In this episode, Scott and Dian speak to the one and only Hector Garcia Tellado, Principal Group Product Manager of Field Service at Microsoft. We discussed:How Hector started at Microsoft and eventually become THE MAN!Microsoft's current and future investment in the Platform and Field ServiceHow Dan Gittler doesn't show Scott any more love. The upcoming deprecation of the D365 Field Service Mobile (Xamarin) Appand much moreSupport the show
In this episode Scott & Dian discuss all the cool ways they've configured or customized D365 Field Service to meet prospect and customer requirements over the years. Specifically, they discuss:1) Warranty Management2) Using the Power Platform to send reports/invoices automatically to customers3) Approval Processes, such as NTEs, Internal Approvals, etc.and so much more. You don't want to miss this episode. Support the show (https://www.buymeacoffee.com/serviceevolved)
Welcome to the Innovate with Ludia podcast, hosted by Ludia's Scott LeFante. In this episode, Scott LeFante interviews Michelle Albright, Marcio Decat and Murray Fife, who are Microsoft Field Service Experts and Global Black Belts. The team discusses the challenges faced by today's field service technicians, such as lack of data, instructions, tools, and more. They also talk about how the field service landscape is evolving to provide technicians with the necessary information at their finger...
In this episode, Scott & Dian meet with F&SC expert and extraordinaire Peter Ramer to discuss:1) How holidays should be longer than they are in the US 2) Dual Write3) Enterprise Asset Management vs. Customer Assetsand much more. Check out Peter's Blog for many great tips on F&SC: https://dynamics365musings.comSupport the show (https://www.buymeacoffee.com/serviceevolved)
In this session Scott (Dian out on assignment...aka PTO) discusses Field Service with the newest additions to the Field Service World and also RSM Colleagues about:1) How and why they wanted to get involved in field service2) What they enjoy about field service and what inspires them3) Where they see D365 Field Service going and what they'd love to see in the future4) Some of the cool things they are doing and learning with D365 Guides and more.Support the show (https://www.buymeacoffee.com/serviceevolved)
In this episode, Scott and Dian speak with Pierre Hulsebus, Director of World Wide Readiness for Field Service & Project Operations at Microsoft. Pierre discusses:His root as a Dutchman How he got into Field ServiceTrends within Field Serviceand a lot more. Support the show (https://www.buymeacoffee.com/serviceevolved)
In this episode, Scott and Dian talk about what's coming up in the next release of D365; including:1) Schedule Board enhancements2) A New and Optimized Work Order Form3) Embedded Microsoft Teams within the WO Lifecycle (and form)......and much more. Support the show (https://www.buymeacoffee.com/serviceevolved)
In this episode, Scott introduces his new co-host, Dian Taylor (AKA The D365 Goddess). Scott and Dian talk about all things 2021 Wave 1 Field Service functionality, including: Some of the features we feel are gamechangers for D365 Field ServiceOur most favorite Wave 1 feature (yes, we were made to choose just 1)Shout outs to some of our favorite Microsoft Product Team Members for the excellent work on this wave. Links to where you can find more information:Dian's Blog Site: Dynamics 365 Talk – D365 "Taylored" to you! (d365goddess.com)Scott's Blog Site: Field Service…Reimagined – The D365 Field Service Blog Site (serviceevolved.blog)Microsoft Wave 1 Release notes: Microsoft Dynamics 365 2021 release wave 1 plan overview - Dynamics 365 Release Plan | Microsoft DocsField Service update site: Dynamics 365 Field Service version history | Microsoft DocsSupport the show (https://www.buymeacoffee.com/serviceevolved)
In this episode, Scott is talking with Zak Kreuger, Director at RSM US LLP. Scott and Zak discuss:1) How Zak got started in Field Service and why he loves it so much2) Issues field service organizations face in the post-pandemic world3) Current trends, particularly around the aging technician workforce4) Upcoming Field Service events hosted by RSMSupport the show (https://www.buymeacoffee.com/serviceevolved)Support the show (https://www.buymeacoffee.com/serviceevolved)
In this episode, Scott and Dan speak with Microsoft Mixed Reality MVP Alexander Meijers about:1) the future of Mixed Reality and how MR is transforming industries2) Use cases of MR and how it interacts with other Microsoft Technology, such as D365 Field Service3) Existing MR Technology and the capabilities it provides4) How Alex gets to play with all the cool MR tools and build amazing solutionsSupport the show (https://www.buymeacoffee.com/serviceevolved)
In this episode, Scott and Dan speak with Jason Cohen of Microsoft's Field Service Product Team. Some of the items the team tackles are:new and exciting features with the D365 Field Service areahow the Microsoft FS PM Team works with partners to validate new ideashow Microsoft is transforming the Field Service App, especially ramp up time.and much more. Support the show (https://www.buymeacoffee.com/serviceevolved)
Ever wondered how to ensure your Dynamics 365 projects hit the mark every time? Join us as we dive into an enlightening discussion with Jeremy Freid, a Senior Solution Architect from Microsoft's FastTrack team. Jeremy unveils the inner workings of the FastTrack program and its innovative framework, Success by Design, which plays a crucial role in de-risking projects. Learn how early intervention and comprehensive planning can prevent those dreaded last-minute escalations and guarantee a smoot...
Unlock the future of ERP systems with us as we welcome Bryan Barton, senior manager and technical architect at Ludia Consulting. Discover how Dynamics 365 Finance and Supply Chain serve as the backbone of transactional finance and inventory management. Get a sneak peek into Bryan’s upcoming sessions at the Community Summit, where he’ll share strategies on improving system efficiency with data archiving and optimizing e-invoicing and tax localization. These insights are not only practical but ...
Is AI a job killer or a productivity booster? Join us as we unravel this and more with Lucas Diaz, the innovative CEO and co-founder of Ludia Consulting. Lucas reveals how AI is revolutionizing operations both within his company and for their clients, enhancing agility and efficiency rather than replacing jobs. We get the scoop on the upcoming Community Summit, spotlighting the AI pre-conference and sessions designed to guide organizations through mastering the AI maturity model. Lucas dispel...
Unlock the future of field service with AI and IoT in this enlightening episode of Innovate with Ludia! Join our conversation with Kevin "Raz" Razavi, Ludia’s solution architect, as we uncover the evolution from traditional maintenance to lucrative service streams that customers are eager to invest in. We'll explore how predictive maintenance and proactive service, driven by smart data and AI, are setting new standards for speed and reliability in the market. Kevin shares his expertise on ove...
Unlock the secrets of mastering DualWrite with insights from Nick Talsma, head of Ludia Consulting's CE technical team. In this episode of Innovate with Ludia, Nick takes us through the evolution of DualWrite, sharing essential best practices for configuring and troubleshooting this vital integration tool. Learn how to maintain synchronization between systems and minimize errors effectively, drawing from Nick's extensive experience and lessons learned. This episode is a treasure trove of tips...
Ever wondered why AI implementations can be so hit-or-miss? Unlock the mysteries of generative AI and Microsoft's Co-Pilot with insights from my esteemed colleague Murray Fife, as we tackle the excitement and confusion surrounding AI technologies. We break down the differences between tools like Microsoft's Co-Pilot and Azure OpenAI, offering practical advice on setting up guardrails and structured prompts to ensure your AI initiatives are both advanced and reliable. Learn firsthand the strat...