Hospitality Meets... with Phil Street

What a total treat I have for you this week. Hot on the heals from an amazing experience at the Goodwood Festival of Speed this year, I thought it was high time we got someone else from this truly world class venue on the show.Enter in the absolute live wire that is Patricia Dickie, Director of Customer Experience at The Goodwood Estate.We get through a mountain of stuff:-The Goodwood EstateFestival of SpeedStarting in BarsLondon's Gold Paved StreetsThe early lifeDown Mexico WayThe University of hospitalityThe Hospitality CommunityRestaurant ReceptionEventsAccidentally working at GoodwoodThe never ending Goodwood evolutionWorking the Experience backwardPositive pressureBeing where you’re supposed to beThe Guest ExperienceHairbrained ideasFinding the funFitting in Courtney LovePatricia is all energy and is just a total joy to chat to and it's not just her story that is epic, her message on hospitality is too. What's more, she has often carved out her own job as she has progressed through her career so there's some really great takeaways here.An absolute must listen.Enjoy!The GuestInstagram - @patriciadickieLinkedIn - https://www.linkedin.com/in/patricia-dickie-50900148/Patricia Dickie is the Customer Experience Director at Goodwood. She is responsible for creating and launching many of the new projects on the Estate which have included The Kennels Private Members’ Club and Vintage at Goodwood festival, the Three Friday Nights, the fully sustainable Farmer, Butcher, Chef restaurant and most recently Goodwoof, the world's coolest and most brilliant dog eventThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

What's the saying? Be Kind because everyone you meet is facing a hard battle. Within the story of todays guest, there was one monumental battle.I was over thrilled to get some time with one of my old mates, Natalie Tait - People Director at Artfarm.Our chat played out a little bit like a catch up but there's a lot to take away here including:-ArtfarmSchoolRejecting college for workFinding pubsRunning a pub at 20Changing direction through injuryRecruitmentD&DOpening a hotelBeing surrounded by great peopleBeing yourselfHome HouseAmbiguityBorough MarketSeeking helpAnd so much more.Natalie is both a force of nature and a force for good within the industry. Natalie is also kind enough to recount one of the toughest moments of her life with openness and humour with some important lessons to be heard.It's a compelling chat and I hope you will enjoy!The GuestNatalie is the People Director at Artfarm. Artfarm are an independent hospitality and development company owned by Manuela and Iwan Wirth. Artfarm sets new boundaries for what cultural development can achieve. It adapts and reinvents unique sites that come with great stories by bringing together art, community, education, people and place. Artists are invited to celebrate these stories with site specific commissions. Public programmes are created to engage guests with art and locality. The local community is embraced and promoted through a celebration of the culture, customs, food and drink that make each site original.The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

A little sneaky bonus for you all this week as I wanted to showcase one of the wonderful highlights of the Hospitality Calendar, that being The Walk for Wellbeing.So what better way to showcase that than get its founder on the show, Craig Prentice.We also chat through Craigs journey to figure out where this idea came from and cover off:-Starting at a Money brokersMoving to a theatre &  Music venuesFinding HospitalityNeglecting self careRecruitmentEnnismoreMental strugglesStarting businessAll things Walk for WellbeingTogethernessAnd so much more. I was lucky enough to take part in last years Walk for Wellbeing and I cannot recommend getting involved in whatever organised walk is closest to you. But even if you can't get to one of those, there are other ways to take part.All of this to support one of the best charities in our sector, Hospitality Action.We wish everyone involved and taking part this year all the very best.Enjoy!Hospitality ActionHospitality Action has a whole range of support services to help hospitality people back on their feet again after a setback. Each year they help thousands of people through challenging times. They want you to know that They are there for you when life takes an unexpected turnInstagram - https://www.instagram.com/hospitalityaction/Follow Craig on craigjprenticeThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another corker for you again this week as I got some time with Barry Makin, General Manager at Cromlix, the hotel known for its famous owners, Kim & Andy Murray.Barry's journey is immense, having worked his way through some quite outstanding hotels and not arriving in Hospitality until his late 20's.As always, we get through loads including:-The MurraysStarting in the ArmyArmy to PoliceMoving to hotels out of necessityHaving the right people around youMistakesMaking progress in the barThe bonds built through hard workMindset, Wax on Wax off LeadershipSuccess and FailureSlaley HallCameron HouseCareer errorsCovidCromlixCommunityAnd so much more.There are so many wonderful lessons of leadership throughout our chat and it was a total joy to spend time with Barry and learn all about him, his journey and the amazing Cromlix and the plans they have for it.Enjoy!The GuestBarry is the general Manager of Cromlix Hotel in Scotland. Cromlix is a 5 star hotel just outside Dunblane and is owned by Kim and Andy Murray. This year has seen Cromlix move away from a management agreement contract to self management and undergone a significant refurbishment and repositioning to be more reflective of its owners style and personality. Cromlix Instagram - @cromlixhotelThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Prepare to be educated!A bold statement for sure but if you have even a remote interest in food, there's something for you in here.I welcomed seasoned (A little food pun for you, you're welcome) educator Jose Souto, Senior Chef Lecturer in Culinary Arts at Westminster Kingsway College.And by god is he passionate about his craft. That comes through effortlessly all the way through and I'm pretty sure that he and I could have spoken well into the night about food.We didn't, but we did get through a lot including:-Not knowing where to startThe accidental course at collegeFinding your thingSpanish connectionLearningHouse of CommonsStagesGetting into lecturingUsing stories to teachProduct educationTrue sustainabilityGoatsInspiring the classroomGameJose’s BooksBowing to MPsAnd so much more. There's so much to take in in this chat and within all of that is a brilliant career that also highlights the importance of the role that he does in inspiring people to take up a career in the culinary arts. A hugely important part of the industry!I, for one, was properly inspired throughout. Enjoy!The GuestInstagram - @wild_food_boyTwitter - @wildfoodboyYouTube - https://www.youtube.com/watch?v=gshEOnWkg3oJose is a Senior Chef Lecturer in Culinary arts at Westminster Kingsway College teaching a wide variety of skills. He is also a CRAFT GUILD OF CHEFS CHEF LECTURER OF THE YEAR 2022, a master of Game with skills in Falconry and Deer Stalking and a huge advocate for sourcing and cooking Sustainability. Author of "Venison" & "Feathers", a TGL Ambassador.The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another treat for you this week as I got some time with the walking industry legend that is Peter Hancock.Peter has had a wonderful career so far and is one of the most respected people within hospitality, now plying his trade as a public speaker and MC extraordinaire.We chat about:-The Changing face of the mid life crisisThe unplanned startQuick PromotionMoving to HotelsPublishingEvolutionPride of BritainGetting into speakingHaving a laughBeing a MasterChef eaterHospitality CamaraderieStopping to smell the rosesAnd so much more. If you know anything about Peter is that you will know he is naturally charming, humble and humour is never very far away. It's a cracking chat all the way through and he shares some great lessons with us as well.Enjoy!The GuestPeter Hancock is an award winning speaker and presenter. starting as a waiter in the late 1970's, he rose to take the Chief Executive of Pride of Britain Hotels, 2000-2021. Publishing Director at Johansens 1988-2000. Managed hotels & restaurants in Sussex & Hampshire in early career. Master Innholder.The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

I've wanted to get todays guest on the show for ages and her story does not disappoint. A huge hospitality meets welcome went to Chantelle Nicholson, Chef owner of the Michelin Green Starred Apricity in London and all round force for good in hospitality.We cover:-ApricityStudying lawFateThe joy of naivetyLondonMoving to operationsThe deep endSelf ReflectionStarting a businessAdapting to changing businessLooking after yourselfSustaining v RegeneratingFollowing what you stand forAnd so much more. Chantelle is a leading light in the quest to do business better but more than that, there's a great story in hear around the lessons that come out of being in the deep end.Enjoy!The GuestMulti-award-winning chef Chantelle is the former chef-owner of Tredwells (the recipient of a green Michelin star in 2021) and All’s Well, a ‘pandemic pop-up’. Her new venture, Apricity, opened in Mayfair in April 2022. As one of the leading female voices in the UK’s hospitality industry, Chantelle is an advocate for seasonality and sustainability, championing veg-forward cooking and committed to creating a more sustainable future across her operation and activities. She's also an independent board member for ReLondon, a Food Council member for City Harvest and author of PlantedThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another wonderful CEO journey for you this week. I got some time with Kalindi Juneja, CEO of PoB hotels.Kalindi is a first time CEO and its a fascinating journey to get to that point. We get through:-Growing up in SingaporeGoing against the expectationSingapore AirlinesAttention to detailRelais & ChateauxSales & MarketingLearning and ProgressingSerendipityFoodBecoming a CEOAuthenticityPOB HotelsDogsAnd so much more. Kalindi's story is brilliant and is a shining light to us all that no matter where you start, a career in hospitality can take you wherever you want to go.Enjoy!The GuestKalindi is CEO of PoB Hotels. She has worked in the industry for over 20 years and took over the running of PoB Hotels in 2021. Since then she has overseen the strategical repositioning of the brand with a new visual and verbal expression, including a new website, online magazine, and pretty much every touch point. Her ambition for this new direction builds on their growing appeal to a wider, affluent audience but also underpins their core values. The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Ever wondered what goes on in the world of an Environmental Health Officer? Well, wonder no more (And even if you didn't wonder, pay attention as there's some awesome content afoot) as I got some time with Natalie Stanton, Founder of the Safety Expert.I know what you are thinking, how is that hospitality? Well, quite frankly, the industry of hospitality would not exist without a massive focus on keeping our guests safe, environmental health does just that.Not only that but Natalie talks so passionately and easily about her topic and we get through:-Home office video spaceEnvironmental HealthLaunching a businessFood Safety & MarketingBecoming an EHOPeople skillsCross ContaminationClosing places downHong Kong food inspectionsConfessions of a Food inspectionAre we too safe?BacteriaFood Hygiene trainingand a whole lot more. There's some awesome stories in here from a life as an EHO but more than that, Natalie is building a fantastic business and resource. For anyone who is interested in nudging your knowledge along a little in this area, I encourage you to reach out to her.Enjoy!The GuestNatalie is a Chartered Environmental Health Officer with over a decade of expertise in food safety and health and safety. With an impressive track record in the private sector as a food safety advisor to big names like ExCeL London and as a regulator for various local authorities. As founder of The Safety Expert, Natalie has created an innovative online training platform that offers top-quality video-based Level 2 Food Hygiene training for food businesses that want to be the best. Natalie's ultimate mission? To help food businesses thrive safely, without compromise.Website - https://www.thesafetyexpert.co.uk/Instagram - https://www.instagram.com/the_safety_expert/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

If you name some of London's most famous stadiums and venues, chances are today's guest is involved in the catering operation.I got some time with Mark Reynolds, Regional Executive Chef - London for Levy UK and National Vice Chairman of the Craft Guild of Chefs. It's an epic career which has taken him all over the world, having worked on a number of film sets on his way as well.We chat about:-Starting in the family pubThe armyYoungest Sous Chef in HiltonBeing a Chef on Film setsMoving to premier league sportStadium cateringCraft Guild of ChefsLife CoachingHarryBuilding a careerSetting standards,The crazy stuff that happensAnd so much more. Mark talks about luck a lot through our chat but there's no doubt he is where he is through graft and a thirst for learning. It's a superb career and the work he's doing with the Craft Guild of Chefs is making a difference to the industry.Enjoy!The GuestInstagram @regionallondonchefX - @tottenhamchefLinkedIn - https://www.linkedin.com/in/mark-reynolds-6911242b/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

What a vibrant and energetic chat I have for you this week as we delve into a little corner of hospitality that you may not have even considered as part of the industry.I chat to Rosa Brough, Founder & Creative Director behind 7 Fifty - an un-conventional video production agency that specialises in content for the hospitality industry.I had the joy of working with Rosa earlier this year at HRC, she was a livewire then and she is livewire throughout our chat.We cover off:-Media and Content creationTaking your job seriouslyEquipment v ContentWork experience & internsGetting stars to the toiletVariety & SurpriseGetting into Food TVGreat British MenuMoving to BristolThe benefits of taking your timeStarting up her own businessFull time mealsChoose HospitalityHRCPeopleThe funny stuff that happensThe Hairy BikersSocial MediaAnd so much more. Rosa is ridiculously passionate about her craft and that comes through effortlessly throughout our chat and what's more, if you've got even a trickle of interest in film and media, there are so many amazing takeaways for you here. Not only that but I hope this serves as another reminder of the vast variety of opportunity that exists in Hospitality!.Enjoy!The GuestWebsite - https://www.7fifty.co.uk/Instagram - https://www.instagram.com/7fiftyfilms/LinkedIn - https://www.linkedin.com/company/7-fifty/about/Vimeo - https://vimeo.com/7fiftyBioRosa spent over a decade working in broadcast television, producing a whole heap of prime-time series for the BBC and Channel 4. She spent years working with the most recognisable faces in the industry, like Tom Kerridge, Gordon Ramsey, The Hairy Bikers and Nadiya Hussain. She made popular shows like GREAT BRITISH MENU, BEST HOME COOK, and KITCHEN NIGHTMARES, as well as online digital campaigns like FULLTIME MEALS with Marcus Rashford & Tom Kerridge. So it’s fair to say she knows a thing or two about food and how to film it. The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

I've spoken about the importance of networking many times on this show and without that, I may never have met today's guest.And you are absolutely going to love it.I chat to Stephen Trigg, Managing Director and Founder of Lauden Chocolate, a truly world class chocolatier, and all round top bloke. I can't let this pass without a big shout out to Claire Bosi and the team at Chef Publishing for the introduction.There's so much to love in Stephen's story and we get through:-Getting startedPassion-Hobby-BusinessBeliefThe edgeThe big breakScaling upGoing on TVThat extra 3%World Chocolate MastersCompetitionChocolate on Mega YachtsDelivering talks to politiciansThe Tasmanian DevilsAnd so much more. Stephen's journey is brimmed full of wonderful lessons for entrepreneurs but also has a lot of cross over lessons you can bring to your own career, whatever you do. Not only that, but he talks so freely and passionately about his story and his craft that it's an all round brilliant chat.Enjoy!The GuestWebsite - https://www.laudenchocolate.com/Instagram - @loudenchocolateTwitter - @LaudenChocolateFacebook - https://www.facebook.com/laudenchocolate/Passionate about crafting with chocolate, Stephen founded his own chocolate company with his wife. During the past decade, they have won over 40 awards, and are responsible for supplying some of the finest establishments in the UK with their chocolate creations. Stephen’s personal philosophy is to create chocolates that he would enjoy eating himselfThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

A sneaky bonus for you this week as I welcome back absolute rockstar of a human, Jim Knight - Author, Speaker & Podcaster. Jim's super power is all about elevating through culture and having just written another book in his series, this time "Service that Rocks", I thought it was high time we had him back.Jim is just box office in every minute and we get through:-MusicJim's BooksAuthenticityCreating wow experiencesPrice of admission stuffServiceAttitude and personalityRita GilliganService that rocksJim's career may have taken him into other sectors teaching them all about the power of culture but his roots remain firmly in hospitality. Time spent in this mans company is time well spent indeed and there are so many wonderful takeaways from our chat.Enjoy!The GuestWebsite - https://www.knightspeaker.com/Instagram - https://www.instagram.com/jimknightspeaker/Twitter - https://twitter.com/knightspeakerHaving led Global Training for Hard Rock International for two decades, Jim Knight teaches organizations how to attain their own “rock star” status. His customized programs reveal how to amp up organizational culture, deliver world-class differentiated service, and build rock star teams and leaders.The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

To say I was a little excited to get today's guest on would be the understatement of 2023. I was so delighted to get some time with total industry legend, and all round top bloke, Robin Hutson OBE - Chairman of Home Grown Hotels. Home Grown hotels look after such well known brands The Pig & Limewood.The conversation is full from start to finish and he does not disappoint as we get through:- The PigDistractionsGoing to college with no real planAcing collegeSavoy Management programmeThe first Management positionBuilding knowledgeBermudaBeing offered Chewton GlenBecoming an Entrepreneur (20 years in the making)The changing face of hospitalityThe Origins of Hotel Du VinCobbling cash togetherThe power of a positive reviewInvolvement in Soho HouseThe Birth of the PigTotal immersionAnd so much more. Robins career is just incredible (And not done yet) with so many lessons throughout. Not only that, he tells it with the lightest touch and some great stories all the way through. A massive thank you to Robin for being so free with his journey.Enjoy!The GuestTwitter - @RobinHutsonRobin Hutson OBE is a British hotelier, listed in 2019 as the UK's second most powerful hotelier. The winner of numerous industry awards including Hotelier of the Year 2003, two industry Lifetime Achievement Awards in 2016 and 2020. He was awarded an Honorary Doctorate of Business from Solent University, is on the Board of Governors for The Royal Academy of Culinary Arts and an active supporter of Action Against Hunger. Robin was appointed OBE in the 2022 New Year Honours for services to the hospitality industry and philanthropy and remains as Chairman of Home Grown Hotels.The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

What can I say about today's guest that has not been said already? Well, let me give it a go.I got some time with one of the most recognisable names in the UK hotel scene, Sally Beck - General Manager of the quite stunning Royal Lancaster Hotel in London.Sally's career is just brilliant and we get through a lot, including:-Growing up in pubsGetting a start in salesCitroen 2CVsAdvancing through SalesStepping up to GMHosting UEFA (And the creative thinking that won it)Last minute openingsPositive PressureTransparency & CommunicationThe Hoteliers CharterAnd so much more. Sally is one of the UK's most prominent hoteliers and for a very good reason. She clearly cares deeply about the industry but critically hasn't has done her fair share to help improve it. It was just wonderful to get some time with her and I hope you'll agree, it's a fabulous chat.Enjoy!The GuestSally has been the general manager at Royal Lancaster London since 2012 and during her time has managed a £85m refurbishment investment programme of the hotel, which was unveiled in 2019. She continues to be a shining light for the UK Hotel scene.LinkedIn - https://www.linkedin.com/in/sally-beck-mi-fih-20218a62/Twitter - @SallyBeck66Instagram - @sally_beck66The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another belter for you this week as I got some time with Masterchef: The Professionals champion 2022, Nikita Pathakji. One of the the joys of that competition is that it gives chefs of all levels the opportunity to compete against each other, with Nikita winning the competition whilst at Junior Sous Chef level. Her career has of course accelerated since then which we cover in our chat. We also get through:-Using brownies to get out of UniversityMoving to LondonFinger sandwichesMoving to Micheln StarBibendumTaking time out to TravelBack to LondonMoving past MichelinPhil HowardKitchen W8Positive shoutoutsMasterchef: The Professionals - The journeyThe futureAnd so much more. There's a whole lot more to Nikita than her Masterchef Journey and she's building herself a world class career, following what she is passionate about and taking some serious learning along the way. There's so much to love in her story.Enjoy!The GuestInstagram - @chefnikita.pWebsite - https://www.chefnikita.com/Nikita Pathakji, the winner of MasterChef: The Professionals 2022, grew up in Derby before moving to London to pursue her dreams of becoming a chef. Nikita has worked in various Michelin starred restaurants across London, until she joined Kitchen W8 in 2020 where she worked up to Junior Sous Chef. Nikita is classically trained with a love for Asian flavours and loves to create her own style of fine dining in the dishes she creates. These days you can taste Nikita's food at events and pop ups across the country.The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

I've gone all luxury this week as I head into Hampshire and specifically within the rather wonderful Four Seasons Hotel Hampshire where I got some time with their fantastic General Manager, Andrew Harrison.As always, we get through a lot including:-Getting startedGetting the right kind of experienceLearning attention to detailDiscovering wine cellarsGetting the travel bug in AsiaGraftThe nomadic career journeyFour SeasonsSleeping in a jungleLuxury TentsSugar based produceThe diversity of the worldReturning homeThe Four Seasons HampshireBeing Pet friendlyAnd so much more. Andrew has had a fabulous career so far and has closed the travel loop by returning to the UK to oversee one of it's finest country house hotels. There are so many stories in here from his travels.Enjoy!The GuestAndrew Harrison is General Manager at Four Seasons Hampshire. Originally from the UK, Andrew’s extensive 28-year-long career at Four Seasons has seen him work across the US and Asia, whilst moving between tropical islands and beautiful cities, including Kuala Lumpur, Mauritius, Mumbai and Langkawi before being appointed to Hampshire in the English countryside. “Four Seasons Hampshire offers an unrivalled escape – whether you’re looking to relax, reconnect or discover something new, this is the space to be.”says Harrison. He adds: “Our incredible team have perfected a passionate and personalised service to create a comfortable and welcoming home from home for our guests which sees them stay with us again and again.” The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

And so here is part two of Matt's epic journey.In the first part we learned about an incredible amount of adversity that Matt had to deal with. By his own admission, some of it self inflicted.In the second part, there's definitely a transfer over to hope and moving forward.In this part, we get through:-Bluebird RestaurantRe-focussing Energy into the positiveMaze RestaurantPeopleJamie OliverLearning leadershipGiving backCaravan restaurantsCovidExtra Curricular CollaborationsBecoming an influencerAn accidental businessLosing a loved one in LockdownsFinding his long lost DadI'll be forever grateful to Matt for sharing his story so openly shining a light on how good the glory can feel when you've had to swim through some shit to get there.Enjoy!The GuestMatt BurgessA proud New Zealand Maori, Matt started his career in Wellington, cutting his teeth in some of the city’s most iconic restaurants; Dockside, Cafe Laffare and the legendary Matterhorn. Matt moved to London in 1998 starting at the newly opened Soho House in Greek Street. He went on to work as a Senior Chef at Bluebird in Chelsea, Gordon Ramsey’s Maze Grill and Jamie Oliver’s Threadneedle Street. In 2015, he was snapped up as the Group Executive Chef at Caravan and Vardo Restaurants, where he was part of the team growing the brand from two to seven sites. With over 30 years experience, Matt Burgess, often known at @matblak on Instagram, began his next move in 2022 with a step into his own food consultancy business, Kaiwhenua. At Kaiwhenua, which means food from the land in his native Maori, Matt now creates innovative recipes for companies including Goodman Steak House Group, Caravan Restaurant Group and premium ceramic BBQ brand Big Green Egg, to name a few. Live fire and BBQ aficionado, Matt is a content creator and Ambassador for some of the largest global BBQ brands including Weber, Big Green Egg and Smokey Oak BBQ. Matt also offers professional food photography and videography and is a qualified coach and mentor. Matt Burgess runs a seasonal sell out supper club and has created a range of condiments under the brand Kai by Matblak. Instagram @matblakLinkedIn http://linkedin.com/in/matthew-burgess-426a4535Twitter @chefmattburgessSponsorsToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

My life have I got a story for you this week.Introducing Matt Burgess (Known as Matt Blak on Instagram) who has a story so epic, a Hollywood writer should pick it up. I made a decision half way through chatting to Matt that I'll just let this one roll for as long as it takes as frankly, there's learning from the outset and all the way through. It's a 2 hour chat so I'm breaking this up into two this week, the first part for you now and the second part on Friday.So here is Part one.And crikey it doesn't disappoint. We get through:-Self care dayVery humble beginningsGangsHorticultureThe connection to cookingPiles of dishesLearning through mimickingRunning the showWinning some moneyThe danger of comfortAustraliaMafiaArrival UKSoho HouseDrug UseSeeking helpDespite an epic journey of adversity, Matt's approach to his story is one of deep reflection and humility and he tells it openly and honestly with a lot of humour thrown in. He does this in the hope that someone out there can learn from his mistakes.Of course his story does not finish there and tune in later in the week for the superb part 2.Enjoy!The GuestMatt BurgessA proud New Zealand Maori, Matt started his career in Wellington, cutting his teeth in some of the city’s most iconic restaurants; Dockside, Cafe Laffare and the legendary Matterhorn. Matt moved to London in 1998 starting at the newly opened Soho House in Greek Street. He went on to work as a Senior Chef at Bluebird in Chelsea, Gordon Ramsey’s Maze Grill and Jamie Oliver’s Threadneedle Street. In 2015, he was snapped up as the Group Executive Chef at Caravan and Vardo Restaurants, where he was part of the team growing the brand from two to seven sites. With over 30 years experience, Matt Burgess, often known at @matblak on Instagram, began his next move in 2022 with a step into his own food consultancy business, Kaiwhenua. At Kaiwhenua, which means food from the land in his native Maori, Matt now creates innovative recipes for companies including Goodman Steak House Group, Caravan Restaurant Group and premium ceramic BBQ brand Big Green Egg, to name a few. Live fire and BBQ aficionado, Matt is a content creator and Ambassador for some of the largest global BBQ brands including Weber, Big Green Egg and Smokey Oak BBQ. Matt also offers professional food photography and videography and is a qualified coach and mentor. Matt Burgess runs a seasonal sell out supper club and has created a range of condiments under the brand Kai by Matblak. Instagram @matblakLinkedIn http://linkedin.com/in/matthew-burgess-426a4535Twitter @chefmattburgessSponsorsToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis:...

We've got another epic journey for you this week as I got some time with CEO of Umbrella Training and Employment Solutions (and almighty Apprenticeships champion) Adele Oxberry.And what a story she has, getting involved in hospitality from an early age right through to now, heading up one of the sectors most prominent training and apprenticeship providers.Adele is super chatty and so we get through loads including:-Starting youngThe lessons of housekeepingMoving to receptionDeveloping leadership skills earlyGetting passed boredomChasing Dust with scissorsMoving into assessingJuggling motherhood and careerUmbrellaWhat are Apprenticeships?finding the joy in your lifeGamification (Who knew that was even a word?)And a whole lot more besides.Adele is awesome and her energy and enthusiasm for the industry is there for everyone to see. Once again, a huge shout out to Jo Harley for the introduction (My secret booking agent)Enjoy!SponsorsToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy