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Leadership With Heart
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Leadership With Heart

Author: Heather R. Younger, J.D.

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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening.

Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures.

You’ll uncover how to improve:

Employee engagement
Perceptions of management
Employee motivation
Employee satisfaction
Organizational leadership
Caring leadership
Sales outcomes
Company profitability
Customer experience
Listening and understanding in your organization
And more!
273 Episodes
Have you ever thought about what other senior care options there are other than senior housing? Many people get to the age where their parents, in-laws, or other family members need professional help and don’t know where to turn to. My guest today, Connie, has over 20 years of experience in senior care. As an adult caregiver herself, she is passionate about helping other adult caregivers manage the many challenges which come with the aging process. Take a listen.
The tech space has gotten a lot of bad rep in the news lately, with all the layoffs and poor leadership, but I’m excited to share with you this episode with Quentin Mackey, the Head of New Modules at Microsoft. His leadership is a breath of fresh air in a space that needs positive and caring leadership more than ever. I know you’ll enjoy this episode… take a listen.  
In this podcast, Heather speaks directly to her listeners about empowerment. Her son is leaving off to college soon, and as she often says, kids are oftentimes the biggest teachers. Listen to this podcast if you want to learn how to empower others to do their best work but keep your level of support. She shares tips on how to give them freedom but still be supportive. Take a listen. 
Do you ever wonder what it takes to be a CEO? Jennifer Waller is now the CEO and President at Colorado Bankers Association, but it took her a lot of learning to get to where she is today. One of her biggest lessons was that you don’t have to change who you are to reach your goals. Women often feel pressured to toughen up and shed their "soft" side to succeed in the corporate world. But in fact, as you’ll hear, compassion and kindness can be powerful tools for success.
In this episode, Heather speaks directly to her listeners about the process of publication for her new book, The Art of Active Listening. She shares a recap of her week and the impact that this book and this message have had so far - it has been exciting and very rewarding to see the positive impact it's having so far. She leaves you with a question for you to think about this week. Take a listen. 
Francesca Luthi is the Executive Vice President & Chief Administrative Officer at Assurant - a leading global business services company. In this episode, she shares some of her early career struggles as a woman and how she managed to navigate being promoted to a role where some didn't think she belonged. Her leadership lessons are many. Take a listen.
Do you ever wish you could reinvent yourself and change your life? Do you ever wonder what it takes to embrace change and reinvent yourself for a successful and fulfilling life? Ron Fong is the President and CEO of the California Grocers Association, and it took him 10 years to finally answer that question. In this episode, he shares some of his wisdom along the way. Take a listen.
Stephanie Englund is the Director of Talent Acquisition for Emerging Talent at Best Buy. In this episode, Stephanie shares her insights on adjusting recruitment strategies in the new hybrid work environment, innovative ways to market to potential hires, and most importantly, how to make recruiting about the employees and not just about the company. Plus, she shared some of her most important lessons, including learning how to truly empower leaders to lead. So, if you're looking to attract top talent and build a strong team, then stay tuned and listen to Stephanie's valuable advice.
Wendy H Steele is the Founder & Chief Executive at Impact100 Global, a non-profit organization that unites and empowers women to give together and create transformational impact, both locally and globally. With a simple yet powerful model, Impact100 Global brings 100 women together who donate $1,000 each, resulting in a collective donation of $100,000 to a local charity that all members have a say in. This model has proven to be incredibly effective in addressing some of the most pressing problems facing humanity, and they don't seem to be slowing down anytime soon.   
Discover how Adam Geisler, Co-Founder, CEO, Board Member and Investor of Youth Athletes United, empowers children's physical and mental health through his company. In this podcast, Geisler shares why he started Youth Athletes United and its positive impact on kids. He also emphasizes the significance of taking a stand on social justice issues, such as Black Lives Matter, to ensure employees and customers feel acknowledged and heard.   Join me on this episode to learn about Geisler's leadership style in youth athletics and his unwavering commitment to making a difference in the lives of young athletes while advocating for social justice.
Heidi L. Barham, M.Div, CT, CDP® is the Manager of Diversity, Equity, and Inclusion for Hospice of the Western where she previously served as a Spiritual Care Coordinator for 13 years. In addition to her position with Hospice of the Western Reserve, she is the pastor of Ledgewood Christian Church (Disciples of Christ) in Novelty, Ohio and adjunct faculty with Indiana Wesleyan University. Prior to joining Hospice of the Western Reserve, Ms. Barham spent 20 years in the financial services industry, working for KeyBank and Fifth Third Bank respectively.  
Tim Sanders has been employed at Ventas Inc. since 2015 as a Senior Investment Officer. Tim is responsible for originating senior housing investments throughout the United States and Canada. He also works on ground-up development of office and lab space in conjunction with Ventas’ development partner, Wexford Science and Technology. He has more than 20 years of senior housing finance experience and has held various positions with GE Capital Healthcare Financial Services. Additionally, Tim started and led the senior housing group at Marathon Asset Management, originating over $1B in financings during his tenure. 
As the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer, Laurent leads system, process and talent optimization strategy through multi-disciplinary teams that accelerate business performance, customer experience and financial results. He also drives customer experience and software support strategy for technology, knowledge management and technical support delivery for SVE TAA North American business units.
Lorenzo Flores is a twenty-year veteran in retail leadership. He has rejuvenated, inspired, and rebuilt over a dozen teams throughout his career. With a passion for music, MMA, and podcasting, he understands the importance of connecting personal vision to the workplace. He focuses a lot on helping others become confident and advocate for themselves and what they do, ultimately helping them stand out. Take a listen.
Sonya Crockett is a Crew Relations Regional Leader at Raising Cane's, a quality chicken finger franchise with over 530 locations. In this episode, she returns for her second appearance on the Leadership with Heart podcast to discuss her new position and what it means to Lead by Heart and how Raising Canes ONE LOVE® tagline shows up in every aspect of the business. 
Rian Thiele, Co-Founder of Pet Evolution, has had a passion for dogs since childhood. Having watched his dogs suffer through itchy paws, chronic ear infections, and undiagnosed food allergies, he knew there had to be another way. He and his longtime friend, Mike Osborn worked for years to make their dream a reality. They built a store that helps pets live the good life through healthy food, expert services and helpful education. With four stores open and many more on the horizon, Rian is excited to see Pet Evolution span the country.
Trent Selbrede returns to the Leadership with Heart Podcast to talk about leadership and what that means in the hospitality world. Trent is the General Manager of Marriott International, and he discusses what the hospitality world went through during the pandemic, what they've learned, what they are doing the same, and what they are doing differently. 2022 was his hotel's best year, and in this podcast, he shares some of the knowledge he's acquired from his episode from a couple of years ago to now. Much of that is becoming more of a leader with 'Heart.' Take a listen.
In this episode, Heather speaks with Cynthia Grant, Chief Clinical Officer at AllHealth Network, about her surprising and traumatic background, the lens that he sees the world and thus engages with her people and a time when she was not the best leader she could be. Cynthia shares tremendous leadership tips, but just listening to her is inspirational.
In this episode, I discuss my resolutions for the new year and how to make them a reality. My resolutions for 2023 include speaking at bigger speaking events, changing people's mindsets on leadership, and becoming a New York Times best-selling author with my new book The Art of Active Listening. I dive into the strategies and tactics I am using to achieve these goals. This is an episode you won't want to miss for inspiration, motivation, and actionable advice for a successful 2023!
In this podcast, I challenge you to be more present as a leader. In just under three minutes, you can learn how to tune out distractions and focus on your surroundings and the needs of your team. Being present as a leader not only improves communication and decision-making, but it also sets a positive example for your team to follow. Being present lets those around you feel seen, heard, and valued. Will you take on this challenge?  
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