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© 2021 Lead Time Chats
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Listen in on unscripted conversations between engineering leaders and other influential folks in tech.
42 Episodes
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In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Range co-founders Jen Dennard and Dan Pupius about how companies can roll-out intentional and effective hybrid work policies.Jean, Jen, and Dan discuss:Some of the more effective hybrid return-to-office rollouts we’ve heard about, and others that…could be better.Why in-office work may not actually create more serendipitous interactions for most employees.What companies should pay attention to when implementing or iterating on a hybrid office policy.Companies that are technically “remote-friendly” but have a reputation of not being great for remote employee career development.
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Nadia De Ala, Founder of Real You Leadership, about managing up in a hybrid work environment.Nadia and Jean discuss:What holds people back from managing upNot limiting yourself to managing up - think about managing up, down, and all aroundHow to get around the fear or taking up space and advocating for yourselfManaging up with an absent or even toxic managerAsking powerful open-ended questions to build a deeper relationship with your manager and teammatesHow remote work can make managing up easier…or more difficult
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Douglas Ferguson, Founder of Voltage Control, about feedback and performance conversations in a remote work environment.Douglas and Jean discuss:When a large meeting shouldn’t be a large meeting at all — and how to address meeting FOMOWays to break down larger meetings into smaller group breakouts to include everyone in discussionsAvoiding the one-to-many broadcast of information in live meetings, instead opting for async recorded Looms that people can watch on their own.How to make change at your organization when you don’t feel like you’re in a position to do so.
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Joaquín Roca, Founder of Minerva, about feedback and performance conversations in a remote work environment.Joaquín and Jean discuss:Why it’s important to give feedback that’s frequent, timely, continuous, and focused on impact.The general rule of thumb to give 5 pieces of positive feedback for each piece of constructive feedbackCadences and structures to support regular feedbackContinuous feedback ensures that nothing in a performance review is a surpriseHow to give feedback on work performance when teammates are dealing with personal struggles
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Brooks Scott, Founder of Merging Path Coaching, about how to foster diversity, equity, and inclusion on remote and distributed teams.Brooks and Jean discuss:How companies commonly start and end their DEI efforts with hiring more womenWhy it’s important to prioritize diversity and inclusion beyond the gender binaryThe inclusion challenge as companies return to office and under-represented people face in-person micro-aggressionsHow to build a foundation of trust in a relationship so that you can have the hard conversations when neededDifferent ways companies and leaders can respond to terrible news events
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Fred Plais, CEO at Platform.sh, about setting up a globally distributed team for success.Fred and Jean discuss:The many advantages of hiring a globally distributed team, including round-the-clock support all during office hoursThe importance of spending limited synchronous time very intentionallyLimiting individual teams to 2 timezones (i.e. Europe and America) to maximize team overlapHow a globally distributed team empowers Platform.sh build a product that’s used globally
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Steph Mann, Co-Founder of At Your Core, about reinforcing team values in remote and hybrid teams.Steph and Jean discuss:The risk of not taking the time to codify values as your company growsChoosing values that are authentic and not overly aspirationalHow to reinforce values (beyond beautiful posters and stickers) with rituals, regular check-ins, and external acknowledgmentThe shadow side of values and how values can be misconstrued
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Andy Detskas, most recently Design Leadership at Strava, about navigating conflict on remote teams.Andy and Jean discuss:Bringing an experience design mindset to meeting designHow to build an inclusive culture on a hybrid teamHow to mitigate the risk of remote employees feeling like second-class citizensTaking into different cognitive approaches when planning for meetingsHow inclusive teams and meetings lead the way to inclusive design and products
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Suzan Bond, Leadership Consultant and Executive Coach, about navigating conflict on remote teams.Suzan and Jean discuss:How conflict shows up differently on remote teams (more conflict avoidance than outbursts)Being curious about areas of disagreement, rather than being terrified of conflictDesigning upfront how you want to be in disagreement in your work relationshipsHow simply naming the tension or disagreement can help create a path forwardWhy you should avoid resolving conflict through a third party - and how to coach people to speak directly to each other first
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Jori Lallo, co-founder of Linear, about working effectively across different timezones.Jori and Jean discuss:How to divide projects and work across timezones to reduce overheadUnexpected ways to connect socially while working on a distributed teamBenefits of spanning vastly different timezones (no overnight on-call!)Figuring out how to spend async/sync time effectively
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Hong Quan, owner of Hire Haus, about building remote teams.Hong and Jean discuss:the main challenges in hiring for and building remote teamshow companies and hiring managers think differently about hiring for remote teamshow to fill in the gaps so that remote hiring doesn't feel isolating or impersonalwhat candidates are looking for and what’s important to them as the work environment has changed over the last few years
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Najeeb Khan, founder of TeamLand, about team-building and belonging.Najeeb and Jean discuss:why it's important for people to have a sense of belonging on their teamthe challenges most teams are facing these days in terms of team connectedness and belongingthe biggest differences in fostering belonging on a remote team vs a co-located onewhat leaders or managers can do to build belonging into their culture
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Anna Sulkina, Director of Engineering at Twitter, about the parallels between endurance spots and software engineering.Anna and Jean discuss:The many parallels between long-distance running and software developmentHow important prioritizing recovery and recharge time isUnderstanding the why in the short-term (why you’re running a race, or why you’re building something in a two-week sprint)Understanding the why in the long-term (an active lifestyle, or what you want out of your tech career)Using retros as a way to debrief in life, not just in software development
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Pat Kua, engineering leadership coach, about the different flavors of tech leadership.Pat and Jean discuss:Different archetypes of tech leadership, including engineering managers, staff engineers, tech leads, and senior ICs.The importance of influence without authority The implicit values that your company incentivizes, that may or may not be aligned with stated values Applying systems thinking from technical systems to people and teams
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Dan Na, Senior Engineering Manager at Squarespace, about pushing through friction.Dan and Jean chat about:The inevitable friction that arises in fast-growing teams and companiesMindsets for thinking about pushing through friction as part of the jobThe normalization of deviance and how it shows up on engineering teamsFocusing on what you can control vs. being a victim of your circumstancesWhen and how burnout shows up, and frameworks for alleviating or avoiding it.Additional Resources:Pushing Through Friction (the talk) by Dan NaNormalization of Deviance by Dan Luu
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Jessie Duan, Chief of Staff to the CTO at Roblox, about the Chief of Staff role.They discuss:What the Chief of Staff role looks like and the different kinds of work it entailsHow the role is similar and different to past roles like engineering manager and tech leadThe importance of influencing without authority and learning how to effectively navigate relationships throughout different functionsLearning to let go of optimal solutions in favor of getting something done
In this episode of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Kate Heddleston, Senior Engineering Manager at Samsara, about how to manage burnout on your engineering team.Kate and Jean discuss:What is burnout, and what does it look like in its early stagesHow to talk to teammates about activities that energizes or drains them, to mitigate or relieve burnoutGiving team members permission to work flexibly and create effective conditions for creative workLeveraging other factors to engineering speed (not just hours worked)
Kicking off Season 3 of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Jennifer Kim, startup advisor and founder of Startup Recruiting Bootcamp, about how startups can hire better.Jen and Jean discuss:The current hiring environment that has shifted in favor of candidatesWhat candidates are looking for when they read your job descriptionHow hiring highlights false positives in hiring, but overlooks false negativesThe importance of screening for motivation fit early on when hiringWhat to watch out for when using backchannel and reference checksAdditional ResourcesStartup Recruiting Bootcamp
In Season 2, Episode 12 of Lead Time Chats, Jean Hsu, VP of Engineering at Range, chats with Ellen Wong, Director of Engineering at Calm, on practical advice for working on hybrid teams. Ellen and Jean discuss: The questions you should be asking when interviewing for a remote or hybrid team. Having the team (and not just the manager) feel ownership of having healthy hybrid and remote processes that are inclusive and effective. How to set up working across timezones so that it can bring regular moments of delight and momentum, not just create friction. Times when they both failed to create inclusive hybrid environments Techniques to create visibility (and celebrate!) of the impact of your work and your team's work
In this very first live episode of Lead Time Chats, Jean Hsu, Range’s VP of Engineering, chats with Sarah Milstein, VP of Engineering at ConvertKit, about how to set remote and hybrid teams up for success. Sarah and Jean discuss: The biggest challenges hybrid and remote teams face Tactical tips for making hybrid meeting inclusive The importance of exercising your team's experimentation muscle, as there's no one-size-fits-all answer for teamwork or meetings The role of equity in forming team and company policies about who can work remotely
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