly changes. #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #PatientExperience
This is the third of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this episode we talk about Patient Experience - and how it differs from Customer Experience. Why the human approach is so important and share our own experiences in hospitals. Mark manages to lever in a soufflé - of the non-edible kind… #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #PatientExperience
This is the second of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! In this session we talk about headspace, and what that looks like - for us it is 'van therapy' and the chance to chat everything through whilst we drive all over the UK delivering to our customers. For us, we like the opportunity to get the emotion out so the logic can come in. To test ideas on an intelligent ignorant person (to your idea). Some great ideas have been borne out of van therapy! #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #VanTherapy
This is the first of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you! 'Eat your own dogfood' is the first and is all about immersing yourself in the customer journey. 'Shopping your own shop' - is putting yourself completely in your customers shoes by experiencing what they do, when they are a customer of yours. MKL CX supports this element of CX wholeheartedly with our White Pumpkin events. Tune in to hear more! #CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #EatYourOwnDogFood
We love gaming at Team MKL! Take a walk down memory lane with us as we talk through our favourite consoles. #Podcast #Gaming #Consoles #DigitalFacilitiesManagement #HereToTinpotTwo
With COP 26 going on, we took the opportunity to have a chinwag about all things related to 'Sustainability'. This is a subject close to our hearts with our Sustainable Facilities Management solutions, the bee as our spirit animal (and maybe the Masters in Sustainability...) #Sustainability #CXinTech #COP26 #FacilitiesManagement #Podcast #HereToTinPotTwo
We share what we thought of the hit series Squid Game. See what you think?! WARNING - definitely spoilers!!!
We have a brand new swanky-swank podcast studio in our Yorkshire office. Here's the behind the scenes deets on why we built it, and what our plans are for it next!Â
We're in training. Training for a marathon and upwards (as in hopefully an ultra!) so what have we learned along the way so far? Tune in to find out, and if we've missed any hints and tips then please let us know!!
One of our all time favourite films - Joker. Have a listen and let us know your thoughts!!!
Here we talk about our skydive experience and where we are raising funds for the Mind Charity. Please do donate if you are able!
In this episode we delve into the psychology of the Holocaust - a Police battalion of ordinary men who end up on the front line of the killing machine. What does it take to nudge someone to become a murderer? Review of the book - Ordinary Men.