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InsurTalk

Author: Guidewire

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InsurTalk is a podcast dedicated to helping P&C insurers increase customer engagement, innovate business processes, and achieve efficient, sustainable growth. In each episode, host Laura Drabik talks with an industry leader who has successfully pursued an idea that has moved their business forward. Whether it’s omnichannel, insurtech, digital transformation, artificial intelligence, or other technology trends, InsurTalk brings you expert insights from people who have driven innovation and turned possibilities into realities. If you’re looking to be inspired by insurance industry trailblazers, this is the show for you.
59 Episodes
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P&C Claims in the Age of Nuclear Verdicts   With $10 million+ "nuclear" jury awards doubling over the past three years, CaseGlide CEO Wesley Todd talks claims litigation strategies for the age of runaway costs.
Fast Lane to the Future of Auto Insurance By 2035, connected car technology is expected to shrink existing personal lines auto premiums by as much as 44%. To fill the gap, carriers will need to go where the opportunities are: a whole new world of commercial lines. The executive vice president of Capgemini's Global Insurance Business Unit talks mastering the future of mobility.
Driving Digital Security in P&C Insurance   Not every technology trend is a positive one. With cybercriminal networks weaponizing malicious forms of AI and deepfake technologies to defraud carriers around the world, the billions P&C insurers lose to fraud each year could soon seem like child’s play. The Managing Director and General Insurance Sector Lead at Accenture addresses the growing threat and what it takes to drive digital security in P&C.
Disruption Ahead: The Future of Insuring Mobility The founder and CEO of Emerging Transport Advisors and a global thought leader on emerging technologies and their impacts on society shares insights on the decline in personal lines auto and the future of insuring mobility. 
From Risk to Resilience: Geospatial Property Intelligence and the Climate Crisis As climate change accelerates, advances in geospatial analytics are creating opportunities for insurers to rethink risk assessment, revamp CAT response, and revolutionize the way they protect policyholders.
Inside the J.D. Power Property Claims Satisfaction Survey Who will top J.D. Power's 2024 Property Claims Satisfaction Survey—and why? With this year's report just weeks away, J.D. Power Director of Insurance Intelligence Mark Garrett joins InsurTalk with an exclusive preview. On tap: insights on the biggest challenges and most promising opportunities for claims organizations seeking to achieve unbeatable customer satisfaction and loyalty.
HEMIC’s Mission to Harness the Cloud    Martin J. Welch, CEO of Hawaii Employers' Mutual Insurance Company (HEMIC) shares insights on successful cloud migration, the importance of commercial lines innovation in an evolving insurance marketplace, and the challenges of serving a business community recovering from the Lahaina Fire.
Special Episode: Top Soundbites on Generative AI, Digital Payments & More  We took the best insights shared by insurance industry trailblazers who appeared as guests on the InsurTalk podcast during the last half of the year—and served them up in a single, can't-miss episode. From digital payments to Generative AI to insurtech ecosystems and beyond, it's the perfect way close to 2023—and get inspired for the year ahead.
Why the Digital Payments Revolution in P&C Insurance Is Gaining New Urgency An in-depth look at how digital payments can help carriers modernize their operations, boost customer satisfaction and retention, and enable next-generation operating models that give them a serious edge.
Golden Bear VP Michael Hall on the Evolving Cannabis Insurance Market Despite operating in a complex business landscape, the $33 billion global legal cannabis industry represents a booming market for P&C insurers. Golden Bear VP Michael Hall shares unique insights on the evolution of this sector and its evolving risks and opportunities.
Beyond the Buzz: Generative AI in P&C Insurance It's dominating the technology conversation in every industry—and could add $1 trillion in value to P&C insurance worldwide. Accenture's Global Insurance Data and AI lead and Guidewire's Head of Product Management offer practical insights for insurers looking to leverage this game-changing technology.  
Innovating in the Insurance Marketplace Lisa Wardlaw, North America Advisor for InsurTech Israel, on leveraging non-traditional thinking to help insurers reinvent their business models and create a compelling and differentiated value proposition.
Season 4 Premiere—The Journey of Claims Transformation How do you combine digital and the human touch to get ranked #1 in J.D. Power’s 2023 Claims Satisfaction Survey? Erie CIO Partha Srinivasa shares core philosophies driving this 97-year-old company's success in the digital age.  
Summer Soundbites: 2023's Best Insights on Insurance Innovation So Far   From Generative AI to insurtech ecosystems and beyond, we're hitting rewind on the most notable quotables from industry leaders who've appeared as guests on the show during the first half of 2023. 
Q&A With Laura Drabik: Harnessing the Power of Ecosystems   Laura joins Ash Faraj, host of the InsurBreak podcast series from Zelros for an in-depth conversation about harnessing the power of insurtech ecosystems to your competitive advantage. 
Navigating the Complexities of Digital Transformation in P&C Insurance Up to 74% of P&C insurers plan to increase spending on digital transformation initiatives this year. Deloitte Global Insurance Marketplace Leader Arun Prasad discusses the biggest impediments to success—and the best strategies for overcoming them.
Commercial Insurance 2023: The Digital Tipping Point Guidewire InsuranceSuite GM Eugene Lee and PwC Partner Imran Ilyas share insights from their compelling new white paper on five key trends impacting commercial insurance and how carriers can define and execute a strategy that leverages the massive opportunity promised by today’s digital tipping point.
Boosting the Bottom Line: The Business Case for Gender Diversity in Tech  An exclusive panel discussion with C-level women executives on why gender-inclusive workforces are 21% more likely to achieve above-average profitability—and strategies for building and leveraging one of your own. 
Navigating Wawanesa's Cloud Journey   Wawanesa CIO Cam Loeppky's advice on leading a successful cloud transformation at a top Canadian carrier—from achieving business and technology alignment to a two-pronged go-live approach worth its weight in gold.
Leveraging the Cloud to Innovate Faster CTO Tatjana Lalkovic shares how Definity Financial became the first Canadian insurer to undergo demutualization and the first to leverage a modern cloud platform as part of its quest to become a top-five Canadian carrier.
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