I See What You're Saying

In this episode, we dive into the key communication skills that set impactful leaders apart with expert guest Michael Delisser. We explore the crucial differences between self-awareness and self-perception, uncover common communication habits that hold leaders back, and learn actionable strategies for receiving feedback and turning data into insights. Through real-world examples and practical frameworks, we discover how to influence others, adapt to different personalities, and drive lasting results. By the end you’ll know how to strengthen relationships, lead effectively, and unlock your true leadership potential in any organizational setting.Timestamps: (00:00) - Michael Reddington welcomes Michael Delisser(03:08) - Three key high-impact communication skills for leaders.(06:11) - Common ineffective communication habits in leaders are discussed.(08:45) - Exploration of why people interrupt and where those habits originate.(12:24) - Difference between self awareness and self perception explained.(14:46) - How to receive feedback and use it for self improvement.(19:07) - The importance of balancing different personality types in teams.(28:10) - Turning raw data into actionable insights.(32:00) - The three means of persuasion based on Aristotle introduced.(46:03) - Strategies for influencing without authority shared.Links and Resources:Michael deLisser | LinkedInde Lisser Leadership Consulting | leadership development consultingLeadership Accelerators: High-Impact Communication Skills That Strengthen Relationships and Drive ResultsSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by

In this episode, we dive into the essential components of leading with character alongside guest Kevin Basik, a seasoned Air Force leader and behavioral scientist. Uncover the three foundational elements of character-driven leadership, explore actionable strategies to build and maintain trust, and discuss how leaders can create environments that empower others to reach their full potential. Through relatable stories and practical frameworks, Kevin reveals how vulnerability, accountability, and clear communication transform teams and organizations. Gain powerful insights and proven techniques for becoming leaders of character in any setting.Timestamps: (00:00) - Michael Reddington introduces Kevin Basik and the episode.(03:40) - Kevin Basik explains what it means to be a leader of character.(04:49) - The three components of leading with character are discussed.(11:07) - The four levers for successful leadership are revealed.(15:57) - Clarity in communication and expectations is emphasized.(23:09) - The Pygmalion and Gollum effects in leadership relationships are explored.(35:35) - Challenges in developing others with technical expertise are addressed.(39:14) - The "sayback" technique for clarifying expectations is explained.(44:04) - "Equifinality" and outcome-focused leadership are defined.(58:26) - The importance of elite cultures and consistent standards is highlighted.Links and Resources:Basik Insight – Bringing Character and Leadership into Focus.Kevin Basik (PhD, US Air Force retired) | LinkedInThe National Medal of Honor MuseumSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the powerful journey of Chris Haueter, a Brazilian Jiu Jitsu legend, as he shares hard-earned insights on overcoming stuttering, the influence of word choice, and the importance of empathy in leadership and communication. We explore the distinction between teaching and coaching, the need for humility, and the value of pattern recognition without getting stuck in assumptions. Discover how embracing a student’s mindset and adapting to change can bring deeper understanding and success in both personal and professional circles.Timestamps: (00:00) - Michael Reddington introduces Chris Haueter, sharing his jiu jitsu background.(03:27) - Chris Haueter discusses lifelong stuttering and its impact.(05:12) - Exploring nature vs. nurture and overcoming personal challenges.(10:01) - Childhood experiences and lessons about the power of words.(12:30) - Using physicality when words fail and the importance of finding balance.(20:10) - Remaining a student and guarding against arrogance.(23:03) - Differences between teaching and coaching.(33:22) - Empathetic coaching for both beginners and advanced students.(41:01) - Focus on human connection over petty concerns.(53:07) - Learning from non-English-speaking teachers and jiu jitsu as a universal language.Links and Resources:Chris & Melissa Haueter's Combat Base | BJJ Videos | ApparelSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the powerful world of investigative interviewing and business communication with expert Dave Thompson. We uncover the most common myths and misconceptions that derail conversations and reveal proven strategies for building genuine rapport, gathering reliable information, and driving better outcomes. Exploring the roles of empathy, listening, and effective questioning, we learn how to elevate our leadership and communication skills in any setting. Timestamps: (00:06) - Michael Reddington welcomes back David Thompson and introduces the episode.(02:00) - Michael Reddington explains the goal of obtaining more information, not just catching lies.(06:20) - David Thompson identifies myths derailing communication and interviews.(08:00) - David Thompson debunks the myth that good communicators talk the most.(11:37) - Michael Reddington explains how great leaders focus on listening.(17:15) - David Thompson discusses the power of empathy and why it's strategic, not soft.(25:43) - David Thompson illustrates why behavior alone doesn't detect lies.(35:00) - David Thompson reveals how pressure creates compliant—not reliable—answers.(48:09) - Michael Reddington urges turning down the temperature in high-stress conversations.(51:03) - David Thompson stresses changing the goal from confession to gathering reliable information.Links and Resources:Part 1 - Truthbetoldpodcast5 Communication Myths We Need to Stop Believing: From Interrogations to the Boardroom with Michael Reddington, CFI - Home - Wicklander-ZulawskiTruth Be ToldInternational Association of InterviewersDavid Thompson, CFI | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the science and strategy behind effective investigative interviewing and high-impact conversations with forensic linguist Dr. Luna Filipovic. We examine the powerful effects of language choice, cultural context, and question structure on truth-telling, memory, and cooperation in both legal and everyday scenarios. Together, we uncover actionable insights for improving accuracy and efficiency in any conversation, from business negotiations to personal interactions. Join us as we learn how to adapt our communication to foster trust, gather critical information, and avoid costly misunderstandings in this value-packed episode.Timestamps: (00:00) - Introducing Dr. Luna Filipovic, forensic linguist and UC Davis professor.(03:32) - Dr. Filipovic explains why people choose to open up and talk.(06:41) - Discussing the risks and consequences of silence in interviews.(09:01) - Impact of language and context on memory and communication accuracy.(13:49) - Key considerations when interviewing bilingual individuals.(18:38) - The importance of using trained interpreters in investigations.(25:00) - Exploring the problems with complex and negative questions.(33:26) - Differences between confession-seeking and information-seeking approaches.(41:01) - How cultural backgrounds affect communication and witness responses.(50:37) - Balancing efficiency and accuracy in language techniques and interviews.Links and Resources:Home - TACIT Luna Filipovic | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the fascinating intersection of data analytics and emotions with guest Zoey Charif, exploring her unique framework for calculating love and relationship success. We learn how self worth, values, and personality traits shape both romantic and professional relationships, and discover practical strategies for fostering self awareness and making healthier decisions. Through real-life stories and proven research, we uncover actionable insights that empower us to build stronger connections with ourselves and others. Join us as we unlock the formula for meaningful relationships and personal fulfillment in this thought-provoking conversation.Timestamps: (00:00) - Introducing Zoey Charif and the concept of calculating love.(04:13) - Zoey Charif explains her framework for matching and admiration.(06:12) - Self worth is calculated through personal values.(09:38) - Importance of normalizing being single and building self worth.(11:00) - Self worth impacts all relationships, including business and community.(13:05) - Optimist and critic personalities affect relationship scores.(17:05) - Self awareness helps balance between optimism and criticism.(22:00) - Matching and mismatching values in relationships discussed.(27:04) - Attraction versus compatibility as key relationship drivers.(39:28) - Staying out of extremes and working on self score is essential for fulfillment.Links and Resources:Love Can, In Fact, Be Calculated: Charif, Zoey Home | Love CanSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with Dr. Kathy Wu to explore the transformative power of self-regulation and resilience in both teens and adults. We discover practical, evidence-based strategies for managing emotions, building stronger relationships, and fostering personal growth—whether we're parents, leaders, or simply looking to better understand ourselves. With insights grounded in real-life experiences and proven therapeutic approaches, we uncover the value of shifting from control to curiosity, engaging in empathic confrontation, and leveraging problems as powerful opportunities to grow. Walk away with actionable tools to positively impact your home, work, and community conversations.Timestamps: (00:06) - Introducing Dr. Kathy Wu and highlighting her background.(01:03) - Explaining the philosophy: problems as opportunities to grow.(04:13) - How challenges foster self-reflection and resilience.(08:19) - Tools for managing frustration and understanding emotions.(11:07) - Self-regulation as a lifelong process and muscle to flex.(13:04) - Overview of evidence-based modalities: CBT, ACT, and DBT.(17:19) - Importance of developing interpersonal skills and active listening.(22:14) - Practicing empathic confrontation and listening without judgment.(27:38) - Helping teenagers build self-regulation and validating emotions.(45:45) - Strategies for healthy technology use and family relationships.Links and Resources:The Self-Regulation Handbook for Teens and Young Adults: A Trauma-Informed Guide to Fostering Personal Resilience and Enhancing Interpersonal Skills Counseling | Dr. Kathy Wu | United StatesSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we journey into the transformative lessons drawn from martial arts, personal growth, and mastering our own potential with Emmanuel Manolakakis. We explore the power of distilling real wisdom from collected knowledge, the significance of patience and self-control, and the remarkable difference between happiness and fulfillment. Through engaging stories and practical advice, we uncover how embracing pressure, focusing on what we can control, and developing our authentic selves can lead to lasting success—both on and off the mat.Timestamps: (00:00) - Michael Reddington introduces Emmanuel Manolakakis(04:09) - The difference between collecting knowledge and distilling wisdom.(07:02) - Importance of making personal decisions instead of matching others' bad choices.(10:04) - Contrast between depth of knowledge in the past and current information overload.(14:42) - Emmanuel Manolakakis discusses mastery as a journey, not a destination.(19:28) - How mastery requires patience, adaptability, and focusing on what you can control.(27:56) - Developing patience through teaching, martial arts, and life experiences.(34:57) - Practical tips for building patience using cold immersion and fasting.(41:58) - The value of calmness and responsibility, with lessons from archery.(50:42) - Overview of Emmanuel Manolakakis's book and the pursuit of fulfillment over happiness.Links and Resources:HOME | My SiteEudaimonia: The Highest Human Good: Manolakakis, EmmanuelSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the power of authentic communication and strategic storytelling with marketing expert Cassandra D'Alessio. We dive into the importance of taking control of our own narrative, differentiating between branding, sales, and marketing, and infusing authenticity into all facets of our messaging. Through Cassandra’s practical advice and real-world examples, we discover how to turn words into strategy, build trust, and create lasting relationships in both business and personal conversations. Join us as we uncover valuable lessons on patience, consistency, and audience understanding that elevate our communication and help us stand out in a noisy marketplace.Timestamps: (00:00) - Introducing Cassandra D’Alessio and her expertise in B2B marketing and branding.(04:09) - Importance of taking control of your own story online.(06:02) - Balancing authenticity without sounding salesy or cheesy.(09:54) - Clarifying the differences between sales, brand, and marketing.(13:44) - Explaining why consistency in messaging matters across all channels.(16:11) - Turning words into effective communication strategy.(22:21) - How writing shapes Cassandra’s communication approach and perception.(34:21) - Lessons from Cassandra’s book on launching a business as a female entrepreneur.(41:30) - Teaching college students and applying those lessons to business clients.(46:22) - Role of imagery in stopping the scroll and engaging audiences online.Links and Resources:Cassandra D'Alessio | This Won't Be Pretty - https://www.cassandradalessio.com/Next Page Brand Strategies - https://www.turnthenextpage.com/Cassandra D'Alessio, M.A. | LinkedIn - https://www.linkedin.com/in/cassandra-dalessio/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the science and strategy of decision-making with expert decision coach Greg Dinkin. We explore how focusing on decisions rather than outcomes can transform our approach to challenges, drawing on lessons from poker, executive coaching, and practical psychology. Through empowering questions, forward-thinking strategies, and real-world examples, we discover the mindset and habits that set winners apart. Join us as we uncover actionable tools for making better choices, handling pressure, and creating lasting success in both our professional and personal lives.Timestamps:(00:00) - Michael introduces Greg Dinkin, decision coach and poker champion.(03:08) - Greg explains what it means to be a decision coach.(04:56) - Discussing the mantra “decisions, not outcomes.”(09:56) - How to plan moves ahead in decision making and negotiation.(13:30) - Preparing for high-pressure situations by deciding in advance.(18:25) - The power and strategy of asking the right questions.(22:04) - Michael and Greg discuss the crucial role of listening in decision processes.(27:38) - Greg details how context and motive influence observing behavior.(34:23) - Importance of debriefing and accountability after outcomes.(35:31) - Greg shares the “thermostat vs thermometer” winner’s mindset concept.Links and Resources:Hire TedX speaker Home - Greg Dinkin Greg Dinkin | LinkedIn Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the transformative power of humor in the workplace with comedian, author, and consultant Andrew Tarvin. We explore the science and art behind humor, distinguish between comedy and everyday levity, and reveal seven essential humor competencies that anyone can learn to drive engagement and effectiveness. From practical techniques like the comic triple to strategies for reading the room and staying appropriate, we uncover valuable ways that humor boosts problem-solving, increases connection, and creates a true competitive advantage. Join us as we unlock actionable insights to elevate our professional relationships, productivity, and everyday interactions through the skillful use of humor.Timestamps: (00:00) - Introducing Andrew Tarvin, comedian and workplace humor expert.(04:54) - Andrew explains why humor is a valuable professional skill.(09:19) - Difference between humor and comedy in the workplace.(11:06) - Humor as a learnable skill and Andrew’s journey to being funnier.(14:55) - Seven humor personas and competencies discussed.(19:33) - Importance of practicing humor safely and learning from feedback.(25:20) - Research on appropriate versus inappropriate workplace humor.(31:32) - Applying humor as a problem-solving tool.(39:43) - The four styles of humor and workplace appropriateness.(58:23) - Andrew’s “one smile per hour” strategy for daily humor.Links and Resources:humor speaker | engineer | comedian - (an)drew tarvin | Founder of Humor That Works | Speaker, Author, Consultant Andrew Tarvin | LinkedIn Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the essential listening and communication skills that truly make a difference in challenging conversations, with insights from retired police inspector, crisis negotiator, and cognitive behavioral therapist Andy Fairie. We explore the powerful distinction between listening and problem-solving, practical techniques for de-escalating heightened emotions, and the art of earning the right to have our say. Through real-world examples and actionable frameworks, we discover how their approach can enhance understanding, build trust, and transform how we connect with others—even in the most intense moments. Join us as we uncover practical tools to improve both our personal and professional conversations in this insightful and value-packed discussion.Timestamps: (00:00) - Introducing guest Andy Fairie, retired police inspector and author.(04:50) - Why "listening is not problem solving" in crisis and everyday life.(08:23) - Example of crisis negotiation and power of simply listening.(13:56) - Building trust through small gestures and genuine connection.(16:01) - Pitfalls of telling people to "calm down" or "I understand."(17:55) - Emotional labeling as a tool for de-escalation.(25:25) - Andy explains the SIMPLE framework for effective listening.(38:04) - How to use "I when because" statements to express impact.(45:05) - Importance and technique of practicing breathing for calm communication.(51:16) - Research on empathy in policing and the risk of compassion fatigue.Links and Resources:Andy Fairie | LinkedInAmazon.com: Listening Skills for Effective Policing eBook : Fairie, Andy: Kindle StoreSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we delve into the science-backed techniques of investigative interviewing with Christian Corey, a seasoned police captain and expert in eliciting the truth. We explore how open-ended questions, strategic evidence disclosure, and disciplined listening transform the way we gather information—not just in law enforcement, but in business and everyday life.Uncover practical strategies to foster trust, avoid common interview pitfalls, and build rapport, empowering them to solve problems and guide conversations with confidence. Timestamps: (00:00) - Introducing guest Christian Corey.(04:57) - Christian explains the power of big free narrative questions.(06:31) - Discussing the importance of allowing yourself to be surprised and staying curious.(08:17) - How to frame open-ended questions for better information gathering.(10:00) - The patience and control gained by letting people talk freely.(12:25) - The value of listening to lies and using them strategically.(17:26) - Christian defines the investigator’s mindset as following evidence and embracing adaptability.(21:44) - Red teaming explained and its role in challenging assumptions.(32:30) - Planning strategic evidence disclosure and maximizing information from interviews.(41:44) - The benefits of active listening and building rapport during interviews.Links and Resources:Home - National Policing InstituteChristian Cory | LinkedInHome | National Institute of JusticeProject Aletheia – A Collaborative Center for Improving the Science and Practice of InterrogationSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the privilege of hearing Jim Neitzel’s remarkable journey as he adapts to life and Brazilian Jiu Jitsu after losing his eyesight. We explore how Jim’s unique perspective transforms not just his martial arts practice, but also his approach to communication, listening, and teaching others. Through powerful stories and actionable insights, we discover the importance of contextual awareness, nonverbal communication, and finding the elegant solution in life’s challenges. Timestamps: (00:00) - Introducing Jim Neitzel and his journey with vision loss.(05:06) - Jim explains adapting to progressive blindness.(09:16) - Emphasizing the mindset of "learning your way out" of challenges.(13:55) - Jim discusses adapting Jiu Jitsu training as his vision deteriorated.(15:59) - Enhancing listening skills and using other senses in Jiu Jitsu.(18:16) - Techniques for listening to instruction and inferring details.(22:41) - Listening to nonverbal cues like breathing during grappling.(26:35) - The importance of context in both martial arts and communication.(37:01) - Jim shares his approach to teaching Jiu Jitsu for diverse learning styles.(52:34) - Adopting a counterpuncher's mindset for communication and problem-solving.Links and Resources:www.JimNeitzel.com www.LakesideBJJ.comSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with David Lund, Executive Director of the International Association of Interviewers, to uncover the real meaning behind being a Certified Forensic Interviewer and to explore the science-backed techniques that drive ethical and effective investigative conversations. Together, we examine how principles of disciplined listening, empathy, and rapport aren’t just invaluable in interviews and interrogations, but also transform business, leadership, and family communications. Listeners gain powerful, actionable strategies for gathering information, building trust, and uncovering the truth in any high-stakes situation. Join us to discover how adopting an investigative mindset elevates our everyday conversations and leads us to better results.Timestamps: (00:00) - Introducing David Lund.(04:34) - What it means to be a Certified Forensic Interviewer (CFI). (06:42) - Applying investigative interviewing skills to everyday high-stakes conversations. (10:39) - The investigative mindset of a CFI. (15:37) - Ethics and humility in interviews are explored. (21:34) - How CFI techniques help in leadership and corporate settings. (29:38) - Key interview and interrogation techniques used by CFIs explained. (41:40) - Debunking common nonverbal myths and old interview misconceptions. (47:51) - The future of interviewing and evolving scientific approaches. (52:41) - Resources, upcoming events, and how to learn more about CFI.Links and Resources:Home - Wicklander-Zulawskihttps://www.certifiedinterviewer.com/David Lund, CFI, LPC, MBA | LinkedIn Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the privilege of learning from Officer Vic Montalvo, a seasoned law enforcement professional who brings a unique, compassionate approach to serving as a School Resource Officer. We explore the vital role empathy, relationship-building, and genuine care play in creating safe, positive educational environments for students and staff alike. By prioritizing learning over punishment and investing deeply in the well-being of children and their families, Officer Vic demonstrates how law enforcement can profoundly impact communities beyond enforcement alone. Join us as we uncover powerful lessons on trust, leadership, and human connection that can transform the way we work with young people and support our communities.Timestamps: (00:00) - Introducing Officer Vic Montalvo and his background in law enforcement.(01:29) - Importance of school resource officers who want to work with kids.(04:43) - Host shares personal experiences with school resource officers.(07:31) - Officer Vic explains how building relationships with students is key.(10:14) - Early career influence from working school outreach in New York City.(16:28) - Gaining trust and integrating with school staff and community.(21:22) - Connecting kids with positive activities and community sponsors.(25:10) - Impact of empathy and prioritizing learning over punishment.(31:56) - Teaching students to take responsibility and tell the truth.(38:05) - Advice for authority figures working with children: be genuine and empathetic.Links and Resources:Police | Town of Waxhaw, NC - https://www.waxhaw.com/government/departments/policevmontalvo@waxhaw.comSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the art of conscious conversations with renowned consultant and author Chuck Wisner. We explore powerful strategies for managing emotions, breaking automatic response patterns, and harnessing the four essential elements behind every opinion and judgment. Gain actionable techniques to slow down high-impact conversations, increase self-awareness, and foster truly collaborative communication at work and at home. Together, we unlock the tools to improve relationships, make better decisions, and transform the way we interact every day.Timestamps: (00:00) - Michael introduces guest Chuck Wisner and shares his background.(04:25) - Techniques for managing emotions in difficult conversations.(09:52) - The importance of increasing self-awareness and examining internal stories.(13:28) - Recognizing body signals and learning to pause before reacting.(17:49) - Four key elements shaping our judgments and opinions.(24:54) - The practice of changing long-held conversational patterns over time.(25:59) - How open-handed listening leads to better collaboration.(32:03) - Overview of the four types of conversations and their impact on decision-making.(46:18) - Clarifying requests to create better commitments and build trust.(51:08) - Chuck shares a personal story on unhelpful master stories and how to reframe them.Links and Resources:Better Conversations at Work and Home | Chuck WisnerChuck Wisner | LinkedInThe Art of Conscious Conversations: Transforming How We Talk, Listen, and InteractSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the powerful intersection of creativity and problem solving with innovation strategist Melissa Dinwiddie. We uncover how shifting our self-perception and embracing imperfection can unlock dormant creative potential within us all. Through Melissa’s honest storytelling and practical frameworks, we explore playful techniques for overcoming internal barriers and reframing mistakes as essential steps toward innovation. Join us as we discover actionable strategies to reimagine challenges, spark new ideas, and drive meaningful breakthroughs in our work and lives. If you're interested in learning how to tap into your untapped creativity and break through mental roadblocks, this episode is for you.Timestamps: (00:00) - Introducing Melissa Dinwiddie.(03:20) - Melissa's background as a "non-creative" and challenges creativity labels.(05:29) - Melissa redefines creativity beyond the arts and everyday problem solving.(08:50) - Strategies for helping “non-creative” people uncover their inner creativity.(10:49) - The “crappy doodles” exercise to lower the bar and reduce self-criticism.(13:57) - How others perceive our work versus our own self-judgment.(18:14) - Melissa introduces her three-step “Create the Impossible” framework.(23:40) - Blending creativity and problem solving through improvisational processes.(38:56) - Melissa discusses overcoming perfectionism through self-compassion.(52:06) - Melissa’s upcoming book and how listeners can connect with her.Links and Resources:Melissa Dinwiddie | LinkedInHome - Melissa Dinwiddie | Create the Impossible™ | Innovation Keynote Speaker & ConsultantThe Creative Sandbox Way: Your Path to a Full-Color Life Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with Graham Drew and Katheryn Mitchell, co-founders of the Conversation Lab, to explore the power of intentional communication in driving action and execution within organizations. We uncover practical strategies for overcoming common workplace communication challenges.From navigating differences and embracing AI thoughtfully, to handling difficult conversations with greater confidence and impact. Graham and Katheryn share actionable tools, like their RAPID framework, and reveal how mastering the human side of conversations leads to stronger relationships and better results. Join us as we discover how every high-impact conversation holds the key to unlocking greater value in our professional lives.Timestamps: (00:00) - Introducing Graham Drew and Katheryn Mitchell from the Conversation Lab.(04:24) - The mission and backstory of the Conversation Lab.(08:42) - The four key communication challenges in business.(16:35) - The most commonly avoided conversations and why they matter.(23:08) - Strategies for saying no and offering feedback respectfully.(28:24) - Graham explains the RAPID framework for effective conversations.(35:08) - Katheryn highlights moving beyond scripts and building genuine curiosity.(37:38) - Skills of great communicators: pausing, curiosity, and reading between the lines.(54:01) - Common language pitfalls that minimize ideas.(01:01:22) - Final tips, where to follow the Conversation Lab, and listener takeaways.Links and Resources:Graham Drew | LinkedInThe Conversation Lab | Communication trainingCognis InsightsKathryn Mitchell | LinkedInThe Conversation Lab | Communication trainingIntroduction - Coaching with Kathryn MitchellSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we immerse ourselves in the transformative practice of affect labeling and emotional competency with lawyer and peacemaker Doug Noll. We examine why listening to emotions (not just words) is a powerful tool for de-escalating conflict, building stronger connections, and creating lasting change in even the most challenging environments. Through Doug’s compelling stories and actionable frameworks, we learn how to navigate high-stakes conversations and foster empathy in our personal and professional lives. Join us as we unlock the science and strategies behind mastering emotional awareness for truly effective communication.Timestamps: (00:05) - Introducing Doug Noll, lawyer turned peacemaker and affect labeling expert.(03:21) - The power of listening to emotions, not words.(08:07) - Doug shares a transformative mediation story using affect labeling.(12:21) - The effectiveness and nuances of affect labeling.(16:08) - Avoid “I” statements and best practices for labeling emotions.(23:40) - Distinction between emotional intelligence and emotional competency.(34:31) - Seven layers of emotions and how to build an emotional database.(40:20) - Affect, cultural influence on emotions, and related neuroscience.(51:40) - Using the “Buddha bubble” and trigger worksheets to maintain composure.(56:08) - How humans evolved to read emotions and how to strengthen this skill.Links and Resources:Douglas Noll | LinkedIn - https://www.linkedin.com/in/dougnoll/Douglas E. Noll - https://dougnoll.com/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media