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Land and Expand

Author: ChiefCustomerOfficer.io

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For Chief Customer Officers and those aspiring to the role, The Chief Customer Officer Podcast delivers candid conversations with top B2B technology executives. Hosted by veteran SaaS leaders, Jay Nathan and Jeff Breunsbach, this podcast explores the state of B2B SaaS, strategy, people leadership, and real-world practices.

This isn’t “thought leadership.” You’ll gain actionable insights from CEOs, CFOs, CROs, CMOs, and CCOs that you can apply to elevate your career and leadership approach.
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Summary   In this conversation, Rachel Orston and Jay Nathan explore the differences between private equity (PE) and venture capital (VC), focusing on liquidity, board dynamics, and the evolving landscape of innovation in software development. They discuss the implications of PE on public companies, the role of operating partners, and the future of venture capital in a market saturated with options. The conversation highlights the need for companies to leverage available resources and expertise to drive growth and innovation.   Key Takeaways Don't get too caught up in whether you work for a pre IPO company. Going public and going private is just another transaction to different owners. The NASDAQ has risen by something like 30% this year. The Rule of 40 is about balancing growth and efficiency. Investors are looking for long-term value, not just short-term gains. Private equity firms are not just about efficiency; they also focus on growth. The perception of a company can significantly impact its stock price. Companies need to invest in long-term innovations despite short-term pressures. The average take-private valuation was around seven and a half times. Understanding private equity is crucial for go-to-market leaders. Liquidity is a significant factor in choosing between PE and public companies. Venture capital is often perceived as growth-focused, while PE is seen as efficiency-driven. Board dynamics can greatly affect company strategy and direction. Operating partners can provide valuable expertise in both PE and VC-backed companies. The venture capital landscape is shifting towards funding market share grabs rather than true innovations. Verticalization in software development is becoming increasingly important. Internal development and no-code platforms are emerging as key trends in enterprise innovation. The current market has too many dollars chasing too few true innovations. Private equity can provide a longer time horizon for growth strategies. The impact of PE on customer experience is a critical topic for future discussions. Chapters 00:00 Navigating the Landscape of Public and Private Companies 05:08 The Dynamics of Take-Private Transactions 09:53 Understanding the Rule of 40 and Its Implications 15:01 The Shift from Public to Private: Insights and Experiences 19:00 Private Equity: Strategies for Value Creation 19:56 Understanding Liquidity in Private Equity vs. Public Companies 22:03 Venture Capital vs. Private Equity: Key Differences 25:08 The Dynamics of Board Management in VC and PE 27:02 Leveraging Operating Partners for Growth 28:58 The Evolution of Venture Capital: From Moonshots to Market Share 31:56 The Future of Innovation in Software Development 36:02 Verticalization and Internal Development in Enterprises 38:46 The Impact of Private Equity on Public Companies 42:04 Future Conversations: Customer Impact and Beyond Join the Chief Customer Officer newsletter
Welcome to Land and Expand, the podcast for customer success leaders.