MGMA Podcasts

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the importance of measuring physician job satisfaction and engagement, the impact of recent HHS layoffs, strategies for addressing rising healthcare costs, a personal story about a physician's terminal diagnosis, cybersecurity strategies for healthcare practices, and an upcoming tech-focused healthcare conference. Here's a time-based breakdown so you can go directly to your preferred story:00:47 Introduction and Time Change Discussion01:56 MGMA Stat Polling on Physician Satisfaction05:06 HHS Workforce Reductions and Implications08:26 Healthcare Affordability Crisis10:10 A Physician's Perspective on Terminal Illness13:43 Cybersecurity in Healthcare16:16 Upcoming MGMA Focus Tech Impact Conference17:06 Conclusion and Farewell This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

03-14

18:12

In this episode of the MGMA Podcast, host Daniel Williams speaks with Roben Farzad, a seasoned journalist, broadcaster, and host of Public Radio’s Full Disclosure. Roben is a keynote speaker at MGMA’s Financial Conference in April, where he will present "Disrupt or Be Disrupted: The Tech and Business Trends You Need to Know."In this discussion, Roben explores the rapid shifts in technology, finance, and healthcare, offering insights into how AI, fintech, and consumer behavior are reshaping industries. He shares lessons from corporate giants, discusses disruption in business and media, and explains how healthcare leaders can stay ahead of innovation.Key Topics DiscussedThe rise of AI and machine learning and its impact on business and healthcareThe importance of financial literacy and democratizing market accessDisruption in technology, including lessons from Apple, Intel, and MicrosoftFintech’s role in healthcare and how it may shape future patient experiencesThe shift in consumer expectations and what it means for medical practicesTelehealth and digital transformation accelerated by the pandemicStrategies for medical practices to adapt to ongoing technological shiftsResources & LinksLearn more about Roben Farzad and Full Disclosure: http://fulldradio.comRegister for MGMA’s Financial Conference, where Roben will be a keynote speaker: MGMA ConferenceSubscribe to the MGMA Podcast NetworkStay updated with the latest insights in healthcare leadership and innovation. Subscribe on:Apple PodcastsSpotifyGoogle PodcastsAmazon Music This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

03-12

32:17

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages.Key Topics & Timestamps:00:00 – Introduction and Guest Welcome02:15 – Current Trends in Healthcare PracticesOverview of staffing trends and the impact on healthcare service delivery03:33 – Maintaining Service StandardsHow organizations can uphold service excellence despite workforce challenges06:05 – Strategies for Staff EngagementApproaches to motivate and retain staff in a demanding healthcare environment09:57 – Optimizing Processes and EnvironmentHow automation and process improvements can enhance service quality13:32 – Building a Culture of Service ExcellenceThe role of visible leadership in setting and maintaining service expectations18:26 – The Importance of Patient FeedbackHow to leverage patient insights for continuous service improvements20:11 – Final Thoughts and TakeawaysResources & Direct Links:Learn more about Kristin Baird and the Baird Group: Baird-Group.comRead additional MGMA articles on healthcare staffing and patient experience: MGMA.com This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

03-10

22:18

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett tackle key healthcare challenges, including rising workplace violence against healthcare workers, staffing shortages, and setbacks to the No Surprises Act after CCIIO layoffs. They also share insights from HIMSS 2025, discuss findings from the HIMSS Cybersecurity Survey, and highlight the role of leadership development in medical practices. The episode concludes with a preview of upcoming MGMA conferences. 00:00 Introduction and Hosts01:25 Workplace Violence in Healthcare (Medical Economics)03:18 Staffing and Salary Survey Insights (Physicians Practice)07:41 Surprise Medical Bills and the No Surprises Act (Fierce Healthcare)09:46 HIMSS 2025 Healthcare Cybersecurity Survey (TechTarget)13:04 Leadership Development in Medical Practices (MGMA Stat)15:41 Upcoming Conferences and Closing Remarks (MGMA Events) This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

03-07

17:20

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Jason Raidbard, Executive Administrator for the University of Chicago's Ophthalmology and Visual Science Department, to explore the critical challenges of employee engagement in today's hybrid work environment. Drawing from his extensive experience in healthcare administration, Raidbard shares invaluable insights on building trust, maintaining team productivity, and creating a supportive workplace culture that transcends physical boundaries.Key Takeaways:Employee Engagement StrategiesAchieved a high engagement score through servant leadership principlesFocus on individual team member needs and work-life balanceNormalize conversations about mental health and workplace flexibilityCommunication in Hybrid EnvironmentsUse technology (Teams, Zoom) to maintain connectionBe genuinely present during interactionsQuote: "Be present, listen to your people, ask them for feedback"Preventing BurnoutRecognize signs of stressEncourage breaks and health prioritizationAvoid guilt-driven overworkingQuote: "You're no good to yourself, your family, and your workplace if you're coughing and stressed"Building TrustAsk about team members' personal livesBe transparentOffer help proactivelyQuote: "There's no hack. It's being just a genuine, good person"Resources:Member Community Live - Connect with fellow MGMA members and subject matter experts to discuss topics that matter to you and your practiceConnect with Jason Raidbard on LinkedInUniversity of Chicago's Department of Ophthalmology and Visual Science - visit here This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

03-05

35:52

In this episode of the Women in Healthcare podcast, host Adrienne Lloyd talks with Kripa Krishnan, Vice President of Operations at Northwestern Memorial Healthcare. They discuss Kripa's extensive career journey from public health to executive leadership, the importance of mentorship and sponsorship, and how to find and utilize your strengths in leadership roles. Kripa shares personal anecdotes about the challenges she faced as a woman of color in executive positions and offers practical advice on maintaining authentic leadership in varying organizational cultures. The conversation also touches on building strong partnerships with physicians and balancing empathy with tough decision-making in healthcare.00:00 Introduction and Guest Welcome00:36 Kripa Krishnan's Career Journey03:25 The Importance of Sponsorship Over Mentorship11:01 Navigating Executive Presence and Authentic Leadership22:30 Challenges and Advice for Women of Color in Leadership27:23 Building Strong Physician Partnerships30:31 Final Thoughts and Career AdviceResources:Adrienne Palmer LloydConnect with Adrienne on LinkedInAdrienne’s Services & More Connect with Kripa on LinkedInJAMA Study: Representation of Women in the Leadership Structure of the US Health Care SystemTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit https://bit.ly/womeninhealthcarepodcast

03-03

33:36

[Editor's Note: Please checkout the full article on MGMA.com]In this special bonus episode of the MGMA Insights podcast, host Colleen Luckett speaks with healthcare leaders Kem Tolliver, FACMPE, CPC, CMOM, Shawntea "Taya" Gordon, MBA, FACMPE about the formation of MGMA's Black Healthcare Leaders Resource Group. They discuss the emotional experience of the group's first gathering at the MGMA Leaders Conference, the importance of representation, and the ongoing impact of this supportive community. They have managed the group along with co-founder Otis C. Fagan, FACMPE. Key Takeaways:The Formation of the Black Healthcare Leaders Resource Group:Taya shared how she and Otis helped launch the group, initially unsure of the response they would receive. "The response was just astounding," she said. "We ran out of chairs." The turnout exceeded expectations and demonstrated the demand for a space like this.The Power of Representation:Taya described the feeling of walking into the group's first meeting as being "like going home to a party." She noted that the sense of comfort and familiarity was a stark contrast to the typical experience at conferences.Shared Experiences and Support:Kem explained the significance of connecting with others who understand the challenges of being underrepresented in the healthcare industry. "We were able to just kind of let our hair down immediately," she said. The group provided a unique space for candid conversations and professional support.MGMA's Role in Supporting the Group:Both guests expressed appreciation for MGMA's recognition of the need for this resource group. Kem highlighted the group's mission to continue fostering connections and offering mentorship to healthcare leaders who might otherwise feel isolated.Join the Conversation: Stay connected with the Black Healthcare Leaders Resource Group through MGMA and continue exploring ways to foster inclusivity and professional growth.Read the Article: MGMA.comSubscribe: Follow MGMA Insights on your favorite podcast platform.Feedback: Have a story or question to share? Email us at podcasts@mgma.com. This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

02-28

25:30

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss key healthcare topics, including AI-driven insurance denials, financial strategies for physicians, automation in insurance verification, the importance of employee handbooks, physician productivity trends, and provider compensation insights.Episode Breakdown00:00 Introduction and Greetings01:10 AI in Healthcare: Concerns and Impacts (Chief Healthcare Executive)03:10 Smart Tax Strategies for Physicians (Medical Economics)06:42 Automation in Insurance Verification (MedCity News)08:46 Creating an Effective Employee Handbook (Physicians Practice)11:22 MGMA Stat Poll: Productivity Insights (MGMA Stat)14:16 Conclusion and Wrap-UpAdditional Resources MentionedMGMA DataDive: Provider CompensationMGMA 2024 Compensation Report This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

02-28

15:29

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Tim Hines, a seasoned marketing executive and author, to discuss how adopting an entrepreneurial "starter mindset" can supercharge the operations of medical practices. Tim shares his personal journey of developing an entrepreneurial spirit and how medical practice leaders can apply these principles to drive innovation and problem-solving, even in highly regulated environments. Tim will be delivering a keynote address at the upcoming 2025 MGMA Operations Conference in Las Vegas. Key Takeaways:The "starter mindset" is about being an agent of change - identifying problems and developing solutions, even within the constraints of a larger organization.Entrepreneurial skills like resilience, adaptability, and a willingness to start new initiatives can be applied by anyone, not just those in startups or those in leadership.Medical practices, whether small or large, face many challenges that can be addressed by embracing an entrepreneurial approach, such as improving workflows, leveraging technology, and enhancing the patient experience.Overcoming resistance to change is a common hurdle, but Tim suggests getting buy-in from colleagues and leadership by framing initiatives as problem-solving efforts.Maintaining work-life balance and prioritizing mental health is crucial for sustaining an entrepreneurial mindset, even in the face of burnout and stress.Adopting an entrepreneurial mindset can make medical practice employees more attractive to employers, as they demonstrate the ability to work autonomously and drive change.As Tim states, "An entrepreneur does it. Everyone else just talks." Medical practice leaders can apply this mindset to supercharge their operations and better serve their patients and communities.Resources:Read Tim Hines's book: The Marketing Starter: How an Entrepreneurial Spirit Will Make You a More Savvy MarketerVisit Tim Hines's website2025 MGMA Operations Conference: March 2-4, 2023 in Las VegasMGMA Podcast Network This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

02-26

24:47

In this episode of the MGMA Insights podcast, host Daniel Williams sits down with Dr. Leon Moores, a pediatric neurosurgeon, military veteran, and author of the book "All Physicians Lead." Dr. Moores shares his unique perspectives on the critical role of physician leadership in healthcare and provides practical strategies for developing essential leadership skills.Main Points:The Mindset Shift: Recognizing that all physicians are leaders, whether they realize it or notBridging the Gap in Leadership Education: Where physicians can learn and improve their leadership skills beyond medical schoolLessons from the Military: How Dr. Moores's military experience has shaped his approach to leadership in healthcareThe Foundation of Effective Leadership: The importance of credibility and fostering psychological safety on healthcare teamsPractical Strategies: Specific steps physicians can take to enhance their leadership capabilitiesResourcesBooks and Authors:All Physicians Lead by Dr. Leon MooresThe Fearless Organization by Amy Edmondson (MGMA's Book Club selection)The Speed of Trust by Stephen M.R. CoveyBooks by Daniel GolemanBooks from the Arbinger InstituteBooks by John MaxwellThe Bass Handbook of Leadership by Bernard M. BassPodcasts and Blogs:All Physicians Lead Podcast by Dr. Leon MooresDr. Leon Moores's blog: All Physicians LeadOrganizations:Medical Group Management Association (MGMA) This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

02-24

30:34

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of topics affecting the healthcare industry. They begin with UnitedHealth Group's voluntary buyout offers to 30,000 employees amid financial uncertainty and regulatory pressures. The episode also highlights the importance of maintaining a healthy online presence for healthcare practices, featuring insights from Anna Ohler's recent article in Physicians Practice. Leadership success through intentionality is examined through LeRae Quy's Smartbrief article. The hosts discuss the issue of data overload in healthcare, drawing from Jeff Smith's article in Medical Economics. They round off the episode with findings from an MGMA Stat Poll on patient referral management, discussing challenges and strategies for improvement. Tune in for expert insights and practical advice on navigating the complexities of the healthcare industry.00:00 Introduction and Welcome Back01:58 UnitedHealth Group Employee Buyouts (FierceHealthcare)04:57 Maintaining a Healthy Online Presence (Physicians Practice)07:30 Intentional Leadership for Success (SmartBrief)11:17 The Hidden Cost of Data Overload (Medical Economics)14:10 Challenges in Managing Patient Referrals (MGMA Stat)17:49 Conclusion and Farewell This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

02-21

19:38

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with award-winning storyteller, comedian, and motivational speaker Kelly Swanson to discuss the power of storytelling in healthcare leadership. In this conversation, Kelly shares how medical practice leaders can use storytelling to reframe stress, connect with patients and staff, and create a meaningful workplace culture. Storytelling is more than just entertainment—it’s a leadership tool that can shape culture, improve patient and staff engagement, and create a sense of purpose in even the most stressful environments. If you’re a healthcare leader navigating burnout, administrative overload, and patient care challenges, this episode provides actionable insights to help you use the power of storytelling to lead more effectively.Storytelling as a Leadership Tool"Your story shows us who you are without you having to tell us," Kelly explains.A well-crafted story builds trust among staff, patients, and leadership teams.Leaders can use personal and organizational stories to motivate teams, humanize their leadership, and create stronger workplace connections.Reframing Stress Through NarrativeStress isn’t just what happens—it’s the story we tell ourselves about what happens.Leaders should pay attention to their internal dialogue and reframe negative thoughts into stories of resilience and purpose.Encouraging staff to reframe their own workplace challenges through storytelling can improve engagement and reduce burnout.Creating Meaningful Patient and Staff ConnectionsSmall personal gestures can have a big impact on patient experiences.Kelly shares a story about a healthcare worker who learned her father loved The Eagles and created a personalized playlist for him—a small act that left a lasting impression.Humanizing patient interactions through storytelling can increase trust and improve patient satisfaction.Why Every Leader Needs a 'Why' StoryLeaders should define their personal ‘Why’ story—a moment that connects them to their greater mission in healthcare.Encouraging staff to share their own stories creates a culture of purpose-driven work and deeper engagement.Keeping the Spark Alive Beyond a Single MomentConferences and motivational talks inspire in the moment—but how do leaders sustain that energy?Leaders should integrate storytelling into daily operations through:Story-based team meetingsCollecting and sharing patient and staff success storiesUsing social media to showcase the human side of healthcareThe Future of Storytelling: Emotional Intelligence in the Age of AIAs technology evolves, storytelling will become an essential leadership skill.Kelly believes emotional intelligence and storytelling will be the most valuable skills in the future workforce, helping leaders connect, inspire, and lead through change.Resources and Links:KellySwanson.net – Official website for Kelly SwansonStory Impact Network – Free storytelling resourcesKelly Swanson on LinkedIn – Connect with Kelly for storytelling insightsAffirmation Journal for Positive Thinking - Purchase Kelly's book This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

02-19

35:10

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient financial responsibility.Key Takeaways:Julie shares her diverse healthcare journey, including her background in speech pathology, software testing, and eventually transitioning into healthcare administration.Julie has been an MGMA member for 10 years, initially introduced to the organization through her work with an EMR company.As a practice leader, Julie emphasizes the importance of effective communication, emotional intelligence, and understanding personality differences to foster strong team dynamics.Managing a remote chronic care management team presents unique challenges, which Julie addresses through quarterly in-person meetings and leveraging a physician-led leadership team.Patient financial responsibility is a significant issue, with the recent rule change prohibiting the reporting of patient collections to credit bureaus. Julie outlines the impact on financial stability, administrative burden, and patient relationships.Julie discusses strategies for educating patients on financial policies, including utilizing various communication channels and providing easy-to-understand resources.Resources:MGMA Operations Conference: The show will be held March 2-4, Bellagio Resort & Casino, Las Vegas, NVJulie Mobley will be speaking twice at the show:Bridging Gaps: Chronic Care Management and Value-Based Care (Monday, March 3, 7:30 AM – 8:30 AM PDT)Navigating Patient Financial Responsibility (Monday, March 3, 10:15 AM – 11:15 AM PDT) This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

02-17

29:08

In this episode of the MGMA Week in Review podcast, host Daniel Williams discusses the importance of financial accuracy in healthcare organizations through regular audits of payer payments. He also addresses the challenges faced by women physicians and highlights the role of the MGMA Women's Forum in advancing gender equity in medicine. In recognition of Valentine’s Day, Daniel shares key insights on heart health and practical steps for cardiovascular well-being.Key Topics Covered:The Importance of Regular Audits for Accurate Reimbursement47 percent of medical group practice leaders conduct monthly or quarterly audits of payer payments.Auditing helps detect underpayments, claim denials, and inconsistencies in reimbursements.Suggested actions for healthcare organizations:Implement structured audit processes to compare payer remittances with contracted fee schedules.Use automated auditing tools in revenue cycle management.Conduct retrospective audits of claims to identify patterns of underpayment.Read More HereAdvancing Women Physicians in HealthcareWomen physicians face higher rates of burnout, depression, and suicide compared to their male counterparts.Sponsorship and allyship are essential for increasing leadership opportunities and professional recognition.The MGMA Women’s Forum provides networking, resources, and support for women in healthcare leadership.Join the MGMA Women’s ForumHeart Health Awareness for Valentine’s DayCardiovascular disease remains the leading cause of death in the United States.Simple heart-healthy choices for Valentine’s Day:Choose nutritious meal options over heavy, processed foods.Opt for dark chocolate, which offers cardiovascular benefits.Engage in physical activity such as walking or exercise.Learn CPR, a life-saving skill that can make a difference in emergencies.Heart Health TipsStay ConnectedSubscribe to the MGMA Week in Review podcast for future episodes.Join the Conversation: Sign up for MGMA Stat to participate in weekly polls.Follow MGMA for the latest insights in medical practice management.For more information or to suggest a topic, visit MGMA.com.Host: Daniel WilliamsPodcast Website: MGMA Podcasts This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

CEO of Insight Marketing Group Jennifer Thompson joins the MGMA Insights Podcast to discuss how AI and automation transform medical practices. She shares strategies for improving patient engagement, streamlining operations, and reducing staff burnout. Jennifer will also speak at the MGMA Operations Conference in Las Vegas (March 2-4, 2025) on "Harnessing AI and Automation for Next-Level Healthcare."Key Takeaways:AI is changing how patients find healthcare.AI-driven search engines like ChatGPT and Gemini are replacing traditional Google searches.Optimize website content with FAQs, structured question-answer formats, and voice search compatibility.AI and automation reduce staff burnout.Online scheduling lowers administrative workload.AI-driven appointment reminders decrease no-shows.Chatbots handle patient inquiries and referrals.AI improves practice operations and billing.AI receptionists manage scheduling, intake, and follow-ups.Automated billing and coding tools increase accuracy and reduce claim denials.AI tools help update and maintain online practice listings.Steps to get started with AI today.Implement appointment reminders and online scheduling.Add a chatbot to your website.Optimize website content for AI-driven search engines.Explore AI-driven intake and billing solutions.Resources & Links:MGMA Operations Conference (March 2-4, 2025, Las Vegas) – Register HereInsight Marketing Group – Learn MoreMGMA Podcast Network – More Episodes This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.