Live with Sondra

🎙️ Join us for “Live with Sondra” with Ben Griffith, CEO of PlayMAXX. We’re diving into how attraction gamification and RFID technology transform on-premise guest experiences and boost engagement.He'll cover: ▶ Integrating RFID trigger points into new and existing attractions. ▶ Bridging physical park visits with cloud-based guest profiles. ▶ Leveraging pre- and post-park targeted vouchers for higher retention. ▶ Overcoming capex hurdles with smart industry financing solutions.Chapters: 0:03 Introduction to Modern Guest Engagement 3:03 Meet Ben Griffith and PlayMAXX 7:13 Defining Gamification in Attractions 13:28 Bridging Physical and Digital Experiences 15:20 Content Refreshes and Scalability 17:17 Operational Roadblocks and Infrastructure 21:47 Personalization and Data Analytics 24:50 Business Case and Financing 27:10 Marketing and Pre/Post-Visit Engagement 35:46 The Future of Immersive Technology📅 Save your spot to learn how to turn interactive play into high-margin guest loyalty! Want to catch up on past shows, connect with us or be a guest? Visit: https://lnkd.in/eW548Mjv #LivewithSondra #Attractions #GuestExperience

🎙️ Join us for “Live with Sondra” with Mitchell Robertson, Global Business Development Manager at Delta Strike International Ltd. We’re diving into how to move beyond the "one-time activity" trap and turn laser tag into a revenue-generating powerhouse. He'll cover: ▶ Strategies for converting one-time players into loyal members. ▶ Boosting revenue per square foot while maintaining lean staffing. ▶ The evolution of laser tag as part of a larger entertainment ecosystem. 📅 Save your spot to learn how to future-proof your attraction! Want to catch up on past shows, connect with us or be a guest? Visit: https://lnkd.in/eW548Mjv #LivewithSondra #LaserTag #GuestExperience

🎙️ Join us for “Live with Sondra” with Molly Piveral, Chief Connector at Simply Molly. We’re diving into why treating Business Development and Sales as the same thing is costing you long-term sustainability.She'll cover:▶ Why BD is the long game and Sales is a transaction.▶ How to break the "next gig" cycle to build lasting revenue.▶ The hidden revenue leaks caused by merging your sales and BD teams.▶ Solving operational problems through intentional, human-centric connections.Chapters: 0:00 – Smarter, Not Faster: Setting Up the Conversation 1:30 – What Business Development Really Is (vs. Sales) 4:30 – Chief Connector: Why Relationships Trump Transactions 8:00 – Sales = Closing; BD = Creating Opportunities 12:00 – Long Game Story: An 8-Year Relationship, One Pandemic Deal 16:00 – Trust Through Consistency: How BD Prevents Revenue Leakage 22:00 – Every Employee as Business Development (House of Bricks Analogy) 28:00 – “Talks Too Much” Kids and Natural BD Talent 34:00 – Balancing Quotas with Long-Term Pipelines and Capacity 42:00 – Sacred Dinners, Small Gestures, and Compounding Industry Trust📅 Save your spot to learn how to move beyond transactional sales! Want to catch up on past shows, connect with us or be a guest? Visit: https://lnkd.in/eW548Mjv #LivewithSondra #BusinessDevelopment #RevenueStrategy

🎙️ Join us for “Live with Sondra” with Norman Gidney, Owner and Creator of HorrorBuzz.com. We’re diving into how immersive storytelling drives attraction traffic and how to scale your brand’s digital footprint.He'll cover:▶ The exact mechanics behind what makes a seasonal haunt effective and profitable.▶ Scaling a niche brand to 15.5M+ page views using raw emotional connection.▶ Bridging the gap between a high-level creative layout and technical project execution.▶ Balancing intense brand positioning with mass-market attraction appeal.Chapters: 0:00 Hook & Intro: The Emotion of Fear 2:20 Sponsor Spotlight & The Future of Experience Economy 3:42 Introducing Norman Gidney & The Horror Buzz Journey 7:03 First Scares: Finding Fun in the Fright 10:30 The Anatomy of an Effective Haunt: Audience, Distraction, & Throughput 20:14 Balancing Throughput and Creative Effectiveness 21:52 Case Study: The Genius of Johnny Plague's "Paranormal Inc." 23:21 The Secret Artistry of Haunt Actors & Character Building 25:32 The Strategy Behind Scaling Horror Buzz to 15 Million Views 29:19 Norman's Most Terrifying Haunt Experience: Blackout LA 36:45 Year-Round Horror Trends & Universal's Las Vegas Unleashed 39:13 Roller Coasters vs. Haunts: Epic Universe & Epcot Debates 44:50 Connecting with Horror Buzz & Wrap-Up🔔 Subscribe to stay tuned for future episodes! Want to catch up on past shows, connect with us or be a guest?👉🏼 Visit: https://lnkd.in/eW548Mjv #LivewithSondra #ThemedEntertainment #HauntDesign

🎙️ Join us for “Live with Sondra” with Ryan Minton, Author and Founder of Thanks for Coming in Today. We’re diving into the "Privilege of Leadership" and how to build a frontline culture that makes guests never want to leave.He'll cover:▶ Creating a workplace culture where frontline employees truly thrive.▶ The "Power of Positive Leadership" and its impact on the guest experience.▶ How to keep customer service "alive" during high-volume surges.▶ Turning leadership into a privilege that drives employee retention.Chapters: 0:00 Opening + Audience Question (What can’t you work without?) 1:16 Peak Chaos & Culture Under Pressure 2:44 Show Intro + Sponsor Message (Gatemaster) 4:04 Meet Ryan Minton (Guest Introduction) 6:16 The “Thanks for Coming in Today” Story 9:03 Tragedy, Reflection & Leadership Shift 10:30 Employee Experience = Guest Experience 13:12 The Privilege of Leadership 14:41 Good vs Bad Bosses (Stephanie vs James) 17:00 Why People Stay or Leave Jobs 19:25 Loving Work & Creating Energy 21:24 Thriving vs Surviving Culture 23:02 “No Bad Day” Leadership Mindset 25:28 Fixing Robotic Customer Service 27:28 The 15–5 Rule (Service Game Changer) 29:17 Personalization & Using Guest Names 30:05 Supporting Teams Under Stress 32:43 Leading Before the Chaos Hits 34:18 Culture, Revenue & Guest Spending 36:13 Why People Pay for Better Experiences 39:10 Technology vs Human Connection 41:45 Rapid Fire Leadership Questions 44:14 How to Connect with Ryan 44:57 Final Takeaways:Culture is Infrastructure Want to catch up on past shows, connect with us or be a guest? Visit: https://lnkd.in/eW548Mjv #LivewithSondra #CompanyCulture #GuestExperience