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Leadership With Heart

Author: Heather R. Younger, J.D.

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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening.

Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures.

You’ll uncover how to improve:

Employee engagement
Perceptions of management
Employee motivation
Employee satisfaction
Organizational leadership
Caring leadership
Sales outcomes
Company profitability
Customer experience
Listening and understanding in your organization
And more!
316 Episodes
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In today's episode, we delve into the intricate dynamics of "Culture Clash" within organizations, where unexpected events like mergers or layoffs disrupt the harmony between leadership and employees, sending shockwaves through the company and impacting customer satisfaction.   As an advocate for effective leadership and organizational well-being, I shed light on the profound disconnect that arises and its ripple effects on productivity and morale.    By emphasizing the importance of bridging this gap through empathetic leadership and transparent communication, we explore strategies to overcome Culture Clash and cultivate workplaces where everyone feels valued and empowered to succeed. Join the conversation as we navigate this critical aspect of organizational health and work towards building a brighter future together.
 In this episode, Heather delves into the often overlooked threat of "Culture Slip" within organizations, where even the most well-intentioned companies can fall victim to its subtle erosion of workplace culture. Through three key steps rooted in the principles of Caring Leadership, she explores how leaders can identify and combat Culture Slip before it irreparably damages their organization. By fostering open communication, empathy, and a genuine commitment to caring leadership at all levels, we can ensure that every voice is heard and valued, creating workplaces where everyone thrives. Tune in to learn how to safeguard your company's culture and secure its long-term success.
In this podcast episode, Heather challenges the belief that organizational culture is fixed by introducing a dynamic 3-step model – Culture Slip, Culture Clash, and Culture Collision. Culture Slip, described as a subtle erosion beneath the surface, is recognized as a silent culture crusher that demands strategic attention.   Culture Clash emphasizes the internal strife impacting external factors like customer satisfaction and loyalty, advocating for effective communication and empathetic leadership. The devastating Culture Collision occurs when companies fail to align with customer values. Leaders need to listen in order to create a magnetic culture actively. 
Join us in this insightful episode with Michael A. Grace, President of West Virginia University Hospitals, as he shares over 25 years of healthcare leadership experience. From his role at UPMC Mercy Hospital to his current position, Grace discusses the philosophy of work-life integration, the transformative power of loving what you do, and the art of effective listening in leadership. Drawing on personal experiences, he emphasizes the importance of addressing concerns personally and completing the listening cycle for genuine understanding.
In this podcast episode, Heather Younger, author of "The Art of Caring Leadership," guides us through the essential steps to navigate and embrace change successfully as a team through the lens of caring leadership. Heather introduces a 3-step change model, beginning with the importance of 'Setting Your Mind' by overcoming mental barriers to effective leadership. The second step, 'Lead Your Self,' emphasizes the necessity of caring for oneself before leading others. Finally, the third step, 'Lead Others,' focuses on demonstrating consistent evidence of care to unify the team and ensure everyone is invested in the process. Heather highlights the significance of the 9 Caring Leadership Behaviors, which will be explored in depth in a future episode. 
In this episode of the "Leadership with Heart" podcast, Heather R Younger shares a poignant story about a concealed Golden Buddha in Thailand, drawing parallels to the hidden potential within individuals and organizations during times of change. Reflecting on a recent retreat experience, Heather emphasizes the importance of recognizing and unlocking the intrinsic value within ourselves and our teams.   The episode delves into five key considerations for navigating the people's side of organizational change. Heather encourages leaders to peel away the metaphorical clay, revealing the brilliance within individuals and fostering a positive, motivated atmosphere for organizational growth and success.
In this episode of the "Leadership with Heart Podcast," Heather R. Younger engages in a compelling conversation with Tracey Barnes, Chief Information Officer at the State of Indiana. Together, they explore the critical importance of human-centric approaches in both government and the tech industry. Tracey shares his insights on leading with empathy and fostering collaboration, particularly in the public sector.   The discussion delves into the intersection of technology and humanity, offering practical strategies for leaders to prioritize people, communication, and employee well-being. Listeners gain valuable perspectives on creating a culture that values its workforce, ultimately driving more effective and sustainable solutions in government and technology. Whether you're in public service or tech, this episode provides actionable advice for infusing leadership with a human touch.
In this episode, Heather has an insightful conversation with two of the six founding facilitators of the Certified Active Listening Program: Jen Fox and Chris McAuley. Chris McAuley has over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections with employees, colleagues, and customers. Chris is a speaking coach, trainer, professional speaker, actor, and the owner of MCAVOY Inc.  Jen is a seasoned HR professional with over 25 years of leadership experience and seamlessly integrates an entrepreneurial spirit with real-time learning expertise. Recognized for her pragmatic solutions and her ability to foster inclusive, high-performing teams, she holds the endorsement as "One of the most no-nonsense L&D professionals on the planet." Take a listen. 
In this episode, Heather has an insightful conversation with four of the six founding facilitators of the Certified Active Listening Program: Sherry Martin, Mike Chanat, Laurent Pierre JR, and Kaydie Paschall. Each of these accomplished individuals offers a distinctive perspective on their motivations for obtaining the certification and how they integrate active listening into their professional roles (and home life too).   They are all from various sectors, including global corporate leadership and human resources; this diverse group of facilitators provides insight into how the certification has transformed their thinking and communication styles in all aspects of their lives.
What Is a Culture Team? In this episode, Heather explores the pivotal role of employees in shaping and preserving a positive organizational culture. She introduces Culture Teams, emphasizing the intentional effort and employee buy-in required for great cultures. Heather highlights the responsibilities of employee-led culture teams, spanning cultural advocacy, employee engagement, diversity and inclusion, feedback communication, and more. These teams play a vital role in aligning organizational values, managing change, and celebrating employee contributions.
In this episode, join us for a captivating conversation with Christinne Johnson, a seasoned strategic leader with over 25 years of experience in the banking industry, formerly the CHRO of FirstBank.   Having a wide range of knowledge in Human Resources, Christinne shares insights into her dynamic career, emphasizing her role in navigating FirstBank through the complexities of the COVID-19 pandemic. Notably, she unveils her unique journey, transitioning from a banking background to a transformative HR leader, shedding light on her ability to analyze business areas, identify growth opportunities, and drive impactful change initiatives.    As a proven board director and community leader, Christinne's passion for strategy, leadership development, and organizational culture shines through as she discusses her aspirations to contribute her wealth of experience to future board opportunities. Don't miss this beginner's guide to culture change, offering a wealth of wisdom and practical advice from Christinne Johnson, the visionary leader behind First Bank's transformative HR journey.
What's the key to a great culture team? In this podcast episode, Heather Younger, author of The Art of Active Listening and The Art of Caring Leadership, guides Caring Leaders through the daunting task of creating a Culture Team.   Heather outlines the five crucial steps to establish an effective organizational culture team, covering aspects such as defining goals, selecting passionate and diverse team members, creating a team charter, setting a regular meeting schedule, and providing necessary resources and support.   She emphasizes the importance of aligning the team's goals with the organization's mission and values. Throughout the episode, Heather encourages leaders to share their experiences with Culture Teams and invites listeners to comment on the most helpful or challenging aspects. 
In this engaging episode, Heather R. Younger interviews Tracey Jenkins, the HR leader for Sodexo's sports and entertainment business in North America. Tracey discusses the impactful strategies that revitalized Sodexo's growth after the challenges of the COVID-19 pandemic. With a workforce of over 26,000, predominantly casual or part-time, Tracey explores the visionary leadership that fueled the company's resurgence. The conversation centers on Sodexo's Global Employee Value Proposition (EVP), emphasizing inclusivity, acceptance, and career pathways. Tracey highlights the company's commitment to diversity and creating exceptional employee experiences, drawing parallels to the memorable moments in venues like ballparks. The episode also delves into the delicate balance between visionary leadership and data-driven strategies, providing valuable insights for leaders navigating transformative growth.  
Dive into a captivating exploration of workplace culture, professional triumphs, and personal revelations in this podcast that bridges the gap between the years 2023 and 2024. Join Heather on a journey filled with LinkedIn Courses, impactful events, and the launch of a groundbreaking book, "The Art of Active Listening." From virtual team meetings to in-person connections and a first-ever girls-only trip, Heather shares stories that resonate beyond the professional realm.   Heather also invites listeners to witness the evolution of workplace dynamics, learn about the Certified Art of Active Listening Facilitators cohort, and get a glimpse into what lies ahead in the host's exciting ventures. It's a podcast that paints the canvas of a dynamic career, offering insights, inspiration, and a roadmap for navigating the ever-changing landscape of work and personal growth.
In this compelling episode of the Leadership with Heart Podcast, Maureen Leahy, Chief Clinical Officer at Sharon S. Richardson Community Hospice, shares her profound journey as a seasoned healthcare professional and a resilient individual. From pioneering hospice services in the U.S. to her impactful role at SSRCH, Maureen's path has been marked by accolades, personal losses, and a commitment to compassionate care.   Having cared for her father battling cancer, her mother with dementia, and experiencing her own battle with cancer, Maureen's unique perspective emphasizes the importance of empathy, communication, and shared human moments in healthcare. As a pioneer in hospice and palliative care, she played a crucial role in developing training guides, embodying a holistic approach to patient and family well-being. Her recent role at SSRCH reflects a perfect alignment of expertise and leadership, contributing to the community's mission of providing compassionate care and enhancing the quality of life during life's most sacred moments.
In this engaging episode, Heather guides you on an exploration of "The Art of Active Listening." Join her as she unveils a diverse array of products, content, and services tailored to individuals at every stage of their journey. Whether you're a solo employee or the leader of a thriving enterprise, Heather has curated resources that cater to everyone, empowering you to enhance your listening skills and become a more effective communicator. Tune in to discover valuable insights and practical tools that transcend professional boundaries, fostering growth and improvement for all.  
Join Heather on this powerful episode where she reflects back on the last 300 episodes and the journey that has been Leadership with Heart. From the inaugural episode to the latest installment, she revisits pivotal moments that have shaped this podcast. Join her in this concise reflection on the evolution of the podcast, and her favorite episodes along the way.
In this riveting episode, we unravel the extraordinary story of John F. Crowley, Executive Chairman of Amicus and former CEO from 2005 to 2022. When two of his children were diagnosed with Pompe disease in 1998, a severe neuromuscular disorder, John's life took a profound turn. Leaving his role at Bristol-Myers Squibb, he became an entrepreneurial force as the Co-founder, President, and CEO of Novazyme Pharmaceuticals, steering groundbreaking research that ultimately saved his children's lives. Acquired by Genzyme Corporation in 2001, John continued his impactful journey, shaping the development of a revolutionary drug for Pompe disease.  This episode explores the fusion of compassionate leadership and purpose, shedding light on the resilience and empathy that have defined John Crowley's remarkable career.
Welcome back to another episode of the Leadership with Heart podcast! I've always believed that culture is the beating heart of any organization. It's what drives behaviors, shapes attitudes, and determines the way we work together toward a common goal. So, the question is: How do we transform that culture for the better? Well, it's all about having the right support in place. I’ve worked with so many leaders and organizations who are eager to make a positive change in their organization's culture, but don’t know exactly where to start. The first step is understanding that cultural transformation is not an overnight endeavor. It's a journey that requires patience, dedication, and most importantly, a proven framework with a support system. So, if you are ready to become a high-value leader who champions change in your organization through effective and caring leadership, tune in!  
Welcome back to the Leadership with Heart podcast! Today's episode is an interesting one with two leaders from Mosaic; Mosaic is a dynamic whole-person healthcare organization that focuses on allowing people to live full lives. Mosaic listens and learns about the unique needs of the clients they serve and builds a tailored approach that creates a life of real possibilities. Their approach to leading is definitely one with heart and I know you will learn so much from them. Enjoy.
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