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Leadership With Heart
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Leadership With Heart

Author: Heather R. Younger, J.D.

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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
89 Episodes
In this episode, Heather speaks with Joe O’ Neill, CEO of G & D Integrated about his unique approach to providing psychological safety in the workplace. How he engages with his front line and uses orientation to do it. He discussed a time when he was a detached leader who stepped away from the active role of CEO and what he discovered in the process. Key takeaways: Have a “I work for them” attitude and not the other way around Ask your people to judge you and hold you accountable Have honest and truthful conversations with your employees When you don’t speak the truth to someone you manipulate them and show disrespect Your people need you for guidance and to be present even if it seems like they have it all handled Detached leadership does not work Nothing replaces human interaction in relationships It’s ok to fail as a leader. Don’t become complacent about it though.
In this episode, Heather speaks to you about milestones, recognition, and moving past barriers that can make it difficult to be the best leader you can be. Heather shares a couple personal stories focused on recognition of the milestones her children has experiences this past week. She talks about how she responded to the milestones and a fumble of the past. Key takeaways: Pay attention to the greatness inside the people you lead or they will go somewhere with people who will Don’t see obstacles in your way to being the best leader you can be at permanent. They too shall pass. Employee recognition helps them feel seen. Be the gift bearer of that type of positive gift
In this episode, Heather updates listeners on the book that will come out based upon the podcast. She also talks about the importance of leaders building resilience in the face of adversity. Key take-aways: Leaders must first build resilience in the face of obstacles before they can help their people do the same. People all around us are in a struggle. How quickly they can rebound or bounce back from those struggles will make all the difference with efficiencies, productivity improved emotional well-being. Leaders everywhere must make a choice. How quickly are you going to get up when you fall down?
In this episode, Heather speaks with Alex Smith, Chief Human Resource Officer for the City of Memphis in Tennessee about her leadership style, all of the ways that leading with heart has driven amazing business results for the City and it citizens and employees,  structuring the employee experience to maximize momentum and a time when she was not the best leader she could be. Key takeaways: Just because you are a leader with heart doesn’t mean results aren’t important The collective thought is better than the individual thought Turnover can be good if the people are growing and developing Don’t think you have to be the smartest person Don’t do it alone Make sure to clarify your true north for being a leader Have wise counsel to help you Be humble and vulnerable and admit when you need help Take care of yourself Connect with Heather Younger on LinkedIn
In this episode, Heather speaks with Cynthia Grant, Chief Clinical Officer at AllHealth Network, about her surprising and traumatic background, the lens that he sees the world and thus engages with her people and a time when she was not the best leader she could be. Cynthia shares tremendous tips for leaders, but just listening to her is inspirational. Key takeaways: Caring for your team as a leader is a responsibility not a nice to have Our past cluttered with adversity can be the biggest gift of all for our team Show others how to be resilient as a leader Shift to a people-first strategy and your business will see the results Take care of your people in consistent and caring ways The goal is to never becoming disconnected to your team Create a culture of connection Make sure your people’s voices are heard Allow yourself to care and be authentic even if you might be knocked down Bring your whole self to work This episode is gem! Connect with Heather Younger on LinkedIn
In this episode, Heather speaks with Shawnte Cox Holland on her leadership style, her unique view of why she leads the way she does, a time when she was not the best version of her and what she did to become more enlightened and some insightful pearls of wisdom. Key takeaways: Be the leader who pursues the art of what is possible and ask what is missing Recognize your employees for a job well done Take a step back & figure out the value of being a leader Focus on leadership excellence all around Take time to play and connect with your team Continue to learn how to be a better leader Be candid, develop and coach your people
In this episode, Heather speaks with Sarah Pierre Louis, Sr. Manager Marketing Team Development for Tableau Software (recently acquired by Salesforce) about her leadership style, her fascinating approach to helping her team come up with their “why” and their own solutions. She talks about a couple times when she got in her own way when leading a team and how she made her way out of it. Key takeaways: Ask our people what they want or what they are trying to accomplish to help them answer their own questions Ask yourself what your people need from you on an individual level. When things are crazy, and you want to make a decision, pause first Think of three things every day that went well to help in re-framing and moving past stuck
In this episode, Heather speaks with Howard Behar, former president of Starbucks and author of The Magic Cup and It’s Not About the Coffee. Howard talks about his perspective no servant leadership, shares some Starbucks insights, accountability as a leader, introduces the idea of a board of directors in the context of our different mindsets. He also shares a time when he was not the best version of himself.  Key takeaways: Read about people who are your role models and don’t be afraid to emulate Don’t always have to be original, find out how others do it Focus on Conscious competency so that you can know it and teach it. Don’t have to be expert You can practice servant leadership in your small team Be willing o bet your job everyday on the things you believe in  
In this episode, Heather speaks with Phil Burgess, Chief People Officer of CSpace about his leadership philosophy, the messiness that happens in the workplace, a time when he was not a shining example of leadership with heart and what he did to move out of it and some amazing pearls of wisdom. Key takeaways: It’s up to leaders to embrace the mess that is all of us at work Leaders must model the change they are seeking Leaders are more effective when they invite feedback from direct reports and act upon what they hear by making small tweaks Spending time with your people helps to connect the dots about them and about areas that need attention in the business As a leader we cannot always make everyone happy Be who you are as a leader and not a copy of someone else Let yourself off the hook. Have conviction in what you are doing Seek out safe spaces where the leader can be vulnerable Catch yourself doing things right Remember, that everyone owns the culture
In this episode, Heather speaks with Rhoda Banks, Head of Talent for Rabo Agrifinance about her unique and caring leadership style, a time when she was not the best version of herself an what she learned from it and some jewels for pearls of wisdom we can all learn from. Key takeaways: The ultimate reason for a leader is to help their people reach their fullest potential. If you care about your people give them honest feedback Employees mimic what they see in their leaders It is the leaders responsibility to lead with heart Forgive others and allow them to make mistakes Remember you why for being a leader Remember you purpose for being a leader You will enjoy this one for sure.
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