Claim OwnershipInternal Customer Handbook: A Work Culture Podcast for People Leaders
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© Wendy Conrad
Description
What if we intentionally treated our teams as if they were the internal customer? What would that look like and how would that affect our businesses? Join me as this book-idea-turned-podcast comes to life for a year-ish, helping people leaders craft their people-centric leadership practices. We will talk about everything from mental health and community self-care, to beehives and taco Tuesdays. Hosted by Wendy Conrad of Your Happy Workplace, with the possibility of guests. Check out the History's Horrible Bosses Bonus Series episodes.
87 Episodes
Reverse
52 weeks, 86 episodes, 2 birthdays, and a bunch of bloopers.
Evolution, Magic, and Truth
What do these have to do with our workplaces?
Reflection questions included!
Do we listen to what our bodies are telling us?
How does if feel to ask for help?
How does the community perspective factor in?
And what does this all have to do with our workplaces?
Today we talk about it.
Resources and mentions:
Braiding Sweetgrass by Robin Wall Kimmerer
Week 48: Individualism vs Community
Just when you thought we were done talking about the work from home debate, here we are reacting to yet another article on the subject. And I’m about to get spicy about it!
Sources and Resources:
Subject Article on Yahoo
BONUS article reaction episode from March 10, 2023
BONUS episode To Remote or Not from May 2022
BONUS Dear Remote Workers from October 2022
Today we talk about individualism and community in our workplaces.
Definitions of individuality vs individualism, and community vs collectivism are discussed, along with an offering of some reflection questions to help imagine and create something different in our workplaces.
Sources and mentions:
Article: Why Community Matters in the Workplace
Article: Individualist vs Collectivist Workplace Cultures
Bonus: The Black and White of Binary Thinking
Bonus: We Are (Not) Family
Today's bonus episode is the podcast version of my newsletter that went out this week in the aftermath of the school shooting in Nashville.
Sources and Mentions:
LinkedIn Post by Lily Zheng re: organizational change
Leading cause of death for children and teens, source
Number of mass shootings to date stats
Permit-less carry in Florida
Florida Book Bans
RKA YouTube video re: marketing guns to kids
RKA Podcast episode re: the history of gun marketing in the U.S.
All About Love by bell hooks
News is Traumatic
I talk a lot about brain science in my work and here on the podcast. I’ve realized that I’ve been doing it wrong.
Today we talk about neurodiversity in the workplace, and how being inclusive benefits everyone.
Today's episode was inspired by a conversation with a friend. You know who you are (wink wink.)
Sources and mentions:
More about Rejection Sensitive Dysphoria on WebMD
Mental Health First Aid Certification
Article: Neurodiversity in the Workplace on PsychCentral
Article on Harvard Business Review 2017
Article on Business Insider: How Neurodivergence Can Be an Asset
BONUS GUEST Josephine Kalipeni, Executive Director at Family Values at Work, joins today to talk about family leave, workplace policy change, activism in the workplace, and the future of work.
This is a must listen, y'all.
CLICK HERE to learn more about Family Values at Work.
CLICK HERE to check out my live interview with Josie on Instagram, "The Racist & Sexist History of Caregiving"
Week 11: Business as Activism and Artistry, pt 1
Article: Should Political Conversations Be Banned in the Workplace?
You may have heard of exit interviews, but do you know about stay interviews? Today we talk about it...
Why do we continue to worship at the altar of busyness?
Today I react to the HBR article, "Beware a Culture of Busyness" sent to me by my friend, Sarah.
A shocking experiment (literally), Mark Zuckerberg, and how the US sucks at family leave are all discussed on today's bonus episode, along with tips from the article to help us reverse course from the culture of busy.
Sources and Mentions:
Article on HBR.org
More on Effort Justification
Shocking Experiment
Family Leave rankings and stats
Workplace Boundaries episode
Corporate Social Responsibility episode
What does changing our minds look like in leadership? Why is it important? And WHY do we sometimes resist admitting to it SO HARD?
Sources:
Psychology Today article
Why are CEOs and business owners resisting the evolution of work?
Why do they want to go back to the office so badly?
Today we talk about it as I react to another article.
Sources and Mentions:
Inspiration Article on Yahoo
Week 7: Beehives in the Workplace?
Article about viral photo of Twitter employee, Esther Crawford
The History of Work documentary trailer
If you're still wondering where you and your team should land when it comes to remote work, check out the Bonus episode from May of 2022, To Remote or Not to Remote.
How are our work cultures like orchids?
And are we preventing them from blooming?
Let's talk about it!
Today I'll be reacting to an article titled "The Myth of the Socially Conscious Corporation" that is reacting to a new book titled "For Profit: A History of Corporations."
Confused yet? Perfect! Let's dive in...
Sources and Mentions:
Inspiration article on New Republic.com
Ford Hunger March of 1932
Upstream podcast with guest Hadas Thier
History's Horrible Bosses- Henry Ford episode
The History of Work documentary trailer
What is negativity bias? How can we counteract it in our workplaces?
We explore those questions in today's episode.
Why does the language we use matter?
What words and phrases are we using that have their origins in war and violence?
Today we talk about it.
Sources and mentions:
Masood Boomgaard deadline tiktok
Origins of "Deadline"
Article on APA (quote source)
War Words in the Workplace (source article)
This is not a repeat. I repeat, this is NOT a repeat.
Mission and purpose are crucial to healthy work cultures, so we are talking about it again as a result of a recent conversation with a fried.
Mentions:
Week 14: The Power of Purpose
Week 22: Power of Purpose 2.0
Wanna hire me to deliver Connecting the Whys? CLICK HERE for more info.
Are workplace boundaries a foreign concept in your organization? Let's talk about it.
Today's episode was inspired by a book I am currently reading, The Sugar Jar, by Yasmine Cheyenne.
Mentions:
Binary Thinking bonus episode
Rest is Resistance by Tricia Hersey
Laziness Does Not Exist by Dr. Devon Price
Today we talk about fault vs responsibility, self reflection, and curiosity.
This episode originally appeared as an article on LinkedIn in April 2022, which you can read HERE.
Why should we be experimenting in our work cultures?
Today we talk about it while laughing like a genius scientist!
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