Mark Burgess: The Man Behind the AI Revolution in Estate Agency In this final episode of our five-part series, we explore the journey of Mark Burgess, the bold thinker reshaping the UK property market with technology. From founding Iceberg Digital to creating the LifeCycle CRM, Mark shares how AI can drive real growth when agents commit fully. He discusses the mindset that separates leaders from the rest and reveals how collaboration, even with competitors, can boost results. Tune in to think differently and lead your market.
Join Miranda Menzies, a self-employed estate agent in Northamptonshire, as she explains why she only works with zero week contracts. By refusing long term ties, Miranda builds trust, stands out from the “typical estate agent” stereotype, and relies on word of mouth rather than social media. Discover how honesty, flexibility, and people skills keep her business thriving and why sometimes, less really is more.
Running an estate agency can be thrilling, but exhausting. In this episode, Lucy Noonan, founder of Atomic Consultancy, shares her journey from corporate estate agent to business owner, revealing the highs, pressures, and personal sacrifices behind success. She talks openly about avoiding burnout, the loneliness of business ownership, and why true achievement balances health, family, and ambition. Tune in for her honest insights and practical lessons every UK estate agent needs.
Why are so many letting agents failing to train their teams properly? Property consultant Julie Ford joins us to uncover the truth behind one of the industry’s biggest problems. From financial fears to bad habits and low standards, Julie reveals how poor training damages reputation, compliance, and service, and what can be done to fix it. Tune in for insights that could transform your agency.
UK Property Market Weekly Update - Week 40, 2025 Welcome to the 40th UK Property Market Stats Show of 2025, your weekly YouTube ‘TV programme’ on the UK housing market. This week, I’m joined by Iain White, ex Romans boss and Estate Agency Coach & Thought leader, as we unpack the key headlines from Week 40 (ending Sunday 12th October 2025). ▶️ Watch on YouTube: https://youtu.be/pdI9zsr-fq4 🔍 Key Market Headlines – Week 40, 2025 ✅ New Listings * 32.7k new properties came to market this week, down as expected from 34.3k last week. * 2025 weekly average: 36.1k. * Nine year week 40 average :33.4k * Year-to-date (YTD): 1.44m new listings, 2.2% higher than 2024 YTD (1.41m) and 10% above the 2017–19 average (1.31m) ✅ Price Reductions * 24.6k reductions this week, slightly higher to last week at 25.6k. * Increase in the number of homes on the market being reduced in September to 14.1%. In August, it was 11.1% (everyone must have been on holiday!), whilst it was 14.1% in July and 14% in June. * 2025 average so far: 13.2%, versus the five-year long-term average of 10.74%. ✅ Sales Agreed * 24.8k homes sold subject to contract this week, down as expected from 25.6k last week. * Week 40 average (for last 9 years) :24.8k * 2025 weekly average : 26.1k. * YTD: 1.044m gross sales, which is 5.1% ahead of 2024 (994k) and 13.2% above the 2017–19 average (922k). ✅ Price Diff between Listings & Sales * Average Asking Price of listings last week £432k vs Average asking price of Sales Agreed (SSTC) - £364k * 18.7% difference (long term 9 year average is 16% to 17%) ✅ Sell-Through Rate * 14.1% of homes on agents’ books went SSTC in September. * Down from 14.5% in Aug, 15.4% in July, 15.3% in June, and 16.1% in May. * Pre-Covid average: 15.5%. ✅ Fall-Throughs * 6,262 fall-throughs last week (pipeline of 510k home Sold STC). * Weekly average for 2025: 6,562. * Fall-through rate: 25.3%, up from 24.6% last week. * Long-term average: 24.2% (post-Truss chaos saw levels exceed 40%). ✅ Net Sales * 18.5k net sales this week, up from 19.4k last week. * Nine-year Week 40 average: 18.2k. * Weekly average for 2025: 19.9k. * YTD: 795k, which is 4.3% ahead of 2024 (762k) and 10% above 2017–19 (724k). ✅ Probability of Selling (% that Exchange vs withdrawal) * Preliminary September Stats : 52.7% of homes that left agents’ books exchanged & completed. (Note this will change as more September stats come in in throughout October) * August :55.8% / July: 50.9% / June: 51.3% / May: 51.7% / April: 53.2%. ✅ Stock Levels * 751k homes on the market at the start of October, 4% higher than October 2024. (723k) * 510k homes in sales pipeline on the 1st October, 2% higher than 12 months ago. ✅ House Prices (£/sq.ft) * October 2025 agreed sales averaged £336.54 per sq.ft. ✅ Rentals * Average Monthly Rents by region · East Midlands - £1,070 (Growth since 2016) - 46.2% · East Anglia - £1,396 (Growth since 2016) - 30.7% · Inner London - £3,113 (Growth since 2016) - 24.9% · North East - £968 (Growth since 2016) - 27.7% · North West - £1,318 (Growth since 2016) - 64.1% · Northern Ireland - £961 (Growth since 2016) - 41.1% · Outer London - £1,948 (Growth since 2016) - 22.3% · Scotland - £1,157 (Growth since 2016) - 52.2% · South East - £1,619 (Growth since 2016) - 26.2% · South West - £1,354 (Growth since 2016) - 48.3% · Wales - £1,092 (Growth since 2016) - 44.4% · West Mids - £1,092 (Growth since 2016) - 35.1% · Yorks & Humberside - £1,031 (Growth since 2016) - 36.2% * Average UK rent in September - £1,846 - a growth 2.44% from Sept 2024 * 297k rental properties were available in Sept ’25 (286k - Sept 24 & 229k in Sept ’23) ✅ Local Focus on the Show: Redhill & Reigate
Should estate agents earn commissions or “kickbacks” from solicitors and financial service providers? In this episode, Chris Watkin chats with former agent Anton Plackowski from Tamworth, who shares his candid views on where to draw the line between fair reward and greed. They explore ethics, transparency, and how big corporates may be damaging the industry’s reputation. Tune in and decide, fair practice or foul play?
Why Property Managers Are the Unsung Heroes of the UK Property Market. Think estate agents run the show? Think again. In this episode, Andrew Seldon, Managing Director of Belvoir, explains why property managers are the real backbone of any lettings business. From handling maintenance and rent to juggling landlords and tenants, they’re under constant pressure yet too often underpaid and overlooked. Andrew reveals why these roles are vital for recurring income, what fair pay should look like, and how better recognition drives success.
Estate Agency in 2035: Will You Still Be in Business? In part four of our series with Mark Burgess, author of Prepare: AI’s Impact on Estate Agency, we leap to 2035 to explore the future of UK estate agency. Mark discusses how top agents will thrive using proprietary data, while AI takes over admin, freeing agents to focus on people. He also reveals why data-driven marketing and avoiding the “race to the bottom” will secure listings and sales.
Can social media really replace property portals? With budgets tighter than ever, many agents are asking that question. In this episode, we chat with Richard Hayes, COO of Zoopla, about how platforms like Facebook stack up against portals, what truly drives quality leads, and why brand visibility matters just as much as enquiries. Tune in to discover whether social media is a threat or a powerful tool for UK estate agents.
In this episode, Siân Hemming Metcalfe, Operations Director at Inventory Base, reveals why joining the ICG (Innovation Collaboration Group) is transforming how suppliers connect with estate and letting agents. From powerful collaboration and shared expertise to innovative “speed dating” events that build real relationships, discover how the ICG is helping suppliers better serve the UK property market. Tune in and find out why it’s such a game changer!
Can the UK really hit the target of 300,000 new homes a year? In this episode, Richard Donnell, Research Director at Zoopla, joins us to explore what’s holding builders back, why demand is the real challenge, and how estate agents can play a key role. We also discuss Help to Buy, shifting new build prices, and changing buyer behaviour. Listen now and share your thoughts, are we any closer to hitting the target?
Prop Tech vs People: What’s Really Powering Your Agency’s Success? Is your agency led by cutting-edge tech or the people behind it? In this episode, Andrew Seldon, new Managing Director of Belvoir, explores the role of prop tech in the UK property market and why people remain your greatest asset. From AML checks to sales progression, tech has transformed the game - but it’s no substitute for strong teams, genuine conversations, and using the right tools wisely.
Meet Miranda Menzies, the Northamptonshire estate agent proving that grit can outshine experience. From growing up on a council estate and serving six years in the RAF to running a fitness business and becoming one of the UK’s top self-employed agents, Miranda’s journey is pure determination. In this interview, she shares how she turned adversity into drive, the mindset behind her success, and honest advice for anyone ready to take the leap.
How can estate agents thrive in the AI-driven property market? In this third episode of our five-part series, Mark Burgess explains how to move beyond basic tools like ChatGPT and truly harness AI for a competitive edge. We explore off-the-shelf versus bespoke systems, the importance of structured data, and how AI can identify your next listings before anyone else. Mark also shares the mindset shift required to embed AI into daily workflows. Essential listening for agents ready to embrace game-changing technology.
Thinking of selling your estate or lettings agency? In this episode, we’re joined by Lucy Noonan, founder of Atomic Consultancy, who shares her top three tips for maximising your sale value. From working on your business (not just in it) to getting your numbers and tax planning right, Lucy’s insights are essential listening for any UK agency owner thinking about their next move. Tune in and start planning your perfect exit strategy.
Struggling to attract new landlords in today’s property market? Letting agent consultant Julie Ford shares what’s working now, from TikTok and AI to building trust through personality driven marketing. Forget the old “Landlords Wanted” leaflets; it’s time to meet landlords where they are and stand out online. Tune in to learn how to future proof your marketing and attract the landlords you actually want. Are you Team TikTok or Team Leaflet?
Why are self-employed estate agents selling 20% more homes? In this episode, I’m joined by Adam Day, head of eXp UK, to explore why independent agents are outperforming traditional and hybrid models. From personal branding and local trust to having full control over marketing, self-employed agents are converting more listings into sales, and faster. Adam also shares how having real skin in the game drives effort, communication, and service. Tune in and discover what’s behind the numbers.
UK Property Market Weekly Update - Week 38, 2025 Welcome to the 38th UK Property Market Stats Show of 2025, your weekly YouTube ‘TV programme’ on the UK housing market. This week, I’m joined by Ben Madden, a leading Estate Agent in West London, as we unpack the key headlines from Week 38 (ending Sunday 28th September 2025). ▶️ Watch on YouTube: https://youtu.be/2K5jp2gBZ_Y 🔍 Key Market Headlines – Week 38, 2025 ✅ New Listings * 35.3k new properties came to market this week, slightly down from 35.9k last week. * 2025 weekly average: 36.2k. * Nine year week 37 average :34.2k * Year-to-date (YTD): 1.38m new listings, 2.6% higher than 2024 YTD (1.34m) and 10.5% above the 2017–19 average (1.25m) ✅ Price Reductions * 25k reductions this week, slightly higher to last week at 26.2k. * Only 11.1% of homes were reduced in August, compared with 14.1% in July and 14% in June. (Sept figures to follow next week) * 2025 average so far: 13.1%, versus the five-year long-term average of 10.7%. ✅ Sales Agreed * 25k homes sold subject to contract this week, slightly down from 25.3k last week. * Week 38 average (for last 9 years) :24.8k * 2025 weekly average : 26.1k. * YTD: 994k gross sales, which is 5.6% ahead of 2024 (941k) and 13.4% above the 2017–19 average (876k). ✅ Sell-Through Rate * 14.5% of homes on agents’ books went SSTC in August. (Sept figures to follow next week) * Down from 15.4% in July, 15.3% in June, and 16.1% in May. * Pre-Covid average: 15.5%. ✅ Fall-Throughs * 6,149 fall-throughs last week (pipeline of 510k home Sold STC). * Weekly average for 2025: 6,217. * Fall-through rate: 24.6%, down from 25% last week. * Long-term average: 24.2% (post-Truss chaos saw levels exceed 40%). ✅ Net Sales * 18.9k net sales this week, slightly down from 19k last week. * Nine-year Week 38 average: 18.7k. * Weekly average for 2025: 19.9k. * YTD: 757k, which is 4.8% ahead of 2024 (723k) and 10% above 2017–19 (688k). ✅ Probability of Selling (% that Exchange vs withdrawal) * Preliminary August: 55.1% of homes that left agents’ books exchanged & completed. * July: 50.9% / June: 51.3% / May: 51.7% / April: 53.2%. ✅ Stock Levels * 736k homes on the market at the start of September, 6.7% higher than Sept 2024. * 510k homes in sales pipelines, 3.4% higher than August 2024. ✅ House Prices (£/sq.ft) * August 2025 agreed sales averaged £338.78 per sq.ft. * 1.41% higher than August 2024, and 14.25% higher than August 2020. ✅ Rental Market * September 2025 average rent: £1,854 pcm (vs £1,792 pcm in Sept 2024) - a rise of 3.46% * YTD 2025 average: £1,780 pcm. * 126k rental properties came on the market in Sept 2025, compared to 101k in Sept ’24, 110k in Sept ’23 & 127k in Aug ’19 ✅ Local Focus on the Show: Woking
The model is booming across the UK, but is it built on shaky ground? I’m joined by Anton Plackowski, a former estate and lettings agent from Tamworth, who explains why relying only on sales can be risky. Drawing on lessons from the 2008 crash, he shows how lettings provide crucial recurring income, and why future proofing your business means looking beyond sales alone.
Is your estate agency losing its spark? In this insightful episode, Andrew Seldon, new MD of Belvoir and long-time industry expert, reveals why so many branches feel lifeless and lacking personality. He shares real stories of missed offers, poor service, and uninspired leadership, while explaining how agencies can reignite their energy, improve customer care, and boost profits. If you’re serious about standing out in today’s property market, this is a conversation you can’t afford to miss.