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Hospitality Property School

Author: Gerry MacPherson

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Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers.

This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees.

In these podcasts, we are sharing this knowledge in easy-to-understand bit size episodes with aspiring and seasoned hoteliers/innkeepers.

New episodes are released every Thursday at 12 pm EST / 6 pm CET
296 Episodes
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Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot!In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in!Continue reading, watching, or listening and I’ll share strategies for retaining top hotel talent …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/effective-strategies-for-retaining-top-hotel-talent-352Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/_twuy00Alq8A Division of Keystone Hospitality Property Development
From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security team is the key to peace of mind.Ensuring a safe and secure environment in your hospitality property a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore what it takes to become part of this specialized team.Continue reading, watching, or listening, and I’ll share the qualification's hotel security employees should have …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/tBJ2HojQ8EEA Division of Keystone Hospitality Property Development
Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'!The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking about the qualifications you should look for in a hotel accounting and finance employee.Continue reading, watching, or listening and I’ll share the qualifications hotel accounting and finance employees should have…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/7utly6Lt7s0A Division of Keystone Hospitality Property Development
Where tranquillity meets excellence.Why the right spa and wellness employees can be the heartbeat of your guest's experience.A hotel spa and wellness employee is responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the qualifications that are necessary for a hotel spa and wellness employee to succeed in their role.Continue reading, watching, or listening, and I’ll share the qualifications spa and wellness employees should have, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-trained-spa-and-wellness-employees-can-boost-your-hotels-revenue-and-guest-satisfaction-eps-349Take advantage of our courseshttps://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/DGyRqbmNTBYA Division of Keystone Hospitality Property Development
Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property.In this episode, I’ll share the hotel maintenance employees qualifications to look for. A hotel's maintenance team is responsible for ensuring that a properties facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment and systems as needed.Continue reading, watching, or listening, and I’ll share the right hotel maintenance employee qualifications that an applicant should possess, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/why-hiring-competent-hotel-maintenance-employees-are-critical-for-your-infrastructure-safety-348Take advantage of our courseshttps://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/-ydwLNMbB-cA Division of Keystone Hospitality Property Development
Looking to breathe new life into your hospitality property brand? Discover the top tips and tricks for reviving your brand and reigniting your success.Today’s episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld.Hospitality property businesses are constantly evolving with the times. There’s so much competition out there, and it’s essential to remain current and relevant. One of the best ways to accomplish that is to refresh your brand.Updating your image and messaging will help your business stand out and attract new customers. But how do you go about refreshing your brand, and where do you start? Keystone HPD shares some tips and tricks for giving your hospitality property a fresh new look!Continue reading, watching, or listening, and I’ll share why it is important to refresh your brand in the hospitality industry, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/reviving-your-hospitality-property-brand-tips-and-tricks-347Take advantage of our courseshttps://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/pSDRMeSZFFwA Division of Keystone Hospitality Property Development
Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author.Listen as Gudrun shares how she turned passion into reality.Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author.If you are looking for some fun stories, great observations, and amazing insights you can take and use in your life, you’ll want to listen to this interview.All that being said, let’s jump into this…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/gudrun-cuillo-hospitality-property-owner-winemaker-author-346“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://hospitality-property-school.onpodium.co/YouTubehttps://youtu.be/5MkyrEAaujAA Division of Keystone Hospitality Property Development
Do you have a passion for delivering unforgettable guest experiences? Discover the key qualifications you need to succeed as a hotel concierge.A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss the qualifications that are necessary for a hotel concierge to succeed in their role.Continue reading, watching, or listening, and I’ll share the importance of a hotel concierge…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-qualifications-that-set-a-great-hotel-concierge-apart-345Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/Use code – celebrate50Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/vuZMineNA9QA Division of Keystone Hospitality Property Development
Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property?The following are the qualifications of a hotel human resources employee that will help you succeed.A hotel human resources employee, or HR employee, is responsible for managing the workforce of a hotel. They are responsible for recruiting, hiring, training, and managing the staff to ensure that the hotel runs smoothly and provides excellent service to its guests. I am going to discuss the qualifications that a hotel HR employee should possess.Continue reading, watching, or listening, and I’ll share the vital qualifications necessary for sales and marketing employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-key-qualifications-to-look-for-in-a-hotel-human-resources-employee-344Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/Use code – celebrate50Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/DnA6WjrMS1kA Division of Keystone Hospitality Property Development
Are you ready to elevate your hotels sales and marketing game? Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace.Sales and Marketing employees are essential to any hotel's success. They are responsible for generating revenue by attracting new customers and retaining existing ones. In this episode, we will explore the qualifications required for a Sales and Marketing employee in the hotel industry.Continue reading, watching, or listening, and I’ll share the vital qualifications necessary for sales and marketing employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/qualifications-of-a-sales-and-marketing-employee-343Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/Use code - celebrate50Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/RmogAJVLZokA Division of Keystone Hospitality Property Development
Are you looking to stand out in the competitive world of hotel food and beverage? Here's what you need to know to hire the right people to impress you and customers alike.Food and beverage employees are responsible for ensuring that guests have an enjoyable dining experience in a hotel. From preparing and serving food to creating drink menus and handling guest requests, food and beverage employees must possess a unique set of skills, qualifications, and qualities to excel in this role. In this episode, I will explore the necessary qualifications of a hotel food and beverage employee.Continue reading, watching, or listening, and I’ll share the fundamental qualifications of a food and beverage employee…Continue reading, watching, or listening, and I’ll share the essential qualifications of a hotel housekeeper …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/qualifications-of-a-hotel-food-and-beverage-employee-342“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/RRC6zrT5AdwA Division of Keystone Hospitality Property Development
Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position.In this episode, I’ll explore the qualifications for a hotel housekeeper.If you've ever stayed in a hotel, resort, or bed and breakfast, you know how important it is to have a clean and comfortable room. The person responsible for ensuring that the room is spotless and well-stocked with amenities is the housekeeper. Hotel housekeeping is a critical part of the hospitality industry, and it requires a specific set of skills and qualifications.Continue reading, watching, or listening, and I’ll share the essential qualifications of a hotel housekeeper …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-invisible-heroes-of-hospitality-qualifications-for-a-hotel-housekeeper“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/the-invisible-heroes-of-hospitality-qualifications-for-a-hotel-housekeeper-341Get Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/ysI6yQAIkWMA Division of Keystone Hospitality Property Development
Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality properties work orders with ease.Dan Roberge, the founder and CEO of Maintenance Care. This is a maintenance management platform that streamlines work orders, sets up preventative maintenance scheduling, asset tracking, and capital planning.Dan has spent the last 20 years working with the hospitality industry, and we are thrilled that he has taken the time to share his expertise with us.Continue watching listening for the complete interview …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/dan-roberge-ceo-of-maintenance-care-interview-340“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/f-sOTf3UxsEA Division of Keystone Hospitality Property Development
A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests.I’m going to explore the qualifications to look for when hiring the right front desk employees.The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's entire stay. They are also responsible for a wide range of tasks that require exceptional customer service skills, attention to detail, and the ability to think on their feet.Hiring the right front desk employees is essential for any hospitality property owner or manager, and if you are looking to hire the best talent, I’ll provide valuable insights and practical tips to help you succeed.Continue listening, and I’ll share the qualifications to look for when hiring the right front desk employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/expert-insights-hiring-the-right-front-desk-employees-for-your-hotels-success-339“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/Hm2cxI5oDMEA Division of Keystone Hospitality Property Development
Conducting hotel employee interviews is a critical step in the hiring process. In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates.For many, hiring season will soon be here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, you may need to interview.Guidelines you need to followPrepare a list of questionsPreparing a list of questions before the interview is essential to ensure that all necessary information is covered. The questions should be tailored to the specific job and should focus on both technical and soft skills. Additionally, it is essential to ask open-ended questions that allow candidates to provide detailed responses.Continue reading, watching, or listening, and I’ll continue with guidelines you need to follow when hiring employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/behind-the-scenes-a-look-into-the-best-practices-for-conducting-hotel-employee-interviews-338“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/2733xeGhPv0A Division of Keystone Hospitality Property Development
The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when recruiting employees.I’ll explain How to Attract the Best Employees.Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to guests, maintain a positive reputation, and stand out in a competitive industry. Attracting top talent, however, can be a challenge, especially in a market where skilled hospitality professionals are in high demand. Continue reading, watching, or listening and I will discuss strategies to attract top talent, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-to-attract-the-best-employees-to-your-hotel-tips-from-industry-experts-337“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/hqxjsf0SXBQA Division of Keystone Hospitality Property Development
Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace culture. I’m going to share the steps for creating your DEI strategy.A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued. Continue reading, watching, or listening and I’ll explore the steps for creating a DEI strategy for hiring hospitality property employees …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/from-hiring-to-retention-how-a-dei-strategy-can-transform-your-hotel-workforce-336“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/T9TYzPYTTvYA Division of Keystone Hospitality Property Development
Recruiting hotel employees is an important process for any hospitality property and the right employees can make all the difference in the success of a hotel. I will discuss the key steps you need to take.The Role of Soft Skills in Recruiting Hotel EmployeesIn this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel employees. I will discuss how to identify and assess these skills during the hiring process and the impact they can have on the success of your hospitality property.The hospitality property industry is centered around providing exceptional customer service to guests. To achieve this, properties need employees who possess a range of soft skills, such as communication, teamwork, problem-solving, and empathy. While technical skills and experience are important, soft skills are what set apart outstanding hospitality professionals.Continue reading, watching, or listening and I’ll explore the role of soft skills in hiring hotel employees and how to assess them during the recruitment process …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/attracting-top-talent-best-practices-for-recruiting-hotel-employees-335“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/3HDO6zfWB1cA Division of Keystone Hospitality Property Development
Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests. Each department has a specific role to play, and I’m going to share the top 10 departments you need to consider for your property.A central belief of most personal development philosophies is that to have a wonderful life, one must take complete responsibility for it and everything that happens. As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manifested any problems or uncomfortable situations that have occurred. Passing blame to, or not being supportive of your employees, can develop a disease that can destroy your business and have a negative influence on your life. Your issues don't go away until you take responsibility for them. Alright, you might be thinking, “This stuff is a little heavy, I just want to know what departments I need.” The reason for this thought process is that so when you have an organizational strategy in place and have it work, you have to have the right mindset. You have to be able to look at the big picture. Continue reading, watching, or listening and I will explain more about why and which departments you need at your property…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/10-departments-in-a-hotel-a-guideline-for-all-hospitality-propertys-ep-334“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/QMgU2lFAOmcA Division of Keystone Hospitality Property Development
Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia IncStacy has partnered with some of the world’s leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furniture, and accessories that enhance rooms of some of the world’s most luxurious hotels and resorts including Marriott, Hyatt, and Hilton. All that being said…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/interior-design-specialist-stacy-garcia-interview-333“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/GeR7Hg4RVTEA Division of Keystone Hospitality Property Development
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Comments (2)

Brett B

Hi J. I've like the lawyer Podcast and found tremendous value in them. However this on was very poor. It was a 14 minute repeating commercial. Maybe there is an upload error, it's just not what I'm used to hearing from you as far as quality content

Nov 13th
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