Level Up Claims

What happens when the person who knows how everything works suddenly walks out the door? A growing business can look successful on the outside while quietly depending on undocumented processes, individual employees, and systems that were never built to scale. Josh Troche joins Galen Hair to talk about what happens when growth exposes those weaknesses, and what leaders can do about it. From documenting critical processes to building trust with employees, Josh explains why great leadership isn't about having all the answers. It's about creating an organization where people know what to do, know when to ask for help, and have a leader willing to remove the obstacles in their way. In this episode: Why growth can expose broken business systems The danger of having one person who knows how everything works Why processes need to evolve as companies grow How documenting processes protects a business when employees leave Why leaders should focus on removing obstacles, not doing everyone's job The simple leadership question: "How can I help?" How to create an environment where employees actually ask for help Why trust takes years to build and seconds to destroy Why difficult conversations need to happen early and often The 1% improvement mindset that keeps businesses moving forward Reach out to us! Connect with Josh Troche https://www.pedalstomperproductions.com/ Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/    

What happens when an insurance adjuster realizes the estimates he's working on are being changed without his knowledge? For Shaun Markwardt, better known as the Claims Cowboy, that moment changed everything. After more than 20 years on the insurance side, including time as both a staff and independent adjuster, Shaun says Hurricane Ian exposed practices he could no longer ignore. He ultimately left the insurance industry, became a public adjuster, and began using his experience to educate policyholders and mentor others in the claims profession. Highlights: The Hurricane Ian experience that changed Shaun's career What happens when an estimate is changed under an adjuster's name Why Shaun believes documentation and audit trails matter The story behind the "Claims Cowboy" His three core values: integrity, hard work, and grit Why new public adjusters need a financial bankroll How to avoid burnout in the claims industry Shaun's advice: Don't take anything in this business personally Why Shaun still has hope for the future of the profession Reach out to us! Connect with Shaun Markwardt https://claimscowboy.com/ Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/  

What if the biggest obstacle to growing your business isn't your competition, your strategy, or the market, but the beliefs and subconscious patterns influencing your decisions every day? On this episode of the Level Up Claims Podcast, Galen Hair sits down with business growth coach and author Joseph Drolshagen to explore the hidden patterns that cause entrepreneurs and leaders to self-sabotage, stay stuck, and settle for less than what they actually want. Highlights: Why successful people can still unconsciously self-sabotage The subconscious programming influencing up to 85% of our results, according to Joseph How Joseph turned down the opportunity to take over a million-dollar construction company Why alignment should come before strategy How other people's experiences can become limiting beliefs of our own Why entrepreneurs often need to throttle back instead of work harder How small, individualized habits can create lasting change The "blue moments" and unexpected opportunities that can emerge from alignment Why the ultimate goal isn't just more revenue, but making business fun and exciting again Reach out to us! Connect with Joseph Drolshagen https://www.josephadrolshagen.com/ Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/

Success is supposed to create freedom. So why do so many successful leaders feel more trapped than ever? On this episode of the Level Up Claims Podcast, Galen Hair sits down with executive coach and former Broadway tour producer Michael Ian Cedar to talk about the hidden cost of ambition, burnout, leadership, and what it takes to build a successful career without losing yourself along the way. Highlights: Why "I'll be happy when..." can become a dangerous way to live The surprising connection between Broadway performers and high-performing executives Why presence is foundational to better leadership How sensitivity and empathy can make you a stronger leader—not a weaker one Why your people shouldn't feel like interruptions to your day The difference between maximum energy and optimum energy Michael's airplane analogy for avoiding burnout What it really means to level up

What happens when the founder becomes the person holding everything together? In this episode of the Level Up Claims Podcast, Galen Hair sits down with serial entrepreneur and workflow automation expert Alane Boyd, who built a social media agency to 600 clients and 125 employees before selling the company in 2018. Alane shares the systems and mindset shifts that helped her build a business that could scale without relying on one person to keep everything moving. In this episode: Why founders struggle to let go How to start documenting your business processes Why project management should encompass your entire company Using AI and automation to eliminate repetitive work How better systems can improve employee satisfaction and retention Identifying hidden revenue leaks Why adding more people isn't always the answer The difference between growing and scaling Getting out of your own way as a leader Episode Resources: ·      Connect with Alane Boyd ·      https://www.alaneboyd.com/ ·      Connect with Galen M. Hair ·      https://insuranceclaimhq.com ·      [email protected] ·      https://levelupclaim.com/