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In The Know is your 25-minute deep dive into the biggest topics impacting the employee experience today. With so much content available on buzzy topics, it can be hard to figure out what's real and what's hype. Plus, who has the time to attend hours of webinars and online conferences to keep up with the latest and greatest? Our ITK guests break down popular topics and provide just the information you need to get started applying proven practices within your organization. In the Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital enablement experience, head over to axonify.com.
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Think back to your most memorable hotel experiences. What do they have in common? Moments of delight. It’s when you’re greeted by name at reception. Or when that bottle of champagne suddenly appears in your room. Or when an associate goes out of their way to get you that dinner reservation. Those are the moments that build lifelong loyalty. But those moments are hard to scale. How do you empower associates across the world to deliver this top-tier experience, while still maintaining the bran...
Great customer service in healthcare is essential but includes added expectation thanks in part to the sensitivities and vulnerabilities associated with the industry. People want to be treated with respect and empathy and have easy access to reliable, accurate information. But providing this type of experience can be a challenge when you have thousands of employees across multiple business units. How do you make sure each customer gets the same top-notch experience during every interaction? ...
AI is already taking on tasks typically completed by people. It’s answering contact center calls, taking drive-thru orders and writing marketing copy. Companies are betting on AI to reduce costs, alleviate staffing challenges and improve efficiency. But where does this leave workers? Is AI just going to replace people, or can this technology actually make work more human? Join Juan Naranjo and JD Dillon as they share ideas for leveraging AI to improve the employee experience. Juan appli...
To celebrate AxoniCom 2023 taking over Nashville, host JD Dillon invited some of the conference’s movers and shakers to ITK. Foot Locker’s former CEO Dick Johnson discussed what attendees can expect from his fireside chat with Axonify Co-founder and CRO Christine Tutssel. Then, Dessy Daskalov, Axonify’s SVP of Development, shares three nuggets about Axonify and AI. And Vijitharan Nageswaran, podcast host, Axonify’s Principal Solutions Consultant—and the big show’s mainstage MC!—shares what t...
How do you build a truly great and healthy workplace culture, and what does it take to bring the values posted on office walls to life, every single day? Melissa Daimler, CLO at Udemy and author of "ReCulturing: Design Your Company Culture to Connect with Strategy and Purpose for Lasting Success," joins JD to explore the key elements of building exceptional workplace cultures and how behaviors, processes and practices intersect to shape the outcome. Melissa and JD also discuss how remote wor...
What do today’s employees want in a job? Dr. Steven T. Hunt, Ph.D., SAP’s Chief Expert of Technology & Work, joins JD Dillon to share his perspective on what it takes to create a desirable workplace. Steve digs into trendy topics, like generational differences and remote work, and explains why they’re distractions from the important ideas organizations should focus on: job design and human psychology. Steve also talks about his new book, Talent Tectonics, and how it can help co...
How much learning technology do you actually need? Rachel Horwitz joins ITK to discuss learning tech optimization. Rachel has managed HR and L&D practices at Mars, The Estée Lauder Companies and ConvaTec. Now her team at Learning Culture Partners helps organizations improve the utility, scalability and cost-effectiveness of their learning tech ecosystems. If you want expert tips on how to get maximum value and impact from your technology investments, join Rachel and JD for this spir...
We’re celebrating the release of Learning Experience Design Essentials, the new book from one of our favorite ITK guests, Cara North! Cara’s gone from “accidental instructional designer” with Amazon to L&D director with Circulo Health to literally writing the book on modern learning design. Now she joins JD for a rousing game of Agree to Disagree! where they both share their takes on the hottest questions in L&D. Watch the full video of this episode on the Axonify YouTube Chann...
Who deserves the chance to get better at their jobs? Everyone, of course! And while the answer is obvious, delivering on that promise is more nuanced than you may realize. Diane Elkins, co-founder of Artisan E-Learning and founding member of Inspire Accessibility, joins JD to share practical insights for improving equity in workplace learning and explains why accessibility is about so much more than checking regulatory boxes. She debunks common accessibility myths, highlights frequent learni...
If you want tried-and-tested tactics to keep your people engaged and invested in the success of your business, look to startups. If larger organizations can successfully tap into that agile innovation … you’ve got the potential for magic. Endy, Canada’s leading online mattress brand, is building a culture of deliberate and continuous learning that starts on day one. The goal? Build out a team of experts who can pivot quickly to act in the company’s best interest, every single day. Join Glor...
Did you know the average person will have between 3 and 7 different careers over the course of their professional lives? We explore modern tactics for career development with Al Dea, Leadership Development Consultant and host of The Edge of Work podcast. Al's work has been cited in The Wall Street Journal, Time, Fast Company and The World Economic Forum. Now he joins JD on ITK to redefine concept of a career in the modern workplace, including: What's wrong with the phrase "employees should ow...
Elizabeth Thompson (Founder and Chief Experience Officer for Intuitive Quest) has seen it all in her 20-plus year career in HR. From mass layoffs at Starbucks during a recession to having a front row seat to a Chapter 11 experience with Southeastern Grocers as the Chief People Officer and how the grocer came out of the experience not only wiser but transformed to a level that resulted in a Harvard Business School case study on their cultural transformation. Elizabeth has witnessed seis...
How do we make it easier for frontline workers to do their jobs? It’s a simple question, but the answer is more nuanced than you might expect. RedThread Research asked over 500 employees and 50 leaders from a wide range of industries and job functions about what’s working—and what’s not—when it comes to enabling the success of their teams for its recent report, Getting Real About the Frontline Workforce. Join report authors Heather Gilmartin Adams and Dani Johnson and Axonify’s Josh Felix ...
We’re settling the debate on gamification—again! Join us for a rewind (not rerun) of our most popular episode to date. Karl Kapp—the man who literally wrote the book on the subject—joins JD for a no-nonsense conversation on the dos and don’ts of gamification. Karl plays the ITK Game and explains how you can increase engagement, boost knowledge and super-size the fun by blending game mechanics within your learning programs. Karl also gives us an update on his YouTube series, The Unofficial, ...
We’re jumping into our DeLorean to discover the future of L&D! 2023 is a critical year for the L&D profession. After three years of nonstop disruption, L&D pros have an opportunity to define the role they’ll play in the future of work. To make smart investments, they must get past the hype and focus their limited time and resources on the best ideas. But how can L&D specialists determine which ideas are worth pursuing and which will fade out fast? It’s not like they have a ti...
This conversation gets SPICY!!! With a marketplace full of options and new competitors emerging daily, it’s more difficult (and expensive) than ever to attract and retain customers. Today’s buyers aren’t just looking for vendors; they’re searching for partners who are dedicated to shared success. That’s why an awesome customer education program is essential to improving retention and growing your brand. Ryan Dillon, Vice President of Corporate Development at Thought Industries, joins JD Di...
Do you remember the end of Charlie and the Chocolate Factory (the original, not the remake)? Charlie, Grandpa Joe and Willy Wonka board the Great Glass Wonkavator. It’s not an elevator because “an elevator can only go up and down, but the Wonkavator can go sideways and slantways and longways and backways … and any other ways you can think of …” A flying elevator isn’t just a fun way to end a movie—it’s also the perfect metaphor for career development in today's workplace! Join Lori Niles-Hofm...
AI is everywhere! ChatGPT can write quirky poetry. Bing can summarize entire webpages. Stable Diffusion can make U.S. presidents look like Pixar characters. The technology is impressive, but how will this next wave of digital innovation impact the employee experience? Join JD Dillon as he dives into the potential benefits and risks for AI at work with a very special guest: AI. That’s right! JD stretches the limits of AI-powered tech by conducting a live interview with a fully digital ...
What if you could transform disruption from a BIG, SCARY force into a personal strategy for success? Shawn Kanungo brings his passion for storytelling and unique lens on disruptive innovation to ITK. His new book - The Bold Ones - is a playbook for putting new ideas into action and levelling up your career. Shawn and JD discuss the impact of disruption on today’s workplace, why Shawn thinks the best way to get ahead is to try and get fired, the myth about best practices and what it tak...
Budgets are tight. Time is tighter. L&D often shifts from critical business strategy to unnecessary distraction when people are asked to do more with less. “We don’t have time for learning” becomes a common objection. How can organizations close skill gaps and deliver business value without constantly disrupting the operation? Bob Mosher, Founding Partner and Chief Learning Evangelist at APPLY Synergies, wrote the book on workflow learning—literally. He joins Josh Felix from Axonify to d...
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