Human Capital
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Uncover the deeply human aspect of working. Join Jeff Hunt, GoalSpan CEO and longtime business consultant, as he interviews guests who help us learn to embrace the value of human capital in new ways. Explore how to better the world of work for humans and rediscover the most important asset we have in the workplace – Human Capital.
95 Episodes
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In this illuminating episode, Jeff delves into the crucial interplay between organizational culture and sales strategy with Alice Heiman, a renowned sales leader and consultant. Together, they navigate the intricate landscape of modern business, highlighting the indispensable value of a strong sales mentality that emphasizes customer relationships, strategic market growth, and clear communication. Alice and Jeff bring the need for a clear exit strategy to the vital importance of aligning team strategies with long-term goals, and dynamics of customer relationships, and stress the necessity of multiple touchpoints. Alice advocates for a structured approach where top-tier clients have direct connections not just with sales, but also with product specialists, engineers, and senior executives, ensuring enhanced customer satisfaction and retention.
Join Jeff Hunt in an engaging replay of a previous episode of the Human Capital podcast, featuring Cassandra Goodman, a distinguished figure in the world of business and leadership. Cassandra is known for her impactful roles in companies like GE, Adobe, and Mastercard, bringing a refreshing perspective to leadership with her latest book "Being True."
In this conversation, Jeff and Cassandra delve into the "True Leadership" concept, encouraging us to move away from conventional leadership paradigms. Cassandra discusses the profound impact of understanding our inner nature, embracing all aspects of ourselves, and leading with empathy and effectiveness. They share insights on how cultivating self-awareness and authenticity can lead to not only personal fulfillment but also create a positive ripple effect in organizational culture.
In this enlightening and transformative episode, Jeff welcomes Jeanine Turner as his guest. Jeanine is the author of "Being Present." Jeanine is also a Professor at Georgetown University, and she brings over three decades of research into how we use communication technologies and how they, in turn, shape our interactions at work, at home, and beyond. They start by dissecting the concept of "budgeted presence," where tasks often take precedence over relationships. From the challenges of navigating competitive and entitled presence to the importance of creating invitational spaces, Jeanine provides invaluable insights into how our tech habits impact the depth of our connections.
Jeff and Jeanine uncover the nuances of persuasive communication while keeping the delicate balance between maintaining focus and fostering dialogues that nurture empathy and understanding.
Get Jeanine's book here: Being Present: Commanding Attention at Work Being Present: Commanding Attention at Work
In this episode, Jeff interviews Kelly Ann Doherty the current Executive VP and Chief Administrative Officer at the Mr. Cooper Group, overseeing a very large aspect of the company’s people and operations functions. She has nearly 20 years of experience serving some of the nation’s leading organizations in both Communications and People Ops.
Jeff and Kelly Ann delve into corporate communication myths, emphasizing the dual role of both the "little C" in everyday dialogue with employees, and the "big C" of strategic messaging. They highlight the power of authenticity in fostering genuine connections and share innovative approaches like "Cooper Con," a conference with fun segments like "Hot Takes" to engage employees. They discuss how communication can be a strategic and competitive advantage, and how to assess your effectiveness at it, both individually and corporately.
Their conversation also explores storytelling's impact on culture and brand equity, using personal experiences to drive employee engagement. Strategies for bridging generational gaps and practical tips for enhancing communication skills round out this dynamic discussion, as Kelly Ann shares a roadmap for personal and professional growth in corporate communication.
This week Jeff's guest is Shan Cooper. She is the Founder and CEO of Journey Forward Strategies. Shan’s impressive background includes being the first Black Woman to be VP and General Manager of a division of Lockheed Martin, overseeing 8,000 employees. She also served as the executive director for the Atlanta Committee for Progress, and is the former Chief Transformation Officer at West Rock. Shan and Jeff delve into the nuanced challenges of fostering diversity and inclusion while navigating organizational change. Shan's insights underscore the necessity of understanding long-term business cycles and addressing incidents of discrimination head-on. She shares the sobering experience of grappling with racially motivated violence within the company, highlighting the importance of creating a safe environment for dialogue and swift action against discriminatory behavior.
Shan and Jeff underscore the significance of cultural competency in business interactions, emphasizing the need for leaders to invest in understanding diverse perspectives, and the pivotal role of effective leadership alignment and communication in driving organizational transformation. This insightful conversation advocates for clear communication, robust training, and modeling of desired behaviors to facilitate meaningful change within the workplace, ultimately fostering a culture of inclusion and driving organizational success.
In this engaging podcast episode, Jeff returns from his podcast sabbatical to explore the key factors influencing job satisfaction and workplace happiness with his guest Matthew Bidwell. With valuable insights and practical examples, this episode provides leaders and managers with actionable strategies to enhance workplace culture, reduce stress, and foster lasting employee satisfaction. The discussion delves into the surprising occupations where workers are most satisfied, the impact of learning opportunities and variety on employee contentment, the crucial role of relationships with managers and coworkers, effective strategies for stress management, and the significance of extrinsic benefits, including pay, in the overall job satisfaction equation.
Read Matthew Bidwell's article here.
This week Jeff returns to his engaging conversation with Gloria Mark, Chancellor’s Professor at UC Irvine. Join Jeff and Gloria as they delve into the intricate relationship between our digital and offline behaviors. They explore the impact of technology on stress, mood, and overall well-being, shedding light on the challenges posed by information overload, especially in the workplace.
Listen in as Jeff and Gloria challenge the myth of multitasking and unveil the advantages of monotasking. They also dissect the four common myths surrounding technology usage in the workplace. Gloria shares valuable insights on how incorporating meditation and mindfulness practices can enhance focus, leading to improved goal achievement, communication, decision-making, efficiency, and safety.
In this replay of Human Capital's episode, Jeff explores the topic of uncertainty with guests Susannah and Nathan Furr, authors of "The Upside of Uncertainty." Nathan is a professor of strategy at NSEAD University in Paris, and Susannah formerly owned an apparel company. Together they explore the difference between risk and uncertainty, how creativity and uncertainty are interwoven, and how reframing, preparing, doing, and sustaining can lead us to the upside of uncertainty. Susannah and Nathan share with Jeff about what uncertainty balancers are, and how to better navigate the emotions that come with uncertainty to produce positive outcomes.
In this replay of a captivating podcast episode, Jeff sits down with Jim Harter, Chief Scientist of Workplace Management and Wellbeing at the Gallup Corporation. They explore the enduring impact of the pandemic on work culture and customer relationships, drawing insights from Jim's book, "Culture Shock." Together, they tackle the challenges organizations are facing post-pandemic, from strained customer relationships to declining employee engagement, offering solutions for a better world of work. Jeff and Jim discuss common challenges organizations are facing, including deteriorating customer relationships and declining employee engagement. Jim reveals the key habits of great managers and the five innate traits that predict managerial success. They dive into the importance of focusing on employee strengths rather than weaknesses, and how to build a diverse, strengths-based culture.
Revitalize your workplace culture, step into this special replay episode where Jeff invites you to rediscover the profound insights shared by Ginger Hardage, former C-Suite Executive at Southwest Airlines. Ginger is known for her expertise in culture-building. Join as Jeff and Ginger emphasize the importance of putting employees first, transparency, and storytelling to connect employees with the company's values and purpose.
Ginger highlights the importance of involving employees in decision-making and measuring leaders' contributions to the culture during performance evaluations. They stress the pivotal role of culture in organizational success and the role of leaders in modeling healthy conflict behavior while creating a safe work environment for open discussions and diverse perspectives.
This week, Jeff invites you to relisten and rediscover the insights shared by best-selling author and productivity expert, Chris Bailey. In this episode, Jeff and his guest talk about something that feels counter-intuitive to many; reducing workplace stress while also achieving higher productivity. In their conversation, Chris shares with Jeff about the science behind living a deeper, more intentional life. They discuss the link between calmness and productivity, the impact of dopamine on our ability to be calm, and simple strategies that can not only reduce anxiety at home and work but lead to a greater sense of peace.
Chris helps listeners understand what the six factors are that lead to burnout, how to do a dopamine fast, and how to make better decisions about dividing our time between the digital and analog worlds.
Jeff brings the topic of employee retention to Human Capital, with professional speaker and best-selling author Joey Coleman. Jeff and Joey discuss his latest book, "Never Lose a Customer Again". Joey shares his motivation behind the book, based on two decades of customer experience. He explains the critical connection between exceptional customer experiences (CX), and the need for remarkable employee experiences (EX) for employees to deliver them. They delve into the challenge of bridging the gap between CX and EX, asserting that organizations often treat them as disparate entities. Joey calls on his eclectic background, as an attorney defending "alleged" criminals, selling custom research to Fortune 500 executives, racing along the Great Wall, juggling in front of the Taj Mahal, and working in the CIA and White House. Joey is a professional speaker and has given thousands of speeches all over the world, traveling to 51 countries (and counting).
Never Lose an Employee Again
In this episode, Jeff delves into the complex but crucial topic of trust, both business and personal relationships. Trust serves as the adhesive that binds individuals, organizations, and societies together, playing a pivotal role in determining the success of a company and its relationships with its employees and customers.
Jeff's guest for this insightful interview is Dr. Henry Cloud, a renowned leadership expert, clinical psychologist, and bestselling author with extensive experience in executive coaching and leadership consulting. Dr. Cloud shares his vast knowledge and insights on trust and its impact on various aspects of performance, culture, and relationships.
Jeff and Henry explore the key components of trust, which break down into five essential elements: understanding, motive, ability, character, and track record. These are the essential components for fostering trust within organizations, ensuring that teams and leaders can work together effectively. This episode will help you learn how to actively cultivate and maintain trust within your organization.
Listen to Jeff Hunt, Barbara Collins, and Lewe Atkinson discuss the critical elements of effective strategic planning and execution in organizations. Drawing from their extensive experience in leadership, management, and strategic consulting, they explore the roles of leaders in driving change and planning for the future. They highlight the importance of collaboration between executive teams and boards in governance and strategy development. Additionally, Jeff, Barbara, and Lewe introduce a dynamic approach to strategic planning, emphasizing continuous monitoring and adaptation. Join to gain valuable insights into the keys to long-term organizational success through strategic thinking and execution.
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On this episode, Jeff welcomes Rob Seamans, PhD, an Associate Professor at the NYU Stern School of Business. Rob is also the director of the Center for the Future of Management, and was previously the Senior Economist for technology and innovation on President Obama's Council of Economic Advisers. Rob’s research focuses on how firms use technology in their strategic interactions with each other, and the economic consequences of AI, robotics, and other advanced technologies. Rob and Jeff explore the rapid adoption of AI, its economic implications, and the challenges it poses to organizations. Rob shares key findings on AI's impact, discusses cultural aspects, and addresses productivity gains, industry benefits, and how to foster inclusive AI-driven cultures. Listen in to discover strategies for addressing AI-related job-security concerns, reskilling the workforce, and ensuring ethical AI implementation with a focus on responsible design and policymaker involvement.
Join Jeff for an eye-opening conversation with Candice Smith as she shares her incredible journey growing up in apartheid South Africa. Candice discusses challenging a system that marginalized voices based on skin color, and how she discovered the power of the thinking environment. Candice and Jeff discuss horizontal vs. vertical leadership development & the importance of developing cognitive, emotional, and ethical capacities for more inclusive and effective leadership. Candice introduces the concept of a thinking environment, emphasizing the critical role of attention, equality, ease, and appreciation in fostering a culture of inclusivity and innovation. They discuss what some actionable steps are to creating a workplace where everyone's voice is valued, denial is dismantled, and courageous conversations lead to positive change.
In this episode of the Human Capital podcast, Jeff welcomes a special guest from Australia, Cassandra Goodman, who introduces her latest book titled "Being True." What makes Cassie stand out is her wealth of experience in the business world and her extensive time as a senior executive and an external consultant. She has made a significant impact on renowned companies like GE, Adobe, and Mastercard, but what really sets Cassie apart is her mission to help leaders embrace their authentic selves, quirks and all. She's not just a fountain of innovative ideas, but also a fantastic role model for genuine self-expression.
During their conversation, Jeff and Cassie dive into the intriguing concept of "True Leadership." They chat about how this approach requires us to let go of the traditional norms of leadership we're accustomed to. They dig deep into the significance of getting back in touch with our inner essence, understanding the different aspects of ourselves, and how being true to who we are can profoundly enhance our leadership with empathy and effectiveness. Cassie calls upon the well known therapeudic modality of Internal Family Systems (IFS), founded by Dr. Richard C. Schwartz, Ph.D. and leverages this to boast healthier "internal" and "external" leadership.
In this week's episode, Jeff interviews David Salyers, a former C-Suite Marketing Executive at Chick-fil-A. David played a pivotal role in creating Chick-fil-A's exceptional culture, resulting in remarkable achievements like 10 times revenue per location of the average competitor, and a 97% employee retention rate. David shares how a focus on building a strong culture and prioritizing service over profits led to Chick-fil-A's success. Jeff and David explore the relationship between brand, culture, and customer experience, emphasizing the importance of aligning employee and customer values. David's insights shed light on how to create a thriving business and a culture that people genuinely want to be a part of.
In this episode of the Human Capital Podcast, Jeff discusses the importance of fostering healthy conflict and building a positive workplace culture. This week's guest is Ginger Hardage, a former C-Suite Executive at Southwest Airlines who is known for her expertise in culture-building. Jeff and Ginger emphasize the importance of putting employees first, transparency, and storytelling to connect employees with the company's values and purpose.
Ginger highlights the importance of involving employees in decision-making and measuring leaders' contributions to the culture during performance evaluations. They stress the pivotal role of culture in organizational success and the role of leaders in modeling healthy conflict behavior while creating a safe work environment for open discussions and diverse perspectives.
Ginger will be speaking at a 4-day organizational culture masterclass called the Fellowship, being held from November 6-9 at the Four Seasons Rancho Encantado in Santa Fe, New Mexico. Information and Registration Details.
In this exciting episode, Jeff interviews Todd Westra, a successful entrepreneur. Todd shares about his journey which began as an eight-year-old with a paper route and ultimately allowed him to scale and successfully exit from several successful companies.
Todd explains that in life, you can turn almost anything you love doing into a business if you can solve a problem. He also highlights the importance of setting clear values and a company culture that aligns with your goals. Todd and Jeff discuss the power of delegation and how founders must learn to trust their team members to handle tasks by giving them the freedom to find their own solutions. They also talk about knowing your business's purpose and long-term vision. Todd advises entrepreneurs to understand what problems their business solves and to be specific about their goals and targets and the importance of having an exit strategy.
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