Let's Talk Supply Chain

Welcome back to Blended! It’s episode 31, I’m joined by a brand new panel of inspirational professionals and, today, we’re talking about education and bias. It’s a topic that’s close to my heart, with my own educational and career journey. And, it’s a topic that has increasingly come under the spotlight recently in light of the labor shortages and trending workplace changes we’ve seen industry-wide. So now is the perfect time to really explore what’s going wrong, or right, with the way we think about education in the workplace. Today, our guests will be diving into education and sharing their own experiences; exploring the hiring practices that often continue to support bias; reflecting on what the next generation are doing and thinking about when it comes to education and their careers; and sharing their words of advice for how organizations can tackle education bias and create more diverse workplaces. IN THIS EPISODE WE DISCUSS:   [00.44] Introductions to our Blended panellists. Rose – CEO and Principal Consultant at The Opening Door Jennifer – Executive Director at TMSA (Transportation Marketing and Sales Association) Stella – Professor at Towson University “Education bias is somebody being treated differently, or unfavorably, based on their educational background, where they went to school and what level of education they have.” Rose [02.32] The group give an overview of education bias, and what it means to them. “It was instilled in me from the second I was born: education, education, education… When I finished my degree, I felt that if I wanted to make more money, if I wanted to really excel in the corporate world, I had to have an MBA. And it took me a long time to think deeper about why I felt that way, and if I really needed it to be successful. ” Rose [05.09] The panel share their personal experiences, their level of education and how important it has been to their professional career. Sarah’s experience of ‘only’ gaining a high school diploma; then studying at night school, trying different things, and gaining certifications whilst working, in order to boost her professional career Different types of education, eg. degree vs industry certifications, high school vs. higher education Stella’s experience of switching fields from her degree to her master’s; how a previous employer allowed her flexibility to pursue a PhD; and why she ultimately changed career, from the pharmaceutical industry to academia Stella’s experience of opportunity in America versus in India, and her parents encouragement of higher education Rose’s experience of being raised with the importance of education, and finally coming to terms with the fact that it might not be as important as she was raised to believe The assumption that additional education equals money and success The cost of education Jennifer’s experience of teaching at a community college, and as a parent of a child with ADHD Continued education in the workplace Responsibility “Companies say ‘we want to retain more employees, what can we do?’ Well, help develop them! Develop them, make them want to stay with you. Sometimes simple questions have simple answers, we just have to take the time.” Jennifer [23.14] The group discuss education bias within industry, and the age-old debate of experience vs education. “To be on a tenure track, you typically have to have a PhD. And then once you get into your field, then it becomes rank – are you an assistant professor, associate professor or professor – so you still have a PhD, but rank becomes an issue.” Stella Stella’s experience working in academia Differing ranks and salaries within the workplace, even with the same level of education Stereotypes and judgements about different types of PhD, eg ‘they’re just liberal arts’ Elitism Ego Affinity bias Importance of diversity “It’s hard to acknowledge and recognize your ego… but if we build more self-awareness, we can start to realise when our ego is leading things in the wrong direction, and the more we address that, we would see less bias.” Rose [38.57] The panel reflect on what they’re seeing in the market around education bias and hiring practices. Job descriptions Expectations The importance of not dismissing people if they don’t have the ‘perfect’ educational background Using technology to pre-filter applications Asking the right questions Role of HR – who is hiring/writing job descriptions? Input from the team who will work with new hires The pace of evolving technology – education getting out of date The structure of a resume How many years’ experience equals a degree? What do you actually want out of your career? Self-taught knowledge Power of self-belief “I think we put too much emphasis on education and not experience, but there is a catch 22. Because the requirement for an entry level job is 5 years – that doesn’t make sense!” Jennifer [54.13] The group put the spotlight on the next generation, and what they’re thinking about when it comes to education and ongoing learning. Need for more authenticity in the workplace Young people building personal brands Exploration of self-employment and entrepreneurship Greater understanding of new technologies Giving people a chance Parents, educational institutions and communities working together   [1.04.57] The panel sums up their thoughts from today’s discussion.   RESOURCES AND LINKS MENTIONED:   You can connect with Rose, Jennifer and Stella over on LinkedIn. If you enjoyed this episode and want to hear more, why not check out 328: Blended – Breaking the Class Ceiling, or 265: Blended – DEI in the Workplace – Not Just The Smart Thing To Do, But The Right Thing To Do. Check out our other podcasts HERE.

Today I’m joined by Envase Technologies, a game-changing TMS provider that is on a mission to guide the freight industry into a more sustainable and profitable future. Envase bring together everything you need to gain visibility and control over your operations, expose inefficiency, and de-clutter your system, including industry-leading TMS options to fit your needs, business intelligence, rate management tools, an integrated mobile driver app, and a complete marketplace. Today Larry Cuddy, CEO of Envase Technologies, joins me to chat all about the company; the power of strategic mergers and acquisitions; putting a focus on optimization, as well as visibility; and the importance of industry-wide collaboration.   IN THIS EPISODE WE DISCUSS:   [06.32] An overview of Envase Technologies – what they do and how they help their customers. “Envase is a digital drayage intermodal platform... and we’re helping optimize terminals.” [07.25] Larry’s founder journey, and why he decided to tackle a fragmented market by establishing Envase and taking a proactive approach to mergers and acquisitions. “We all got along as competitors, and now we’re all on the same team!” [09.00] Why Larry is passionate about ‘getting his hands dirty’ in business, and the importance of collaboration. “It gets back to culture… so we lead by example. I would never ask anybody to do anything that I haven’t attempted.” [10.33] Larry announces some breaking news, and explains the impact it will have on the industry, and Envase customers. “It’s so exciting, because nothing has been attempted like this!” [12.16] The landscape of the current market, and Larry’s reflections on the key challenges and trends. “There’s a real big spotlight on visibility and transparency… but ultimately where everyone wants to get to is optimization, and that’s the thing that everybody overlooks.” [14.47] Larry’s advice for organizations starting their digital transformation journey; how they can identify the available options; and the conversations Envase have with their own clients to discover the best solutions for them. [17.53] The challenges facing Envase’s customers, and how Envase can help. “We still fight the fight every day about collaboration… people want to be protective of their data, they don’t want to share, they don’t want to be friends – so we take a very different approach.” [19.27] From collaboration to data, the future for the industry. “We’ve got air, we’ve got ocean, we’ve got LTL, we’ve got truckload. We’ve got all these different modes, but nobody shares the same DNA in order to say ‘hey, this is how we do this better!’” [21.23] The future for Envase Technologies. “We’re never happy with the status quo!” RESOURCES AND LINKS MENTIONED:   Head over to Envase Technologies’ website now to find out more and discover how they could help you too. You can also connect with Envase and keep up to date with the latest over on LinkedIn, Facebook, YouTube or Twitter, or you can connect with Larry on LinkedIn. If you enjoyed this episode, and want to hear more from Envase Technologies, check out episode 311 featuring Allen Thomas, Chief Commercial Officer at Envase. Allen told me all about the company and what they do; the importance of digitizing drayage; how simplicity empowers growth; and why the freight industry is vital to the future of the nation. This episode was filmed at Manifest 2023. If you want to hear another fantastic episode filmed at the event, why not check out episode 322, Innovative Asset Tracking Made Easy, with Blackberry Radar. Check out our other podcasts HERE.

Today I’m joined by Nipendo, a forward-thinking software brand that is on a mission to improve how buyers and suppliers work together to combat Source-to-Pay inefficiencies and costs. The Nipendo platform is an intelligent intermediator between buyers and suppliers, using technologies like Robotic Process Automation, Artificial Intelligence and Machine Learning, to streamline interactions and benefit all trading partners. The Nipendo platform is used by cross-vertical medium-sized and large companies across the globe, helping them reduce costs and improve procurement and supply chain efficiencies, as well as supporting their competitive strength. Today Paul Noel, Chief Revenue Officer at Nipendo, joins me to chat all about the company and what they do; their recent acquisition by Amex; changing the game in a flooded SaaS market; helping brands to embrace digital transformation processes; and the importance of bringing buyers and suppliers together in mutually beneficial partnerships.   IN THIS EPISODE WE DISCUSS:   [06.38] How and why Nipendo was founded, and what attracted Paul to the brand. “It was that approach – much more additive than disruptive – that really intrigued me as the new age of spend management.” [10.34] An overview of Nipendo – what they do and how they help their customers. [12.55] Buyers: their key challenges, how the Nipendo platform works for them, and the benefits it delivers. [15.02] Suppliers: their unique set of obstacles, and what the Nipendo platform looks like from a seller's perspective. “As buyers get their act together more, it forces more requirements on the suppliers… the big saving for suppliers is having one place where they can work with multiple customers.” [17.45] The impact of facilitating buyers and suppliers to work more successfully together, at a business and industry level. “People stop doing tedious things!... The pandemic gave everyone a shot in the arm - people started thinking ‘what am I doing that’s value add, what am I doing that can be automated?’” [21.15] Paul’s thoughts on digitization and what he thinks organizations have been doing wrong, and right. [23.56] What integration and onboarding look like with Nipendo. “The availability of your IT can be a block, but when you’ve figured that out, the rest of is pretty easy. We’re going to do the heavy lifting, because we’ll make sure that message is going to flow through whatever pipe you open up, it’s just a matter of opening that pipe.” [27.44] The ideal client for Nipendo. [29.46] Several case studies showing how Nipendo helped key clients improve efficiency, collaboration and communication, ultimately supporting overall business growth, optimization and cost reduction. [34.06] The future for Nipendo. “2023 you’ll see our name out there for a more holistic approach that a mid-market company can use, so they can leverage technology to walk and talk like a big guy, without having to be a big guy." RESOURCES AND LINKS MENTIONED:   Head over to Nipendo’s website now to find out more and discover how they could help you too. You can also connect with Nipendo and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Paul on LinkedIn. If you're in the mood for a good read, check out our Women In Supply Chain blog interview with good friend of the show Sarah Scudder - she talks all about how, in the early days of her career, learning that procurement and marketing weren’t collaborating led to her breakthrough moment. Check out our other podcasts HERE.

Today I’m joined by Paccurate, a forward-thinking logistics tech brand that is on a mission to make shipping more sustainable for your business, and the planet – all through packing. Paccurate is the only patented cartonization solution that optimizes for transportation costs directly. Designed to save you cost and waste, and deliver impactful efficiency gains, the Paccurate API is fast, flexible and smart. Today James Malley, CEO and co-founder at Paccurate, joins me to chat all about the company: what they do; tackling the challenge of rising fulfilment costs; why right-sizing isn't enough; and making a commitment to sustainable solutions.   IN THIS EPISODE WE DISCUSS:   [05.51] James’ career journey and how, and why, he came to co-found Paccurate. [07.12] Some of the key challenges Paccurate customers are facing right now, when it comes to packing, fulfilment and logistics. “The costs associated with fulfilment went up extremely fast during the pandemic, and the problem is that the pandemic has started to wane, but the costs have not slowed down – they keep rising.” [08.45] An overview of Paccurate – what they do and how they help their customers. “We help shippers figure out which sized cartons they need to keep in their warehouses and stores, and then we provide a fast API that helps them generate packing plans in real time.” [12.15] James explains exactly what cartonization means. [13.08] Common packing mistakes, how Paccurate are different, and some of the benefits that brands can expect when they work with them, from cost savings to risk mitigation. “Typically people try to make the boxes smaller, but you can go further than that – you can optimize the boxes for the journey that they’re going to take.” [15.57] The Paccurate algorithm, and how it uses AI to model a space and simulate the best solutions. “Everything with packing is really about finding the balance.” [17.22] Why sustainability is so important to Paccurate, and how they are helping their customers to meet key ESG goals. “People have to be mindful that there is an emissions cost to paper as well… so we try to put numbers to that for our customers.” [19.11] The quick and easy onboarding and implementation process with Paccurate. [20.09] Paccurate’s ideal client. [21.02] From taking additional trucks off the road to improving carrier relationships, a closer look at the positive impacts of utilizing Paccurate’s cartonization solution. “In the average package, that looks OK if you eyeball it, there’s actually a huge amount of potential.” [22.53] The future for Paccurate.   RESOURCES AND LINKS MENTIONED:   Head over to Paccurate’s website now to find out more and discover how they could help you too. You can also connect with Paccurate and keep up to date with the latest over on LinkedIn or Twitter, or you can connect with James on LinkedIn. If you want to find out more about packaging, why not check out episode 216, Sustainable Packaging Trends, featuring Sarah Scudder, President & CRO at Real Sourcing Network and a superstar in the packaging space, who is helping to change the way we think about how the products we sell, and use, are packaged. She chats all about single vs multi-use plastics, recycling vs reusing, innovations in the packaging space, and the impact more sustainable packaging can have on both businesses and the environment. And if you're thinking about how you can tackle your own sustainability goals, why not read Achieving Sustainability Goals in Supply Chain Delivery, in which FarEye CEO Kushal Nahata talks more about addressing CO2 emissions, and the ripple effects of the COP26 conference on supply chain delivery. Check out our other podcasts HERE.

Today I’m joined by SEKO Logistics, a global, market-leading provider of logistics services who are small enough to care, but big enough to scale, for shippers around the world. SEKO provides complete supply chain solutions, specializing in transportation, logistics, forwarding and warehousing. Powered by their innovative and customizable IT solutions, SEKO provide a seamless flow of information, giving their ever-growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, the SEKO model enables customers to benefit from global implementation experience, coupled with vital in-country knowledge and service at the local level. Today Brian Bourke, Chief Growth Officer at SEKO Logistics, joins me to chat all about the company and exactly how they help their customers; supply chain visibility; the importance of customer satisfaction; and the increasing trend for using supply chain as a competitive advantage.   IN THIS EPISODE WE DISCUSS:   [07.30] Brian’s career journey, and the huge growth that he’s helped to drive at SEKO. “We doubled in a size [within a year]… it’s a testament to our investment and expansion in ecommerce, ecommerce logistics, international ecommerce shipping, home delivery and last mile!” [09.29] An overview of SEKO Logistics – what they do and how they help their customers. “Wherever our clients are sourcing from, we can help them bring it into their home market. And, from there, it’s all about connecting to ecommerce.” [15.31] The exponential growth that SEKO experienced during the pandemic, and what they learned. “It used to be, clients in the same industry followed similar patterns. Well that’s no longer the case. Everyone is unique: everyone’s implementing different things at different times, launching new sourcing in new countries, slowing down their supply chain, speeding it up… all of these things are happening in real time.” [19.53] SEKO Live’s easy onboarding and implementation process, and the solutions’ ideal customer. “It’s a disjointed process. We want to create a seamless, integrated, on-brand and ultimately easy process.” [22.15] A case study showing how SEKO Live helped a key customer to identify which vendor was causing the most service issues with their deliveries, so that they could be laser-focused in creating solutions that reduce returns and ultimately save money. “Having agile, nimble, flexible, responsive partners that can help you pivot has been ever more critical.” [24.01] From strategic partnerships and acquisitions to the growth of e-commerce, the future for SEKO Logistics. “There’s an ecosystem out there, and we should all leverage it… it’s so important to partner with, and purchase from, best-in-class providers. Technology is critically important – but you don’t need to do it all on your own anymore!” RESOURCES AND LINKS MENTIONED:   Want to dive in a little deeper? Head over to SEKO Logistics’ website now to learn more and discover how they could help you. You can also connect with SEKO Logistics and keep up to date with everything they have going on over on LinkedIn, Twitter or Facebook, or you can connect with Brian on LinkedIn. You have your option, so take control of your demand chain today. If you enjoyed this episode, and are interested in learning more about the challenges and opportunities to be found in shipping, why not check out No Bullshipping with Hope White, one of our incredible live shows, that regularly features the key players, and their suppliers, that support both the global and domestic supply chain. And if you're thinking about how ecommerce has changed as we head into 2023, why not listen to 238: Year In Review, featuring journalist and logistics tech expert Eric Johnson - what a year 2022 has been! Check out our other podcasts HERE.

It’s the fourth and final episode of our Sifted mini-series! Last week in episode three, I was joined by Caleb Nelson, Chief Growth Officer, to talk all about Sifted’s Parcel Audit solution for shippers; how it can identify and recover lost revenue; how the boom in ecommerce has impacted shippers; and the power of strategic automation. And today in episode four, we’ll be turning our attention to Sifted’s Contract Management Suite. I’m joined by Adam Moulding, Chief Innovation Officer, to talk all about the platform; helping customers to go beyond a one-and-done negotiation mindset; the importance of strengthening business relationships; and the role of innovation in the future of supply chain.   IN THIS EPISODE WE DISCUSS:   [01.43] Some of the big challenges around contract management in the current climate. “Contracts have become even more difficult, there are a lot more vendors… and figuring out all of the supply chain components – contracts, what’s active, what discounts are expiring – has become a real challenge for businesses… who’s profession isn’t supply chain!” [03.29] An overview of Sifted’s contract management suite – how it helps its customers, and how it helps to tackle those key challenges. “It’s about providing visibility… You need to be looking at your contracts. And you need to be comparing those contracts to your every day shipping profile.” [07.06] A closer look at what customers can do within Sifted’s contract management suite platform, and the different ways they can hone contracts and optimize their shipping strategies. “How do I know what I should be doing on a daily basis, and how do I measure whether or not I am doing it?” [11.28] An explanation of re-rating, how Sifted’s solution allows customers to run re-rating scenarios, and how it empowers them to make confident data-driven decisions. “We’re breaking down those variables into easily understandable changes… anybody can go in and play with the numbers and understand ‘how does this impact?’” [14.01] A closer look at Sifted’s contract monitoring, and how it helps take customers beyond a one-and-done negotiation mindset. “They say that data is the new gold but really, data insights are the most valuable thing.” [20.02] The role of innovation in setting businesses up for success now, and in the future; and its importance to the overall future of supply chain. [22.56] A closer look at Sifted’s newly launched compliance tool, what it does and how it complements the existing range of Sifted solutions. [25.53] The ideal client for Sifted’s contract management suite. [26.58] A case study looking at how Sifted helped a key client find solutions to a huge rise in shipping costs, ultimately helping them to reduce costs whilst increasing business. [32.13] Adam’s key takeaways from the mini-series, and his predictions for the industry as we head into 2023. “Businesses and shippers have to be flexible and adaptable – to carrier changes, to market changes, to supply chain blockages and all of the different things that are going to be thrown at them.” RESOURCES AND LINKS MENTIONED:   Head over to Sifted’s website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Adam on LinkedIn. If you enjoyed the show, make sure you catch up on any episodes of our Tomorrow’s Insights Delivered Today mini-series that you might have missed. Listen to Episode 1, Empowering Confident Decisions, Episode 2, A Shipper's Crystal Ball and Episode 3, Enabling Operational Automation. Check out our other podcasts HERE.

It’s episode 15 of Blended: I’m joined by another incredible panel of guests and we’re talking about ageism. When it comes to the spectrum of topics in the DEI world, it’s not the most talked about, so it’s important to open it up, hear what others have to say and learn something new. And that’s exactly why we do the show: diving into other people’s experiences, leaning into empathy, engaging with new points of view – it’s what opens up our minds and makes us all better employees, leaders, entrepreneurs, and people. Today we’ll be diving into our guests personal experiences with ageism; why ageism isn’t just an issue for the old; ageism’s place within the larger context of DEI discussions; and the panel will be sharing their advice for creating more inclusive workplaces.   IN THIS EPISODE WE DISCUSS:   [0.32] Introductions to our Blended panellists. Lisa – Supply Chain Manager at Rapala VMC Corporation Lavinia – Founder and Host of Women in Blockchain Talks Brendan – Founder and CEO at AccidentPlan Leona – Chief Technology Officer at Benefits Data Trust Rebecca – Assistant Director, Vessel Services Division at T&T Salvage LLC “At my dinner table, there’s nobody smarter than the oldest teenager and nobody dumber than a boomer!” Brendan [06.02] The guests share their own experiences with ageism, and reflect on why it continues to be an issue within the workplace and society overall. Dynamic between generations How old you look vs how old you are Capability, experience and knowledge The truth behind assumptions The words we use, their implications and reshaping the conversation “I’ve had people assume that I don’t understand how to use something as simple as Facebook. I’ve built systems more complex than Facebook! …There’s an assumption that, if you’re of a certain age, you don’t understand.” Leona [32.14] The panel discuss how we can better support people as they move through their careers, and ensure that at every stage, it’s working for everyone. Job shadowing and mentorship Cultural belonging and creating safe spaces Allyship and finding your voice Fear of losing your job Policies and procedures Bias – challenging each other and modelling for others Leadership “How do you develop a culture where speaking up is acceptable? We can educate ourselves and have the right motives, but to put that out into the universe requires courage. And that’s the systemic change we need to see, this overwhelming sense of courage to speak for truth.” Rebecca [56.42] The group dig deeper into the reasons that ageism is rife throughout society, and how we can move out of a culture of divided workplaces. “Unless you’re willing to stand up and support someone else’s action, change is very slow and you only see it many years after the damage has been done.” Lavinia [1.06.08] The panellists consider ageism alongside other issues within the world of diversity and inclusion, and why we don’t talk about it as much as we should. Self-reflection, introspection and challenging our own bias Learned bias Creating two-way conversations and non-toxic dialogues Courage to face push back Self-development [1.15.20] The panelists sum-up their learnings from today’s discussion.     RESOURCES AND LINKS MENTIONED:   You can connect with Lisa, Lavinia, Brendan, Leona and Rebecca over on LinkedIn. Check out our other podcasts HERE.  

In today’s episode of Women In Supply Chain, I’m joined by Donna Wilczek: innovator, business leader, tech strategist and inventor. Donna is a SaaS technology executive who, over the course of her 20 year career, has worked at major names like IBM and Accenture. As well as currently serving as the senior vice president of product strategy and innovation at Coupa Software and on the board of Optimizely, a digital experience platform, Donna is also an inventor and technology innovator. Today Donna will be talking to us about her career so far; her passion for tech; her innovative spirit and talent for invention; and she’ll be sharing her experiences as a woman in the industry, and her words of advice for all of the women following in her footsteps.   SHOW SPONSOR: Apex Logistics are proud to sponsor Let’s Talk Supply Chain’s Women in Supply Chain podcast and blog series. Our leadership team actively works to empower an industry as diverse as our workforce with a focus on inclusion, and we’re passionate about promoting the voices of women leaders to drive visibility around their achievements. Find out more over on the Apex Logistics website.   IN THIS EPISODE WE DISCUSS: [05.35] Donna’s background and how her natural curiosity and interest in continuous improvement led her to a career in tech. “I was able to join the field at a really interesting time of change… I loved the notion that we would be creating a new frontier and trying to figure it out.” [07.11] How Donna’s early career and experiences at IT brands like Accenture and IBM fuelled her curiosity; and how the industry has changed. “When I joined Coupa, the company was fully 100% cloud, and even 10 years ago, that was a very difficult conversation to have with IT organizations!” [09.59] Donna’s role as senior vice president of Product Strategy and Innovation at Coupa. “We think ‘how would it work, if we were able to do anything!’ And that is the most thrilling part of my role. We’re not limited by anything, other than our creativity and imagination.” [12.07] Why diversity and inclusion is so important in the workplace. “We have a saying at Coupa: ‘none of us is as smart as all of us!’” [13.28] How Coupa has changed over the last 10 years, Donna’s pride and excitement in playing a part in helping them to scale and go public – and why it’s important to get comfortable with being uncomfortable. [16.40] Donna’s new role as a board member at Optimizely, a closer look at what they do and the key trends of responsive experimentation and personalization. “Optimizely is a recognition that the customer experience is now a digital experience.” [19.07] How Donna came to secure a board position, and her advice for other’s looking to explore a similar position. [22.55] Donna’s talent for invention, why it’s important for her to nurture her creative side and how she supports other’s in gaining their own patents and protecting their work. “The patents from my history show that I was able to take something, look at it differently and then do something special with it.” [26.25]  Donna’s experiences as a woman in the industry, and how she helps to echo minority voices. [30.41] The mentors that have helped to inspire and support Donna throughout her career. [31.26] What the future holds for Donna, and for innovation and collaboration at Coupa. [33.13] Donna’s words of advice to all of the women following in her footsteps.   RESOURCES AND LINKS MENTIONED: You can connect with Donna over on LinkedIn or Twitter. Check out our other podcasts HERE.

In today’s episode of Women In Supply Chain, I’m joined by multi-award-winning supply chain leader Darcy MacClaren. Darcy MacClaren is a strategic global leader who has spent 30 years growing, differentiating, and improving businesses through technology transformation with a focus on supply chain. She has held various leadership roles at SAP over the last ten years and currently serves as the Senior Vice President of Digital Supply Chain and Industry 4.0 for SAP North America. Darcy is passionate about collaboration, and committed to guiding organizations in their digital transformation journey through innovative technology and next-generation business processes. Today Darcy will be talking to us about her career so far; the role of sponsors, as well as mentors; building a support network for women; and putting a focus on helping companies build resilient, agile, and sustainable supply chains. Plus, she’ll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps.   SHOW SPONSOR:   Women fuel the success of some of the world’s most successful businesses, yet barriers still exist. SAP is committed to supporting and elevating a new generation of women to profoundly lead and impact global supply chains and are proud to support the Women in Supply Chain Series and its efforts. Supply chains need to evolve from low-cost and optimized to risk-resilient and sustainable and SAP can help. SAP Digital Supply Chain solutions connect the entire process — design, planning, manufacturing, logistics, maintenance, and service; connecting your supply chains to the rest of your business and all your contextual data; supporting your efforts in alleviating risk in your supply chains. SAP is the market leader in enterprise application software and for the last 50 years has been helping companies to run better. Find out more at sap.com/scm   IN THIS EPISODE WE DISCUSS:   [06.53] Darcy’s ambition as a young person, and how a role at Hewlett Packard in the early days of her career set Darcy on a path to success. “Right from a young age, I knew I wanted to be successful, I knew I wanted to be powerful – but I didn’t know what that meant.” [09.18] How Darcy found supply chain, why her strengths were such a good match, and why she really fell in love with the industry. [13.02] Why Darcy found her voice early on in her career, and how she came to appreciate the magnitude of supply chain and the impact it had on people’s lives. “I do a lot of mentoring for folks entering the field and I always let them know: 'you know more than you think you know. You just don’t have the confidence yet.'” [16.59] Why Darcy joined SAP, her journey at the brand over the past 11 years and why she’s so passionate about it. “When you work at a smaller niche company, many times you look around the room and you’re the most experienced person there. I wanted to learn from senior executives, the best in the world, and really grow myself as a leader.” [20.33] Darcy’s current role as Senior VP of Digital Supply Chain and Manufacturing for North America, the increasing importance of digital transformation, and what she sees from her perspective at SAP. “It’s a journey. But the good news is that digital transformation is finally starting… you don’t transform overnight but you have to have a plan, and you have to start now.” [25.34] The importance of tackling sustainability in supply chain, alongside risk, agility and resilience. “We all know it’s the right thing to do… but if you want the best people, they want to work for sustainable companies; if you want customers, they want to buy from sustainable companies – so it makes good business sense.” [29.06] Darcy’s experience as a woman in a male-dominated industry across her 30-year career. “It has changed, but not to the extent that I thought it would have, by the time my daughter came into the industry.” [34.23] Why Darcy established the award-winning Women in Supply Chain Network, and the impact it’s having on the community. “It’s great for the career path if you have aspirations to be in the C Suite – supply chain is a great background to have, because of the visibility you get across different industries.” [36.43] The difference between mentors and sponsors, and Darcy’s advice for making the most of both of them. [40.25] Darcy’s reflections on why women should dive into supply chain, and why they’re so well-suited to the industry. “There was a study that actually said, statistically, women are better suited to supply chain – and it had to do with empathy.” [43.12] Darcy’s advice for girls and women looking to follow in her footsteps.   RESOURCES AND LINKS MENTIONED:   You can connect with Darcy over on LinkedIn. If you enjoyed this episode and want to hear from another incredible woman from SAP, check out 283: Blended – The Rise of Asian Discrimination featuring Gale, Director of Global Influencer Marketing at the leading brand. Check out our other podcasts HERE.

Dwayne Johnson talks about SCI; Section 321 & the rise of borderless e-commerce; & why a well-designed cross-border supply chain can be a competitive advantage. IN THIS EPISODE WE DISCUSS:   [06.45] An introduction to SCI, what they do, and how they help their customers. “Everybody is competing for customers, so it’s important to build a model where the shipping is sustainable, but so is the cost.” [09.15] The ideal client for SCI. [11.09] The changing face of the logistics industry, and why embracing that change is so important. “We, as consumers, are driving the change. Who thought it would take a few days to get something from Asia? Supply chain is changing every day.” [14.10] A closer look at the landscape of logistics, the key challenges and opportunities, and why consumer mindsets are shifting. “Amazon has changed the way we, as consumers, think… but it’s starting to shift – and consumers are thinking ‘do I really need this straight away?’” [18.25] The rise of borderless ecommerce, and how SCI is helping customers to embrace it. “We started to understand trade agreements… then we went to our customers and had conversations... And the impact you can have by talking to a customer about being able to avoid something like duties – it’s tangible dollars.” [21.12] The secret to SCI’s competitive advantage, and how they’re helping clients to create well-designed supply chains and unlock international markets. [25.57] How SCI is helping customers with international expansion and localization. [28.39] A case study showing how SCI helped a key customer to embrace borderless commerce with section 321 and put $ 6 million back on their bottom line. “That money could open retail stores, add to marketing, and help you expand internationally. Handing people that much money is a big advantage.” [31.54] The importance of partnerships when it comes to creating competitive advantage, and what it looks like to work with SCI. [34.31] How organizations can get started with Section 321, and what they should be thinking about before they start. [36.54] The future for the industry, and for SCI.   RESOURCES AND LINKS MENTIONED:   Head over to SCI’s website now to find out more. You can also connect with SCI and keep up to date with the latest over on LinkedIn, YouTube, Instagram or Facebook, or you can connect with Dwayne on LinkedIn.

Martin Hespeler & Graham Burford talk about warehouse management; challenges & opportunities; & how tech is helping logistics providers navigate market forces.   IN THIS EPISODE WE DISCUSS:   [08.21] Introductions to Martin and Graham, and their roles at CargoWise and AWA Logistics. [09.54] The traditional approach to warehousing and how, and why, that approach has evolved. “The traditional methods are in the rear-view mirror, and we’re moving quite quickly with technology.” “In years past, people would ask ‘how do I reduce my labor cost?’… Since the pandemic, the conversation has shifted dramatically to ‘how do I optimize?’ because labor is not readily available anymore.” [13.10] How the pandemic, and other disruptions, have driven change; and a closer look at the current logistics and warehouse management environment. “The industry has changed, but the labor force has also changed, and that’s the biggest thing we’re seeing with automation. We’re being driven by the labor.” [15.38] The biggest challenges logistics providers face now, as they balance a rapidly changing market with a dated infrastructure. “Now, many companies are dealing with the reverse logistics component which has been a nightmare, quite frankly, for decades!” “One of the big things we’re starting to be managed on is opportunity cost. If we haven’t returned or delivered in a certain KPI, what does that lost opportunity cost? Customers now aren’t just looking at freight spend or delivery cost, they’re looking at the time in transit and what a lost sale is costing them.” [21.51] The importance of thinking about warehousing from a cross-border perspective and updating the traditional approach so that logistics providers are cross-border adept. “When you can provide visibility to both the logistics provider and their customer, it’s extremely powerful.” “We’re starting to see a lot of manufacturers move production to Mexico and other Central American countries to get access to this market, and to avoid additional duties and taxes.” [27.49] How CargoWise is creating a highly integrated and capable global solution; and why thinking on a global scale is crucial. “It’s all about the data… without data being in a system that can transmit electronically to multiple countries and systems, we can’t move cargo. Having a database and resource that allows us, not only to have that data accessible but in the correct format to transmit it, is critical.” [33.10] The importance of market awareness and keeping that global thinking approach, when it comes to sustainable growth and expansion. [35.57] How CargoWise technology is helping AWA logistics to optimize, stay competitive, and navigate unpredictable global market forces. “The technology has allowed us to continue to be competitive in the market… it’s really changed us from a manual process… It’s taken out 12 hours of pick time, on one lane, per week… and we’ve cut down our errors by 80%.” [41.22] How CargoWise has created an effective communication process for AWA Logistics, helping them to expand their business. [45.55] The key warehouse management trends we should be paying attention to, and Martin and Graham’s advice for organizations as they think about the years ahead. “Integrated solutions, with centralized data management, is key.” “You have to be really forward thinking – if you’re not looking for what’s coming next, you’re not with the right provider.”   RESOURCES AND LINKS MENTIONED:   Head over to CargoWise’s website now to find out more, or download their FREE Global Warehousing eBook. You can also connect with CargoWise and keep up to date with the latest over on LinkedIn, YouTube, X (Twitter) or Facebook, or you can connect with Martin or Graham on LinkedIn. If you want to hear more from CargoWise, you’re in luck! Check out 406: Unlock the Opportunities of Cross-Border Ecommerce, with CargoWise, 346: Enable and Empower Your Supply Chain, with WiseTech, 367: Going Beyond Visibility – Unveiling The Invisible, 369: From Chaos To Clarity: Simplifying Global Customs Compliance, 371: Going Beyond Visibility – From Risk to Resilience: How Technology Is Transforming Global Supply chains, or 373: Going Beyond Visibility – Culture and Digitization.

Neil Clover talks about bridging the digital divide; design thinking; the challenges of integrating new tech; & empowering workers by simplifying solutions.    [07.09] Neil’s journey through the world of tech; his reflections on what’s changed and what he’s learned; and why we all need to focus on the art of simplicity. “There’s a lack of simplicity, a lack of elegance… and technology gives us the ability to overcomplicate things – on steroids!” [13.05] Why supply chain is still about people, despite technological advancements; and Neil’s vision for integrating technology with human potential in supply chains. “We have to think of technology as just another tool. When forklifts were introduced, they didn’t replace the people – they augmented the people… There are a lot of repetitive things that machines are built for, but people are the glue, the purpose. You can do a lot of things to a machine, but you can’t put passion into it.” [15.35] The power of design thinking, and how it’s influencing SDI’s approach to implementing technology in supply chains. “I’ve sat in so many corporate meetings with people saying ‘we’ve got the solution’ – but that isn’t the problem we’re trying to solve.” [20.27] From competency to cost, the biggest challenges Neil sees when introducing new technologies, and the lessons he’s learned from them. “Process before technology... the technology is not the answer.” [23.18] Why workforce resistance to new technology is so common; the impact of change management; and how organizations should be thinking about balancing people and technological change. [27.41] The importance of simplifying tech, and engaging workers by developing solutions that truly work for them. “Give people what they need, and only what they need – and they’ll love you for it.” [31.25] SDI's strategies for adapting technological tools to align with the expectations and needs of the emerging workforce, and the importance of bringing different generations of workers together. [34.47] How organizations can use those strategies to create operational efficiency and cost savings and to achieve impactful quick wins at the same time as laying the groundwork for future success. “If you can take the pressure down, learning increases. And stop with the all-in-one tools! Do those two things, and efficiency goes through the roof, because confidence goes through the roof.” [38.49] How organizations can keep the human aspect front and center during the technological evolution of supply chain. “Happy employees are naturally more productive.” [41.50] How SDI plan to continue to help clients bridge the digital divide, simplify and leverage technology for frontline efficiency.

Julie Tilenius discusses her career journey; the importance of building skills by trying new things; how the industry has changed; & her biggest achievements.   IN THIS EPISODE WE DISCUSS:   [08.57] Julie’s early years; how her father’s career ignited a passion for finance; and the job that laid the foundations for her future career path. “I was so fortunate that my first job out of college was for KPMG… working there exposed me to so many industries and different business models.... That was really the stepping stone for my career.” [11.30] How a personal tragedy drove a career change for Julie, and led her to supply chain. “Here I am, a 25-year-old female, going to work for an industrial tool distributor!... But, little did I know, that was going to be the beginning of something amazing for my career.” [13.46] The many and varied roles that Julie experienced during her time at MSC and the importance of trying new things; how she was able to move through disciplines within the business; and her advice for professionals looking to take this approach. “Take the chance, be open to change. Yes, it’s scary! But it’s OK to feel comfortably uncomfortable.” [17.15] An introduction to TrueSource, and Julie’s role as President. “In this business, service is key. So, when I first took on the role as President, that was my main focus. How are we going to deliver top-notch service to our customers?” [20.31] A closer look at Julie’s key areas of focus within TrueSource; her ambition to deliver best-in-class service; and the importance of building strong partnerships. [23.30] From increasing costs and decreasing footfall to rising theft, a closer look at the current market and the challenges faced by Julie and TrueSource customers. [26.22] What Julie loves so much about supply chain; the motivations that drive her; and the importance of celebrating success. “Always having a purpose is really what motivates me every day.” [29.36] Julie’s experiences as a woman in the industry, and utilizing curiosity, dedication and a commitment to learning to build trust over time. “Early on, it was a challenge working in a male-dominated industry. There would be so many times I was the only woman in the room. I put up a barrier, I wasn’t confident. But I pushed myself through that barrier to speak up. And, at first, my voice fell on deaf ears.” [32.12] The gap between different generations of supply chain professionals, and the importance of building relationships. [34.30] How Julie’s daughter is following in her finance footsteps; how the industry that she’s stepping into is a very different one; and Julie’s advice to her daughter for navigating the journey that’s ahead. “Build strong relationships, because you have to rely on others – success doesn’t come on your own.” [38.52] Julie’s biggest achievements over the course of her career so far. [40.14] The future for Julie, and for TrueSource.   RESOURCES AND LINKS MENTIONED:   You can connect with Julie over on LinkedIn. If you enjoyed this episode and want to hear more from strong women in the industry, check out 342: Women In Supply Chain™, Juliette Samson, 405: Women In Supply Chain™, Lalitha Rajagopalan or 191: Women In Supply Chain™, Lora Cecere.

Krenar Komoni talks about Tive; understanding the condition, as well as location, of shipments; sustainability; and why every shipment matters. IN THIS EPISODE WE DISCUSS:   [07.19] Krenar’s education, his passion for start-ups, and the career journey that led him from space stations, chips, and wireless to founding Tive. “I’ve always worked for start-ups since I was a kid… I fell in love with this idea that you can build something out of nothing.” [12.13] An overview of Tive – who they are, what they do, and how they help their customers. “We make sure our customers have the least amount of shipping problems as they can!” [13.42] The ideal client for Tive. [18.08] From theft to compliance, the biggest logistics challenges currently faced by Tive customers. “Theft is huge right now in the market… just with one company, every week we’re catching two or three events.” [20.57] Visibility – what it means to Tive, and why it’s so important that we recognize its value and translate that into effective supply chain strategies, processes, and tools. “Better quality conversations build a better quality of supply chain.” [24.31] A closer look at Tive trackers, the technology, and what sets them apart from the competition. “We’ve really built them purposefully for supply chain and logistics – and for the people who use this every single day. We’ve built a device, at the right cost, with the right features and right outputs that customers want.” [26.51] Why Tive has coined the phrase ‘ground truth’ and what it means to them, and to customers. [28.14] A closer look at Tive tags; how clients can use them to monitor what’s happening to their product as it moves through its journey; and why it’s just as important to know what condition your shipments are in, as exactly where they are. [31.08] Tive’s ‘every shipment matters’ motto, and the impact the industry could make if every organization and professional truly honored that motto. “In order to make supply chain, and the whole planet, more efficient, you have to live by it – every single shipment matters. If we take care of every shipment the way we do high-value ones… if every shipment got the care it deserves, we’d be in much better shape.” [33.44] The importance of sustainability, and how Tive weaves it through everything they do, creating products that are better for the environment, and better for their customers. “Our non-lithium trackers are much better for the environment… and you don’t have to use a ‘dangerous goods’ sticker. So, you have sustainability, plus a better customer experience.” [37.37] Two case studies show how Tive trackers helped highlight a mistake with temperature-controlled cargo, saving a half-million-dollar shipment, and locating a missing million-dollar shipment. [43.25] The future for Tive, and the industry. “Customers are realizing that, to get 100% visibility and really understand their supply chains, they have to start embracing IoT.”   RESOURCES AND LINKS MENTIONED:   Head over to Tive’s website now to find out more, download their FREE State of Visibility 2024 report, and discover how they could help you too. You can also connect with Tive and keep up to date with the latest over on LinkedIn, YouTube and X (Twitter), or you can connect with Krenar on LinkedIn. If you want to hear more from Tive, they were first on the show way back in 2020! Check out what's changed by listening to Episode 131: Forget Surprises! In Transit Visibility Is Here.

Ryan Walicki of Relish talks about why enterprise solutions rarely cover all bases; the rise of AI; & the importance of collaboration & customer experience. IN THIS EPISODE WE DISCUSS:   [07.28] The story behind the brand name Relish. “While I’m more of a mustard and ketchup guy personally (!), Relish just really stood out to us – a word that can create certain emotions.” [09.02] Ryan’s background, his love of procurement, and his journey to co-founding Relish. “I fell in love with it… I watched the perception of procurement go from ‘people who buy stuff’ to a strategic function, from analytics and sourcing all the way through invoicing and payment.” [11.53] An overview of Relish – who they are, what they do, and how they help their customers. “We’re trying to meet users where they are. A lot of users have succumbed to “I’ll just create a workaround” or “Excel can do that for me”… Enough of that!! You should expect more, you should demand more from your enterprise software.” [15.37] The ideal client for Relish. [16.45] Ryan’s perspective on why enterprise solutions rarely meet all requirements; the biggest enterprise software challenges; and how those challenges have been compounded by the industry changes we’ve seen over the last few years. “These solutions are presented as ‘It’ll do everything you want – and cut your grass!’ The customer takes that at face value, builds a business case, builds an ROI case – and they never meet it.” [20.37] How Relish is working to simplify processes, extend solutions, and bridge gaps in order to complement and enhance enterprise software. “5% of business revenue is lost due to fraudulent activity... there’s too many workarounds and stale processes out there… But there’s an end to this story that’s a lot more positive, automated, safe, and economic than Excel workbooks.” [25.02] Why Relish is so passionate about collaboration, partnering with some of the industry’s biggest names to create ecosystems that drive success for everyone. [27.18] The rapid evolution of AI, and how Relish uses it to help clients streamline and enhance their processes. “There are a lot of folks that present themselves as AI experts. But this is so new, it’s moving so fast – there are no experts!” [31.47] Customer experience, and the importance of creating an effective chain of solutions for your customer, and your customer’s customer. “One of the most frequent phone calls finance gets is from suppliers asking: “When am I going to get paid?” [35.34] A case study showing how Relish helped a global financial institution to solve its invoice challenges, increasing automation from 24% to over 95%, streamlining its source-to-pay process, and boosting its visibility and process speed. “We felt like the root of all evil is in master data inefficiency, and so if we built a platform that had the capability to go after that core problem, we could manifest those as applications in invoicing, supplier, and automation.” [39.25] Ryan’s hockey team, and whether or not they’ll be making the finals! [41.23] What the future holds for Relish, and for the industry. “The time between point A and point B keeps getting shorter because innovation is happening fast… We’re outgrowing applications very quickly.” RESOURCES AND LINKS MENTIONED:   Head over to Relish’s website now to find out more, and discover how they could help you too. You can also connect with Relish and keep up to date with the latest over on LinkedIn, YouTube and X (Twitter), or you can connect with Ryan on LinkedIn. If you enjoyed this conversation and want to hear more about procurement, check out The Three Biggest Challenges For Procurement – And What To Do About Them, Women In Supply Chain™: Procurement Leader, Stephany Lapierre on Using Supplier Data to Empower a More Connected, Diverse Supply Chain or 243: Reinventing Freight Procurement with Emerge.

Stephen Dascoli & Vincent Lacopella talk about cross-border ecommerce - the challenges & opportunities; the importance of technology; and market growth.   IN THIS EPISODE WE DISCUSS:   [07.24] Introductions to Stephen and Vincent, and their roles at CargoWise and Alba Wheels Up. [09.58] The rapid rise in ecommerce, and the factors driving its international growth. “As consumers, we want convenience. You can compare prices, it’s cheap… cross-border ecommerce is going to continue to grow.” [11.54] The impressive growth rate we can expect in ecommerce, and what that growth means for the industry and the different players within it. “The pandemic saw some changes in the way ecommerce was shipped… with more growth comes more opportunities for forwarders, but also more challenges.” [15.04] From compliance and regulations to capacity, the big challenges posed by cross-border ecommerce growth and how they’re affecting the B2B supply chain. “Surging B2C commerce is going to continue to put pressure on small to medium sized forwarders – the volume that the ecommerce giants ship these days, they’re taking up all the capacity with carriers and making it hard for small-to-mids in the international space.” [18.50] The growing opportunities for forwarders in cross-border D2C ecommerce fulfillment. “We see huge opportunity on the southern border, a lot of companies are looking to put inventory there, and keep it there until it’s sold… companies that don’t do that, and still pay duty on that D2C, might be at a disadvantage because of the pricing.” [23.42] Why forwarders are recognizing this time of growth and becoming proactive; and how they’re tackling the challenges, embracing the opportunities, and making the operational changes needed to ensure success. “They’re recognizing that if they don’t have the capabilities in the cross-border ecommerce space, they’re going to have to eventually, or they’re going to miss out… They’re working it out, doing the research, talking to the right people so, once that opportunity comes up, they’ve got the right tools, they’re in the right place, they’ve got the resources – and they can jump on it.” [27.14] How technology is helping organizations to realize faster, safer, and more reliable cross‑border ecommerce order fulfillment. “The competition in the space, with such little margins – you can’t just throw people at the problem, the overheads of throwing labor at it just isn’t going to work… organizations must utilize technology to automate their processes.” [28.51] Alba Wheels Up’s long-standing relationship with CargoWise, and the benefits it brings. [31.26] How investment in technology has allowed Alba Wheels Up to take advantage of opportunities presented by international ecommerce fulfillment and boost their business intelligence and customer service. [33.34] Vincent’s advice for how organizations should approach opening themselves up to international ecommerce, and the challenges and opportunities it brings. “We’re in this debate in the customs brokerage community about Section 321… so companies need to figure out how they’re going to operate in the space, how are they going to take advantage of what’s going on? Because I don’t see any big regulatory changes on the horizon that are going to change the trend.” [36.29] The typical questions and concerns of brands looking to partner with CargoWise, and Stephen’s advice for overcoming volume and data fears. “Don’t be afraid of the amount of data there is. The majority of that data (if you do it the right way), you can validate it, screen it – it’s only a small portion of that data that you actually need to action.” [38.20] The future for cross-border ecommerce, and how we can expect to see the market continue to grow.   RESOURCES AND LINKS MENTIONED:   Head over to CargoWise’s website now to find out more, download their free ecommerce eBook, or request a cross-border ecommerce consultation. You can also connect with CargoWise and keep up to date with the latest over on LinkedIn, YouTube, X (Twitter) or Facebook, or you can connect with Stephen or Vincent on LinkedIn. If you enjoyed this episode and want more, we have lots more amazing CargoWise content for you! Check out 346: Enable and Empower Your Supply Chain, with WiseTech, 367: Going Beyond Visibility – Unveiling The Invisible, 369: From Chaos To Clarity: Simplifying Global Customs Compliance, 371: Going Beyond Visibility – From Risk to Resilience: How Technology Is Transforming Global Supply chains, or 373: Going Beyond Visibility – Culture and Digitization.

Lalitha Rajagopalan talks about her career journey; the experience of founding her own business; her passion for equality; & what she loves about procurement.   IN THIS EPISODE WE DISCUSS: [07.40] Lalitha’s early years, and how she went from a degree in economics to the world of procurement and supply chain. [10.20] Lalitha’s extensive education, and her ongoing commitment to curiosity. [12.45] Lalitha’s time at Ariba and SAP; her journey of moving through various functions in product management and marketing; and the big lessons she learned along the way. [17.37] The role of sponsorship and mentorship in Lalitha’s career progression; the culture at SAP and Ariba; and how, and why, Lalitha built her own personal ‘board of directors.’ [22.03] Why Lalitha chose to co-found her own company after a lengthy corporate career, and her experience of making the leap. [24.08] An overview of ORO – who they are, what they do, and how they help their customers. [26.22] Lalitha’s self-confessed ‘procurement geek’ status, and what she loves so much about the industry. [29.34] Why Lalitha is so passionate about diversity and equality, and what the industry can do to keep making progress. [32.20] Lalitha’s advice for women and other underrepresented voices that are looking to get into the industry, or take the next step. [36.27] The future for Lalitha, for ORO, and for the industry. RESOURCES AND LINKS MENTIONED:   You can connect with Lalitha over on LinkedIn. If you enjoyed this episode and want to hear from more female founders, check out 364: Women In Supply Chain™, Lisa Morales-Hellebo, 331: Women In Supply Chain™, Sylena Urbanoski or 275: Women In Supply Chain™, Amani Radman.

Evan Shelley of Truck Parking Club talks about creating tech that truckers want to use; why the industry is tough for the small guys; & transforming trucking logistics. [06.49] Evan’s background in real estate, and how his experiences led him to found Truck Parking Club. [08.49] An overview of the current trucking landscape, and the challenges the industry is facing. [12.24] How The Truck Parking Club process works for truckers. [13.30] How Truck Parking Club utilizes networking to access and secure available parking locations. [16.43] How much land an owner needs to sign up to Truck Parking Club, and start monetizing empty and available space. [18.57] The development of the Truck Parking Club app, how it works, and why it was designed entirely with drivers in mind. [21.43] The impact that Truck Parking Club is having on truckers, businesses, and the industry. [24.42] The top three reasons why truckers need local parking; and how Truck Parking Club is evolving as drivers discover fresh ways to use the solution and empower themselves with new flexibility and control. [27.57] A case study detailing how Truck Parking Club “completely changed” a key clients business, improving their efficiency and impact. [31.38] The environmental impact of saving thousands of hours of fuel annually, and how sustainability is inherent within Truck Parking Club. [33.42] Truck Parking Club’s 300+ locations over the U.S, and the additional locations they’d like to add to their portfolio. [36.04] The future for Truck Parking Club.   RESOURCES AND LINKS MENTIONED:   Head over to Truck Parking Club’s website now to find out more and discover how they could help you too. You can also connect with Truck Parking Club and keep up to date with the latest over on LinkedIn, YouTube, TikTok, Instagram, X (Twitter) or Facebook or you can connect with Evan on LinkedIn. If you enjoyed this episode and want to hear more about trucking, check out 360: Deliver A Great Trucker Experience, with DCLI, or read about The Top 5 Challenges for Trucking Companies Providing Container Drayage.

Amy Leachman of Delivery Solutions talks about the brand & what they do; ecommerce & the importance of omnichannel; and provider and solution diversification. IN THIS EPISODE WE DISCUSS:   [07.58] How, and why, the ecommerce market has evolved so rapidly over the last few years; and the landscape of the industry in 2024. “COVID really shaped or accelerated the business… the need for last mile delivery, and how we think about true retail operations and technologies, has really morphed over the last four years.” [11.13] The challenges and opportunities that retailers are facing in the current climate; and the importance of keeping a close eye on cost and control. “COVID rushed everyone to say ‘I need to integrate here, there and everywhere!’ So, looking at your tech stack, you then have 9, 10 different integrations for everything post-click. How do we simplify that – the cost and the maintenance it takes to uphold all of those API integrations – as well as keep the control?” [12.31] An overview of Delivery Solutions – who they are, what they do, and how they help their customers. “Delivery Solutions is a seamless omnichannel experience for everything post-purchase.” [16.34] Amy’s background; how she moved from delivery service provider to technology solution provider; and why she’s so passionate about the retail industry. [18.36] The ideal client for Delivery Solutions. [19.35] The importance of Delivery Service Provider (DSP) diversification; and how Delivery Solutions is helping customers to successfully manage their DSPs. “When you have different delivery partners across the board, not all of them will have the same value prop… each is going to provide a different technology solution, coverage, what they will and won’t do… It’s very important to diversify in order to make sure you’re choosing the most cost-effective providers, and those that are hitting the right KPIs.” [23.43] What the diversification of delivery options means for clients, customers and the industry; and how collaboration allows all partners to achieve shared success. “It’s coming together to simplify omnichannel, and to say: “we’re all in this together.” We want to work with the delivery partners, with the shipping carriers; we want to make sure the communication is clean, concise and proactive. Because, the more the customer is buying and the more opportunities they have to interact with the brand, the more we all win together.” [26.33] How the Delivery Solutions team are helping clients to manage the balance between customer demand and expectation, and demanding sustainability goals. [28.48] A case study showing how Delivery Solutions helped a large retailer to drastically reduce its integrations – simplifying its tech stack, reducing costs, and increasing order volumes by 35%. [32.19] A closer look at onboarding and implementation, and how Delivery Solutions work with clients. [35.29] How Delivery Solutions use AI and machine learning to boost customer experience, improve communication, and help retailers make informed decisions for themselves. [37.51] The future for Delivery Solutions; and the omnichannel trends we should be looking out for in 2024 and 2025. “Retailers are going to continue to meet customers where they are, based on their buying habits and the ever-evolving technology solutions they can provide them.” RESOURCES AND LINKS MENTIONED:   Head over to Delivery Solution’s website now to find out more and discover how they could help you too. You can also connect with Delivery Solutions and keep up to date with the latest over on LinkedIn or Facebook, or you can connect with Amy on LinkedIn. If you enjoyed this episode and want to hear more about retail and the last mile, check out 393: Get 100% Visibility Over Your Final Mile, with OneRail, 394: Be Agile, Decrease Costs, and Improve Supply Chain Accuracy, with Osa Commerce, or 383: Transform Your Supply Chain and Retail Planning, with RELEX Solutions.

Jill Standish & Laurence Brenig-Jones join Sarah Godet of RELEX to discuss collaboration; surge buying and social media; & balancing cost with service. IN THIS EPISODE WE DISCUSS:   [05.37] An introduction to today’s guests, Jill Standish of Accenture and Laurence Brenig-Jones of RELEX, and their roles. [07.20] An overview of an upcoming RELEX report, surveying retail and CPG leaders, that details the industry’s main challenges, opportunities and investment areas; and Jill and Laurence’s reactions to the initial findings. [10.58] Sarah, Jill and Laurence reflect on the rise in surge buying and the role of social media; how companies are starting to tackle these changes; and how the rise of generative AI fits in. [28.04] The guests reflect on the power of collaboration between supply chain partners and retailers; the growing importance of joint forecasting; and the impact this collaborative transparency can have on businesses, and the industry.