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Leadership With Heart
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Leadership With Heart

Author: Heather R. Younger, J.D.

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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
72 Episodes
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In this short episode, Heather speaks directly with listeners about the power and importance of team collaboration as an effective leader. She shares some personal stories to illustrate that leaders are always looking for ways to include more people in their ventures. These leaders praise those without being threatened, inspire others to row in the same direction and nurture people along the way. Key Takeaways: *Don’t be afraid to include others in your journey *Leadership doesn’t begin unless you inspire others to follow. *You can accomplish more if you have two people rowing in the same direction *The Leadership journey is worth it If you need a quick boost for your day, listen in to this short message from the host
In this episode, Heather speaks to Steve Browne, Vice President of Human Resources for LaRosa's, Inc. - a regional Pizzeria restaurant chain in Southwest Ohio with 13 locations and over 1,100 Team Members. Steve shares some insights from his new book HR on Purpose. They also talk a lot about being open to feedback, affirming our employees for their efforts, and making relationships the focus. Key takeaways: Affirm your people enough and tell them that what they do matters Don’t use a report card approach to employee appreciation Enjoy life more instead of thinking of work at work Find out what drives your people instead of telling them what should drive them Talk about life with your people Leadership manifests itself. It’s not a program Own your own mistakes Situational leadership is legitimate You will all enjoy this one.
  In this episode, Heather speaks with Larry Sutton, President of RNR Tire Express. Larry enlightens listeners with his anything-but-straight leadership journey, highlights the importance of transparency and empowerment. His voice is mesmerizing! So, don’t miss this one.   Key takeaways: 1. Don’t miss the learning that takes place in the journey   2. Hire people smarter than you   3. Show you care for your people by demonstrating it in your actions    4. When not transparent nothing else works. Whatever else you say doesn’t matter and credibility is everything   5. If all your people agree with what you say 💯 of time, then hired the wrong people   6. Empower your people to challenge you when you are going off course   7. Hire people with an open mind   8. Focus on serving instead of service   There are so many nuggets in this episode!
In this episode, Heather speaks with Phil Cohen about his leadership style, his compelling and jaw-dropping background and his rags to riches story that leads him to hire people of any background whether ex-con or formally abused. His main focus is to create a family atmosphere that is psychologically safe. Key takeaways: Leaders can lead more from a quiet strength. Leaders need to be aligned with what they say they are or they will be viewed as a fraud If you know the leaders heart and their why, that’s all you need to know. Be transparent about what you stand for Surround yourself with people who are better than you are Create a morning ritual that allows you to release stress so you don’t need to bring it to work Leaders cannot have a secret agenda This may be a surprising episode for many, but themes of forgiveness, teamwork and faith might resonate.
In this episode, Heather speaks with Gustavo Tavares of Top Employers Institute Latin America. Gustavo recently facilitated a keynote speech Heather delivered for Harvard Business Review Brasil. He shared more about his leadership style, his refreshing philosophy on empowering his people to chart their own coarse and his mission to burst the leadership isolation bubble. Key takeaways: Leaders show receptivity to change so that their people will emulate what they see There is no need to isolate the leader from the troops Make sure to counterbalance autonomy with accountability When leaders are on the journey, their team is there too-through peaks and valleys Trust your own instinct Treat others how you want to be treated
In this episode, Heather speaks with Greg Wathen, President and CEO of Economic Development Coalition of Southwest Indiana about a recent post on Linkedin from one of his employees that sparked so much attention that that over 3.5 million people view it and many of those responded with admiration. That link is in the show notes at customerfanatix.com/podcast. Heather speaks with Greg about his unique leadership perspective, and he delivers some great advice about how to strengthen our leadership. Key takeaways: Leaders must walk the talk Leaders need to deal with the facts surrounding their people’s personal lives Think from the other person’s perspective Do the little that that mean a lot Allow people to put their best into what they do. Be clear about your goals Celebrate wins
In this episode, Heather speaks with Dr. Jandell Allen Davis, President and CEO of Craig Hospital in Colorado about her refreshing perspective on connection and bringing her whole self to the workplace, Her leadership fumbles and the unlikely, but likely journey she is on in her leadership. Key takeaways:  Our journey whether smooth or bumpy puts us where we are supposed to be Your people want to see you and be seen Touching customers and employees as a CEO deepens purpose and refreshes you in the mission Better to show up and speak up Leaders need to have a healthy narcissism Trust the wisdom of your team People have something to contribute. Don’t shut people out and down Focus on the work and the people I am responsible for It’s important to speak truth to power Don’t worry about being a king or queen, because people are always watching Let the forces of the water move you   This is Heather’s Top 3 pick so far!
In this episode, Heather speaks with Ian Sohn, President of the Chicago office of of Wunderman, a creative tech company. Heather discovered Ian through an article written about him in the New York Post where they highlight a recent open He wrote to employees about his expectations for employees checking in after work hours. You’ll want to listen in on his perspective after you read the article. Ian talks about his leadership style, his philosophy of growing talent and even about a rough spot he found himself in as a leader. Key Takeaways: Leaders must transfer what they know to those around them Be intentional about the words that you use to express emotion Always consider the intention of someone’s actions before holding it against them Think of mistakes as teachable moments If leaders do the hard work to build trust through expressing love then no need for foreplay when go to deliver feedback Consider the employee lifecycle when coaching them Trust and then hold accountable Showing some vulnerability regarding mistakes is very important to build trust Take care of yourself first Never do a bad imitation of someone else, be you!  
In this episode, Heather Younger, speaks with Giridhar Akkineni, CEO of AkkenCloud about his leadership style. His anything but smooth journey to leadership, his hyper focus on all things customers and the ways that he helps his people find meaning in their work. Key takeaways: Make it your focus to give your people something to be excited about every Monday morning Be open and personally connected to your people Customer success can be a driver for a bonded culture Set clear goals so that everyone can know how what they do connects to the bigger picture Never assume anything; ask the right questions Rely on your team at work and home Connect at a personal level with your team Always be a learner Focus on time management Giridhar provides a very transparent path from which we can all learn.
In this episode, Heather speaks with Steve McIntosh about his leadership style, a very engaging story of his early leadership challenges and some powerful tips for all leaders.   Key takeaway:   *Always seek feedback from all around *Leaders don’t realize that in order to lead you must have followers *People want the leader to take them somewhere they want to go *Provide a setting that allows your team to see the good and bad of leadership by giving them more responsibility *It can be lonely as a sole leader. Do it with others. *Leaders are not superhero’s    Enjoy this conversation with a gent from Scotland who currently resides in the Cayman Islands!
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