Keys To The Shop : Equipping Coffee Shop Leaders

A listener asked me a question recently about how to approach operating a coffee shop in a rural setting versus a larger city. After a short exchange over email I decided it was some thing that we should probably chat about here on the show. After all, specialty coffee shops are popping up more and more in suburban and rural settings, and there may be some key distinctions to consider. Today we will be talking about some different differences between the two settings and how you as a professional or an operator manager or owner can approach hospitality and business in each of these settings in a way that best serves the people in those communities. We will also talk about the limits of those differences and turn to how they are not too dissimilar, and give you a frame work that will help you ask the right questions before making decisions around menu, style, and approach.       KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

The life of your business is going to be determined by how easily and frequently you and your staff can identify, during the workday, behaviors and events that represent the values of your company. The problem is that because we are so busy with the tasks of the work, it makes it difficult for us to identify those times in the work that can help motivate nourish and sustain us. Today on shift break, we will be talking about your role as a leader to help identify values on shift. This practice will result a team of people ready to not only recognize the difference between bad and good behaviors and situations on bar, but it will create staff who then independently pursue furthering the good. Related episodes:    329 : How to Teach Company Values to Your Staff Scaling Values  Bridging the Values-Actions Gap   CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

Many owners struggle to make a profit and to pay themselves. This inevitably will lead to burn out and disillusionment and sadly for many closing down the shop before ever really seeing what it's potential could have been. Making money in your cafe has a lot to do with how well you track and manage what you already make. Enter the Profit First system and the coach who helps apply it to the world of coffee shops, Kim Logsdon! Kim Logsdon is a long time CFO and financial consultant who has worked with business owners and entrepreneurs for the past 30 years. She started her consulting journey in banking working with entrepreneurs and private equity advisors providing them with financial services and credit facilities to grow and expand their businesses organically and through acquisitions. Kim has also had substantial personal experience as an entrepreneur and business leader where she further deepened her expertise that her clients today rely on to help them navigate their own journeys.   Among the entrepreneurs Kim works with, she has a particular focus on coffee shops and coffee roasters to help them with cash flow issues and achieve financial stability through here personal caching using the Profit First methodology. She also help streamline operations with Pumpkin Plan business strategies and is launching the Money Habit Mentor program to help owners and team achieve financial freedom in their personal lives. In todays episode we will be discussing: What is Profit First and why might you need it Why do owners pay themselves last? Why managing money well and specifically is the key to stability How to go about applying this framework to your business How much should you be saving and investing? Common hurdles or points or resistance The real cost of not managing finances and the real profits to be had Links:  https://kimlogsdon.com/   Related episodes:  SHIFT BREAK! The Two Kinds of Margin You Need in the Cafe 202 : Mastering your Finances and Accounting w/ Keila Hill-Trawick of Little Fish Accounting 223 : Building a Financially Resilient Business w/ Andrew Carroll KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

You read this kind of question mostly from nervous owners who are glued to their screen and anxiously review every data point with bloodshot eyes. Like a nervous flyer, ever bump on the plan is a sure sign of an imminent crash, but here's the thing, it's not.  Today on shift break we will be talking about why these kind of questions, while cathartic, actual reinforce a mindset that will rob you of the peace you seek and what you should do instead. Related episodes:  SHIFT BREAK! Get Your Cafe to Stand Out Without Losing Your Footing Getting Them In By Getting Out! SHIFT BREAK: Getting Over the Awkwardness of Leadership 453 : The Craft of Operations SHIFT BREAK! The Urgent Need for Training in Today's Coffee Shop   Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success" Tickets are limited and you will want to secure your seat soon!    CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

For the last 10 years The Barista League has been putting on competition/events that tap into the culture of the working barista and offers a fun environment that also showcases and celebrates the skills of the people who serve customers globally. In the current landscape where competition is increasingly isolated from reality and can easily be seen as a place to conform, perform TBL is a needed balance. Now they are taking the next step in their evolution and introducing a newer format and judging criterial born from their ten years of conversations with he baristas they hope to serve. and we are going to talk all about it with the founder, Steve Moloney! Steve is a long time coffee professional, barista, and 2x Swedish Barista Champion who for the last tan years has been leading the event and competition The Barista League. Criss crossing the globe every year Steve and the team get to see a wide variety and sampling of the various barista cultures that make coffee a wonderful and diverse landscape.  Today we are going to talk with Steve about: The purpose and evolution of The Barista League Why it is important to recognize the real elements of bar work Team competition and what it does to enhance professional development The need for expression and fun in coffee New format and criteria Measuring the customer experience  What should we strive for in shops to push coffee forward Links: www.thebaristaleague.com IG: @thebaristaleague   Related Episodes: 250 : Planning better Events w/ Steven Moloney of The Barista League SHIFT BREAK! How To Get The Most From a Coffee Event 297 : Making Coffee Education Fun w/ Suneal Pabari of Leaderboard Coffee 162 : Discussing "Baristastainability" w/ Jenna Gotthelf of Counter Culture Coffee SHIFT BREAK! The Urgent Need for Training in Today's Coffee Shop 437 : The New Age of the Barista: Mindsets + Habits for Success 309 : A Conversation w/ Sarah Allen and Ken Olson of Barista Magazine   Click here to register for our new webinar on December 5th 2025! "The Keys to the Shop: Principles for Cafe Success"   KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

If you want to run a great coffee shop, loving people is one of the most important things to have at the foundation of all you do. It is also sometimes the hardest and requires intentional pursuits of a visions and a tenacity that always seeks out ways to improve communication, service, hospitality, and quality to make sure both staff and customers consistently feel the love.  I am happy that we get to chat with someone whose cafe and pursuit of what coffee service and community can look like has been making an big impact in a small eastern Washington town. Today we will be talking with the founder of Kittitas Cafe, Mackenzie Cohen!  After working in the food and beverage industry in the U.S. and in Australia for over a decade, Mackenzie found her love for coffee, food, and people was so overwhelming she needed to make it her career! The Kittitas Cafe's unofficial motto is, "love on people so much, they can't help but love us back." So far, it's worked pretty well for them! Kittitas Cafe has formed an incredibly loving community, introduced people to coffee and food they otherwise may never have tried, and has provided careers for people that offer growth and fulfillment.  Some things we will cover: Inspiration Behind Opening the Cafe Influences of Coffee Culture What is "The Athleticism of Service" What it Looks Like to Love People Well The importance of Creating a Supportive Team Environment Viewing Management as a continuous learning process Challenges, proud moments, and Building Relationships with Customers How Balance Staff and Customer Needs Menu Evolution From Staff Conversation and Feedback Gratitude as a Lifeline to Staff   Links: 535: Founder Friday! 30 Years of Coffee! w/ Ana Burgos and Amanda Jones of Hyperion Espresso, Fredricksburg, VA 380 : Founder Friday! w/ Cary and Cindy Arsaga of Arsaga's Coffee Roasters 480: Focus on What Your Customers Love 340 : Encore Episode of "10 Reasons to Love the Customer"! 5 Keys to Coffee Shop Staff Retention     Click below to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success"     KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com      

It is that time of year here in the U.S. where many will reflect on what they are thankful for. In this current age where bad news and reasons to despair abound, it is even ore important to fight for and seek out the good and positive in our lives. But even for those of us who see value in this tradition of listing what we have to give thanks for, it often remains only a once per year thing.  On today's Shift Break we will be chatting about what truly being thankful should lead to in the way we live and act toward the people we have in our lives and businesses and even to ourselves when the opportunities and challenges that make up daily work life arrive. When we really believe and know that we are thankful, and we allow ourselves to be impacted by it, great things are more likely to happen and to be recognized when they do. Related Episodes:  Thankfulness and Giving Energy to the Positive   Priorities and Deep Thankfulness SHIFT BREAK! Engaging in the Right Conversations (or how not to accept undue guilt) Emotions, Self-Sabotage, and Telling Ourselves the Truth 100! Why YOU are the Key   Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success" Tickets are limited and you will want to secure your seat soon!    CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

And we are back with the second part of our exploration of common barista myths! I have to say, the main point for both the owner and barista episodes is to encourage everyone to exercise a patience, humility, curiosity, and a sense that there may be more to a story that what we initially see. The culture of coffee shops is shaped on aspirations and passion, but also on assumptions that can damage, hold back, and make toxic an otherwise promising career or cafe. So with all that said I want to cover another set of myths that baristas (ie: future managers, owners, trainers etc) believe and what might be a better way to address what the myth is based on. We cover: Don't expect much from your boss We will cover: Don't expect much from your boss Gatekeeping is always negative Being a barista is my only option to work in coffee My standing in the community is my significance as a professional If I am not happy it is the business fault My work as a barista doe not make a difference Links: 570: Myths Baristas Believe Part 1 556: Myths Coffee Shop Owners Believe Part 1 559: Myths Coffee Shop Owners Believe Part 2 SHIFT BREAK! Get Your Cafe to Stand Out Without Losing Your Footing 331 : The 7 Deadly Sins of my Career SHIFT BREAK: Evil Owners and Lazy Baristas 531: Why the Rise Convenience Coffee is a Good Opportunity for Coffee Shops   Click here to register for our new webinar on December 5th 2025! "The Keys to the Shop: Principles for Cafe Success"   KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

I was invited to speak recently to a group of coffee professionals on the state of the industry based on what I have experienced through my consulting, career, and interviews. One of the main things I shared was that coffee quality in roasted form is at an all time high. But quality is embarrassingly low. The issue is not the coffee, equipment, access to information, or even money. It is a refusal to train staff and continue investing in their abilities to deliver quality. Today on Shift Break we will be discussing the urgent need for today's coffee shop to invest in and develop their staff with relevant and effective training. This has to be a priority and we are seeing the consequences across the industry as customers faith in our ability to deliver continues to decline and convenience innovations continue o go up. The solutions to your problems are not in tech, finance, or sourcing. It is in relationships, personal growth, and a culture of training that maximizes the value of each opportunity to represent the coffee well and serve the guest with excellence. Related episodes:  SHIFT BREAK! You Need to Avoid This HUGE Training Mistake! 527: Thoughts on How to Approach Training and Onboarding You Need to Prioritize In-House Training! Ineffective Training The Insult of Sink or Swim Training 339 : What Good Barista Training Produces Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success" Tickets are limited and you will want to secure your seat soon!    CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com    

Water for coffee. This is the biggest area of quality control focus that we must always monitor and check to provide constantly excellent coffee. Learning about water can come from various sources and for many busy operators it is tempting to learn a couple things and use that knowledge forever vs continually learning and gaining just as thorough an understanding of water as you do with coffee.  Thankfully we have a resource like the book Water for Coffee that has been created and is now in production of the 2nd edition! Today we talk with returning guest and co-author of Water for Coffee, Maxwell Dashwood! We will cover: The background and evolution of the book "Water for Coffee" What has changed in the upcoming new edition "Built water" is great, but not always Water's role in affecting coffee flavor How mineral salts change coffee taste The case for natural water offering more complexity Why different waters are required for different methods of extraction  The need to open ourselves to the nuances vs dogma Links: Get the new book: Water For Coffee https://www.instagram.com/mcolonnadashwood/     Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success"     KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com          

Here is why I am thrilled to be launching this live webinar called "The Keys to the Shop: Principles for Cafe Success".  The more conversations and exchanges we have where we get to clarify, fortify, and focus on excellence in things that matter, the better all our businesses become.  In the last almost 9 years KTTS has offered free content in the form of the 2x per week podcast to help operators steward and grow their business by focusing on people, operations, and quality.  Now we are prod to announce a new accessibly priced webinar that will specifically address those three areas and deliver insight, tools, and methods to achieve excellence so you and your people thrive in the running of your shop.  The Keys to the Shop: Principle For Cafe Success Webinar Date: December 5, 2025 at 12:00PM EST Length: 90 minutes (60 min teaching + 30 min live Q&A) Investment: $99 (includes workbook + 1:1 consultation for all who attend) Here is what you will learn: One hour of focused content + 30 minutes live Q&A to give you practical insights and tools you can apply immediately to your cafe's operations, people, and quality. Develop operational values that guide hiring and unlock culture & performance Proven communication systems that produce clarity and buy-in from baristas How to be the leader and coach your staff needs Which cafe systems help manage the day-to-day business How to remain flexible and refine operations over time Best ways to schedule your time and organize your energy Establish and maintain quality standards and staff training for excellence Accountability and staying invested in your and your staff's development  Link to sign up: CLICK HERE TO REGISTER WHILE THERE IS SPACE!   I hope to see you on December 5th!    -Chris  

If you listen to every well meaning linkedIn post or biz hack YouTube video you can stand out so much that you actually lose touch with he foundation of your business. Today on shift break we will talk about ways to pursue more customer attention but in a way that reinforces your roots and foundations vs pulling you aways from them.  Differentiation Takes Time! 559: Myths Coffee Shop Owners Believe Part 2 433: Winning Staff and Customer Loyalty 390 : 7 Ways to be Consciously Competitive Exclusivity is a Bad Strategy   CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com    

Time for our last installment of live interviews from Coffee Fest 2025. This time from Orlando, FL USA! We are talking with four awesome professionals about everything from training and tasting, Florida coffee culture and barista work - to career dreams coming true through hard work and faith, and empowering your baristas with distributed management!  First we are talking with Claudio Martinez! For Claudio, coffee has never been just a drink, it is part of his soul, rooted in his family's 70-year heritage in Honduras. That connection was reignited in Thessaloniki, Greece, where, under the mentorship of Tony Sebastian of I Heart Coffee Roasters, he embraced the beauty, tradition, and community that coffee represents. His first hands-on experience came in a small drive-through coffee shop in Ellendale, North Dakota, owned by a close friend. As a young barista, Claudio discovered the joy of serving others one cup at a time. That spark guided him forward, leading to opportunities with global icons such as Lavazza, where he worked as a trainer and educator, and later with List + Beisler, where he shared exceptional coffees as a green trader with roasters across the country. Each step nurtured his gratitude and reinforced his belief in coffee as a bridge between cultures and communities. Today, as the driving force behind Golden Bush Coffee, Claudio channels that lifelong passion into supporting food and beverage communities throughout Florida and beyond. His mission is grounded in humility and purpose, guided by the belief that coffee is never just about what's in the cup—it is about people, stories, and the connections it creates. Links:  https://goldenbushcoffee.com/ https://www.instagram.com/goldenbushcoffee/   Next up we feature Vanessa Jaramillo! Vanessa Jaramillo is the Regional Events & Operations Coordinator for Florida Coffee Culture, where she helps connect and celebrate the people behind Florida's growing specialty coffee scene. As a Colombian-American, Vanessa's connection to coffee began long before she became a barista — she visited origin before ever working behind a bar. After discovering specialty coffee in Australia during her gap year, she returned to Florida with a deep passion for community and storytelling. With three years in the coffee industry, Vanessa has immersed herself in every part of the craft — from cuppings and throwdowns to competitions and community events. She's driven by the belief that coffee is a universal connector that brings people together from all walks of life. Links: https://www.flcoffeeculture.com/ https://www.instagram.com/floridacoffeeculture/ We then turn to chat with Maria Esther Lopez Thome! María Esther is the Co-Founder and Co-Creator of Coffea School, a Coffee & Tea Training Center located in Miami Gardens, Florida. Lawyer, with Master in Tax and Administrative Law. Q-Instructor. SCA Authorized Trainer in the entire Coffee Skills Program, from seed to cup. SCA-ReCo Fellow. SCA Technical Standard Committee Fellow, 2016-2018. CQI Q-Processing Professional. CQI Quality Evaluation and Post-Harvest Processing Assistant Instructor. CVA Program Trainer. Has traveled the world teaching about coffee: Venezuela, Peru, Ecuador, Colombia, Brazil, Argentina, Uruguay, Chile, Ethiopia, United States. Passionate about coffee and the incredible relationships that growth in within. A sustainability believer, always willing to learn more.  Links: https://coffeaschool.com/ https://www.instagram.com/coffeacompany/?hl=en Finally we round off the episode with a wonderful conversation with Katherine Morris! Katherine Morris is the Owner and CFO of Cherry Coffee Company in Fort Worth, Texas, which includes Cherry Coffee Shop, a values-driven neighborhood café, and Novel Coffee Roasters, a specialty roastery with a focus on intentional sourcing and private-label partnerships. With over 18 years of experience across finance, nonprofit, and hospitality, Katherine blends operational know-how with a people-first approach to leadership. At Cherry, she introduced a shared management model that empowers baristas to lead key areas of the business — from coffee development to inventory — helping create a resilient, collaborative team culture. Links:  https://cherry-coffee.com/ https://www.instagram.com/cherrycoffeefw/?hl=en     Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success"       KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min    CHECK OUT FUTURE COFFEE FEST SHOWS! WWW.COFFEEFEST.COM    

In my live workshops with owners and teams, coaching calls with clients, and even in interviews here on the show run into many go-to habits that are replacements for healthy leadership. Today we are going to be discussing a few of these mindsets and habits that can easily be a sort of counterfeit for the real deal. The real nefarious thing about each of theses habits is the confirmation bias that makes them habits in the first place. It is my hope that, if you are practicing these things , you get to step away and see clearly the pattern and replace them with the genuine article.  We cover: Worry Doubt Toxic grace People pleasing Indecision Rushing Dictating Related episodes: Encore Episode : 6 Truths about Power Empowering Staff to make the right Call 074 : The Life Changing Power of Good Authority w/ Jonathan Raymond Toxic Vulnerability : Barista care, leadership, vulnerability, thoughtful management, coffee culture, coffee family , professionalism When Patience is not a Virtue Why You Need to Back up Your Policies 184 : Making Great Business Decisions w/ Dave Stachowiak     Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success"     KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com        

In our world of coffee shops we feel if we can get through the day without too many disasters or fires that we are doing well. The people we put into various roles adopt a similar mindset of avoidance of bad is equal to accomplishing good. but when you reflect back on your day and even career, when you have this mindset you are left with a bag full of air. No substance to show you did a good job because none of us were identifying and work toward specifics, we were working to avoid problems and accept vague generalities. Today on shift break we will be talking about how to set up yourself, and everyone else for success by defining the work and what a good job looks like so we can have sustainable work that fills us with the evidence of a good job, not just a bad job avoided.  Related Episodes:  172 : Why Tracking Performance is a Must! 489: Tips for Creating a Resilient Cafe SHIFT BREAK: How to Assess a Barista's Performance The One-on-One : How one meeting can dramatically impact your coffee shop's culture and morale. 244 : Top 10 Ways to Lose Employees   CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com