IMPACTFUL Teamwork

In this episode of Impactful Teamwork, host Julia Felton is joined by Karen Borain, a seasoned expert in the hospitality industry with 43 years of experience, including 35 years at Southern Sun Hotels. They discuss the essential role of teamwork in hospitality, the dynamics of managing diverse teams, and the importance of self-awareness and communication for leaders. Karen shares insights on overcoming hierarchical structures, promoting inter-departmental collaboration, and practical strategies for effective leadership, onboarding, and succession planning in an industry characterised by high turnover. Listeners are encouraged to focus on clarifying their team's purpose and ensuring every team member understands their contribution to the overall guest experience.00:00 Introduction and Guest Welcome01:35 Karen Borain's Background in Hospitality04:26 Challenges in Leadership and Management06:59 Empowering Teams and Delegation10:52 Multi-Generational Workforce Dynamics15:49 Team Coaching and Breaking Down Silos22:21 Onboarding and Succession Planning28:09 The Future of Hospitality and Technology33:04 Conclusion and Final ThoughtsKaren's contact details:www.linkedin.com/in/karen-borain-17749a/https://karenboraincoach.com/Connect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of the Impactful Teamwork Podcast, host Julia Felton explores the concept of shared leadership and its impact on business success. Through case studies of major companies like Netflix, Comcast, and Oracle, Julia discusses the benefits and challenges of co-CEO models. She introduces the Diamond Model of Leadership, emphasising the importance of distributing leadership roles to enhance productivity, creativity, and decision-making. Julia also shares insights from her unique experience with horse herds to illustrate effective leadership dynamics. Listeners are encouraged to reflect on their own leadership structures and consider implementing shared leadership within their organisations.00:00 Introduction to Impactful Teamwork00:45 Exploring Shared Leadership03:04 Challenges and Benefits of Co-Leadership06:45 Case Studies: Successes and Failures13:31 The Diamond Model of Leadership22:17 Applying Shared Leadership in Your Business23:17 Conclusion and Further ResourcesConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of the Impactful Teamwork podcast, Julia Felton explores how to deal with chaotic leadership that creates disruption rather than clarity. Drawing from her coaching experience and research by McKinsey and Gallup, Julia discusses the negative ripple effects a chaotic CEO can have on an organisation, including stifled innovation, lack of trust, and a toxic culture. She presents five strategies to manage and mitigate these effects: manage up with intention, build agreements on communication and roles, amplify external voices, form a coalition with peers, and practice strategic patience. Julia uses analogies from nature and horse herds to illustrate these strategies and brings actionable insights for team members and departmental heads facing chaotic leadership. The episode concludes with an invitation to diagnose team performance through the 'Turbocharge Your Team' quiz.00:00 Introduction to Chaotic Leadership01:52 The Impact of a Chaotic Leader03:16 Research Insights on Leadership Effectiveness04:57 Strategies to Manage a Chaotic Leader05:15 Scenario: Navigating Chaos as Susan06:29 Strategy 1: Manage Up with Intention09:47 Strategy 2: Build Agreements on Communication and Roles11:54 Strategy 3: Amplify External Voices14:33 Strategy 4: Form a Coalition with Peers16:59 Strategy 5: Practice Strategic Patience19:05 Conclusion and ReflectionConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of the Impactful Teamwork Podcast, host Julia speaks with Ulli Hildebrand, a strategic talent architect from Pinpoint Solutions, about why teamwork and talent are the ultimate competitive advantages in business. Ulli emphasises the importance of recognising talent, leadership mindset, and setting healthy boundaries. They discuss the often overlooked but crucial aspect of corporate culture and its impact on team dynamics and organisational success. Ulli shares insights on effective leadership, the challenges companies face when scaling, and the necessity of empowering teams. The conversation also touches on personal lessons learned from working with horses and their application to business leadership.00:00 Introduction to Impactful Teamwork00:53 Guest Introduction: Ulli Hildebrand01:36 The Importance of Talent in the Workplace03:37 Challenges in Leadership Roles05:33 Setting Healthy Boundaries in the Workplace07:51 The Impact of Remote Work on Productivity14:40 Scaling Companies: Challenges and Solutions19:06 Creating a High-Performance Culture19:52 Understanding Business Goals and Culture20:29 The Importance of Tolerating Mistakes21:50 Contradictions in Viewing Personnel as Costs24:58 The Ripple Effect of Leadership26:57 Encouraging Work-Life Balance29:11 Empowering Teams Through Decision-Making34:13 The Value of Non-Expert Leadership35:44 Lessons from Horses on Leadership37:54 Conclusion and Final ThoughtsYou can connect with Ulli on LinkedIn - https://www.linkedin.com/in/ulrikehildebrand/ and find her solutions at https://pin-pointtalent.net/Connect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of the Impactful Teamwork Podcast, host Julia Felton discusses the critical importance of business reinvention. Drawing inspiration from the autumn equinox, Julia explores how businesses can harness the rapid pace of change to stay competitive and thrive. She emphasises the need for companies to continually evolve by creating multiple S-curves and identifies three hidden S-curves crucial for sustained growth: competition, capabilities, and talent. With examples from industries like mobile phones and streaming, she illustrates how adaptability and new leadership can prevent business decline. The episode also highlights the importance of learning to learn and developing meta-skills for future success.00:00 Introduction to Impactful Teamwork00:54 The Significance of the Autumn Equinox01:32 The Necessity of Business Reinvention03:06 Understanding the Product Lifecycle06:02 The Hidden S-Curves of Successful Companies10:31 The Importance of the Right Leadership14:44 Learning to Learn: The Future of Skills20:40 Conclusion and Final ThoughtsConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of Impactful Teamwork, host Julia Felton is joined by Andy Price, founder of the award-winning IT firm Initial IT. Andy shares his expertise in simplifying technology and focusing on cybersecurity for small businesses. He addresses prevalent cybersecurity threats such as data breaches and ransomware, and offers practical strategies for businesses to protect themselves. Andy underscores the importance of employee training and fostering a culture of psychological safety to encourage prompt reporting of security issues. He also discusses the role of AI in modern technology and its potential impacts on cybersecurity. Additionally, Andy shares his personal journey into the IT industry, emphasizing the importance of passion and perseverance. Tune in for a comprehensive discussion on maintaining IT security in today's digital age.00:00 Introduction and Guest Welcome01:54 Understanding Cybersecurity Threats02:48 Strategies for Small Businesses14:58 The Importance of Data Backup20:13 Andy's Journey into IT27:11 The Impact of AI on Business34:16 Conclusion and ResourcesContact Andy at: andy@initialit.co.uk or visit his website https://www.initialit.co.uk/Connect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of Impactful Teamwork, host Julia Felton explores the growing importance of soft skills in the modern workplace, particularly as businesses adapt to the advancements in AI technology. Julia delves into the origins of the term 'soft skills' and argues for a more appropriate term like 'leadership superpowers.' Highlighting research from the World Economic Forum and Deloitte, she underscores that these skills—communication, empathy, and adaptability—are essential for business agility, innovation, and survival in a dynamic environment. Julia also discusses how improving these skills can boost revenue, enhance employee retention, and drive customer loyalty. She emphasizes the need for leaders to foster a culture that values and enhances soft skills, ensuring their teams can thrive amidst ongoing technological transformations.00:00 Introduction to Impactful Teamwork01:10 The Misconception of Soft Skills04:31 The Importance of Soft Skills in the Modern Workplace06:41 AI and the Future of Work08:25 Building Relationships in a High-Tech World10:09 Soft Skills as a Competitive Advantage19:10 The Role of Soft Skills in Customer Experience24:26 Final Thoughts and Call to ActionConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of Impactful Teamwork, host Julia Felton explores why attention is the biggest gift leaders can give their team members. Julia delves into how genuine attention fosters connection, engagement, and psychological safety, comparing it to sunlight that helps a forest grow. She discusses the barriers to maintaining attention like digital distractions, multitasking, reactive work patterns, mental clutter, and environmental factors. By addressing these challenges, leaders can harness the 'Attention Triad'—mental, emotional, and energetic attention—to boost team cohesion and performance. Julia also introduces the concept of the 'Attention Continuum' and provides actionable strategies for leaders to place their attention deliberately and effectively. Don't forget to take the 'Turbocharge Your Team' quiz at businesshorsepower.com/quiz to identify areas for improvement in your team dynamics.00:00 Introduction to the Biggest Gift for Your Team01:18 The Power of Attention in Leadership05:36 Creating Psychological Safety Through Attention13:09 The Attention Triad: Mental, Emotional, and Energetic Focus19:21 Attention Hijackers and How to Overcome Them24:20 Conclusion and Call to ActionConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of Impactful Teamwork, host Julia Felton discusses the importance of having a clear and well-articulated purpose in business. Drawing from her book, 'Unbridled Business,' and insights from Simon Sinek's 'Start With Why,' Julia explains how purpose serves as the key pillar for team effectiveness, structure, and performance. She cites studies by Deloitte and other research indicating that purpose-driven companies not only achieve higher financial performance but also foster a strong sense of belonging among team members. The episode emphasises the significance of aligning all stakeholders with the business's purpose to reduce friction and drive productivity and profitability. Julia also invites listeners to join an upcoming webinar on transforming purpose into profit using her three-step framework. www.businesshorsepower.com/unbridled-impact00:00 Introduction to Purpose in Business02:11 The Power of Purpose03:27 Generational Perspectives on Purpose04:45 Simon Sinek's 'Start With Why'07:19 Purpose-Driven Collaboration11:16 Purpose and Profit12:15 Research on Purpose-Driven Companies16:38 The Aspirational Nature of Purpose17:42 Upcoming Webinar and Personal Insights21:37 Final Thoughts and InvitationConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

This week's episode of Impactful Teamwork delves into the critical topic of toxic leadership behaviours that inadvertently push team members away. Inspired by a comprehensive research article from HR World and Kick Resume, the episode explores 15 detrimental manager behaviors and their impacts on team morale and organisational culture. Highlighting real-world examples and personal experiences, the host emphasizes the need for leadership to evolve from controlling to empowering, promoting trust and psychological safety within the workplace. Key insights include recognising and avoiding behaviours like micromanaging, emotional volatility, favouritism, and undermining team contributions. The episode underscores the importance of self-awareness and continual personal development for leaders, and introduces resources like the Unbridled Teamship roadmap to foster effective and inspiring leadership.00:00 Introduction to Impactful Teamwork00:50 The Importance of Avoiding Negative Leadership Behaviors02:11 Exploring Toxic Leadership Behaviors08:50 The Royal Highness: Narcissistic Leadership09:56 The Mood Swinger: Emotional Instability in Leadership10:57 The Insecure Boss: Fear of Competence12:08 The Big Brother: Micromanagement13:02 The Underminer: Discrediting Others13:45 The Favors: Favoritism in Leadership14:26 The Metrics Man: Obsession with Targets15:03 The Yeller: Authority Through Loudness15:38 The Emo Blackmailer: Emotional Manipulation16:32 The Thief: Taking Credit for Others' Work17:21 The Ghost: Missing in Action17:54 The Conservative: Resistance to Change18:32 The Gossiper: Spreading Rumors19:05 The Meet Me Manager: Meeting Overload19:50 The No Clock Man: Punctuality Issues21:48 Conclusion: Creating a Positive Leadership LegacyConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of 'Impactful Teamwork,' host Julia Felton welcomes Jude Germain, the founder and principal consultant of The Maverick Paradox. Jude, an award-winning leadership expert, shares her insights on 'Maverick Leadership,' a unique approach that enables organisations to thrive amidst complexity. They discuss Jude's 'Influence Blueprint,' exploring its four drivers: capability, decisiveness, power, and impact. Jude explains how influence is systemic, affecting not only individual leaders but entire organizational flows. They also delve into practical examples, including Peloton's missteps and Jude's personal experiences, illustrating the importance of cohesive and influential leadership at all levels. Tune in for an engaging discussion on enhancing influence in the workplace, liberating leadership, and designing impactful cultures.00:00 Introduction and Guest Introduction02:10 Understanding Influence03:50 Leadership as a System06:42 Influence in Practice11:15 Power and Influence20:46 Strategic Influence and Execution22:40 Culture and Influence33:14 Final Thoughts and ResourcesYou can connect with Jude at www.maverickparadox.co.ukConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of the Impactful Teamwork podcast, Julia shares valuable leadership lessons learned during a recent sailing holiday in Greece. These lessons cover topics such as the benefits of shared leadership, the importance of roles and responsibilities, the impact of team dynamics, and the power of proper planning. Additionally, reflections on personal experiences related to beliefs, energy management, and the significance of strategic attention to navigate changing environments are discussed. The episode aims to illustrate how insights gained from sailing can be applied to enhance teamwork and leadership in business settings.00:00 Introduction: Lessons from a Greek Holiday02:19 The Power of Shared Leadership09:18 Roles, Responsibilities, and Accountability11:17 Team Dynamics and Support Systems17:27 The Importance of Planning21:41 Maintaining Strategic Attention23:46 Conclusion and Upcoming WebinarConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

Welcome to the Impactful Teamwork Podcast! In this episode, host Julia Felton delves into the importance of becoming an agile learner, especially in today's fast-changing environment influenced by AI. Julia discusses why developing a beginner's mindset is crucial and offers practical strategies for enhancing learning agility among team members. Inspired by a Harvard Business Review article, this episode covers the key foundations of learning agility, including navigating newness, understanding others, and increasing self-awareness. Tune in to discover how you and your team can adapt, thrive, and make a significant impact in your organization.00:00 Introduction and Podcast Overview01:22 Welcome to the Impactful Teamwork Podcast01:42 The Importance of Agile Learning05:13 Foundations of Agile Learning10:19 Practical Strategies for Agile Learning14:43 The Role of Self-Awareness and Reflection17:51 Conclusion and Final Thoughts00:00 Closing Remarks and Call to ActionConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this episode of the Impactful Teamwork Podcast, host Julia Felton delves into the critical, yet often overlooked, skills of noticing and listening. Drawing from her experiences during a sabbatical in Africa and insights learned from working with horses, Julia explains how paying attention can be a game-changer for leaders and teams. By being present and aware, leaders can build trust, boost performance, and create a collaborative environment. The episode offers practical strategies for developing these skills, including the importance of taking pauses, reflecting on experiences, and engaging in stillness before strategy. Tune in to discover how the principles of awareness and active listening can transform your leadership and your team's success.00:00 Introduction to Impactful Teamwork02:00 The Importance of Noticing and Listening03:24 Lessons from Africa and Horses08:16 Practical Applications in Leadership19:53 The Diamond Model of Leadership25:29 Practical Tips for Building Awareness27:27 Conclusion and InvitationConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify

In this week's edition of Impactful Team Work, host Julia Felton delves into the fascinating yet often overlooked topic of business energetics. Comparing businesses to natural ecosystems, Felton explores how the energy within business environments can influence team performance, engagement, and overall outcomes. She introduces four types of business energy environments—flowing river, stagnant pond, wildfire, and windstorm—and their impacts. She also elaborates on the five distinct energies within business activities: wood (growth and vision), fire (relationships and connection), earth (stability and support), metal (precision and value), and water (reflection and renewal). Felton offers practical advice on how to create varied spaces within the workplace to support different types of activities, ultimately aiming to enhance team success and business performance.00:00 Introduction to Business Energetics02:40 Understanding the Impact of Business Energy04:03 Nature Analogies for Business Environments07:22 Diagnosing Your Team's Energy Field08:10 Creating Positive Team Energy11:05 The Five Energies of Business11:19 Creative Space: Wood Energy14:38 Connective Space: Fire Energy18:04 Consultative Space: Earth Energy21:05 Calculative Space: Metal Energy24:55 Contemplative Space: Water Energy29:15 Recap and Final ThoughtsConnect with Julia:WebsiteLinkedInFacebookInstagramTake the IMPACTFUL Teamwork Quiz to assess your team's communication, creativity culture, goal clarity, and conflict resolution skills!Listen on Apple PodcastsListen on Spotify