Claim OwnershipInsurTalk
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InsurTalk is a podcast dedicated to helping P&C insurers increase customer engagement, innovate business processes, and achieve efficient, sustainable growth. In each episode, host Laura Drabik talks with an industry leader who has successfully pursued an idea that has moved their business forward. Whether it’s omnichannel, insurtech, digital transformation, artificial intelligence, or other technology trends, InsurTalk brings you expert insights from people who have driven innovation and turned possibilities into realities. If you’re looking to be inspired by insurance industry trailblazers, this is the show for you.
68 Episodes
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Special Episode: 2024’s Top Soundbites on P&C Innovation
From embedded insurance to the future of mobility to AI and beyond, we’ve collected the best insights on driving innovation in P&C insurance from industry leaders and luminaries who appeared as guests of InsurTalk in 2024. It’s an excellent way to hit replay on the forces that challenged the industry over the past year, the innovation they inspired—and the opportunities they represent in 2025 and beyond.
Driving the Transformation Agenda in P&C Insurance
The Executive Vice President and Chief Technology & Operations Officer at Travelers Insurance shares three strategic pillars of successful transformation initiatives and insights on leveraging technology to drive optimal business outcomes.
Winning the War for Talent in P&C Insurance
The global insurance practice leader at Diversified Search Group discusses the biggest recruitment challenges P&C insurers face—and the keys to overcoming them—as competition for top talent hits overdrive.
Revolutionizing Claims Outcomes With Predictive AI
With claims severity and litigation costs skyrocketing, the founder and CEO of Charlee.ai provides insights on optimizing claims outcomes through the power of AI-based predictive analytics.
Achieving Embedded Insurance Success
Ernst & Young Americas Insurance Technology Leader Chris Raimondo shares strategic considerations for this increasingly important distribution channel.
Turning Data Challenges Into Opportunities in P&C Insurance
Data is the lifeblood of the modern insurer. In an all-new episode, the Senior Vice President & Chief Technology Officer of Property and Casualty Technology for Nationwide Insurance shares strategies for harnessing today’s top data trends to boost performance and drive game-changing innovation.
Claims Innovation in the High Net Worth Market
It's a choice customer base and a $113 billion revenue opportunity worldwide. But inflation, growing CAT risks, and increasingly aggressive competition take on whole new meaning for specialty carriers serving the high net worth market—especially when it comes to claims. The senior vice president and chief claims officer for PURE Insurance shares strategies for transforming the claims experience in the high net worth market, and what it takes to accelerate processes, reduce costs, and create competitive differentiation for this high-value sector.
4 Technologies Transforming Commercial Lines Underwriting
From macroeconomic headwinds and growing risks to rising customer demands and increasingly aggressive rivals, commercial lines operating models are under pressure. The Director of Underwriting Innovation at Zurich North America shares strategies for driving commercial lines innovation to protect margins, reduce losses, expand share, and build competitive differentiation in 2024 and beyond.
P&C Claims in the Age of Nuclear Verdicts
With $10 million+ "nuclear" jury awards doubling over the past three years, CaseGlide CEO Wesley Todd talks claims litigation strategies for the age of runaway costs.
Fast Lane to the Future of Auto Insurance
By 2035, connected car technology is expected to shrink existing personal lines auto premiums by as much as 44%. To fill the gap, carriers will need to go where the opportunities are: a whole new world of commercial lines. The executive vice president of Capgemini's Global Insurance Business Unit talks mastering the future of mobility.
Driving Digital Security in P&C Insurance
Not every technology trend is a positive one. With cybercriminal networks weaponizing malicious forms of AI and deepfake technologies to defraud carriers around the world, the billions P&C insurers lose to fraud each year could soon seem like child’s play. The Managing Director and General Insurance Sector Lead at Accenture addresses the growing threat and what it takes to drive digital security in P&C.
Disruption Ahead: The Future of Insuring Mobility
The founder and CEO of Emerging Transport Advisors and a global thought leader on emerging technologies and their impacts on society shares insights on the decline in personal lines auto and the future of insuring mobility.
From Risk to Resilience: Geospatial Property Intelligence and the Climate Crisis
As climate change accelerates, advances in geospatial analytics are creating opportunities for insurers to rethink risk assessment, revamp CAT response, and revolutionize the way they protect policyholders.
Inside the J.D. Power Property Claims Satisfaction Survey
Who will top J.D. Power's 2024 Property Claims Satisfaction Survey—and why? With this year's report just weeks away, J.D. Power Director of Insurance Intelligence Mark Garrett joins InsurTalk with an exclusive preview. On tap: insights on the biggest challenges and most promising opportunities for claims organizations seeking to achieve unbeatable customer satisfaction and loyalty.
HEMIC’s Mission to Harness the Cloud
Martin J. Welch, CEO of Hawaii Employers' Mutual Insurance Company (HEMIC) shares insights on successful cloud migration, the importance of commercial lines innovation in an evolving insurance marketplace, and the challenges of serving a business community recovering from the Lahaina Fire.
Special Episode: Top Soundbites on Generative AI, Digital Payments & More
We took the best insights shared by insurance industry trailblazers who appeared as guests on the InsurTalk podcast during the last half of the year—and served them up in a single, can't-miss episode. From digital payments to Generative AI to insurtech ecosystems and beyond, it's the perfect way close to 2023—and get inspired for the year ahead.
Why the Digital Payments Revolution in P&C Insurance Is Gaining New Urgency
An in-depth look at how digital payments can help carriers modernize their operations, boost customer satisfaction and retention, and enable next-generation operating models that give them a serious edge.
Golden Bear VP Michael Hall on the Evolving Cannabis Insurance Market
Despite operating in a complex business landscape, the $33 billion global legal cannabis industry represents a booming market for P&C insurers. Golden Bear VP Michael Hall shares unique insights on the evolution of this sector and its evolving risks and opportunities.
Beyond the Buzz: Generative AI in P&C Insurance
It's dominating the technology conversation in every industry—and could add $1 trillion in value to P&C insurance worldwide. Accenture's Global Insurance Data and AI lead and Guidewire's Head of Product Management offer practical insights for insurers looking to leverage this game-changing technology.
Innovating in the Insurance Marketplace
Lisa Wardlaw, North America Advisor for InsurTech Israel, on leveraging non-traditional thinking to help insurers reinvent their business models and create a compelling and differentiated value proposition.
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