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UX Magazine presents the Invisible Machines podcast.
Conversational AI is going everywhere. Join great weekly conversations with experts in a podcast about conversational AI and hyperautomation, covering the intersection of UX, business, technology and design.
Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about conversational AI, envisioned the moment we’re in with ChatGPT and the AI revolution. Join weekly as they continue their discussion with leading thinkers and doers.
Conversational AI is going everywhere. Join great weekly conversations with experts in a podcast about conversational AI and hyperautomation, covering the intersection of UX, business, technology and design.
Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about conversational AI, envisioned the moment we’re in with ChatGPT and the AI revolution. Join weekly as they continue their discussion with leading thinkers and doers.
73 Episodes
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Tanmay Bakshi is a technology wunderkind. He started coding when he was only four years old and his first iOS app was released just five years later, when he was nine. An autodidact and deeply curious technologist, Tanmay works as an AI and application architect for IBM, where he's been involved with ongoing automation efforts with McDonald's. Tanmay joins Robb and Josh for an exploration of anthropomorphism, user experience, and the flexibility required to succeed with the shifting technologies associated with conversational AI. Don't miss a practical and enlightening discussion with this brilliant young mind.
Create and orchestrate conversational AI agents: https://onereach.ai/ai-agents/?utm_source=soundcloud&utm_medium=social&utm_campaign=tanmay_bakshi_episode&utm_content=1
Journey into the innovative mind of Tom Gruber, co-founder of Siri and Chief AI Strategy Officer of Sherpa.ai. Robb and Josh welcome Tom for an enlightening exploration of humanistic AI—systems that augment and collaborate with humans, rather than replacing or competing with them. Using federated machine learning, Tom is working with Sherpa.ai to train advanced generative models on data in ways that maximize privacy and security. This creates opportunities to create safer personalized experiences, which the trio discusses along with exploring the value of designing around use cases related to accessibility.
Check out Tom's website: https://tomgruber.org/
Greg Vert, Principal and HR Transformation Leader at Deloitte, returns to Invisible Machines to discuss the ways AI agents are changing the way enterprises approach HR. Building on the conversation they had in back in season one—in the wake of OpenAI's release of ChatGPT— Robb and Josh invite Greg to explore how the simple idea of AI as the UI will launch widespread systemic change. They also talk about how intentionality and empathy can foster better automated experiences for employees as large companies move to integrate the technologies associated with conversational AI.
Legendary tech journalist Kara Swisher joins Robb and Josh for a discussion about the early days of Silicon Valley and the shape of things to come. Her Boom Town column in The Wall Street Journal covered the early days of the internet, giving her access to key players like Marc Andreessen, Steve Jobs, Bill Gates, Jeff Bezos, Sheryl Sandberg, and Mark Zuckerberg. Swisher joins Robb and Josh to share insights from her new memoir, Burn Book, which reveals the tangled relationships between tech's largest power brokers from the vantage point of an embedded reporter. This episode offers brisk contemplations on how AI will impact business and design.
Learn about the inner workings of AI agents by watching conversational experiences in action. Annie Harshberger, Lead Experience Architect at OneReach.ai (https://onereach.ai/) takes Robb and Josh through an interactive demo of AI agents swarming together to automate complex scheduling requests. Annie has designed hundreds of conversational experiences orchestrating generative AI and other tools. Here, she shares insights into the design process as well as the coordinated effort taking place behind the scenes. This episode provides a crucial perspective for anyone trying to understand how AI agents can scale across an organization.
As the second wave of AI-led disruption takes shape, we're seeing and hearing a lot more about AI agents. Analogous to the Intelligent Digital Workers (IDWs) described in Age of Invisible Machines, AI Agents are more complex that they appear and many organizations are discovering that they aren't structured to allow these agents to perform meaningful work. Robb Wilson (CEO and co-founder of OneReach.ai) and Josh Tyson explore the real nature of AI agents, what kinds of technology ecosystems they require, and how organizations can give them real agency. This practical episode also imagines what the proliferation of AI agents means for the future of software.
The bestselling book that explores AI agents, or intelligent digital workers (IDWs) at far greater length is Age of Invisible Machines: https://onereach.ai/invisiblemachines/
Learn more about how to make AI agents, and play with a playground of AI skills: https://onereach.ai/
#ai #aiagents #hyperautomation #conversationalai #podcast #aipodcast #ux #uxdesign #productmanagement #aiproductmanager #aiproducts #aiproductivity #invisiblemachines #googleai #llm #generativeai
Daniel Lametti and Joanna Kuc join Robb and Josh to share the advanced chatbot they created for a research project in mental health. Dan Lametti is an Associate Professor of Cognitive Psychology at Acadia University in Nova Scotia, Canada. Dan taught and conducted research in experimental psychology at the University of Oxford, and is also the Director of Academic Fellowships at OneReach.ai. Joanna is a Data Scientist at Compass Pathways as well as a PhD Candidate in Experimental Psychology at University College London, where her work focuses on decoding language biomarkers relating to mental health. Using the OneReach.ai platform, Daniel and Joanna created a conversational app in Telegram that collects journal entries from participants as either written text or voice notes, and generates weekly summaries. Learn more about this unique design process and some of their findings in an engaging and practical episode of Invisible Machines.
As conversational AI continues to change the nature of UX, we're excited to bring you a practical (and thorough) conversation about hiring design talent with Aaron Cooper, Senior Director of Digital Experience at Banner Health. Aaron has lead the creation of multiple products involving conversational AI at companies like Honeywell and Optum Health, and was generous enough to open up about what he's looking for when hiring design talent and how he makes sure key people within his organization are partners in design. We've also got a special guest host for this episode: Elias Parker, the executive producer of our book, Age of Invisible Machines, and of this podcast. An ethnographer by training, Elias has been working with UX practitioners for more than a decade and has hired over 200 researchers and designers across disciplines.
As the former Chief Knowledge Officer at NASA, Roger Forsgren has a unique understanding of maintaining the administration's renowned gold standard of data management in extremely high-pressure environments. Having worked his way up from a mechanical engineering position with the space administration, Roger joins Robb and guest host Mike Lee for a conversation about the unique rhythms of data organization, retrieval, and maintenance. Exploring ideas from his book "Lean Knowledge Management: How NASA Implemented a Practical KM Program" this is an episode for information science enthusiasts everywhere.
Take a deep dive into the creation of an advanced digital assistant with Jeff McMillan and David Wu of Morgan Stanley. As the Head of AD&I, Morgan Stanley Wealth Management and the Head of Knowledge Management & Generative AI respectively, Jeff and David led the creation of an AI assistant for the global investment firm's advisors. Robb and Josh invite them in for a conversation about the technical work and strategic initiatives that enabled Morgan Stanley to create a knowledge base that's given them a massive leap forward with conversational AI.
Well-known researcher, professor, and author Richard Florida joins Robb and Josh for an expansive conversation about the relationship between cities and innovation. His books include "The Rise of the Creative Class" and "The New Urban Decay," which both explore the multi-layered relationship between people and the cities where creativity becomes innovation. Richard is a sought-after speaker and his strategy firm Creative Class Group works with Meta, Microsoft, WeWork, BMW, Cirque do Soliel, and Google.
Payal Arora is a Professor of Inclusive AI Cultures at Utrecht University and Co-Founder of FemLab. She's also the author of the award-winning "The Next Billion Users" from Harvard Press, and her new book "From Pessimism to Promise: Lessons from the Global South on Designing Inclusive Tech" will be released this fall by MIT Press. Payal joins Robb and Josh for a frank and eye-opening exploration of technology and innovation in the Global South.
As the Global CIO of Zoom, Gary Sorrentino spends a lot of time thinking about how technology can amplify human-to-human collaboration. He joins Robb and Josh for a conversation about the challenges of connecting people in hybrid work environments that are always evolving. As Gary points out, humans are in a joint venture with artificial intelligence, and this episode explores many of the inflection points we need to consider.
Author and UX Legend Greg Nudelman was one of the original guests on In Conversation with UX Magazine over eight years ago. He returns for a rich conversation about the frenzied intersection of UX and AI. Greg has honed his craft as a design lead at GE Digital, Cisco, and eBay and has worked with organizations like IBM, Oracle, Associated Press, and Intuit. He's currently a Distinguished Designer at Sumo and has written numerous books including The $1 Prototype and Designing Search. He joins Robb and Josh to discuss ways that we can iterate faster and further in the age of AI.
As a co-author of the often cited (and debated) Stochastic Parrots paper from 2021, Emily M. Bender is a staunch critic of large language models (LLMs). Having worked in computational linguistics for more than 20 years, Emily's deep understanding of LLM mechanics has her questioning many of the emerging use cases we see in the world. Also, Emily hosts Mystery AI Hype Theater 3000, where, alongside sociologist Dr. Alex Hanna, she breaks down the AI hype, separates fact from fiction, and distinguishes science from bloviation. She joins Robb and Josh for a provocative exploration of generative AI on an important episode of Invisible Machines.
Co-founder of VR technology as we know it Jaron Lanier is also an accomplished musician and artist. As the Prime Unifying Scientist at Microsoft, Jaron rejects the deceptive nature of terms like "AGI" and "decentralization" in favor of a vision of technology that's all about people collaborating with other people. Join Robb and Josh for an episode of Invisible Machines that questions everything.
Daron Acemoglu, Institute Professor of Economics at MIT and co-author of Power and Progress joins Robb and Josh for a deep exploration of the intersection of technology and economics. Daron's work has explored our thousand-year struggle with technology and prosperity and this conversation touches on how we might incentivize the changes that will improve our experiences as a species. There are layers of centralization that we need to think about in the wake of generative AI, and the trio discusses the ways we can challenge the norms associated with our personal data.
For decades, Gloria Mark, PhD, has been studying technology use in real-world environments that she describes as "living laboratories." Her book "Attention Span" looks for ways that we can live with and use technology while maintaining a healthy psychological balance. She joins Robb and Josh for a fascinating conversation about the ways AI might heal some of the damage done by technology and give us space to focus our attention on things that truly matter.
You can learn more in Gloria's Substack at gloriamark.substack.com
Lisa Feldman Barrett is a psychologist and neuroscientist whose research puts her among the top 0.1% of most cited scientists in the world. She joins Robb and Josh for a conversation about the true nature of our brains, and how aspects of brain development are already being mirrored by AI models. Lisa holds appointments at Harvard Medical School and Massachusetts General Hospital, where she is Chief Science Officer for the Center for Law, Brain & Behavior. She is also a distinguished professor of psychology at Northeastern University, and her real talk about the predictive machines in our heads is captivating food for thought.
As the Principal Product Designer at Slack, RJ Owen has a hand in shaping a communication channel that's come to redefine productivity while setting a trajectory for how team members collaborate in the post-pandemic world. RJ joins Robb and Josh for a deep conversation exploring the many intricacies of decision management and how the future of productivity might reside in swiping right or left. AI is uncannily good at summarizing information, but as this episode explains, the experience of delivering relevant content to users remains a sizable design challenge.
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