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InsurTalk

Author: Guidewire

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InsurTalk is a podcast dedicated to helping P&C insurers increase customer engagement, innovate business processes, and achieve efficient, sustainable growth. In each episode, host Laura Drabik talks with an industry leader who has successfully pursued an idea that has moved their business forward. Whether it’s omnichannel, insurtech, digital transformation, artificial intelligence, or other technology trends, InsurTalk brings you expert insights from people who have driven innovation and turned possibilities into realities. If you’re looking to be inspired by insurance industry trailblazers, this is the show for you.
16 Episodes
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Insurance Australia Group's Enterprise General Manager shares the essential components of the insurer's digital initiative and where, within the organization, they began the journey. 
Seibels CIO and Plug and Play mentor discusses how insurers can most effectively work with insurtechs and ultimately make innovation ideas happen.
Guidewire Sr. Manager, Product Marketing, discusses where insurers and insurtechs can connect, explore possibilities, and change the face of P&C insurance through Guidewire marketplace.
FRISS CEO and Co-founder discusses how early detection and prevention through digitalization and automation efforts can transform insurers into fraud-fighting superheroes. He also explains that insurers can take advantage of these efforts to improve the customer experience for the good customers.
CLARA Analytics President and CEO discusses how artificial intelligence can improve commercial claims processing. He also shares how AI can help insurers ensure that the right medical provider, nurse case manager, and attorney are assigned to the right workers' comp claims.
Metromile Enterprise General Manager discusses the data and analytics, tools, and strategies needed to automate claims in today's market and get closer to a touchless claim process.
Betterview Co-founder and COO discusses how geospatial data plus analytics can improve catastrophe claims adjudication and risk selection, how drones are used in this area, and what insurers exploring the usage of geospatial analytics should consider. He also shares how geospatial analytics helped insurers in the wake of COVID-19.
CAA Insurance Company's Group President discusses creating the first and only pay-as-you-drive auto insurance program in Canada. This award-winning ​innovation enables the insurer to better service its existing and new customers.
In this short conversation that didn't make it into Episode 5 of InsurTalk​, Jeremy Jawish, CEO of Shift Technology, discusses chatbot adoption in insurance, and the risks that come with it. Be sure to check out the full conversation with Jeremy in Episode 5.
Shift Technology CEO discusses what artificial intelligence in insurance looks like now—faster cycle times and time to payment and closure, better fraud detection, freeing up the adjuster to deliver concierge service—what it will look like in five years, eliminating AI bias, and how insurers can prepare before implementing an AI strategy.
In this short conversation that didn't make it into Episode 3 of InsurTalk, Samantha Liscio discusses how WSIB is addressing increasing cyber crime, including phishing attempts, through employee education and perimeter control checks. Be sure to check out the full conversation with Samantha in Episode 3. 
Farmers Insurance Head of Digital Transformation and Change Management within the Farmers Claims Team discusses the company's claims transformation, including automating claims processes, omnichannel, and innovative strategies around claims. She also touches on overcoming common challenges that come with driving large-scale changes.
Workplace Safety Insurance Board Chief Technology and Innovation Officer discusses the company's digital transformation and accompanying cultural shift. The insurer creates production-ready, minimum viable products using a digital factory concept, and identifying customer needs to launch a digital document upload tool.
Economical Chief Transformation Officer discusses the digital transformation of the company, most notably the development and launch of Sonnet Insurance, Canada's first digital direct channel in the property and casualty sector. Sonnet has revolutionized the insurance buying experience by making it simple, easy, personalized, and accessible.Read Transcript
Aviva Italy Chief Operating Officer discusses the company's digital disruption initiative AvivaPlus, radically redesigning the customer experience, and creating a digital paperless workflow tailored to the consumer.Read Transcript
Introducing InsurTalk

Introducing InsurTalk

2020-05-2703:23

Welcome to InsurTalk, the podcast where we don't just talk about innovative ideas and P&C insurance; we talk with industry trailblazers about the big ideas they made happen and how they did it.
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