DiscoverHospitality Meets... with Phil Street
Hospitality Meets... with Phil Street

Hospitality Meets... with Phil Street

Author: Phil Street

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Hospitality Meets... is your weekly light-hearted look into the stories and journeys that make up the wonderful world of hospitality. Join founder and host Phil Street as he meets people from all walks of life from within the industry from the Founders, the Chefs, the Hotel General Managers and Restaurant Managers to the Engineers, Designers, Financiers and even Politicians. Phil will be showcasing the sheer diversity of opportunity that exists within hospitality and the fun you can have along the way all through the wonderful stories that exist in day to day life. So whether you work in hospitality already or are hospitality curious then join Phil for a laugh and some insight into the greatest industry on earth.

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105 Episodes
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Throughout my time of running this humble little show, I've been introduced to people from all over the industry in various capacities. It's one of things I love the most. Today's guest is inspiring hearts and minds on choosing a career in hospitality but is not just leaving it there, he's then facilitating connections to help get them the best start possible. I got some time with John Holden, Food & Beverage Lecturer at Tameside College and Founder of Bridging the Skills Gap (https://www.btsg.org.uk (https://www.btsg.org.uk)) We chat through:- Hospitality meets (Yay) Moving into academia Passing on the passion Moving to London Learning German Dealing with legal issues Starting in pubs Changing perspective Moving over to training Grabbing life by the balls Sliding doors Competitions Helping students Work experience Awful guests Being a good guest Striking up relationships And so much more. John's work is exceptional and I'd encourage anyone who wants to help give the next generation a great start in their career to reach out to him on Bridgingtheskillsgap@btinternet.com Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
I was thrilled to get some time with todays guest, Mark Fenelon, CEO of Clink Hostels (https://www.clinkhostels.com/ (https://www.clinkhostels.com/)). Not just to chat to someone from within another sector of hospitality that we have not yet covered, but also because Mark's Journey to CEO of the company is not your average, every day route. We get through loads including:- The Hostel experience Australia The change of standards The rise and rise of the hostel sector Relationship facilitation Bcorp Covid - the experience inhibitor Shut up and listen Rewarding volunteers Being socially responsible Marginal gains Finding your passion The potential of the hostel sector Guest experience Lisbon Diversity & Inclusion And so much more. Mark sounds very comfortable in his own skin and has clearly found a sector where he feels at home. I for one am excited about the growth potential of this sector along with the great work that Mark and his teams are doing around B corp accreditation. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
Time spent with today's guest is time well spent indeed! I once again got Jim Knight back on the show to chat about his recently released "Leadership That Rocks" (Available here - https://www.knightspeaker.com/product-page/rock-n-roll-with-it (https://www.knightspeaker.com/product-page/rock-n-roll-with-it)). Jim is a previously published author and Public Speaker extraordinaire around Leadership and Culture and is a special friend of the show. We get through:- Florida Covid in the USA Changing culture Music Ideas inspiration Book writing Gaining more leaders Learning Hiring Rock stars Life happening for you Shrek Jim & Brantisms Ted v Ted Not muscling results Mentoring Respect Jim’s future books And so much more! Jim is incredibly comfortable chatting about this topic and I do my level best to keep up with him. He chats with passion and knowledge all the way through and you are sure to take away some absolute golden nuggets. I'm eternally grateful to Jim for his time. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
This week I bring you another superb human being. I chatted to Grant Campbell, General Manager at the Nobu Hotel London Portman Square. We get through a lot as always including:- Having a hospitality family Being introduced to hard work Starting as a chef Pioneering free wifi Inspiring Leaders Moving into Lifestyle Sense of arrival The mad hatters tea Reassessing goals A Covid pre-opening Mentors St Julians Scholars Coopetition The Nobu London Portman Square A brief history of Nobu Brand endorsers Special bonds Finding your niche And so much more. Grant is an excellent ambassador for the industry and has built a superb career for himself so far. There's lots of great content on how he has built to this date. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
I love how some things work out, you read an article and then you are immediately captivated by someone's story. I stumbled on today's guest through a late night LinkedIn feed trawl. And boy, am I glad that I did. Inspiring from start to finish, I got some time with the inspirational and absolute force of nature that is Amber Staynings, CEO of Bums On Seats (https://bumsonseats.org/ (https://bumsonseats.org/)). It's all action from the get go as we cover off:- Frogs in throat Moving to Guildford Being a glass half full person School Being rebellious Driving without sat nav What is Sales? Going (Not going) to South America Working harder than hard Having a health scare at 21 Knowing when to slow down People over profit The 2nd health scare A Phil Street Rant Bums on Seats Mentors And so much more! Amber really has one hell of a story with more than her fair share of adversity to conquer and as a result, it's inspiring throughout. A massive thank you to Amber for sharing her story so openly. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
What a delight I have for you this week as I delve into the world of wine with one of the best in the business, non other than Shane McHugh, Group Wine Buyer at the glorious Goodman Restaurants. Shane is very open with his time and his stories and we get through loads including:- Transport Links Post pandemic positivity Family ties The Celtic Tiger Family hospitality Starting out in hotels Supportive parents Going to America Opening rare and expensive wine Passion v knowledge Wine stories Taking the learning from each experience Getting the craic with Arnold Schwarzenegger Restaurant openings Taking the knocks Wine buying in a pandemic Shane the wine supplier Californian Wine And so much more. Shane has a natural hospitality personality and his humourous storytelling is never too far away in our packed chat. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
Ahhhhhh Culture. What is it? How do we achieve a good one? All this and more when we got some time with today's guest, Benjamin Drury AKA the Culture Guy! As you might expect, there's a lot of chat around culture but a whole lot more too including:- Receiving Parcels The Culture Guy The Inner workings of a company What is Culture? Creating Cult like status Values Sanity check Trust Hiring for cultural contribution Simplifying business Bringing the emotion Job Adverts Creating a safe space for mistakes The Legacy impact challenge Changing the world Benjamin talks with such passion and energy from start to finish, it's difficult not to feel uplifted so if you are thinking about getting the culture in your business nailed down, then have a listen and engage with Benjamin to fill in the rest. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
I am so delighted to unleash this weeks chat to you all as I got some time with one of my early career mentors, Ian Wynne-Smythe or as I affectionately know him, Sir Winnifred of Smythe. Sir Winnifred is a veteran of the cruise world having forged a 30+ year career on board. We chat through his career and get through a lot including:- Names Covid and Cruising The Isle of Mann Careers advice Starting in the arts From Bursar to Purser Leaders who remain quiet Balancing your float Discovering the leader you want to be Ship rumours Greg “The Printer” Humble ship beginnings Counting money The training ground of reception Dealing with immigration Tiny Statue of Liberty Nine Eleven on a cruise ship The origins of “Set in Stone” And so much more. There is so much humour throughout this chat and I was grateful to Ian for the time afforded. I hope you enjoy. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
I love who I get introduced to as part of the Podcast. Todays guest represents that. I chat to Stephen Carter OBE, one of Scotland's most legendary hoteliers. For someone whose career has spanned over 40 years, you can imagine we get through a lot including:- East Neuk Untrue reputations Scottish seafood Humble beginnings Picking up accents Rejecting the Seychelles Holiday Inn Moving to Scotland The Motivated Team The Tobacco Patch Buying the rights to Le Man Cars Setting aside time to dream Integrating locally The East coast path New opening foibles State of the art fire alarm systems Making the best of a bad situation Entertaining the King of Jordan The OBE And so much more. Stephen is an absolutely legend and is very open with some cracking stories throughout. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
Today's guest is doing something special. If you are an independent hospitality business and you are just getting started (Or even if you are not) then focus on your strengths and let Liam and his team support the rest. We chat to Liam Jones, CEO and Founder of Foursquare Group, A support services consultancy based out of Liverpool. Our chat is rammed full of business intelligence and in addition we get through:- World Heritage Jewson Corporate Life Health & Safety The many hats of Hospitality Covid response Creating goodwill Naming companies Evolution The life cycle of business Tapping into your strengths Leadership as a career Authenticity Diverse boardrooms Creating stories with mates Podcasting And Liam's excellent journey. It's a privilege to get some time with people like Liam and there's so many golden nuggets in the chat. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
The variety of opportunity in hospitality is something I bang on about all the time (You'll no doubt know that by now). Today's guest is another example of that. I chatted to James Lemon, Founder of the awesome Mentoring platform Otolo (https://myotolo.com/ (www.myotolo.com)). It's a packed chat, as always, covering off:- Wimbledon Cowes Giving up your bed Selling books door to door Recruitment Strategy Big business Small start-up Downturns Otolo Attitude and Values Intrapreneur Damon Hill driving boats The origins of Otolo Mentoring Attracting people in Hospitality training Collaboration Locking yourself out in Lisbon And so much more. James talks with such intelligence and energy that it's hard not to get hooked in and he has created an awesome platform for the industry. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
Where to begin on this weeks guest? I always had a dream to interview Harry Murray MBE, Chairman of Lucknam Park (https://www.lucknampark.co.uk (https://www.lucknampark.co.uk)) and today is a fulfilment of that dream. We get through a lot as always including:- Hospitality as show business The industry of dreams Having a vision Salford tech Breakfast for 2000 people Respect Leadership Learning French quickly Climbing the ranks in hotels Becoming GM Unexploded bombs South Africa Being made a chief Moving to the English Riveira Pressure points Master Inn Holders South Africa in the 90’s Events for Royalty Lucknam Park The MBE And so much more. There's some wonderful snippets of advice throughout and I'm in awe of the work that Harry continues to do for this industry, he is an inspiration. The day after our chat he was off on a 200 mile bike ride for Hospitality Action. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
What a cracker we have for you this week. What does it take to be an HR leader in an iconic hotel and restaurant? Well, we chatted to Sarah Powell, HR Director at Le Manoir Aux Quat'Saisons (https://www.belmond.com/hotels/europe/uk/oxfordshire/belmond-le-manoir-aux-quat-saisons (https://www.belmond.com/hotels/europe/uk/oxfordshire/belmond-le-manoir-aux-quat-saisons)) to find out. Look out for another mispronunciation from Phil. We get through loads including:- Reopening Admin days Studying languages Teaching English in the Indian ocean The careers book The Hilton graduate programme Plan v no plan Housekeeping The move into HR Bad interviews Opening the Soho Farmhouse Working in a pub Le Manoir Raymond Blanc The garden HR’s Role Richard Osmond The IOH Hospitality Minister Hospitality - the career of choice Attitude is everything And of course Sarah's superb journey so far. Sarah talks with great knowledge and passion around HR and hospitality throughout our chat and I love the fact that she has built a career around seeing where the opportunity is. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
Covid has impacted many of us, no question about that. Today's guest has taken the negatives surrounding 2020 and turned them into real positives. I got some time with Maria Malaniia, Founder of the Savvy Hotelier (https://www.savvyhotelier.net/ (https://www.savvyhotelier.net/)) and self employed guest experience consultant (https://www.malaniia.com (https://www.malaniia.com)). As always it's an action packed chat and we cover:- Getting the start Theme parks Frying food Stockholm weather Getting paid to travel Learning Finnish Seeking experiences Working on cruise ships Moving to London The IHG Office Career paths Kickboxing Timing Loyalty programmes Redundancy The Savvy Hotelier Maria’s favourite work trip Monaco Refurbishments Co-Opetition Big Brand And Maria's awesome story so far. Maria has a natural hospitality personality and she has used 2020 to significantly upskill. Look out for her content across LinkedIn and Instagram. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
In the next of our Bonus Episode's we chat to the brilliant Ken McGarrie, Passionate hospitality advocate, Founder of Korgen Hospitality in Chicago, USA and author of the superb "The Surprise Restaurant Manager". We get through loads including:- The career start Finding “A real Job” How people arrive at being a restaurant manager Where the book came from Asking for help I have the time The power of language Being alert to the first impression Being aware of your guests mood The complainers who don’t complain Covid US & UK Being thankful to your team Making your team "unpoachable" Psychology Whingeing The Surprise Restaurant Manager Ken’s pay it forward And of course Ken's superb journey. The book rightly takes front and centre here and Ken has created an invaluable resource for the industry. A massive thank you to Ken for coming on to chat, especially at 4.00am his time! Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
In this weeks episode of Hospitality Meets, we got some time with the wonderful Lorraine Copes, Founder of Be Inclusive Hospitality (https://www.bihospitality.co.uk (https://www.bihospitality.co.uk)), Procurement consultant and Life coach. It's a jam packed chat with another wonderful human with an exceptional journey. We talk about:- Being Purpose Led Starting in logistics Making pragmatic plans Working for brands you respect Working with Danny Meyer Managing change Career break Triangle of success Be Inclusive Hospitality Inclusion & diversity Coaching Authentic leadership Over eating at food tastings The Greg Wallace pallet And of course Lorraine's fantastic journey. It's yet another indication of the variety of journeys and roles that you can do in this incredible industry culminating in Lorraine leading the conversation on inclusivity within the sector. Bravo Lorraine! Enjoy. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
I'm not going to lie, I'm a huge fan of the venue that today's guest leads. I got some time with Andrew Coggings, Managing Director of Entertaining and Hospitality at the Goodwood Estate (https://www.goodwood.com (https://www.goodwood.com)). It's an epic chat and we get through loads including:- The Festival of Speed The values of Goodwood Bottling selfies Growing up in Durham Going against careers advice The Caterer & Hotelkeeper Being headhunted to Hilton Moving to Dubai Being a forerunner hotel Moving to South Africa Using Rugby to get a job Being in SA for 1995 Rugby world Cup Pressurised refurbishments Harry Murray as a mentor Langkawi The importance of contracts Moving back to UK Doormats Slaley Hall Buying a pub Running a burger restaurant The Goodwood magic dust Trust & Respect The Duke Salman Rushdi and Rats Nelson Mandela and Photo’s And so much more. Andrew treats us to many a story throughout his chat and I'm grateful for the time he gave me. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
Episode 78, the day that Hospitality Meets ACTUALLY MET SOMEONE. Yes, this week, we got some actual face to face time with the epicness that is Paul Spencer, Operations Director at Locke (https://www.lockeliving.com). He shared some time with me out of his more than hectic schedule at the beautiful Bermonds Locke, one of the newest properties in the ever expanding Locke portfolio. Paul is all action from the get go and you can tell he's abundantly passionate about what he does which means we get through loads in our short time, including:- Bermondsey People and culture School Starting as a chef Moving to front of house Learning The support network Mentors Working from portacabins Dealing with clashes Taking the first GM role Moving around Golf London Beating your revenue manager on rates IHG Being out of your depth Learning lessons Finding your home Paul is one of Hospitality's inspirational leaders and I found his energy infectious for all the right reasons. Our chat also made me realise that I need to upgrade my "out and about" kit. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
There are so many exceptional people in hospitality and this week we got some time with yet another of those. We chat to Aseem Kapoor, Founder & Chief ARK-itect at Ark People Solutions (https://arkpeoplesolutions.com). We chat about:- Being an Ark-itect Travel plans The first meeting Standing meetings Heated debates Creating positive work environments Early path to becoming a doctor Hotel openings Defining brands Creating culture Job titles Leadership Starting your own business Kindness Enjoying what you do Who are you? Laughing through hysteria Breaking in to a hotel Ark and the future Creating Apps And of course Aseem's amazing journey. Aseem talks with so much business intelligence it's a cracking chat, not to be missed. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
Well, what a lovely treat we have in store for you today. We got some time with the awesome humans at the sharp end of the Institute of Hospitality (https://www.instituteofhospitality.org), Kellie Rixon, Chair and Robert Richardson, the new CEO. We chat about: The Tom cruise of the Hospitality Industry Richard Robertson World exclusives The impact of the weather How Robert’s appointment came about Serendipity Recording conversations with yourself The support Signatures Roberts email strategy Walking I’m In Collaboration Robert’s Instagram Phil Street Love in and of course we talk through the story behind Roberts appointment and what the future holds. It's an exciting time I'm super excited to see what this new appointment will bring. Enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
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Comments (3)

Rachael Stevens

Phil is a natural host, the conversations are all very honest, light-hearted and funny and what better time to shine a light on all of the great people and stories in the Hospitality industry! Love the diversity of the people he has on his podcast and look forward to listening to more episodes!

May 6th
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Robert Richardson

An absolute pleasure to record this with Phil, a generous and well researched host. I'm looking forward to listening to future editions (that don't have me in them)!

May 4th
Reply

Kram Jonathan Heyburn

Can’t wait #excited #londonhospitality

Apr 14th
Reply
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