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Leadership With Heart
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Leadership With Heart

Author: Heather R. Younger, J.D.

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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
119 Episodes
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 In this episode, Heather speaks to Karen Weeks about her leadership journey, the way she sees how the differences in leadership styles impact the way we lead, more about her drive to lead and interesting lessons she learned when she left a team member out of an important meeting: Key takeaways: Collaborate with team members to ensure you aren’t making assumptions about their future opportunities Understand your unique style and how that helps you lead better Our mistakes inform our future decisions. Don’t hide form them, but embrace them Feedback is a gift
Heather speaks with Wes Struebing, founder and president at Logistics Titans about his very direct and caring leadership style, where his drive to lead comes from and some great nuggets for all leaders to ask themselves to move forward in their leadership. Key Takeaways: If you cannot or are not helping those you lead, you must leave or change your position You are either green and growing or you are dying. Which do you choose? Doing the right thing is the only thing to do    
In this episode, Heather Younger speaks to Scott Shay, Chairman of Signature Bank of New York about his leadership style, his mentors on leadership and very unlikely journey to where he is today, his organization’s communication strategy through the Corona Virus, a time when he was not the best leader he could be and much more. Key takeaways: The most valuable asset in any organization is it employees Use the Golden Rule in your standards of conduct or organizational norms Don’t do something to your client or employees that you wouldn’t want them to do to you Some things can be caught but not taught Listen to the people who are closely connected to your business issues. Otherwise, it’s dangerous.
In this episode, Heather Younger speaks with Erik Van Bramer, SVP at Federal Reserve Bank of Chicago about his leadership style, his North Star for Leading, the very distant place from where his drive to lead comes and something key for leaders to remember. Key takeaways: Figure out what the needs of your people are and meet them there When you are truly happy to see that your people are getting recognition for their work separately from your part in it, you know you are a caring leader Keep your eye on the prize with your team. Otherwise, they will know it when it veers off
In this episode, Heather Younger speaks with Kelly Moran, the Executive Director of the American Cancer Society in Denver. Kelly shared a lot about her leadership style, her philosophy, the importance of showing up at leaders, a time when she was not her best and he key things we can do as leaders to move forward in our current Covid crisis. Key takeaways: Our attitude matters at work If we want to instill confidence and help others move forward past adversity, we must do it first Be your best self Look out for others first Create safe environments where everyone can bring their best ideas to work Check in frequently on your people Stay forward focused
In this episode, Heather Younger speaks with Frank Ricotta, CEO and Founder of BurstIQ about his leadership style, his unique background that instilled in him a drive to lead, a time when he was at a low in his leadership and what he did to come out of it and some key tips to move interate during a crisis. Key takeways: Strike the balance between both nurturing and being a visionary driving for goal achievement Focus on growing and lifting those you lead If we don’t learn form those around us, we cannot lead well
In this episode, Heather Younger speaks with Kevin Patterson, CEO of Connect For Health Colorado about his leadership style, philosophy, a time when he was so proud of his leadership behaviors and more. His unique perspective on employee voice and communication to different audiences Key takeaways: Employees can’t be clear about what you need to do without knowing where you are going Do not micromanage; tell your people where you want them to end up and let them get there their way We are managing to the outcome and not the how Provide guidance and suggestions to direction and then get out of the way Be comfortable with having a clear voice and vision Put yourself in the employees shoes to deliver the important messages We must nurture the human relationship side of the business
In this episode, Heather Younger speaks with Andy Boian, Founder and CEO of Dovetail Solutions, a PR firm based out of Colorado. Andy shares a touching story of why he is driven to lead that is based out adversity, his ideas on a 60-day quick start program for new employees and the reason why he speaks last at meetings. Key takeaways: Make sure those you lead feel valued and that their interests and jobs are valued We must give trust before we get it Speak last as the leader in the room so you get the benefit of hearing other views and create a psychologically safe space for your people If you lead your people first with grace they will give it back to you Be compassionate to yourself and know who you are
In this episode, Heather Younger speaks with Timbra Yoakum, Director of Special Programs, Mabank Independent School District about her drive to lead, a time when she was not the best version of her, her leadership style and focus, and where her passes lies. Key takeways: Be a servant leader and get in the trenches with those you lead Don’t place yourself above those you lead, but in a supportive role and at their side Spend one-on-one time and get to know your people personally Leadership is more of a union with those who look for you for guidance
In this episode, Heather Younger speaks with Arlene Mendoza, Senior Innovation Program Manager at Alluma about her leadership style, the things that drive her to lead, a time when she did not shine as a leader and her ideas about iterating our leadership style. Key takeaways: Listen to yourself and then to others Think of leadership as an interative process It is ok to decide to move in a different direction instead of being miserable in your current role We lead more effectively when we are using our best talents.
In this episode, Heather Younger speaks to Kirk Adams, President and CEO of American Foundation for the Blind about his unique journey as a blind person for most of his life, how that frames his leadership style and a time when he was not the best version of himself. In a time like today with the coronavirus taking us by storm, Kirk provides an uplifting lesson on how we can move past adversity and shine as leaders. Key takeaways: Learn from others via podcasts, books, biographies Be an inclusive leader and don’t make decisions in a vacuum. Make sure your values align
In this episode, Heather Younger speaks to listeners from Chicago at the No Longer Virtual Conference about imposter syndrome, why it will happen but what to focus on instead and the ways we are all meant to be where we are.   Key takeaways: 1. Know that you are uniquely created to be where you are 2. If you don’t think you belong, others might not think it either 3. Create the opportunity to include others who might feel this way
On this episode, Heather speaks directly listers on employee appreciation day 2020. She highlights some of the real critical ways to show your employees that you appreciate them and makes us think about the value that appreciation bring and what the results can be.   Key takeaways: *What does feeling appreciated mean to you with those you lead? *Should showing appreciation be a cookie-cutter approach? *How often do you just sit with your people and dig deep to find out what’s going on with them?
Heather Younger, speaks with Dr. Karen Johnson, Equity and Inclusion Administrator for Washington Department of Corrections about her leadership style, where her drive to lead comes from, her unique view and purpose working with the incarcerated and those that serve them and her leadership conversion story. Key takeaways: It doesn’t matter how much you know, but how much you care Take care of yourself so that you can take care of your people. Then, they will care for your customers and you Realize you are human and give others permission to do the same Be grateful for even painful feedback.
In this episode, Heather Younger, speaks to Dr.T. Renata Robinson, Chief Human Resources Officer at Colorado Coalition for the Homeless, about the complexity of leading an organization that serves the poor, and sometimes, employs the poor, a leadership mishap and some key ways to thrive as a leader. Key takeaways: Understand that often we encounter our people in their brokenness Humility is the highest honor Admitting your mistakes as a leader is a sign of strength Must build relationships before strategy Provide your people the right resources to do good work Allow those you lead autonomy
In this episode, Heather Younger speaks with Kimberly Loving, Chief of Staff for the City of Seattle overseeing the HR function 13,000 employee employees. Kimberly shares the leaders requirement to cultivate their employees, a time when she was not the best version of herself as a leader, and some really cool learnings from her mothers and relatives. Key takeaways: People are the thing that matters most, set everything else aside. Focusing on people is simple but not easy and it must be done Align yourself with people who will support you even when you fail You have more to offer and you may have to leave for others to see it Believe in yourself and that you are worth it  
In this podcast episode, Heather Younger speaks with Benilda Samuels, COO of Nurse-Family Partnership, about her unique way of helping others breathe through challenges, how to brings her employees close when times get tough, a time when she was not the best leader and how to she came out of it. Key Takeaways: Take a breath to reflect on what is happening in your work life Bring your people close to you and pause through adversity People should always come first; tasks come second Take time to be with the person and without an agenda There is value in pausing
In this episode, Heather speaks with listeners about plans for 2020, the role they can play in it, a powerful story of how loving and caring transformed a group of women and how they can also transform our workplaces, and some updates on her latest book.   Key takeaways: 1. Love and care in the workplace can transform cultures 2. Once we set out to do something and we are focused on that, it will become a reality Once we set out to do something and we are wholly focused on that, it will become a reality. 3. Leaders play a huge role in their employee's happiness and well-being. Take it Leaders play a huge role in their employees’ happiness and well-being. Take it very seriously. Very seriously.
In this episode, Heather speaks to Christina Wegner, vice president of marketing at the Vollrath company, about her leadership style, a funny story about her drive to lead, a powerful story about a time when she was not the best leader she could be and exactly what she did to come out of it. This episode is chalk full of psychological safety messages. Key takeaways: Feedback is a gift. Give it and receive it often Commit your time to becoming a lifelong learner Pay if forward. Give your talents away for others to benefit Do something different and innovative
Heather celebrates the 100th episode of the podcast by sharing testimonials from people who have listened mostly since the beginning of the show and also gives a short nugget and message that should feel impactful to those listening. Please listen in as we honor those who support the podcast as well as the Leaders you have been on the show. Cheers to 100 more! Enjoy!
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