Claim OwnershipHospitality Daily Podcast
Subscribed: 20Played: 136
Subscribe
© 2024 Hospitality Daily Podcast
Description
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
699 Episodes
Reverse
![Unlocking Direct Growth: How AI and Personalization Are Changing Hotel Performance Now - Juanjo Rodriguez, The Hotels Network [Sponsor Masterclass]](https://storage.buzzsprout.com/nwtjvojl7u2vrphepjtq8nmr2lpl?.jpg "Unlocking Direct Growth: How AI and Personalization Are Changing Hotel Performance Now - Juanjo Rodriguez, The Hotels Network [Sponsor Masterclass]")
In this special sponsored masterclass, Juanjo Rodriguez, founder of The Hotels Network, shares insights on how hotels can drive more direct bookings and stand out in today's competitive landscape. (Watch here on YouTube if you prefer.)In this, we cover:00:00 - An introduction to Juanjo Rodriguez01:19 - Challenges and opportunities in the hotel industry today04:47 - How e-commerce is different in hospitality05:51 - Growing direct business: how The Hotels Network helps hotels09:16 - Why direct ...
In this episode, Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle Brands in the Americas for IHG, shares insights on balancing delivering exceptional guest experiences with driving profitability in the hospitality industry.Listeners will learn:The importance of clarity and shared accountability across all levels of the business to drive performance (01:50)How a joined-up approach to performance delivery ensures everyone is focused on the same goals (02:22)The critical balance...
In this episode, Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle Brands in the Americas for IHG, shares how investing in people drives success in hospitality today.Listeners will learn:Why focusing on people is crucial for delivering exceptional hospitality experiences. [02:20]Details about IHG's global program RISE, aimed at elevating female leadership through mentorship, support, and sponsorship. [03:26]Keys to building empowerment programs that last, scale, and transform ...
In this episode, Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle Brands in the Americas for IHG, shares her recent experience at the newly opened Six Senses resort in Grenada, highlighting the exceptional hospitality and personalized touches that made her stay memorable.Listeners will learn:How the Grenadian culture and hospitality enhanced Leanne's experience (01:26)The importance of individualized experiences in luxury travel (02:42)How Six Senses incorporates the unique e...
In this episode, Scott Curran, Chief Operating Officer at Reneson Hotels, shares his insights on driving revenue and profits by empowering staff and delighting guests in a branded hotel environment.Listeners will learn:How Reneson Hotels focuses on providing exceptional customer service to keep guests coming back (00:09)The importance of having great operations and good people to improve financial performance (09:14)Why Reneson Hotels invests more in customer service by staffing higher at the...
In this episode, Chef Tyler Florence, renowned chef, restaurateur, and TV personality, shares his passion for creating memorable experiences through his restaurants, which he considers the most important part of his work.Listeners will learn:Why restaurants are the most important part of Tyler's work, even more than his TV shows and bestselling cookbooks (01:57)How Tyler's restaurants allow people to truly experience and appreciate his culinary skills (02:08)Tyler's daily routine, balancing h...
In this episode, renowned chef, restaurateur, and TV personality Tyler Florence shares his deep love for San Francisco and his vision for the city's future through the lens of food and hospitality. Tyler discusses how restaurants can play a crucial role in urban renewal and community building, especially during challenging times.Listeners will learn:Tyler's personal journey of falling in love with San Francisco, from childhood dreams to realityThe unique attributes that make San Francisco a w...
In this episode, Tyler Florence, chef and restaurateur, shares his ambitious vision for a new hospitality school in San Francisco designed to rival the best in the world.Listeners will learn:Why creating a pipeline of passionate, skilled talent is key to the future of hospitality (00:10)How the perfect storm of a culinary institution and a thriving food scene in Charleston, South Carolina, shaped Tyler's early career (02:01)Tyler's plan to create a sustainable culinary program that will be hi...
In this episode, Chef Tyler Florence, a culinary legend with a portfolio of acclaimed restaurants and 27 years as a star on the Food Network, shares his approach to crafting immersive experiences that keep guests coming back.Listeners will learn:The three key elements of an amazing hospitality experience (01:03)How to create a restaurant that transports guests to another time and place (01:25)The importance of building restaurants that feel timeless and timely (03:48)How Tyler sourced materia...
In this episode, Rocco Bova, an experienced hotelier and consultant, shares his insights on innovative hospitality business models and the importance of human connection in luxury service.Listeners will learn about:Rocco's background and global experienceRocco’s early jobs: best and worst experiences (01:58)Transition to consultancy (07:01)Evolution of luxury service (10:34)Impact of technology on hospitality (11:35)Challenges in recruitment and retention (13:13)Human vs. digital guest servic...
In this episode, Charlie MacGregor, founder of The Social Hub, shares how they cultivate a diverse and connected community through their approach to hybrid hospitality.Listeners will learn:How The Social Hub runs thousands of community programs and activities to bring people together (01:29)About their partnership with Talent Garden, the largest provider of online and offline education programs, to curate programs for their community (02:10)Examples of the programs offered, from understanding...
In this episode, Charlie MacGregor, founder of The Social Hub, shares his experience volunteering at a refugee camp and how it impacted his approach to leadership and social responsibility in his hospitality business.Listeners will learn:How Charlie and his team built a pop-up refugee camp and involved the refugee community in running various programs (02:39)The benefits of a community-driven and community-led approach (03:53)How getting off the "CEO pedestal" and personally engaging in socia...
In this episode, Charlie MacGregor, founder of The Social Hub, shares how they pioneered the concept of hybrid hospitality, blending different groups of people and using space flexibly to maximize revenue and create vibrant, multi-use spaces.Listeners will learn:What hybrid hospitality is (01:30)How hybrid hospitality creates a fun, safe, and vibrant environment that reflects real life (03:07)The benefits of connecting workers through co-working spaces (04:32)How hybrid hospitality allows for...
In this episode, hotel investor and Hospiamo founder Adam Zembruski shares his insights on the systemic barriers that hold hoteliers back and the practical steps needed to foster a more creative and collaborative culture in hotels. Listeners will learn:The reasons why collaboration is often an afterthought for hotel owners and how to change that mindset (01:37)The importance of encouraging creativity among hotel employees (05:32)A real-world example of successful collaboration in the tow...
In this episode, hotel investor and Hospiamo founder Adam Zembruski shares his perspective on the systemic issues within the hotel industry that are holding back real innovation and progress. (Listen to Adam's story here if you missed it earlier.)Listeners will learn:What it's really like working at a hotel today (01:47)The disconnect between leaders and the workers on the ground (06:17)The importance of an abundance mindset (14:58)The hotel companies face (16:18)Mentions:Hotel worker strike ...
In this episode, Anna Marie Presutti, the new President & CEO of San Francisco Travel, shares why she stepped into this pivotal role, what she believes it will take to bring San Francisco back into the spotlight, and the opportunities she sees for the city and its hospitality community. (You can watch this on YouTube here if you prefer.)Listeners will learn:What excites Anna Marie most about her new role as CEO of San Francisco Travel (02:22)The progress being made in San Francisco's reco...
In this episode, Adam Zembruski, a hotel investor and hotel industry enthusiast, is the Founder of Hospiamo, Inc., a social enterprise, and the Hospitality Industry Impact Initiative, Inc., a 501(c)(3) nonprofit organization. He shares his personal story and insights on the challenges and importance of staying connected with those on the front lines in the hospitality industry.Listeners will learn:Adam's career progression from front desk agent to chief operating officer and hotel investor (0...
In this episode, Bill Graf, CEO of ONDA (Instagram), shares his thoughts on the future of hospitality and opportunities for innovation now.Listeners will learn:Bill’s unconventional path into hospitality and the pivotal travel experience that inspired him to start ONDA (02:41)The concept of "Hospitality 3.0" and how it's different from previous waves of innovation in the industry (09:59)Why the next big opportunity in hospitality lies in serving niches (12:47)Lessons from restaurants for hote...
In this episode, Jennifer Clay, Vice President of Hotel Operations at Appellation, shares her unique perspective on how hotel design choices play a vital role in immersing guests in a destination - and how she thinks about this as an operations leader.Listeners will learn:How hotels can embody and celebrate the destination they are in [01:58]The evolution of hotel design from formulaic to celebrating local materials and artisans [02:34]The journey of selecting specific design elements like ch...
In this episode, Jennifer Clay, Vice President of Hotel Operations at Appellation, shares how she empowers emerging talent to step into big roles and grow into confident leaders.Listeners will learn:How to cultivate curiosity, encourage collaboration, and push people to embrace discomfort as part of their growth (01:55)Why the hospitality industry is more than just a job (02:48)How to build trust and empower your team (00:31)A few more resources: If you're new to Hospitality Daily, start her...
Comments
Top Podcasts
The Best New Comedy Podcast Right Now – June 2024The Best News Podcast Right Now – June 2024The Best New Business Podcast Right Now – June 2024The Best New Sports Podcast Right Now – June 2024The Best New True Crime Podcast Right Now – June 2024The Best New Joe Rogan Experience Podcast Right Now – June 20The Best New Dan Bongino Show Podcast Right Now – June 20The Best New Mark Levin Podcast – June 2024
Download from Google Play
Download from App Store
United States