I See What You're Saying

In this episode, we dive into the art of conscious conversations with renowned consultant and author Chuck Wisner. We explore powerful strategies for managing emotions, breaking automatic response patterns, and harnessing the four essential elements behind every opinion and judgment. Gain actionable techniques to slow down high-impact conversations, increase self-awareness, and foster truly collaborative communication at work and at home. Together, we unlock the tools to improve relationships, make better decisions, and transform the way we interact every day.Timestamps: (00:00) - Michael introduces guest Chuck Wisner and shares his background.(04:25) - Techniques for managing emotions in difficult conversations.(09:52) - The importance of increasing self-awareness and examining internal stories.(13:28) - Recognizing body signals and learning to pause before reacting.(17:49) - Four key elements shaping our judgments and opinions.(24:54) - The practice of changing long-held conversational patterns over time.(25:59) - How open-handed listening leads to better collaboration.(32:03) - Overview of the four types of conversations and their impact on decision-making.(46:18) - Clarifying requests to create better commitments and build trust.(51:08) - Chuck shares a personal story on unhelpful master stories and how to reframe them.Links and Resources:Better Conversations at Work and Home | Chuck WisnerChuck Wisner | LinkedInThe Art of Conscious Conversations: Transforming How We Talk, Listen, and InteractSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the powerful intersection of creativity and problem solving with innovation strategist Melissa Dinwiddie. We uncover how shifting our self-perception and embracing imperfection can unlock dormant creative potential within us all. Through Melissa’s honest storytelling and practical frameworks, we explore playful techniques for overcoming internal barriers and reframing mistakes as essential steps toward innovation. Join us as we discover actionable strategies to reimagine challenges, spark new ideas, and drive meaningful breakthroughs in our work and lives. If you're interested in learning how to tap into your untapped creativity and break through mental roadblocks, this episode is for you.Timestamps: (00:00) - Introducing Melissa Dinwiddie.(03:20) - Melissa's background as a "non-creative" and challenges creativity labels.(05:29) - Melissa redefines creativity beyond the arts and everyday problem solving.(08:50) - Strategies for helping “non-creative” people uncover their inner creativity.(10:49) - The “crappy doodles” exercise to lower the bar and reduce self-criticism.(13:57) - How others perceive our work versus our own self-judgment.(18:14) - Melissa introduces her three-step “Create the Impossible” framework.(23:40) - Blending creativity and problem solving through improvisational processes.(38:56) - Melissa discusses overcoming perfectionism through self-compassion.(52:06) - Melissa’s upcoming book and how listeners can connect with her.Links and Resources:Melissa Dinwiddie | LinkedInHome - Melissa Dinwiddie | Create the Impossible™ | Innovation Keynote Speaker & ConsultantThe Creative Sandbox Way: Your Path to a Full-Color Life Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with Graham Drew and Katheryn Mitchell, co-founders of the Conversation Lab, to explore the power of intentional communication in driving action and execution within organizations. We uncover practical strategies for overcoming common workplace communication challenges.From navigating differences and embracing AI thoughtfully, to handling difficult conversations with greater confidence and impact. Graham and Katheryn share actionable tools, like their RAPID framework, and reveal how mastering the human side of conversations leads to stronger relationships and better results. Join us as we discover how every high-impact conversation holds the key to unlocking greater value in our professional lives.Timestamps: (00:00) - Introducing Graham Drew and Katheryn Mitchell from the Conversation Lab.(04:24) - The mission and backstory of the Conversation Lab.(08:42) - The four key communication challenges in business.(16:35) - The most commonly avoided conversations and why they matter.(23:08) - Strategies for saying no and offering feedback respectfully.(28:24) - Graham explains the RAPID framework for effective conversations.(35:08) - Katheryn highlights moving beyond scripts and building genuine curiosity.(37:38) - Skills of great communicators: pausing, curiosity, and reading between the lines.(54:01) - Common language pitfalls that minimize ideas.(01:01:22) - Final tips, where to follow the Conversation Lab, and listener takeaways.Links and Resources:Graham Drew | LinkedInThe Conversation Lab | Communication trainingCognis InsightsKathryn Mitchell | LinkedInThe Conversation Lab | Communication trainingIntroduction - Coaching with Kathryn MitchellSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we immerse ourselves in the transformative practice of affect labeling and emotional competency with lawyer and peacemaker Doug Noll. We examine why listening to emotions (not just words) is a powerful tool for de-escalating conflict, building stronger connections, and creating lasting change in even the most challenging environments. Through Doug’s compelling stories and actionable frameworks, we learn how to navigate high-stakes conversations and foster empathy in our personal and professional lives. Join us as we unlock the science and strategies behind mastering emotional awareness for truly effective communication.Timestamps: (00:05) - Introducing Doug Noll, lawyer turned peacemaker and affect labeling expert.(03:21) - The power of listening to emotions, not words.(08:07) - Doug shares a transformative mediation story using affect labeling.(12:21) - The effectiveness and nuances of affect labeling.(16:08) - Avoid “I” statements and best practices for labeling emotions.(23:40) - Distinction between emotional intelligence and emotional competency.(34:31) - Seven layers of emotions and how to build an emotional database.(40:20) - Affect, cultural influence on emotions, and related neuroscience.(51:40) - Using the “Buddha bubble” and trigger worksheets to maintain composure.(56:08) - How humans evolved to read emotions and how to strengthen this skill.Links and Resources:Douglas Noll | LinkedIn - https://www.linkedin.com/in/dougnoll/Douglas E. Noll - https://dougnoll.com/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the transformative power of intentional conversations with Tucker Miller, CEO of Onward Leadership and author of The First Four Words. We explore why so many leaders avoid difficult conversations and how crafting just the first four words can unlock courage, clarity, and constructive dialogue. By breaking down practical strategies for overcoming fear, setting the right tone, and building trust, we reveal how anyone can master high-stakes conversations—both at work and at home. Join us as we uncover valuable tools to start the conversations we've been avoiding and discover how these simple techniques can lead to greater personal and professional success.Timestamps: (00:00) - Michael introduces Tucker Miller, CEO of Onward Leadership.(03:32) - Tucker explains the "first four words" concept for starting conversations.(06:17) - Discussing fear and hesitation in initiating important talks.(10:16) - Exploring common excuses leaders use to avoid tough conversations.(14:43) - Using calm and peacefulness to de-escalate high-stakes discussions.(19:30) - Tucker shares practical four-word conversation starters.(25:54) - The power of gratitude and empathy at the start of conversations.(29:16) - How to say what you mean without being mean.(49:23) - Introduction to the four key conversations every leader should master.(56:13) - Where to find Tucker’s book and connect with her online.Links and Resources:Onward Leadership | Women Leadership Development - https://www.onwardleadership.com/Tucker Miller, JD | LinkedIn - https://www.linkedin.com/in/tuckermiller/The First Four Words: A Fresh Approach to Starting Conversations With Ease and Confidence - https://a.co/d/eqrHXMwSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of sitting down with Tony and Alisa DiLorenzo, co-hosts of the One Extraordinary Marriage podcast, as they share their powerful approach to building lasting relationships through their six pillars of intimacy. We explore how intentional communication, recognizing emotional needs, and effectively navigating conflict can dramatically strengthen connections both at home and in the workplace. Drawing from their personal journey and years of coaching couples around the world, Tony and Alisa reveal practical strategies anyone can use to create greater closeness and resilience. Join us as we uncover valuable tools and actionable insights to enhance the quality of our most important relationships.Timestamps: (00:05) - Introducing Tony and Alisa DiLorenzo(04:48) - Tony and Alisa explain the six pillars of intimacy.(08:00) - Scheduling time for emotional connection in marriage.(09:54) - Tony shares how intentional conversations have improved their marriage.(11:38) - Advice on recognizing and addressing a partner’s emotional needs.(15:15) - The five stages of the conflict cycle.(18:31) - Practical examples of how conflict starts and escalates.(22:20) - Tips for managing conflict, including changing environments and walk-and-talks.(28:41) - How to start sensitive conversations and choose empathy over competition.(33:08) - Why couples return to status quo instead of resolving conflicts.(36:16) - Moving towards resolution: decompressing and processing before re-engaging.(40:23) - Using emotion wheels and expanding emotional vocabulary for resolution.(43:02) - Discuss abuse, safety, and getting help in unhealthy relationships.(46:13) - The power of language and question choice in working toward solutions.(50:09) - Importance of practice, intentionality, and caring in marriage communication.(58:11) - Keeping outcomes in mind for more effective conversations.Links and Resources:Home - ONE Extraordinary Marriage Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with Matt Halloran—storyteller, speaker, co-founder of Proudmouth Podcasting, and author of Shut the F Up and Listen. Together, they explore the transformative power of genuine listening in a fast-paced, noisy world. Matt shares how silence fuels creativity, breaks down his five types of communicators and seven types of listeners, and reveals why many of us fool ourselves into thinking we’re good listeners. If you’re looking to improve your listening skills and better understand the nuances of real connection, this episode is packed with invaluable insight and practical advice you can use right away.Timestamps: (03:33) - The power of silence and its link to creativity.(04:20) - Matt shares how ADHD influenced his journey with silence and listening.(09:54) - The difference between active listening and engaged listening.(03:42) - How silence lets others reveal valuable information.(14:42) - Ways people fool themselves into thinking they're good listeners.(16:53) - Humility and learning, using a family moment to highlight engaged listening.(24:07) - Explanation of the water skier, snorkeler, and scuba diver communication styles.(26:25) - Seven types of listening and their practical applications.(29:54) - Matt gives an emotional story illustrating pure, agenda-free listening.(31:43) - Challenges professionals face in listening to learn.(38:13) - Exploration of the overlap between listening styles and adapting in conversations.(42:30) - Reasons for writing his own book on listening.(52:09) - Missed opportunity from not practicing engaged listening.(53:54) - Advice on repairing missed connections and owning mistakes in listening.(55:19) - Matt provides details on where to find his books and connect online.Links and Resources:Matt Halloran | Shut The F UpHomepage - ProudMouthAmazon.com: Shut the F Up and Listen (Audible Audio Edition): Matt Halloran, Matt Halloran, Matthew Halloran: Audible Books & OriginalsMatt Halloran | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the privilege of learning from Jaclyn Rodriguez, a seasoned Sexual Assault Nurse Examiner (SANE) nurse and CEO of ForMed Insights, as we explore the transformative power of trauma-informed, patient-centered communication. We dive into practical strategies for building trust, empowering others, and maintaining calm in high-stress situations—skills that extend far beyond the emergency room. Through Jaclyn’s expertise, we gain invaluable tools for approaching sensitive conversations with empathy and effectiveness in both our personal and professional lives. Join us as we uncover actionable techniques that help us connect more deeply, foster collaboration, and support those navigating difficult circumstances.Timestamps: (00:06) - Introducing Jaclyn Rodriguez, SANE nurse and CEO of ForMed Insights.(04:19) - Jaclyn explains what it means to be certified as a SANE nurse.(05:09) - Detailed description of the role and responsibilities of a SANE nurse.(08:33) - Jaclyn shares her approach to patient-centered care in chaotic ER environments.(13:41) - Explanation of trauma-informed care and its relevance to all interactions.(22:32) - Discussion of different types and levels of trauma, including ACEs and household dysfunction.(28:42) - Jaclyn illustrates the concept of "peacefulness is contagious" in high-stress situations.(34:21) - Strategies for maintaining control and calm in ER rooms with multiple stakeholders.(42:44) - Importance of using neutral physical space and body language to empower patients.(48:06) - Jaclyn’s work training law enforcement in trauma-informed, victim-centered interviewing.(54:45) - Information on connecting with Jaclyn and her consulting/training services.(59:44) - Key takeawaysLinks and Resources:(1) Jaclyn Rodriguez | LinkedInFORMEDINSIGHTLLC@gmail.comSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with forensic psychologist and cold case criminologist David Hayes to explore how the principles of forensic psychology can transform our everyday conversations. We discover the power of thorough audience analysis, the importance of understanding motivation and context, and the critical role of empathy and adaptability when communicating across different populations. From working with incarcerated individuals to supporting victim families and consulting for juries, we uncover practical strategies to enhance our conversations, avoid common communication pitfalls, and foster deeper connections.Timestamps: (00:00) Introducing David Hayes(03:44) Forensic Psychology: Crime and Communication(06:51) Contextual Communication Strategies(11:23) Effective Audience Analysis in Prisons(14:19) Cold Case Psychological Autopsy Method(17:57) Truth-Seeking Over Emotion(19:40) Miscommunication and Attribution Errors(24:39) Behavioral Decisions in Trauma Response(32:06) Reluctance to Embrace Lateral Thinking(35:57) The Universality of Human Experience(38:05) Group Conformity and Belonging Needs(40:17) Identification Theory Illustrated(43:43) Fringe Group Recruitment Tactics(47:03) Dangerous Dependency and Disenfranchisement(52:54) Understanding and Acceptance in Relationships(55:08) Love Through Isolation's GripLinks and Resources:Home | Hayes Criminology - https://www.hayescriminology.com/David Hayes, PhD, MFA | LinkedIn - https://www.linkedin.com/in/david-hayes-phd-mfa-a7b33b5/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: https://www.humintell.com/Enter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: https://www.certifiedinterviewer.com/Podcast Production Services by https://everyword.media

In this episode, we have the pleasure of exploring the unique world of mindfulness with wellness expert Melissa Mueller-Douglas, who teaches presence and self-awareness through the simple act of savoring chocolate. We discover how habit stacking, sensory experiences, and mindful rituals can transform our ability to be present—at work, in leadership, and in everyday life. Through Melissa’s stories and practical guidance, we learn how to build trust, approach challenges with confidence, and unlock greater personal and professional growth.Timestamps: (00:58) - Explaining how savoring chocolate increases mindfulness.(05:45) - Melissa describes her method for teaching mindfulness with chocolate.(13:05) - Importance of using quality chocolate in mindfulness.(16:30) - Melissa emphasizes rituals and routines for mindfulness.(17:42) - Chocolate mindfulness as an approachable entry point.(19:27) - Discussing what it really means to be present.(24:51) - Melissa shares stories from work with schizophrenic clients.(27:38) - Lessons learned from meeting clients where they are.(31:40) - Breaking down big goals into achievable steps.(33:54) - Strategies to develop rapport, especially with distrustful clients.(44:12) - Solo sailing experiences shape Melissa’s confidence and values.(46:20) - Embracing failure as growth and learning.(48:11) - Mindfulness helps leaders become more open and approachable.(51:32) - Retreat experiences enable transformation and new possibilities.(54:24) - Importance of considering “what if” for growth.Links and Resources:Melissa Mueller-Douglas, LMSW | LinkedInMYRetreat - https://www.chocolatemindfulness.co/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.

In this episode, we dive into the essential topic of helping children—and ourselves—navigate strong emotions and develop self-regulation skills with experts Kahlila Robinson and Sarah Gerstenzang. We explore how kids process feelings, how adults can effectively support their emotional growth, and why these early lessons carry lifelong benefits for communication and resilience. Drawing from their research and their new self-regulation workbook, they share actionable strategies that not only empower families but also strengthen how we connect with others at any age. Join us as we uncover practical tools and valuable insights for building healthier relationships, both at home and beyond.Timestamps: (02:34) – Emotional processing, impulse control, and communication for kids and adults.(04:45) – How children ages 5–8 process emotions differently than adults.(07:12) – Importance of adults helping kids name and understand emotions.(10:09) – Active listening, validation, and staying present as a parent.(14:29) – Kids often need help communicating what’s really wrong.(16:39) – Navigating impulsive behavior and teaching self-control.(18:36) – The importance of parent apologies and boundary setting.(24:14) – Application of these strategies in youth coaching settings.(32:07) – Parent self-care tips: lowering expectations and building community.(47:05) – Encouraging resilience and adaptability in children.Links and Resources:Kahlila Robinson, Ph.D. | LinkedInSarah Gerstenzang | LinkedInThe Self-Regulation Workbook for Children Ages 5 to 8: A Parent-Child Resource for Engaging in Healthy Coping Skills and Building...

In this episode, we dive into the dynamic relationship between military leadership lessons and business success with Jevon Wooden, founder of Bright Mind Consulting Group. We explore the power of strategic communication, empathetic leadership, and the importance of flexibility and humility in building high-performing teams. From translating messages up and down the org chart to implementing the actionable Five Y Framework, we uncover tangible strategies for fostering trust, driving innovation, and supporting growth within organizations. Join us as we discover the practical tools and mindsets leaders need to thrive in ever-changing environments and build stronger, more resilient teams.Timestamps: (00:00) Introducing Jevon Wooden(05:38) Encouraging Collective Effort and Feedback(08:48) Influencing Through Business and Personal Impact(12:56) Ensuring Clarity and Open Dialogue(13:35) Leadership vs. Management Distinction(18:28) Clarifying Business Goals' Impact(21:32) "Milestones and Check-Ins"(25:09) Humility in Leadership(29:34) Daily Self-Reflection for Growth(30:26) Embracing Self-Awareness and CuriosityLinks and Resources:BrightMind Consulting Group - Coaching, Training, And Consulting - Improve Performance, Increase SuccessJevon Wooden, MBA, ACC | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the powerful concept of using emotions as tools with our expert guest, Dr. Ed Daube. We discover how understanding the true origins and messages of our emotions can transform the way we communicate, connect, and lead. Whether at work, at home, or in our toughest moments, Dr. Daube shares a practical, step-by-step approach to recognizing, assessing, and responding to emotions for better outcomes and healthier relationships. Join us as we uncover the science and strategies to harness our emotions for greater clarity, control, and connection in every area of life.Timestamps: (00:05) - Michael introduces Dr. Ed Daube and the concept of emotions as tools.(04:08) - Dr. Daube shares how he developed the emotions as tools model.(07:00) - Explanation of how emotions arise and function as tools for managing threats.(13:46) - The importance of asking "what" instead of "why" to understand emotions.(17:16) - Addressing the myth of good and bad emotions and the strategic use of anger.(22:43) - Distress and eustress forms of anxiety, and how to use anxiety productively.(28:50) - Importance of building habit structures for responding to emotions.(34:06) - Creating distance like riding a motorcycle for better emotional decision-making.(37:27) - How word choice in conversations and self-talk shapes emotional reactions.(50:55) - Power of metaphors to connect and communicate about emotions.Links and Resources:Ed Daube, Ph.D. is The Emotions Doctor | LinkedInThe Emotions Doctor – Control Your Life: Master Your EmotionsSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the journey of Dayna Adelman, who shares candid lessons from being the youngest—and often only—woman in the room while building her global communications career. We explore the transformative power of listening, self-awareness, and storytelling in unlocking confidence, earning credibility, and fostering meaningful connection across cultures and industries. Unpacking the importance of intentional preparation, feedback, and reflection, we uncover actionable strategies for navigating challenges and seizing opportunities at any stage of our careers.Timestamps: (00:00) - Introducing Dayna Adelman(07:49) - Lessons Learned in Communication(13:11) - Learning Self-Awareness Through Feedback(17:39) - Seek Direct Mentors for Growth(26:07) -  Balancing Confidence and Listening Skills(29:55) -  Navigating Language and Cultural Nuances(35:29) -  Thriving in Male-Dominated Industries(41:13) - Overcoming Resistance Through Storytelling(44:57) - Evolve or Become Obsolete(49:51) - Effective Listening in Cross-Cultural Teams(57:59) - Finding Trust in New Environments(01:00:02) - The Power of Self-ReflectionLinks and Resources:Dayna Adelman | LinkedInDayna AdelmanThe Youngest One in the Room: Adelman, DaynaSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers:...

In this episode, we have the pleasure of exploring the transformative power of pricing strategy and communication with expert guest Casey Brown. We dive into how reframing limiting beliefs, developing a confident mindset, and mastering value-based conversations can help us command the prices we truly deserve. Through practical examples and actionable advice, we uncover strategies to move from being seen as peddlers to respected peers, all while building trust and maximizing our impact in any negotiation.Timestamps: (00:06) - Michael introduces guest Casey Brown, pricing expert and author.(04:25) - Casey explains limiting beliefs in pricing and their impact.(06:53) - Confidence and mindset as the foundation for successful pricing.(08:27) - The importance of comfort discussing money in sales.(11:52) - Reframing beliefs about being liked vs. being respected.(14:21) - “Peer or peddler” concept in sales conversations.(17:07) - Communicating value in the customer’s language.(19:39) - Role-playing to build pricing and negotiation confidence.(23:20) - The role of muscle memory and speaking out loud in preparation.(24:53) - Main steps to getting paid what you’re worth.(26:38) - The critical role of context in pricing conversations.(28:17) - Avoiding unnecessary discounting and fear-based concessions.(30:28) - Recap: understand value, communicate well, don’t self-sabotage.(34:30) - How to handle questions about price during sales.(39:23) - Power of asking questions and curiosity in negotiation.(44:44) - Casting customers into an imagined future with questions.(48:06) - Acting as a trusted advisor and guide for clients.(50:46) - Coaching sales teams on the importance of...