Launched in 2016, the HMCTS Reform Programme reaches its formal conclusion at the end of March 2025. It underpins a quiet revolution which has moved our courts and tribunals from paper to digital, stabilised and secured systems and set us up for the 21st century. In this episode, host Aaron Wilson is joined by CEO Nick Goodwin and Operations Director Daniel Flury to reflect on the programme’s impact, key learnings, and what comes next. They discuss the challenges of modernising the just...
In the second part of our bailiff podcast, we continue to shine a light on the daily challenges our bailiffs face and the skills required to be a success. Join us as we uncover the intricacies of their day-to-day roles and gain valuable insights into what makes a great bailiff, from effective communication to resilience under pressure. Plus, don't miss the gripping conclusion of a real-life eviction story featuring county court bailiffs Wendy and Karen, as they navigate t...
This episode takes a look at the day-to-day reality for our bailiffs. We're joined by a range of experienced bailiffs who share insights into their daily roles, challenges they face, and the reality behind the TV stereotypes. We'll also join one of our teams on the road, as county court bailiffs Wendy and Karen provide a first-hand look at their work during an eviction. Listen now to discover more about the essential skills and stories that define this often misunderstood profession. Send u...
Have you ever wondered how you get selected to sit on a jury and what happens once you are chosen? Listen to the latest episode of Inside HMCTS, where we take an in-depth look at jury service and the selection process. In this episode, we will be joined by Craig Robb, Deputy Director of Crime (Live Services) at HMCTS. After serving as a juror last year, Craig provides first-hand insight into the jury selection process, what to expect when you're called to serve and why it...
Join us for a special end-of-year review episode of Inside HMCTS, where we reflect on the justice highlights of 2024 across all jurisdictions. From new systems and campaigns to the opening of additional courtrooms and significant events, we cover the progress and transformation within HMCTS. Tune in to hear from our colleagues and special guests as we celebrate a year filled with achievements and look forward to the challenges and opportunities of 2025. Send us a text For full tra...
In this episode of Inside HMCTS, we delve into the recent OECD (Organisation for Economic Co-operation and Development) Global Roundtable on Access to Justice held in Ottawa, Canada. Join us as we explore the innovative approaches and practical strategies that are improving access to justice worldwide. Our special guest, Luc Altmann, Head of Insight at HMCTS, discusses his presentation on measuring and improving access to justice in court services and how the UK is leading the way with a data...
In the second part of our anti-knife crime podcast, we hear from some of the speakers who participated in the event, including Detective Superintendent Saj Hussain, from the Metropolitan Police, who shares insight into the role of the police in tackling knife crime. We have inspiring contributions from Steel Warriors, a charity group who transform confiscated knives into outdoor street gyms. You'll also hear from other special guests from Street Doctors, who teach emergency first aid to youn...
Our latest episode of Inside HMCTS delves into an impactful anti-knife crime event held at Westminster Magistrates’ Court earlier this month. In the first of this two-part episode, we speak with Ian Rawlins, a Legal Adviser from London, about the inspiration behind the event and the importance of educating young people on the dangers of knife crime. Listeners can expect to hear about the various activities and talks that were planned for the day, and find out more about a mock knife murder ...
The latest Inside HMCTS podcast offers an insightful look into the collaboration between HMCTS and the University of Reading, providing law students with valuable real-world experiences in the criminal justice system. Join us as we meet District Judge Sam Goozee, Senior Legal Manager Rachel Newman, and Associate Professor Liz Conaghan as they delve into the joint outreach programme that allows students to observe court proceedings, participate in mooting, and gain first-hand experience in le...
Discover how our Small Claims Mediation Service is helping to resolve disputes without the potential stress of having to go to court. In this episode, we’ll explore the benefits of mediation and hear the real-life story of David Kerry, one of our satisfied users who successfully used the service to find a resolution to his dispute with a large company. We’ll also hear from David Franks, one of our new mediators, as he tells us more about the purpose of his role and the support ava...
In our fourth episode of Inside HMCTS podcast, we focus on how we’re making our courts and tribunals more accessible for everyone and how we are supporting people to use our online services. When people need to come to one of our courts or tribunals, or use our online services, they may require need extra help. We’re committed to removing common barriers people may face to make sure they can access justice at an equal level. You'll hear from Mike Williams, Deputy Director of Ser...
In the third episode of the Inside HMCTS podcast, we discuss the benefits to those members of the public able to join us at an open day in their local court or tribunal. Open days offer great opportunities to give local communities the chance to take a look behind the scenes of justice being delivered in their local area. They demonstrate openness and transparency around the vital public service that we deliver at HMCTS, in an engaging and informative way. We spoke ...
In our latest episode, we're focusing on an important and timely topic – making courts and tribunals more accessible for neurodivergent people. Neurodiversity, expresses the diverse ways people think, interpret, and process information, and it is at the forefront of our efforts to ensure justice is accessible to everyone. Our host, Liz Bryant, talks to Nicky Reynolds, Deputy Director of the Future Hearings Programme, and Adam Micklethwaite, Director of The Autism Alliance. Nicky sh...
In this episode, we discuss the benefits of a modernised divorce process. Since 2016, HMCTS has been transforming court services after the government invested £1.3 billion into the reform of our justice system. Hear from those working behind the scenes who help deliver a modernised online divorce process, and from those who have used the service on what to expect. Send us a text For full transcript of each episode, please visit - Inside HMCTS