When you walk into IMTS—the International Manufacturing Technology Show—it's easy to be awestruck by the machines, the energy, and the sheer scale. But few people realize just how much planning, logistics, and collaboration go into bringing that experience to life. In this episode of MakingChips, we sit down with Mark Kennedy, Senior Director of Exhibitions at AMT, to get a behind-the-scenes look at how the world's largest manufacturing trade show comes together. This conversation dives deep into the IMTS Exhibitor Workshop, a two-day event that helps exhibitors prepare for success long before the show floor opens. Mark explains how exhibitors—from first-timers to seasoned veterans—can maximize ROI, streamline operations, and turn their IMTS booth into a "Super Bowl moment" for their brand. From freight logistics and pavilion planning to marketing strategy and exhibitor education, Mark shares stories that reveal the incredible coordination required to transform McCormick Place into a million-square-foot hub of innovation. The hosts also share their own trade show experiences—from lessons learned the hard way to creative booth strategies like ProShop's "Ambassador Program." Whether you're an exhibitor, attendee, or simply curious about the manufacturing event that defines the industry every two years, this episode offers a rare look at what it takes to make IMTS happen—and how to make it count. Segments (1:00) Introducing guest Mark Kennedy and the importance of the IMTS Exhibitor Workshop (3:14) Grow your top and bottom-line with CliftonLarsonAllen (CLA) (6:32) How IMTS continues to evolve — from pavilions to product sectors (8:20) Why IMTS is the "Super Bowl" for manufacturers (9:01) What separates the best exhibitors (habits of highly effective show teams) (9:52) Creative booth ideas that drive engagement (ProShop Ambassadors, Toolpath's cornhole concept) (13:46) Lessons for first-time exhibitors and the importance of detailed planning (14:51) Panel discussions and hearing directly from attendees (16:46) Check out SMW Autoblok's workholding catalog (18:00) The new executive track — teaching leaders how to measure ROI (19:07) Alternatives for those who can't attend: Regional "Spring Training" sessions (20:38) Why McCormick Place and in-person networking still matter (21:53) Understanding the E-Kit and saving money through early planning (23:35) Collaboration among competitors and shared learning on the show floor (24:32) Maximizing IMTS Plus and digital marketing before the show (25:33) Introducing the IMTS Exhibitor Workbook — your "playbook for ROI" (26:35) The importance of preparation (you can't wing IMTS like a football game) (30:30) The continuous improvement mindset and what's coming next for IMTS 2026 (31:29) Predicting the next big trend — AI as the "prom queen" of manufacturing (33:46) Why we created Hire MFG Leaders—and why you should use the service Resources mentioned on this episode Register for the IMTS Exhibitor Workshop Grow your top and bottom-line with CliftonLarsonAllen (CLA) Check out SMW Autoblok's workholding catalog Why we created Hire MFG Leaders—and why you should use the service Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
We're coming to you once again from the Goldman Sachs 10,000 Small Businesses Summit in Washington, D.C.—the largest gathering of small business owners in U.S. history. This time, we're joined by two inspiring leaders from the Metalworking Nation who prove that the heart of American manufacturing beats strongest in small towns and family-run shops. Our guests, Jenny Steffensmeier, owner of Steffensmeier Welding & Manufacturing in Pilot Grove, Iowa, and Paul Bothe, third-generation owner of a CNC job shop in Kenosha, Wisconsin, share how the Goldman Sachs 10KSB program transformed not only their businesses, but their lives. From resilience in the face of loss to the legacy of family ownership and the power of advocacy, their stories show what it means to make small big. Together, we talk about how to lead through transition, the role of creativity in machining, and why the best shops are built by "high-quality people doing high-quality work." Whether you're a shop owner, an aspiring entrepreneur, or a believer in the power of community, this episode will remind you why manufacturing matters—and how small businesses create a big impact. Segments (0:00) Recording live from the Goldman Sachs 10KSB Summit (2:45) Introducing guests Jenny Steffensmeier and Paul Bothe (5:50) Invest in your business by investing in ProShop ERP (7:23) How Jenny got involved with the Goldman Sachs 10KSB program (8:22) How Paul found his way from music to manufacturing (13:20) Jenny's story of taking over the business after her husband's passing (17:12) The power of community and connection in the 10KSB program (18:39) Leadership lessons from raising five kids and leading a team (20:24) Why you should consider Phoenix Heat Treating for Outside Processing (21:33) Favorite lessons from the 10,000 Small Businesses modules (25:00) Jenny's realization at 10KSB: "I'm not alone." (27:58) Why vulnerability builds better leaders (28:54) Family legacy: The German "Mittelstand" mindset and stewardship over ownership (30:42) How family values and long-term customer relationships build trust (32:21) Jenny on her children's involvement and carrying forward their father's legacy (35:22) Lessons in storytelling—Tailoring your message for customers, students, and policymakers (38:52) "High-quality people doing high-quality work"—what culture really means (40:54) Grow your top and bottom-line with CliftonLarsonAllen (CLA) (41:29) Thinking bigger: making small businesses big through policy and voice (40:30) Final reflections and memorable takeaways Resources mentioned on this episode Invest in your business by investing in ProShop ERP Use Phoenix Heat Treating for Outside Processing Grow your top and bottom-line with CliftonLarsonAllen (CLA) Connect with Jenny on LinkedIn Connect with Paul on LinkedIn Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
We're coming to you live from Washington, D.C., at the Goldman Sachs 10,000 Small Businesses Summit—the largest gathering of small business owners in U.S. history. With more than 2,700 entrepreneurs in one place, the energy is electric, and the conversations are powerful. Among them is our guest, Brandon Dahms, owner of Innovative Manufacturing & Engineering (IME) in Des Moines, Iowa. Brandon's story captures what this summit is all about—growth, resilience, and transformation. After starting his career with plans to work in sports marketing, he took an unexpected turn into manufacturing and never looked back. Today, his 10,000-square-foot, lights-out machining operation runs nearly 24/7, serving as proof that automation, strategy, and strong leadership can turn even the smallest shop into a powerhouse. In this episode, we talk with Brandon about how the Goldman Sachs 10,000 Small Businesses program helped him refine his growth strategy, strengthen his company culture, and position IME for long-term success. We dive into what it's like to go through a program that feels like an "MBA for real-world business owners" and how it shaped his ability to pivot from a traditional job shop to a high-volume, automated manufacturer. We also explore the advocacy side of the program—how small business owners like Brandon are meeting directly with congressional leaders to influence policy on issues that affect manufacturers every day: workforce development, healthcare costs, and economic uncertainty. From his experience in the classroom to his conversations on Capitol Hill, Brandon shows how one voice can help represent the entire metalworking nation. If you've ever wondered how programs like this can truly impact your business—and why stepping outside your bubble might be the key to future growth—this conversation is one you don't want to miss. Segments (0:39) Grow your top and bottom line with CliftonLarsonAllen (CLA) (1:15) Recording at the Goldman Sachs 10,000 Small Businesses Summit (2:48) Brandon Dahms' origin story in metalworking (6:07) Why "Innovative Manufacturing & Engineering" stuck (and why it's a long email address) (7:17) Why apply for the Goldman Sachs 10,000 Small Businesses program? (11:13) Why the investment of time is invaluable—Brandon's personal ROI (12:40) Manufacturing's place in the conversation: explaining CNC to non-manufacturers (13:30) The Voices advocacy program: How advocacy efforts translate into real policy conversations (16:05) Navigating uncertainty: Tariffs, government shutdowns, and planning for growth (18:16) SMW Autoblok: automation and workholding innovation (19:28) Applying 10KSB lessons to IME—pivoting, culture, and core values (21:08) Pivoting from job shop to high-volume manufacturing and reshoring work (22:51) Presenting the capstone project (a real-world growth plan) (24:34) How networking led to new high-volume customers (26:53) Balancing capacity, growth, and selectivity in customer relationships (28:21) Hiring for core values first, technical skill second (and personality tests that help) (31:20) Aligning personal goals with company growth (33:07) How to apply for the 10,000 Small Businesses program and what to expect (34:45) How MakingChips' "Machine Shop MBA" series aligns with the same mission (36:44) Why the best ideas often come from outside your industry (38:00) Hire MFG Leaders—find manufacturing talent that fits Resources mentioned on this episode Goldman Sachs 10,000 Small Businesses Summit Connect with Brandon Dahms on LinkedIn Grow your top and bottom line with CliftonLarsonAllen (CLA) SMW Autoblok: automation and workholding innovation Hire MFG Leaders—find manufacturing talent that fits Apply for Goldman Sachs 10,000 Small Businesses Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
In this powerful installment of the Machine Shop MBA series, we welcome two guests who embody the heart of continuous improvement: Noah Goellner, President of AME and Hennig, and Nick DeGeorgia, Manufacturing Engineer at P1 Industries. What starts as a story of one listener's journey—from cutting chips to becoming a lean champion—evolves into a masterclass on how lean thinking transforms not just the shop floor, but every function of an organization. Nick shares how MakingChips inspired him to bring process improvement into his career, using whiteboards, kaizen events, and a relentless focus on reducing waste to reshape his company culture. We also break down how lean applies far beyond machining—into quoting, engineering, office workflows, and even sales strategy. They unpack how to start small, gain buy-in, and build trust that leads to sustained results. From Kanban systems to complete-and-accurate feedback loops, this conversation bridges the gap between concept and practice. Whether you're a shop leader, engineer, or business owner, this episode offers a blueprint for turning lean from a buzzword into a daily habit that drives clarity, collaboration, and growth. Segments (0:00) A Goellner family introduction and a musical interlude gone wrong (1:36) Meet Nick DeGeorgia — how MakingChips inspired his lean journey (5:25) Moving from a large OEM to a small contract manufacturer (7:02) Come see us at the Top Shops 2025 event in Charlotte, NC! (7:28) Reintroducing Noah and how lean shaped AME and Hennig's company culture (8:45) Paul's lean journey: ISO, standardization, kaizen newspapers, and cutting waste (10:31) Defining lean — eliminating waste vs. maximizing flow of value (12:38) Where to start: applying lean based on your role and customer definition (18:19) Process success mapping: starting at the end to define what success looks like (20:31) Using "complete and accurate" feedback to fix systemic process issues (21:15) Why you should use Hire MFG Leaders for recruiting (21:42) How to gain buy-in when you're not in leadership (22:31) Mapping processes and linking operations to customer outcomes (23:10) Implementing "no hunting" and Kanban systems at P1 Industries (26:12) P1's Kanban system explained (visual signaling for just-in-time replenishment) (29:30) Building trust and reliability so teams want to surface problems (30:30) Level 1 meetings, rewarding problem identification, and closing the loop on improvement (35:14) "Lean isn't magic—it's discipline in the basics." (36:00) How ProShop embeds lean principles across the manufacturing workflow (41:53) Top lean book recommendations and building a lean network (44:41) Final reflections: staying humble, staying curious, and sticking to the basics (49:37) Grow your top and bottom line with CliftonLarsonAllen (CLA) Resources mentioned on this episode Come see us at the Top Shops 2025 event in Charlotte, NC! Why you should use Hire MFG Leaders for recruiting 2 Second Lean Toyota Kata The Toyota Way The Goal Learning to See Managing to Learn The Kind Leader The E Myth Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Every machine shop relies on outside processes—whether that's heat treating, plating, grinding, or coating. But every time a part leaves your building, your risk profile changes. Quality, timing, and accountability become harder to control. In this episode of MakingChips, the hosts sit down with Charlie Hushek, owner of Phoenix Heat Treating and a newly minted machine shop owner, to unpack what it really takes to manage outside processes like a pro. Charlie's experience on both sides of the fence—running a generational heat-treating company and now owning a machining operation—gives him a rare perspective on what separates smooth partnerships from painful ones. He shares the top mistakes shops make when sending parts out, how to build lasting vendor relationships, and how to turn your outside processes into a seamless extension of your own workflow. The conversation dives deep into practical strategies for planning, communication, and documentation, plus how to handle the inevitable hiccups along the way. From establishing fixed processes to verifying incoming and outgoing inspections, this episode equips manufacturing leaders with the tools they need to reduce risk, improve consistency, and strengthen their supplier relationships. If you've ever lost sleep waiting on a heat-treating order—or had a part fall off a truck—this one's for you. Segments (0:00) Highlights from the Automated Shop Conference and the rise of blue-collar value (3:40) Introducing Charlie Hushek, third-generation owner of Phoenix Heat Treating (5:00) The connection between automation, culture, and building value in acquisitions (7:09) Phoenix Heat Treating's transparency advantage: real-time client portal tracking (8:19) How each added process increases risk, scrap rate, and lead time (10:10) Real-world stories: when parts fall off trucks and lessons learned from it (11:26) Building relationships and setting expectations with outside vendors (12:57) Why "heat treat per print" isn't enough—clarity prevents costly mistakes (15:50) Inviting vendors to planning meetings to align early on risk and tolerance (17:45) The value of educating yourself about heat treating and other outsourced processes (18:27) Treating your vendors like partners—turn them into extensions of your shop (19:36) Relationship-building tips: tours, face-to-face meetings, and yes, donuts (20:31) Drill in on your workholding with SMW Autoblok (21:15) How clear documentation and fixed process numbers can save time and eliminate confusion (26:34) Using ERP systems like ProShop to manage outside processes and supplier specs (27:41) Why outgoing and incoming inspections are critical for accountability (28:57) Handling disputes over damage, missing parts, or quality issues (32:33) How ProShop automates documentation and visual tracking for outside operations (35:03) Liability and how heat treaters manage high-risk, high-value parts (38:28) The importance of empathy when resolving quality issues (39:57) Quoting faster: what information outside vendors need upfront (41:46) The "Hot Potato vs. Baton Pass" analogy—how to work as one unified team (43:40) Why relationship-building directly impacts quoting speed and quality priority (44:31) Eliminate risk by integrating your partners into your process (46:41) Make sure you meet us at Top Shops 2025! Resources mentioned on this episode Phoenix Heat Treating's transparency advantage: real-time client portal tracking Drill in on your workholding with SMW Autoblok Get 20% off your Top Shops 2025 ticket with code MAK20 Connect with Charlie on LinkedIn Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Finance doesn't have to be a mystery—it can be your greatest advantage. In this episode of the Machine Shop MBA series, we sit down with Jon Hughes, Erik Skie, and Mike Estes from CliftonLarsonAllen (CLA) to unpack the financial principles that separate high-performing shops from those that just get by. Together, they dig into how manufacturers can transform their accounting systems from mere compliance tools into strategic assets that fuel growth. From understanding capacity and pricing to mastering forecasting and job costing, this conversation bridges the gap between the shop floor and the balance sheet. CLA's experts explain why simplicity often beats complexity, how to avoid "bad business" when chasing volume, and why aligning cost structure with capacity utilization is the secret to consistent profitability. They also explore how automation and advanced equipment investments change the financial equation, why separating costing from pricing is essential, and how the best-run shops use forecasting not just to plan—but to learn. Whether you're running a $3M job shop or a $30M operation, this episode gives you the tools to make smarter financial decisions and build long-term resilience. Segments (1:03) Recapping Nick's trip to EMO in Germany (1:52) Meet the guests: Jon Hughes, Erik Skie, and Mike Estes from CLA (4:38) Grow your top and bottom-line with CLA (7:06) Keep it simple: Capacity vs. demand (the key to unlocking consistent profitability) (9:19) Why labor is effectively a fixed cost in modern manufacturing (12:21) When increasing capacity is a smart risk and when it's not (15:08) Activity-based costing and why not all machines should share the same rate (16:38) Why we love Phoenix Heat Treating for outside processing (17:47) How to price automation and capture its true value (20:30) Separating cost from price & matching pricing strategy to niche and capacity (25:06) The danger of underutilized automation and inflated rates (27:09) How customer communication improves quoting accuracy and margins (28:38) The "death spiral" of bad quoting assumptions (30:57) Understanding your cost structure vs. chasing perfect accuracy (32:46) Material-heavy jobs, overhead allocation, and avoiding double-dipping (35:25) Demystifying EDM technology with Methods Machine Tools Bill Burba (49:17) Forecasting and budgeting: why they matter beyond the numbers (52:35) Linking your business model to your P&L for smarter decision-making (54:23) How to use forecasting to test your assumptions (56:05) Killing unprofitable jobs ("deselecting customers") and improving mix (1:01:10) Meet us at Top Shops 2025 in Charlotte, NC Resources mentioned on this episode Grow your top and bottom-line with CLA Why we love Phoenix Heat Treating for outside processing Get more information about EDM technology from Methods Machine Tools Business Model Canvas Meet us at Top Shops 2025 in Charlotte, NC Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
What happens when two brothers with a racing background decide to start a machine shop—with zero machining experience? You get Olson Custom Designs, a company that's gone from two Haas machines in 2014 to nearly 90 employees today—serving medical, defense, and aerospace industries out of a world-class facility in Indianapolis. In this episode, we sit down with Mitch and Brian Olson to unpack the remarkable story behind their explosive growth. They share how their competitive drive from sprint car racing carried over to machining, the lessons learned from starting with no industry experience, and the systems that have fueled their scale—from culture to ProShop ERP. The brothers talk openly about the struggles of starting from scratch, the importance of integrity and teamwork, and how they've built a facility and a culture that attracts top young talent. They also dig into how automation, palletization, and continuous improvement have allowed them to grow at breakneck speed without losing control of quality—or their vision for what manufacturing should look like. This episode is packed with lessons on grit, growth, and leadership for anyone looking to take their shop from humble beginnings to high performance. Segments (0:58) The inspiring origin story of Olson Custom Designs (6:30) Grow your top and bottom line with CliftonLarsonAllen (7:08) Why integrity and belief in the customer's mission drive everything they do (10:13) Changing the perception of manufacturing through aesthetics and culture (12:37) Attracting young, passionate machinists with technology and image (13:54) The evolution of automation and palletization in a high-mix environment (16:21) Running 24/7 with volunteers and flexible shifts (18:02) Investing in ProShop ERP is an investment in your business (19:38) Creating a culture of accountability and clarity (21:38) The core values that guide OCD—integrity, fairness, and transparency (24:20) Systems that scale: how ProShop ERP became their backbone (30:45) Giving every employee a voice in continuous improvement (33:11) Section 232 Tariffs: What manufacturers need to know and how to comment (40:53) Brothers in business: why partnership made their success possible (43:10) The importance of complementary strengths and mutual respect (45:00) Sales and marketing as a growth engine—never taking your foot off the gas (49:09) Final takeaways: don't give up, ask for help, and delegate (52:09) Looking to hire? Check out Hire MFG Leaders Resources mentioned on this episode Olson Custom Designs Connect with Mitch and Brian Grow your top and bottom line with CliftonLarsonAllen Investing in ProShop ERP is an investment in your business Looking to hire? Check out Hire MFG Leaders Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Recruiting and retaining great people is one of the biggest challenges in manufacturing today—but what if the solution isn't just about wages or benefits, but about building a culture where people thrive? In this episode of the Machine Shop MBA series, we are joined by guest co-host Jon Franko and special guest Mike Tamasi, CEO of AccuRounds, a former Top Shops award winner for Human Resources. Mike shares how AccuRounds has become an employer of choice by focusing on community engagement, core values, and creating opportunity for every team member. From partnering with vocational schools and launching unique workforce development programs to embracing servant leadership and lifelong learning, Mike reveals why culture is not a buzzword—it's a competitive advantage. You'll hear how AccuRounds is tackling the workforce shortage by looking beyond traditional talent pools, empowering young people through co-ops and internships, and even launching initiatives like the Uniquely Abled Academy to provide CNC training for adults on the autism spectrum. The results? A highly engaged team, industry recognition, and stories of employees buying homes, building families, and creating meaningful careers. If you're a shop leader struggling with workforce challenges—or simply looking for fresh ideas on how to build a resilient and loyal team—this episode is packed with lessons you can implement immediately. Segments (1:00) Stay vigilant—don't fall for this latest phone scam (3:47) Mike's shares the background of AccuRounds and their Top Shops Award (5:18) Community involvement: Redefining manufacturing as "safe, smart, sustainable, and sexy" (8:06) Head to the EBITDA Growth Systems Double Your Value Event (9:13) The growing demand for trade schools vs. college enrollment (10:02) Co-ops, internships, and the importance of lifelong learning opportunities (14:22) Creative talent pipelines: Programs for autistic adults, refugees, and formerly incarcerated workers (16:33) Core values in action: Gratitude, Excellence, Team First, Initiative, Trust (GET IT) (20:06) Retention strategies: safety, flexibility, lean practices, and environment (22:41) Layering in corporate social responsibility practices (24:26) Apprenticeship and leadership training for employees at every level (26:29) Why you should come see us at AMT's MTForecast (27:45) Invest in technology and opportunities to keep people engaged and growing (32:45) Stories of employee success: buying homes, raising families, and long-term loyalty (35:09) Recognition and international visitors: building a reputation through culture (38:43) The importance of servant leadership—culture cannot be outsourced to HR (40:12) Lessons in flexibility: "freedom with fences" (43:16) Jason Ray: Leveraging technology as a recruiting and retention tool (51:29) Scheduling and the shift away from second shift (54:38) Learn more about the Manufacturing Employer podcast (57:29) RASRAM = Reasons to check out the SMW Autoblok catalog Resources mentioned on this episode Connect with Mike Tamasi AccuRounds Machine Shop Mastery Episode #42 See Paul at the EBITDA Growth Systems Double Your Value Event (Get 20% off registration with code DYV25MC) The Uniquely Abled Project Hidden Talent by David DeLong US Navy Talent Pipeline Program Why you should come see us at AMT's MTForecast Small Giants Career Spring Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Leadership is more than a buzzword—it's the backbone of every successful machine shop. In this episode of MakingChips—Machine Shop MBA, hosts Paul Van Metre and Jen Dubose sit down with Kyra Tillman, owner of BTM Industries, to explore what real leadership looks like on the shop floor and in the front office. Kyra inherited a decades-old family shop steeped in tradition and transformed it into a forward-looking, systems-driven operation without losing its close-knit culture. Drawing on her experience in construction and her perspective as a non-machinist leader, she shares how she built trust, introduced new systems, and developed her people—all while respecting the expertise already on her team. This conversation digs into the mechanics of leadership in a small manufacturing business: why humility and transparency matter, how to foster a culture of continuous improvement, and the difference between managing work and leading people. Kyra also outlines her approach to apprenticeship programs, leadership training, and grants, showing that even small shops can invest in their workforce and future. Whether you're an established owner or just starting your journey, Kyra's lessons on change management, talent development, and leading by example will help you strengthen your shop from the inside out. Segments (1:07) Introducing our manager and today's co-host, Jen Dubose (5:00) Kyra's background: from construction to leading BTM Industries (8:19) Leadership as support and respect for expertise (10:02) Modernizing operations: moving beyond index cards (11:08) Why you need to join us at MTForecast (13:12) Building credibility and trust as a non-machinist leader (14:48) Monthly meetings and opening communication channels (17:14) Vision and hiring for skill and attitude (20:06) How do you build trust with your team? (24:03) Creating a culture of continuous improvement and curiosity (26:37) Developing talent from within and apprenticeship programs (28:17) Join us at Top Shops 2025 in Charlotte, NC (29:41) Investing in people: leadership training, grants, and high school interns (32:42) External resources: mentorships, peer groups, and local networks (35:42) Switching to ProShop ERP and navigating change management (39:21) Leading by example and diving in alongside the team (40:58) Personal leadership habits: mindfulness, learning, and consistency (41:42) Final advice from Kyra for shop owners and leaders (45:11) Grow your top and bottom-line with CliftonLarsonAllen (CLA) Resources mentioned on this episode Why you need to join us at MTForecast Get a preview of MTForecast on Buy the Numbers Grow your top and bottom-line with CliftonLarsonAllen (CLA) Join us at Top Shops 2025 in Charlotte, NC: Get 20% off your registration with code MAK20 IMEC MCEDC Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
In this special MakingChips Machine Shop MBA episode, we sit down with Peter Doyle—CEO of Hirsh Precision—to unpack what it takes to grow and transform a machine shop with purpose. From his roots as an Air Force officer to leading a former Top Shops award winner, Peter has blended strategy, structure, and heart into a roadmap any shop leader can learn from. Peter shares why strategic vision is more than a slogan on a wall. He explains how his team at Hirsh Precision focuses on high-mix, low-volume work, invests heavily in sales and marketing, and positions themselves as partners to engineers—not just parts suppliers. This shift has generated a steady stream of new business opportunities while maintaining the discipline required for regulated industries like aerospace and medical. Throughout the conversation, Peter emphasizes the importance of deliberate decisions: building customer-centric processes, developing leaders, hiring wisely, and implementing technology and certifications that align with their mission to "improve quality of life through precision manufacturing solutions." For machine shop owners, managers, and future leaders, this episode is a blueprint for balancing risk with reward—how to create a strategic growth vision, win the right customers, and build a resilient team ready for the next decade of manufacturing innovation. Segments (2:42) Peter's career journey from Air Force officer to Deloitte consultant to manufacturing leader (4:32) Lessons from Top Shops benchmarking—how to interpret the data and use it to guide strategy (5:53) Defining strategic growth: vision, customer focus, structure, agility, and leadership development (9:04) Building a sales and marketing engine—brand refresh, website upgrade, CRM adoption, and content strategy (10:57) Join us at Top Shops 2025 in Charlotte, NC! (11:53) Deciding to purchase and expand the business—risk appetite, growth targets, and new facility (14:15) Aligning the team with a growth vision (overcoming skepticism and making decisive calls) (15:32) Hiring experienced business development talent and shifting from craft focus to customer experience (19:30) Implementing HubSpot CRM, learning to be externally focused, and building scalable marketing systems (23:00) The difference between doing sales and managing sales—lessons in leadership at the customer interface (27:00) Grow your top and bottom line with CliftonLarsonAllen (27:40) Moving beyond the buyer—how Peter built relationships with engineers and C-suite leaders (30:00) Choosing industries and customers that inspire—medical devices, surgical robotics, aerospace, and more (36:20) Translating customer-centric thinking into technology investments and equipment decisions (39:46) Balancing machine tool brand standardization with flexibility and innovation (42:40) Leadership evolution—learning to delegate, empower, and coach for high performance (45:31) SMART goals and performance management—aligning individual metrics with company-wide strategy (47:56) Closing reflections on creating a strategic growth vision and inspiring the next generation of shop leaders (49:19) Why you need to join us at MTForecast Resources mentioned on this episode Hirsh Precision Peter's episode on Machine Shop Mastery Join us at Top Shops 2025 in Charlotte, NC! Discount code: MAK20 Grow your top and bottom line with CliftonLarsonAllen (CLA) Why you need to join us at MTForecast Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
If you've ever lost sleep wondering whether you missed a critical detail in a quote—or felt the adrenaline of winning a job only to realize you underpriced it—this MakingChips episode is for you. Recorded live at FABTECH 2025, Nick sits down with Jason Ray, founder of Paperless Parts, to unveil a breakthrough tool that promises to transform how shops handle complex RFQs, drawings, and bills of materials. Over the past decade, Paperless Parts has become synonymous with solving bottlenecks in estimating and quoting. Their mission has been clear: empower people—not replace them—with software designed to make quoting faster, smarter, and less risky. In this conversation, Jason shares how their latest release takes that vision even further by surfacing critical requirements buried inside complex drawings and bills of materials. This episode is full of relatable stories and practical lessons. Jason explains how the new "Requirements Review" functionality captures tribal knowledge, accelerates mentoring, and helps shops avoid underpricing jobs while improving their RFQ triage process. Nick and Jason also dig into the big picture: the hype cycle of AI in manufacturing, the importance of trust and customer retention, and the future of Paperless Parts—including "historical intelligence" and next-level shop insights. Whether you're a shop owner, estimator, or manufacturing leader, you'll leave this episode with actionable takeaways for quoting more accurately, prioritizing the right work, and scaling your business intelligently. Segments (0:53) "I Love Big BOMs": How Paperless Parts tackles large bills of materials= (2:27) Bottlenecks in quoting and estimating—and why Paperless Parts was built (6:05) AI hype vs. reality in manufacturing software (7:39) Quote faster, smarter, and more consistently with Paperless Parts (9:20) "AI makes recommendations, humans make decisions" (12:38) Introducing "Requirements Review" to surface critical details in drawings (14:41) Capturing tribal knowledge and accelerating mentoring before retirements (17:13) Why missing something on a print leads to underpricing and margin compression (18:45) Using AI to read complex drawing packages and trigger shop-specific rules (20:22) Solving simpler problems first: best practices for adopting AI in manufacturing (22:14) Why you should join us at MTForecast 2025 (23:42) Quoting faster without over-engineering or missing key details (25:02) RFQs are getting larger—how to triage and prioritize the right work (26:47) Building an "ideal part profile" and learning to say no to non-fit work (29:54) Safety, flow state, and the hidden costs of taking on bad-fit jobs (30:53) Cash flow realities of contract manufacturing and avoiding high-risk mistakes (32:32) Aligning Paperless Parts' incentives with customer success and retention (34:38) Value-based sales process and proving ROI before the sale (38:00) Emotional ROI for shop leaders and software founders alike (40:08) Why customer success is tied to clear ROI targets and ongoing support (42:27) Selling change management, not just a tool—how Paperless implements software (45:32) Looking ahead: Paperless Parts' upcoming user conference and "historical intelligence" (49:32) Resources mentioned on this episode Quote faster, smarter, and more consistently with Paperless Parts Join us at MTForecast 2025 Achieve the 7 Habits of Successful Workholding with SMW Autobook Requirements Review Press Release Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Every machine shop leader knows you can buy the best equipment, implement cutting-edge automation, and have bulletproof processes—but without the right team and culture, growth will stall. In this episode of MakingChips Machine Shop MBA, we talk with Matt Wardle, President of JD Machine, about how he transformed a small Utah shop into a 210-person powerhouse by prioritizing people and culture over everything else. Matt's story shows what happens when leadership takes workforce development seriously. From his early days as a 10-person shop owner watching competitors poach his talent, to becoming a two-time Top Shops winner recognized for HR and culture, Matt has built a system for attracting, training, and retaining the kind of people who make growth possible. We dive deep into JD Machine's unique approach to workforce development: Department of Labor-approved apprenticeship programs, high school counselor outreach, profit-sharing models, mentorship incentives, and cultural rituals like celebrating apprenticeship completions with a "Masters Jacket." The result? A company that not only keeps top talent but grows its own leaders from within. If you've ever wondered how to build a resilient shop culture where employees feel invested, customers trust your team, and growth becomes sustainable, this conversation delivers the blueprint. Matt shows that "winning" in manufacturing isn't just about throughput or margins—it's about building people who build the business. Segments (0:58) Introducing Matt Wardle of JD Machine: from 10 employees to a 210-person operation (4:30) Early lessons in retention and the shift from poaching talent to building a pipeline (7:44) Why you should register and see us at AMT's MTForecast (11:41) Community outreach: hosting school counselors, sponsoring robotics, and changing perceptions (17:10) Open houses, virtual field trips, and branding your shop to future employees (15:00) Mentorship structure, incentives for trainers, and celebrating completions with the "Masters Jacket" (19:20) Tracking the right metrics: turnover, reviews, skill increases, and retention as KPIs (22:58) Apprenticeship program design: 8,000 hours, Department of Labor approval, and clear pay raises (27:57) Grow your top and bottom line with CliftonLarsonAllen (28:32) How small shops can scale their workforce systems over time (30:18) Building your own curriculum: Tooling U, NTMA U, Titans of CNC, and customizing courses (31:50) Encouraging on-the-job learning during machine cycle times (34:10) Mentorship structure and incentives for experienced machinists training apprentices (36:05) Recruiting under-18 students through legislative partnerships and state risk management (37:52) How NTMA chapters create collaboration and make SkillsUSA more impactful (39:35) Balancing competitive pay with margins and long-term stability (43:58) Profit-sharing and open-book management to drive engagement and retention (44:44) Lessons learned from losing good employees and being proactive about retention (49:55) Matt's closing thoughts: people who align with your core values become your greatest asset (51:40) The countdown is on: See us at Top Shops 2025 in Charlotte, NC Resources mentioned on this episode JD Machine Connect with Matt on LinkedIn Why you should check out AMT's MTForecast Matt's episode on Machine Shop Mastery (all about culture) Grow your top and bottom line with CliftonLarsonAllen (CLA) The countdown is on: See us at Top Shops 2025 in Charlotte, NC (code MAK20 for 20% off) Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Every machine shop has a story—and Chad Schmidt has made it his mission to tell them. As a sales engineer + content creator, Chad blends his technical background with a passion for storytelling. He creates authentic shop tour videos that shine a spotlight on the people, culture, and values driving the manufacturing industry. His YouTube channel has quickly gained traction, giving machinists and shop owners a platform to showcase their work in an honest and unpolished—but deeply engaging—format. In this episode of MakingChips, Chad shares his journey from tool rep to filmmaker and how a pandemic-era discovery of shop tour videos sparked his creative pursuit. He opens up about the challenges of convincing shop owners to go on camera, the humility he sees in the most successful leaders, and the business trends shaping machine shops across the country. The conversation dives into everything from diversification and leadership mindsets to adopting new technology and empowering the next generation of machinists. Whether you're a seasoned shop owner or just starting out, Chad's perspective reveals why authenticity, culture, and a willingness to evolve are essential ingredients for long-term success in manufacturing. By capturing raw, human-centered stories, Chad isn't just documenting the industry—he's helping elevate it. Tune in to hear his take on where shops are thriving, where they're struggling, and what lessons every leader can take away from the tour videos that are inspiring thousands online. Segments (0:20) Grow your top and bottom line with CliftonLarsonAllen (2:06) How Chad got started in machining sales and what led him to shop tour videos (4:23) Inspiration from John Saunders' NYC CNC channel during the pandemic (6:17) Balancing a sales career with filming shop tours and support from his company (7:12) Campro's machine offerings and focus on job shops (8:19) Shop owners' mixed reactions to being filmed and overcoming hesitations (11:06) Challenges of being on camera and blooper stories from filming (12:44) Insights from visiting shops: leadership humility, culture, and mindset trends (14:39) Tariffs, diversification, and the impact of customer concentration (17:43) Correlation between humility, ambition, and business growth (20:18) Balancing business ambition with family and personal life (20:58) Get transparency in the heat-treating process with Phoenix Heat Treating (22:07) Lifestyle businesses vs. growth-oriented shops and the risks of coasting (24:31) Stories from younger shop owners and COVID-era startups (26:05) Funding and customer acquisition strategies for new shops (27:27) How to leverage Xometry as a launchpad (time will change from this on after edit) (28:42) Observations on technology adoption: probing, CAM, ERP, and monitoring tools (33:25) Empowering younger team members and building fulfilling shop cultures (38:49) Shop cleanliness, lighting, and layout as indicators of culture and success (40:51) Biggest takeaways: zero-point workholding and inspiring shop stories (41:54) COVID-era entrepreneurs starting shops from scratch (44:58) Hire your next manufacturing leader with Hire MFG Leaders Resources mentioned on this episode Chad's YouTube Channel Connect with Chad Schmidt Campro USA NYC CNC Get transparency in the heat-treating process with Phoenix Heat Treating Grow your top and bottom line with CliftonLarsonAllen MW Machine Motive Machine Works Hire MFG Leaders Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Running a machine shop isn't just about cutting chips—it's about managing the numbers that make the whole operation possible. In this Machine Shop MBA episode of MakingChips, the team sits down with Jon Hughes of CLA to tackle one of the most overlooked yet critical parts of shop ownership: financial strategy. Many shop leaders rise through the ranks of the shop floor without formal financial training. The books often become "just compliance"—something you do because you have to file taxes. But as Jon makes clear, your financial systems can be far more than compliance—they can be a competitive advantage. From managing cash flow to planning for growth and capital expenditures, the way you handle money directly impacts your ability to survive downturns, seize opportunities, and build wealth. In this episode, we dig into why cash flow is king, what "working capital" really means for a shop, and how to navigate customer payment terms that often feel stacked against smaller manufacturers. They also explore practical strategies for budgeting, forecasting, and job costing—ensuring that every hour and every order drives long-term profitability. Packed with stories, humor, and battle-tested advice, this episode equips shop owners with the knowledge they need to turn finance into a weapon rather than a weakness. Whether you're just trying to make payroll or planning your long-term exit, these insights will help you keep making chips—and making money. Segments (0:46) Join us at Top Shops 2025 in Charlotte, NC! (6:05) Finance as more than compliance: a competitive advantage (7:45) Cash flow vs. accrual accounting in day-to-day operations (10:40) The profitability vs. cash flow argument (14:10) Managing uncertainty and strengthening the balance sheet (15:09) Working capital defined: how much is enough and how to measure it (18:15) Current ratio explained and what "healthy" looks like (22:15) Owner compensation: salaries vs. distributions and tax implications (23:48) Achieve RASRAM by checking out the SME Autoblok catalogue (25:28) Strategies for managing receivables, payables, and customer terms (31:08) Invoicing hygiene and avoiding clerical delays in payments (32:40) Following up on overdue invoices and staying proactive (36:32) Adjusting pricing to offset extended payment terms (38:45) Budgeting and forecasting as part of long-term financial strategy (44:56) Job costing and the 80/20 rule of profits and losses (48:10) Building financial review cadences and making finance a competitive advantage (50:20) Grow your top and bottom line with CliftonLarsonAllen (CLA) Resources mentioned on this episode Join us at Top Shops 2025 in Charlotte, NC! Use code MAK20 for 20% off Funding Your Dream Shop: Creative Ownership Strategies You Haven't Heard Yet Profits Aren't Everything, They're the Only Thing Business Model Generation Achieve RASRAM by checking out the SMW Autoblok catalogue Grow your top and bottom line with CliftonLarsonAllen (CLA) Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
At the heart of every successful machine shop isn't just the parts it produces—it's the experience it delivers to its clients. In this episode of MakingChips (part of our Machine Shop MBA series), we sit down with Andy Reinwald, President of Ripley Machine, to unpack what it really takes to deliver an excellent client experience in manufacturing. Andy shares his journey of stepping into leadership at a young age, navigating the challenges of declining sales, and transforming Ripley Machine into a recognized Top Shops award winner. His story proves that client experience doesn't happen by accident—it's built intentionally through systems, communication, and values that shape the culture of the entire shop. From implementing ISO and ProShop ERP, to instilling a daily rhythm of accountability and continuous improvement, Andy reveals the practical steps his team has taken to turn Ripley into a trusted partner for its customers. Along the way, he highlights how something as simple as quick communication—or as complex as restructuring internal systems—can make all the difference in retaining clients and earning their loyalty. Whether you're a seasoned shop owner or just starting out, this conversation will challenge you to look at your business through the lens of your customers. Because at the end of the day, consistency, transparency, and responsiveness aren't just "nice to have"—they are the foundation of growth and profitability. Segments (0:32) How Phoenix Heat Treating provides next-level transparency (2:18) Why client experience is the capstone of the Machine Shop MBA series (3:39) Introducing guest Andy Reinwald of Ripley Machine (5:00) Family business history, early days in the shop, and finding a passion for manufacturing (8:47) Becoming shop foreman at 19, buying the business at 21, and facing business challenges (12:11) Lessons learned: Poor customer experiences and the wake-up call (17:26) The values of transparency, accessibility, and responsiveness (20:00) Practical changes: communication, customer-specific notes, quoting with Paperless Parts, and implementing ProShop ERP (27:04) Investing in ProShop is an investment in your shop (28:39) The power of quick, honest communication and technology that supports it (35:05) Building culture: consistency, details that matter, and systems that allow Andy to step away (37:23) How Andy roots his business values on his faith (39:10) Going above and beyond for customers (42:38) How Andy hires according to a fit for his culture (44:54) Implementing daily drumbeat meetings and lean principles (50:04) Ripley Machine's Top Shops award journey and continuous improvement (55:42) Joins us at the Top Shops 2025 Conference in Charlotte, NC Resources mentioned on this episode Could Phoenix Heat Treating solve your bottleneck? Investing in ProShop is an investment in your shop Joins us at the Top Shops 2025 Conference in Charlotte, NC Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Inventory and materials management may not sound glamorous, but for us—and for any thriving shop—it's the difference between healthy cashflow and a financial chokehold. In this Machine Shop MBA conversation, we break down how smart inventory practices—both physical and digital—can free up space, cut costs, and improve delivery performance. From raw materials and finished goods to WIP and cutting tools, we share the financial, operational, and workflow implications of what you keep on the shelf (and what you shouldn't). You'll hear real-world examples of vendor-managed material programs, strategies for keeping traceability without burying yourself in admin work, and ways we've turned "dead" stock into real cash. We also dig into why inventory accuracy matters beyond just making parts—touching on tax implications, property valuations, and how inventory missteps can kill the value of your business in a sale. And if you've ever lost hours hunting for the right cutter or fixture, our storage and tracking advice might change the way you think about tooling forever. This episode isn't about counting nuts and bolts—it's about building an inventory strategy that supports your cashflow, your team's efficiency, and your long-term profitability. Segments (0:24) Paperless Parts: Quoting made simple, profitable, and powerful (3:09) Why inventory is "sneaky important" for cashflow, workflow, and profitability (4:00) Common categories: raw materials, finished goods, consumables, and workholding (6:30) "Part stock" vs. catalogued vs hybrid strategies (7:58) Calculating the real cost of capital when buying material in bulk (10:45) Consolidating material sizes to reduce stock complexity (13:07) Physical storage, traceability, and avoiding costly scrap from lost certs (15:07) Labeling and marking best practices—from PO numbers to color codes (19:05) Storage layouts that save space and speed up retrieval (22:28) FIFO, LIFO, and how inventory accounting can impact your taxes (24:07) Why you need to check out the SMW Autoblok Catalogue (24:50) Why WIP can matter for accurate financials and business valuation (29:24) Cycle counting vs. painful year-end full inventory counts (33:26) Real-world wins from knowing exactly what's on your shelves (36:10) Avoiding the trap of overbuilding and obsolete finished goods (39:09) Using contracts and order commitments to protect yourself from rev changes (42:02) Inventory strategies for cutting tools—your most critical shop consumable (45:11) The value of having the right tool at the right time vs. lowest cost (49:45) Why random storage beats "organized" by type for cutting tools (52:19) Fixture storage, location tracking, and purging rarely used setups (54:39) How reviewing inventory can generate sales and free up cash (57:35) Key takeaways for building a smart, profitable inventory strategy (58:42) Grow your top and bottom line with CLA Resources mentioned on this episode Tooling and the Demon of Chaos Unlocking Tax Savings: Essential Strategies You Can Implement Immediately Paperless Parts: Quoting made simple, profitable, and powerful Why you need to check out the SMW Autoblok Catalogue Grow your top and bottom line with CLA Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
In Part 2 of our conversation with certified lead auditor Jess Teasdake, we dig deeper into what it really takes to build an efficient, audit-ready quality management system (QMS). If you caught Part 1, you heard us talk through the big picture: certifications, audits, and what separates a good QMS from a bad one. This time, we're getting tactical. We're not just talking about passing an audit—we're talking about building a system that supports your team, reduces risk, and eliminates waste across your business. From risk registers and RPN scoring to digitizing your paperwork and planning with cross-functional teams, we cover the actual tools and habits that make quality real on the shop floor. Along the way, we share stories from our own shops—what's worked, what hasn't, and how integrated technology has changed the game. We've lived the paper-chasing, binder-filled chaos that too many shops call a QMS. And we've seen what happens when you replace it with a connected system that actually reflects how your shop runs day to day. If you're working toward certification—or just want to build a culture of quality that doesn't require heroics to maintain—this episode is your blueprint. Segments (0:26) Grow your top and bottom line with CLA (2:53) Recap of Part 1 + why efficient QMS design matters in regulated industries (3:33) Defining and mapping core processes from RFQ to shipment (6:23) Risk-based thinking: risk registers, RPN scoring, and real-world examples (9:11) Tracking and improving risk scores over time with team input (11:33) Cross-functional planning: involving machinists, programmers, and QA early (12:57) Ballooned drawings, IPCs, and quality planning before the job hits the floor (14:01) Integrated quality checkpoints: from receiving to signoffs and inspection (16:20) Why going paperless saves time and improves accuracy (17:56) Join us at Top Shops 2025! (18:51) Quality as a company-wide responsibility—not a department (21:12) Digital documentation strategy and collaboration tips (23:26) How to implement QMS step by step (26:55) Linking vs. integrating: what real QMS tech should do (29:50) Before & after ProShop: how integrated QMS changed our audit process (33:46) Certification myths: ISO, AS9100, and audit readiness every day (35:53) Why QMS should be built into your tech stack and team culture (38:07) Use Hire MFG Leaders to recruit the next level of talent Resources mentioned on this episode Machine Shop MBA: Planning for Precision Register for Top Shops 2025 now: Get 20% off with code: MAK20 Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
If you think quality management is just about passing audits, think again. In this episode of MakingChips, we're joined by Jess Teasdale—a true QMS expert and certified lead auditor in both AS9100 and ISO 13485—to break down what it really takes to build a world-class quality system. Whether you're running a two-person job shop or leading a growing operation aiming for medical or aerospace work, we consider this your QMS MBA. We dig into the purpose, process, and power of implementing a robust quality management system—from selecting the right registrar to defining your key processes and KPIs. Jess also shares why culture matters more than checklists, how leadership buy-in can make or break your success, and how tools like ProShop ERP can make audit day feel like just another Tuesday. This isn't just about earning a certificate. It's about building a business where quality is baked into how you operate—every single day. If you're trying to compete in regulated industries—or simply want to stop cleaning up preventable mistakes—this episode is your blueprint. Segments (0:00) "He's a real quality guy": Dad jokes and introductions (1:12) Every day is audit day: Building a quality culture vs. chasing audits (4:24) Jess's background—from job shop QC to Raytheon to ProShop (9:27) What it takes to get certified as a lead auditor (11:03) Key differences between ISO 9001, AS9100, and ISO 13485 (12:27) Why regulated industry certifications are "table stakes" for growth (14:05) How certification shapes customer perception—and shop success (16:21) What a QMS really is (and why it's not just a binder) (17:42) The challenge of cultural adoption—from shop floor to CEO (22:30) Grow your top and bottom line with CLA (23:05) The first steps: quality manual, key processes, and KPIs (26:18) Cross-functional teams vs. solo efforts—what works best (28:08) How grants and workforce programs can help fund your QMS journey (31:03) Lessons from a painful audit—and how ProShop changed everything (35:00) Choosing the right certification body (registrar) (39:35) Stage 1 vs. Stage 2 audits—what to expect (41:53) Nonconformances: OFIs, minors, majors, and 8Ds explained (45:47) Wrap-up and preview of Part 2: How to build a great QMS (48:20) Register for Top Shops 2025! Resources mentioned on this episode https://www.highqa.com/ Register for Top Shops 2025! Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
Let's be real—every shop says they make quality parts. But doing it consistently? That's a whole different game. In this episode of the MakingChips Machine Shop MBA series, we break down what it actually takes to build—and sustain—excellence in quality control. From quoting parts you can actually make, to in-process inspections, to how your shipping paperwork could delay your cash flow, this episode covers the full spectrum. We dive into real-world strategies for building quality into every step of the process—from the first RFQ to the final shipment. We talk about ownership, team structure, risk-based IPC strategies, final inspections, and how a simple $100 reward created a culture of accountability on the shop floor. Whether you're building your first quality system or tightening up an already dialed-in process, this conversation will challenge you to think beyond just tolerances and calipers. You'll hear how quality isn't just about measuring—it's about quoting smarter, communicating across departments, and building a shop culture where excellence is everyone's job. This episode is packed with sharp insights and real-world stories from three shop leaders who know what it takes to deliver consistent, swit-level quality. Segments (0:50) Get excited for Top Shops 2025! (1:14) Why listening to MakingChips is SWIT (2:40) Why quality starts in quoting—before a chip is ever made (4:36) Aligning your manufacturing plan with your quality plan (6:35) Why you should track which tool cuts which feature (7:23) Probing vs. offline inspection: finding the right balance (8:27) Should quality report to operations? (Organizational insights) (11:41) Why balloon drawings still matter—and the tools to make it easier (14:30) Incoming and outgoing inspections for outside processing (16:48) When (and why) to keep quality in-house (17:41) First articles, first parts, and final inspection clarity (20:18) Grow your top and bottom line with CLA (20:57) Should machines sit idle during inspection? Risk vs. throughput (22:47) Calibration musts: Why you can't trust dropped tools (24:08) Catching bad tolerances before they hit the floor (26:00) Deviation requests: When it's worth asking (27:00) Rotating inspection plans and in-process strategies (29:53) Building inspection frequency around quantity and value (30:35) Peer checks and the $100 bill that changed everything (32:05) What "final inspection" really means at Hill Manufacturing (36:02) When paperwork mistakes delay payment—and damage quality ratings (37:37) Systematizing delivery to meet each customer's expectations (39:16) The bottom line? Quality is everyone's job (40:21) 3 reasons to check out Buy the Numbers Resources mentioned on this episode Get excited for Top Shops 2025! Grow your top and bottom line with CLA High QA Lights Out Automation Trap Series Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
What if your CAM software could learn from every part you've ever programmed—and make your next one faster, smarter, and easier? At Hexagon Live, we sat down with Ryan Pembroke to explore how ESPRIT EDGE is doing exactly that. As Hexagon's Product Manager for cloud-based production software, Ryan shares how this next-gen platform is helping shops streamline programming, automate workflows, and scale smarter with every click. If you've ever wished your CAM system could remember what worked, eliminate repetitive programming, and accelerate your path to the spindle, this is the episode for you. Ryan explains how Hexagon's new Nexus Cloud ecosystem—including tools like Hexagon Copilot and ProPlan AI—is designed to empower programmers, reduce onboarding time, and unlock serious productivity gains. From intelligent feature recognition to machine-aware automation and real-time learning, ESPRIT EDGE is all about putting past experience to work for future success. You'll hear how shops are reclaiming 75% of their programming time, how Swiss machining is finally getting the Edge treatment, and why the platform is built not to replace your team—but to amplify their talent. Whether you're programming complex parts or scaling new workflows across your machines, Hexagon's vision is clear: give users control, reduce the mental load, and continuously learn from what's already working. ESPRIT EDGE doesn't just help you make better parts—it helps you build a smarter shop. This is what automation looks like when it starts with the user. Segments (0:00) Intro from Hexagon Live and some Vegas fun (2:06) Meet Ryan Pembroke and learn about his role at Hexagon (2:45) What Nexus Cloud is and how it works with CAM (3:38) Modular access to apps—scale your tools, not your cost (4:21) Ryan's origin story in manufacturing (5:27) The evolution of ESPRIT EDGE for complex machining (9:53) Automated part copying across tombstones and setups (11:03) How user feedback drives product development (13:51) What excites Ryan today—The application of Hexagon Copilot & ProPlan AI (16:28) Listen to the Lights Out podcast to scale your shop the smart way (16:56) Continuous learning and real-time tool adaptation (19:45) How Espree Edge optimizes for tool changes (21:30) Vision for Nexus: cross-platform, connected manufacturing intelligence (23:13) Eliminate redundant work to unlock your team's creativity (24:38) How ESPRIT EDGE helps new users get up to speed quickly (25:29) Customer training, updates, and user support forums (27:45) Leverage the Nexus community forum (28:45) Cutting programming time and increasing utilization Resources mentioned on this episode ESPRIT EDGE Connect with Ryan on LinkedIn Nexus User Community CoPilot and Pro Plan AI Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
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