Human Capital
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Uncover the deeply human aspect of working. Join Jeff Hunt, GoalSpan CEO and longtime business consultant, as he interviews guests who help us learn to embrace the value of human capital in new ways. Explore how to better the world of work for humans and rediscover the most important asset we have in the workplace – Human Capital.
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Join GoalSpan CEO and longtime business consultant Jeff Hunt as he interviews guests who help us learn to embrace the value of human capital in new ways.
Jeff Hunt & Jody Bagno-Dill, CEO of Jazz Business Consulting discuss hosting difficult performance conversations, using virtual reality to combat racism/foster diversity, how to promote clarity, competency, and chemistry to achieve organizational vibe.
Jeff and Susie, President of Ramar Foods, discuss her journey from school teacher to President of a multi-national food Corporation. Susie shares her self-care strategies and how their family-based core values have shaped the company, radically reduced their carbon footprint, and created a safe environment for human conversations about continuous improvement, performance, and race relations.
Edna Nakamoto, CEO of The HR Manager and Jeff Hunt discuss engagement with remote workers, the benefits of blurring the personal/professional line, and the story of her immigrant parents starting a new business and inspiring her to do the same. Edna shares her views on discrimination and how organizations can leverage diversity of thought, philosophies, and perceptions to outperform competitors.
Erin Dangerfield, Vice President of Human Resources at the Golden State Warriors talks about what it's like to run People Operations at this successful sports franchise valued over $4.3 billion. In the spirit of Halloween they discuss how to remove the masks people wear at work which lead to low trust and performance. Jeff & Erin chat about turning disruption into growth, the connection between diversity and belonging, and Erin shares what's behind their "TEAM" Core Values of trust, empathy, accountability, and modesty.
Rob Giglio, CMO at DocuSign shares his thoughts on how the world of work has changed with the pandemic. Jeff and Rob discuss best practices for calibrating talent by addressing both “how” and “what” is accomplished, and how HR can improve the value they bring the organizations they serve. Rob shares how DocuSign’s core values of being trusted, loved, and responsible translate into behaviors and actions.
Jeff and Brian discuss incorporating family systems psychology and emotional intelligence into the realm of leadership. Brian shares insightful stories from his coaching work with senior leadership teams, including questions like “What part of ourselves are we leading from? Are we leading from a place of self-leadership which includes openness, curiosity, and compassion, or one of fear or anger?” Jeff and Brian discuss how a lack of self-awareness creates an adaptation of behavior that is not in the best interest of individuals or organizations. Brian shares how healthy leaders start from an unburdened place of curiosity and compassion toward themselves and others.
Jeff Gibson shares his journey from Electrical Engineer to President of Consulting at the highly respected Table Group, run by best-selling author Patrick Lencioni. Jeff talks about the ideal team player and discusses the effectiveness of Pat’s new powerfully simple model called “The 6-types of working genius.” Both Jeffs discuss how we can help people be more fulfilled at work, and how leaders can get out of the unhealthy rhythm of focusing on the urgent at the expense of the important.
Rob Sher talks about being a CEO himself, and shift to consulting directly for other CEOs. Sharing wisdom from his book Mighty Midsized Companies, Rob discusses two “silent growth killers” and talks about why midsized companies are especially vulnerable to these when are not addressed. Jeff and Rob discuss the reasons that leaders delay addressing performance issues or wait too long to let underperformers go. Rob shares what he feels are some commonly misunderstood attributes of CEOs, and what CEOs look for most from the leaders that work for them; proactive people who create plans and see them through to execution. Jeff and Rob talk about how most companies simply do too little to develop their employees and how implementation of relatively simple internal processes can fix this problem. They finish their conversation with a discussion of career pathing and the complexities of transitioning all processes, but especially business development to remote.
Very few people understand 360-degree feedback better than Dale Rose, PhD. In this episode, Dale shares from his 25 years of experience, research, and success stories to help listeners understand the high strategic value of intentional feedback and coaching. Dale and Jeff discuss how to help leaders understand how they are perceived, create development plans, and ultimately change behavior so it is better aligned with organizational objectives. They discuss the importance of comparing different rater group’s perceptions of a leader, and the importance of numerical ratings in 360s. Jeff and Dale discuss how 360s reveal and solicit rater bias based on respondent perceptions of the leader. They discuss how leaders who don’t engage in 360s run the risk of being unaware of the impact they have on those they work with. Dale shares the benefits and pitfalls of personality testing and how the true success of a leader is defined by how well they influence the people around them.
Jeff’s guest Jason Lauritsen is a keynote speaker, author, adviser, and leadership trainer. He is known as an employee engagement and workplace culture expert. Jason holds multiple titles including “What’s nEXt?” Webcast Host and Chief Content Officer, Advisory Board Member for the Graduate Industrial/Organizational Psychology Program at Bellevue University, and Founder and Lead Instructor at the Employee Performance Academy. Jason is the author of the books Unlocking High Performance, and Social Gravity. Jason and Jeff discuss the difference between ambiguity and clarity in light of writing down what’s most important, including goals, vision, mission, core values, performance feedback, and strategic plans. Jason shares his thoughts on how to equip human beings to be more productive and effective in their work. They also discuss how effective organizations are reshaping what it means to be a manager in a remote work environment including the importance of teaching managers how to be in relationship with employees. Jason shares how one of the most critical managerial and leadership traits is compassion.
View the full transcript here: https://www.goalspan.com/humancapital/episode/11/10-cco-achieve-engagement
On this episode, Jeff hosts Shari Dunn who is a Managing Director and National Practice Leader at Arthur J. Gallagher & Company. Shari specializes in compensation strategy & planning, performance-based incentive programs, and effective organizational design. Jeff and Shari discuss the key attributes of a successful compensation strategy, including competitiveness, internal pay equity, cost management, legality, and correlation to performance. Shari reveals how most employers don’t correctly distinguish between employee development, and measurements/outcomes related to pay. Jeff and Shari discuss problems with numerical ratings in performance reviews and how rater subjectivity creates issues when ratings are linked to compensation. In the complicated world of gender and pay inequity, Shari talks about the false assumptions made from inaccurate industry reports on pay equity, while sharing key strategies to help organizations be part of the solution.
Jeff's guest on this episode is Nathan Bourne, Founder & CEO at MyCORE. Nathan shares how he believes his company's success is a bi-product of his belief that “service to many leads to greatness.” Jeff and Nathan discuss the analogy of archery and leadership, and how “pulling back the bow” on both good and bad life experiences propels your goals and dreams forward. Nathan shares how he overcame major adversities in his life by constantly seeking and finding wisdom, which helped him evolve into a leader worthy of being followed. Jeff and Nathan discuss the profound difference between the leadership perspective of “ing” and “ed”, and how experiencing one’s life and career as a continuous journey instead of destination becomes more fulfilling. Nathan shares how he feels companies should first define who they are, and only then define what they do. Jeff reminds listeners the most successful organizations embody vulnerability-based trust in their leadership. Nathan shares how he embraces the fact that philosophies drive your attitude, attitude determines your actions, actions determine your results, and results determine your life or your lifestyle. Lead with “who” in everything you do.
Jeff’s guest Paul Witkay founded the Alliance of Chief Executives in 1996. Paul has extensive senior executive experience within the Fortune 250 space, graduated from the INSEAD Executive Management program in Fontainebleau, France, and received his MBA from Saint Mary’s College in Moraga, California. Jeff and Paul discuss how the Alliance has become the premier organization for Chief Executives in Silicon Valley and broader Northern California. They discuss how private, high-level, confidential environments for leaders help them to collaborate and make better strategic decisions.
Paul discusses how charisma and level 5 leadership are not correlated. He shares the importance of focusing business decisions on things you can control, instead of what you can't. They discuss the incalculable benefits that result from being surrounded by a diverse group of peer executives in a private, confidential setting. Paul talks about his first step in starting a business decades ago; simply picking up the phone.
Jeff and Paul discuss the power and importance of diversity in every form when collaborating with peer executives. Paul shares how groups with cognitive, racial, gender, and background diversity yield better and more productive outcomes. Paul shares how leadership matters more than ever during a crisis, and how the best leaders leverage this. Jeff and Paul discuss why leaders often delay making the most difficult decisions that affect people, like shutting down an unsuccessful endeavor or letting an underperforming employee go. Paul answers the questions about whether employees should return to the office, and if CEOs will ask employees to come back full time, whether it will be a hybrid, and what will things look like in the new world of work.
Jeff’s guest is Mark Vickers who is the Chief Research Analyst and Data Wrangler at the HR Research Institute which is part of HR.com, the largest HR social networking and resource site in the U.S. Jeff and Mark discuss what major strategic business research leaders should be paying attention to, including artificial intelligence and performance management. They dive into a conversation about what AI looks like through a performance management lens. Mark shares how research indicates performance management should be used less to formulate compensation or weed out weak performers, and more to help employees learn and grow within an organization. Jeff and Mark discuss whether organizations should use numerical ratings in performance reviews, what the research says about how work processes have changed over the past year. They have an insightful conversation about AI’s effect on both automation and augmentation in the workplace.
Jeff’s guest Ben Schneider is a German self-made entrepreneur who lives at the center of the rapid globalization of economies we have seen in the past decade. Ben is the founder of Jobmofy.com, which is a premium job search platform for hiring remote workers overseas. Ben reached 10 million in sales within 14 months of launching his company, has written an Amazon bestseller in Germany, and founded the print magazine titled “Jobmofy” which has over 40,000 readers worldwide. Ben hosts his own podcast, titled Business & Lifestyle LEGENDS, and was recently honored by ERFOLG Magazine as the TOP Online Marketing expert as well as one of the top 500 business influencers in Germany, Austria, and Switzerland.
Ben shares about how to source international remote employees as a talent strategy. Jeff and Ben discuss how to enhance company culture and values when adding international remote employees to your workforce. They talk about how international remote workers must be managed differently than domestic employees. Ben shares the importance of establishing trust and not micro-managing remote workers. He discusses the need for consistency in the leadership approach, treating employees like colleagues while helping them remember you are their manager. Jeff and Ben discuss how to build trusting relationships and how this becomes the undergirding of the most productive workers. They talk about treating people with dignity regardless of their position and location, and caring for people personally in addition to their professional contribution. Ben shares how to address the impact on domestic workers when sourcing talent internationally, and how domestic employees performing at high levels are rarely replaced.
Jeff’s guest Brian Conner is the Senior Director for total rewards and operations at Glassdoor. He is an innovative, forward-focused, and goal-centric leader with a diverse 20-year career driving total rewards programs for international and domestic workforces. Jeff goes deep on Brian’s deep expertise in both developing and implementing key strategies to improve employee experience, benefits, compensation, operational effectiveness.
Brian shares with Jeff about his path to become the leader that he is today and what key leadership disciplines are critical to becoming a company that is not only highly valued but highly rated on Glassdoor. Jeff and Brian discuss compensation and rewards, what radical transparency is, and how it benefits organizations. Brian shares how intentional core values lived out in the workplace can influence both perception and behavior. He talks about how the data on work-life balance is not what most people expect. Jeff and Brian talk about the importance of finding a job that fits your life, what the core areas are among the highest-rated companies on Glassdoor, and how small companies can effectively compete against larger wealthier organizations for talent. Brian shares some exciting data points about what employees believe is most important and he reveals the secret of why most employees leave organizations. Jeff and Brian also discuss how to improve the levels of trust within organizations and how this affects engagement and productivity.
Michelle talks about the emotional response to space and how the workplace setting and the story is very important. She and Jeff discuss the importance of having a deep understanding of how people inhabit space regardless of what space you’re designing. Michelle shares helpful statistics from the pandemic to show how people are working. She discusses the critical importance for companies to understand deeply what work activities each employee is engaged in, what drives and motivates them, and what they need to be successful. Michelle implores leaders not to be afraid to solicit and listen to employee feedback about what they need and want. Michelle and Jeff discuss how to use data to make workplace location decisions, and afterwards the importance of leadership modeling, investing in change management, and not underestimating how much time and effort it will take to implement your strategy. The payoff of the correct decision includes achieving your goals and helping your employees transition. Michelle shares the importance of messaging and the modeling of intended behaviors as well as tying these behaviors to business vision and objectives and ultimately the future of the company.
Sean Fahey is the Founder and CEO of VidCruiter, a company specializing in video interviewing and recruiting technology. Sean and Jeff discuss specifically how employers can find passionate people who are great at their jobs. Sean shares the challenges of having too many or not enough candidates in the pool, and the need to apply consistent structure, processes, and workflows to the recruiting methodology. Sean shares how he pulled off hiring 200 people in 30-days and how this became a catalyst for starting his company. They talk about weeding out bias in recruiting and what methods can improve diversity, equity, and inclusion. Sean shares his thoughts on the lack of readiness of artificial intelligence to be embedded into recruiting technologies and associated pitfalls to be aware of.
On this episode, Jeff welcomes Loren Greiff who is the founder of Portfoliorocket, where she empowers creatives and marketers to love their work, be valued, AND be well paid. Loren speaks to business leaders and candidates about how to overcome some of the biggest challenges recruiters and job seekers face as we emerge from the pandemic. Jeff & Loren discuss how a crisis of long-term unemployment (LTU) is looming in the U.S. with more than 4 million people or 40% of the total unemployed workforce not finding work even after looking for 6-months or more.
Loren shares with Jeff from her deep knowledge of LTU and ageism. Loren and Jeff talk about the growing population of employers (at least 20 out of the Fortune 50) that are committed to hiring the long-term unemployed not just because it’s the right thing to do, but because it makes business sense. Loren shares how hiring long-term candidates leads to higher retention rates and are less costly for employers to acquire. She shares how LTU job seekers should make the critical shift of applying personal responsibility to their search, which always starts with the mindset. Loren discusses why the best talent isn’t always landing the job, the critical nature of networking, and how the conversation is the relationship.
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