Josh Bersin

In this WhatWorks podcast I interview Andy Bradshaw, the CEO of SHL.  SHL is one of the world’s largest psychometric assessment vendors, bringing together psychology, skills assessment, and other forms of measurement to identify the capabilities, and potential of an individual at work. These highly scientific assessments are widely used for pre-hire screening, job-fit analysis, development planning, leadership development, and succession planning. But in a world of AI, where large HR platforms are “inferring” skills and capabilities, where do they fit? Andy, who has led SHL for many years, explains how psychometric assessment fits into the new world of AI and Talent Intelligence. He also shares how SHL itself has amassed a large data set on skills and roles that makes SHL a big data vendor as well. Keywords SHL, talent intelligence, assessments, AI, talent acquisition, talent management, leadership assessment, benchmarking, data-driven decisions Episode Chapters 00:00 Introduction 00:57 SHL: A Talent Intelligence Business 02:21 Psychometric Assessments and Tailored Solutions 03:47 Customization and Defensibility of Assessments 06:37 Consolidation in the Assessment Market 07:07 The Complementary Role of AI and Assessments 08:56 Assessments vs. AI: The Value of Insights 12:49 Assessing Leaders: Experience, Ability, and Potential 16:09 Benchmarking and Data-driven Decisions 19:03 Talent Intelligence: Aggregating Data for Better Decisions 21:17 Conclusion Additional Information Introducing the HR Career Navigator The Talent Intelligence Primer When Will The Trillions Invested In AI Pay Off? Sooner Than You Think.

In this week’s podcast I describe the HR Career Navigator and the role of HR skills and capabilities in HR and business transformation. Then, as we approach HR Tech season, I give you my three steps to evaluating HR Tech vendors. Additional Information Introducing The HR Career Navigator Why Is It So Hard To Be A Chief HR Officer (CHRO)? Research Shows That High Growth Large Companies Have Distinct HR Skills

This week I recap the idea of a “Corporate Learning Architecture” and give you some of my historic perspectives on why this is so important in the age of AI. A Learning Architecture is a constrained approach to corporate L&D that gives employees a clear and memorable approach to learning, and also gives you the “freedom within a framework” to use AI without creating chaos. We are in the middle of deep interviews, case studies, and vendor research on the impact of AI on L&D, so as I discuss here if you’d like to talk with us please let us know. Some of this podcast will be a good overview of the basics, but this is important because we don’t want our business training environments to look like TikTok! Contact us at https://joshbersin.com if you’d like to join in our Pacesetter program for Corporate L&D. Additional Information Oldie: The Need For A Learning Architecture Autonomous Corporate Learning Platforms: Arriving Now, Powered by AI The $340 Billion Corporate Learning Industry Is Poised For Disruption AI in HR Certificate Program in The Josh Bersin Academy

In this episode, Susan Podlogar, former CHRO at MetLife, talks with Kathi Enderes about the transformative impact of an AI-based talent marketplace (powered by Gloat). You’ll learn what a talent marketplace is, how to implement, and why these solutions are rapidly growing around the world. Podlogar explains how they implemented this solution and how it unleashes energy for individuals and the organization. MetLife’s talent marketplace democratizes access to projects, mentoring, and roles, fostering an inclusive culture and enhancing skill development. She also explains how this HR solution drives critical skills development (ie. actuaries) for competitive advantage. As Susan explains, today 60% of employees participate and more than 400,000 of work hours have been saved – driving productivity, engagement, and financial returns. Additional Information The Mad Scramble To Lead The Talent Marketplace Market The Definitive Guide to Building a Dynamic Organization Career and Talent Mobility: Certificate Program In The Josh Bersin Academy

The NYT published an article explaining how hard it is to be an HR professional.  “The job has become an exasperating ordeal. People hate us.” While many people don’t know this, HR is a complex, difficult, and highly strategic profession. And given that HR professionals are caught between leadership and employees, it can often be very frustrating. Despite the challenges, HR is more important than ever. I hope this podcast (and the NYT article) is an inspiration for HR professionals to build your sense of confidence and professional capabilities. (Learn more about Systemic HR.) Additional Information NYT Article “So, Human Resources Is Making You Miserable?” Redefining HR’s Role As A Consultant, Value-Driver, And Center of Innovation: Systemic HR The Josh Bersin Academy: Upping The Game of Thousands of HR Professionals Every Day

In this conversation, I discuss three main topics: the battle in the enterprise chatbot space, the transformation of talent acquisition, and the new “sticky” state of the job market. How to make sense of enterprise AI Copilots? Workday and Salesforce team up, Apple Intelligence is coming, how do you make sense of it all? In talent acquisition, there is a shift from a thin model focused on speed and efficiency to a thick model focused on growth and strategic decision-making (Systemic Talent Acquisition). Finally, to address the more “sticky” job market, companies need to improve their workforce planning to navigate the changing economic landscape and leverage alternative sources of talent. Additional Information Workday Salesforce Partnership: Teaming Up For Enterprise AI Here Come The Copilots! Artificial Intelligence in HR Certificate Course The Organization Design SuperClass

In this podcast I summarize a series of high-level meetings I’ve had with HR leaders in the EU, where companies are very focused on preparing for tectonic shifts in employee expectations, skills, and work rules. While articles and podcasts continue to talk about “the future of work,” I believe that narrative is over. The industrial work model has ended and the future has arrived, and I describe it clearly in this episode. Takeaways The industrial model of work is decomposing, and the traditional job structure is being replaced by more flexible and agile work arrangements. Employees are changing jobs and industries frequently, and skills have become transportable. Gig, contract, and part-time work is now mainstream, and the 4-day week is coming. Companies need to focus on reskilling employees and promoting learning agility to adapt to the changing workforce. Continuous performance feedback and accountability are becoming more important than annual performance appraisals. High-performing companies have a clear mission, strong leadership, and a focus on employee development and support. AI is transforming the workplace, and HR professionals need to upskill in AI to stay relevant. Additional Information Welcome To The Post-Industrial Age Understanding Galileo, The World’s AI-Powered Expert for HR AI in HR: Certificate Courses in The Josh Bersin Academy  

Today I broadcast again from Ireland, where I discuss why I disagree with SHRM’s position on DEI, how DEI is undermined and why it remains important, the unfortunate decline in civility in the American workplace, and how we afford the $2 Trillion investments in #AI. (Read our research report Elevating Equity to understand the real-world business case for DEI and pay equity.) Keywords DEI, equity, fairness, civility, values at work, political discourse, ROI of AI, SHRM Takeaways Equity is a crucial aspect of DEI, representing fairness and justice in the workplace, and lives on for many business reasons. Civility is essential for effective communication and collaboration at work. The lack of civility in the United States is a concerning issue that needs to be addressed. The ROI of AI is still uncertain, and organizations need to carefully evaluate the value it brings. Already AI provides time-saving benefits, enables new capabilities, and enhance learning and problem-solving. Additional Resources SHRM’s Problematic DEI Pivot Elevating Equity: Josh Bersin Academy Certificate Course on DEI Civility in the Workplace (research) Goldman Sachs MIT ROI of AI Analysis    

In this podcast I discuss the recent layoffs at UKG and Intuit and how AI played a role quite different than we expected. In both cases the CEOs tell us that AI is the future and that they need large amounts of capital to invest in this new capability, thus they are “pre-replacing” human capital with technology. In addition to this, as I discuss, both companies (Intuit in some detail) describe how “underperformers” were the first to go. So these are somewhat strategic moves to “re-hire” their teams and upgrade skills. And this also points out the very large cost of AI, which forces CEOs to redeploy financial resources from labor to capital. Lots of subtle implications here, and I have to believe other CEOs will look at this and consider the same moves. Additional Information UKG and Intuit Reductions In Force: Both Growth Moves AI in HR Professional Certificate Program, from The Josh Bersin Academy  

This is the inaugural podcast in our new WhatWorks Series, focused on stories and case studies of the world’s most interesting and creative HR teams. In this podcast, Kathi Enderes, SVP and Global Analyst, interviews Allan Calonge, CHRO, and Levi Loverkamp, Chief Workforce Planning Officer, describe how Bon Secours Mercy Health’s systemic HR integrates cross-functional collaboration, data-driven decisions, and career pathways through a partnership with Guild. Led by CHRO Joe Gage, the HR team emphasizes trust, long tenures, and a robust people insights and analytics capability, transforming talent management and organizational culture. Listeners can learn about Systemic HR and how to transform HR in this podcast. The WhatWorks Series will include interviews with pacesetter HR leaders, teams, and vendors. If you have a story you’d like to share, please contact us. Additional Information The Systemic HR Initiative Why Is It So Hard To Be A Chief HR Officer (CHRO)? Learn about Galileo, the World’s AI Expert Assistant for HR Special Josh Bersin Academy Course: AI in HR (highly acclaimed)    

In this podcast I discuss the four huge transformations taking place in corporate learning & development, all driven by AI. Join me in the discussion here and you can learn more in The Josh Bersin Academy, where we just launched our AI in HR Course and two mobile-learning micro-courses on AI use cases and Generative AI best-practices. Outline: The learning and development industry is going through a significant reinvention driven by AI and other emerging technologies. AI is disrupting the traditional instructional delivery paradigm by automating content creation and personalizing learning experiences. The learning and development technology stack is undergoing radical changes, with learning management systems being commoditized and learning experience platforms struggling to define their role. The consumption of learning is becoming hyper-personalized, and learning and knowledge management are converging. The roles in L&D will totally change. Additional Information Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR HR Predictions for 2024: The Global Search For Productivity Why Do Companies Hire Too Many People?

In this podcast I walk through a few of the findings from our CHRO Insights® research, explaining why the CHRO role has become more complex and difficult than ever. This podcast episode discusses the challenges, issues, drivers, success factors, and derailers of being a head of HR or CHRO. I share early insights from a massive research project that studied 47,000 heads of HR from various industries and sectors. The research reveals that many CHROs did not come from their own company, indicating a lack of succession management and internal development. It also highlights the complex and multifunctional nature of the CHRO role, requiring HR domain expertise, C-level executive skills, systemic thinking, comfort with data and technology, and a good understanding of human nature. If you are hiring a CHRO or aspiring to a senior HR role, listen in. And read my in-depth article on the topic. Chapters 00:00 Introduction: The Success and Frustrations of Being a CHRO or Head of HR 04:10 Insights from a Massive Research Project on CHROs 09:21 The Challenges of Moving into a CHRO Role 16:06 The Complex and Multifunctional Nature of the CHRO Role 21:53 Conclusion: Opportunities for CHROs to Learn and Connect Additional Information The Ever Expanding Role of the CHRO (YouTube) Introducing The Systemic HR Initiative Learn about Galileo, the World’s AI Expert Assistant for HR Special Josh Bersin Academy Course: AI in HR (highly acclaimed)

Arist, a fascinating new company in corporate learning, is reinventing how we develop, deliver, and consume content. And yes, these guys are bringing Autonomous Learning to companies today, in a very special format. In this podcast I interviewed Michael Ioffe, Ryan Laverty, and Maxine Anderson, the three founders. Not only is the technology fascinating, this is also an example of how a strong, integrated management team can build a business quickly. Arist was founded in 2019 and is quickly becoming a category leader in micro-learning and what I call “learning in the flow of work.” If you’re trying to reinvent your slow, clunky, expensive, training process, this podcast will give you some amazing new ideas. And you can experience this amazing experience in the two free courses below! Additional Information (And Experience the Content!) Autonomous Corporate Learning Platforms: Arriving Now, Powered by AI Arist Course: Becoming a Gen AI Savvy HR Professional (Free) SMS: Text “GENAI” to 20202 via SMS (US only) WhatsApp: Text “GENAI” to +1 903-459-6893 Arist Course: Josh Bersin’s HR Predictions for 2024 (Free) SMS: Text JBA2024 to 20202 WhatsApp: Text JBA2024 to +1 903-459-6893 Join The Josh Bersin Academy for more!      

In this episode I explain what’s happening in the Chatbot or “Intelligent Agent” market as vendors produce Copilots and we start to figure out how they’ll work together. I discuss our own plans for Galileo and explain how SAP Joule is partnering with Microsoft to integrate these agents. It’s early days and vendors like ServiceNow, Workday, and others are actively working here. Then I give you some insights on our massive new research program in corporate L&D. Yes, AI is the big disruptor hitting corporate training and I explain why this is far bigger than the e-learning era we experienced 24 years ago. Additional Information Learn about Galileo, the World’s AI Expert Assistant for HR Special Josh Bersin Academy Course: AI in HR (highly acclaimed) Autonomous Learning Platforms: Arriving Now, Powered by AI Galileo Availability With Four New Trusted Content Partners  

In this podcast I describe the new, transformed role of HR Business Partner. This pivotal position, which was defined 25+ years ago as an “HR Generalist,” has now become pivotal to a company’s successful people strategy. If you want to learn more, check out our most popular course in the Josh Bersin Academy, the HR Consulting Masterclass, or call us for advice. Of all the things we deal with in business, none are as important as having the right level of management, leadership, and HR expertise at the point of need. This is the new role for the HRBP, and this podcast gives specific examples. This topic is part of our complete Systemic HR advisory program, which has been rolling out over the last year. If you’re trying to make your HR team or HR department more effective, please give us a call. Additional Information Introducing the Systemic HR Initiative Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR Overview of Systemic HR: The Four Levels Of Maturity (podcast)