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Modern Marketing Engine podcast hosted by Bernie Borges
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Modern Marketing Engine podcast hosted by Bernie Borges

Author: Bernie Borges - Host of the Social Business Engine Podcast

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The Social Business Engine podcast showcases brands using social media technology across all functions in the enterprise including marketing, sales, customer service, HR, product development and commerce. Visit www.socialbusinessengine.com for show notes and links to resources mentioned in each episode.
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Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts The path to leadership in marketing can be a daunting one for women. Bernie’s guest on this episode is Tricia Sacchetti, VP of Worldwide Marketing for Learning Tree International, a leader in the IT training industry. Tricia shares the story of her journey to a marketing leadership role and provides actionable advice for women looking to have a fulfilling career in marketing including earning leadership roles in their organizations. Tricia initially started her career in journalism but found that the industry was a hard one to break into. She took her communications background and applied it to marketing instead. She has since worked her way to the head of worldwide marketing in the leading provider of IT training, an industry dominated by male leadership. Tricia is passionate about being a role model for other women on their journey in their marketing careers. This episode is brought to you by Gong.io, the number one conversation intelligence platform for sales. Gong helps you achieve revenue success, skyrocket rep performance and gain critical market intelligence. Get powerful visibility into your customer conversations with Gong. Head to www.gong.io to get started. Mentorship Is Key To Building A Successful Career for Women in Marketing No matter what industry you are in learning from other leaders’ experience is invaluable. Women especially stand to gain by associating with other women leaders in marketing. When done properly, a mentor can help women navigate career decisions, provide insights into other people’s leadership styles, and help propel them in the right direction.   A mentor can help women narrow their focus and niche into an appropriate marketing discipline as experience is gained. Many corporations have mentorship programs, so Tricia recommends check with the HR department before reaching out to individuals directly. There are also programs through LinkedIn and LeanIn.org where women can find join a local LeanIn Circle and build strong relationships with other women.  How Women Can Gain Visibility Early In Their Career Visibility is a key component of reaching higher levels of leadership in an organization, but the question is, how should women in marketing make themselves more visible? Tricia recommends finding projects to work on that showcase your skills and your leadership ability. Also, offer to help members of the leadership staff with tasks and projects that they are working on. Becoming visible requires time and a willingness to put in good hard work, but the return on that time usually pays off. By offering your time and skills, reaching out to other women in the organization, and making yourself available, you are showing your willingness to learn and grow. That drive and need to succeed will get you noticed. What Does It Mean To Be “Stratactical” As Women In Marketing Tricia has come up with her own word to describe an affliction that affects many women in the workforce. Women typically have a “do it all myself” mentality but need to learn to delegate tasks and think strategically while executing tactical details. A certain level of hands-on is needed to show that you can do the work, but remember that not every task is tactical, some are administrative. Women in marketing looking to be effective women leaders in marketing can only get to that pinnacle if they learn how to distinguish career priorities. Tricia warns that the more tasks you take on, the more your organization will put on your plate, but becoming a leader does not mean taking on every task. Think strategically about your career as well as the needs of your organization and execute those tactical moves needed to get you to your goals. Properly Navigating Workplace Culture Leads To Greater Opportunity Every organization has a vibe to its company culture that influences behavior and action in the workplace. Aside from linking up with a credible and invested mentor, understanding and navigating the culture in your organization will help women propel forward in their career. Attempt to understand the organization’s culture and model actions and decisions accordingly. Finding a mentor, understanding workplace culture, making yourself visible, and learning how to be stratactical are the keys to successfully becoming a woman of leadership in marketing. Tricia’s final advice for women in marketing is to be authentic, recognize your value within an organization, and realize when you’re the one holding yourself back. If you don’t have the skills needed for a role, learn them, and be enthusiastic about the drive to learn. Marketing needs women in leadership roles, and the roles are there. Follow Tricia’s advice to help you - and other women in your life - enjoy a fulfilling career in marketing. Featured on This Episode Tricia on Twitter: @piscestls Tricia on LinkedIn Tricia on Instagram Learning Tree International LTI on Twitter: @LearningTree LTI on LinkedIn LTI on Facebook: @LearningTreeIntl LTI on YouTube Lean In Circles Outline of This Episode [01:18] Welcome Tricia Sacchetti, VP of Worldwide Marketing at Learning Tree International (LTI). [02:37] Learn more about Tricia, LTI, and her role there. [04:38] Tricia shares more about her journey into marketing. [05:49] What is the first piece of advice Tricia shares with women in marketing? [07:07] How should women seek out mentors in their industry? [08:55] Should women in marketing seek out a niche or stay in a generalist role?  [11:34] Hear Tricia expand on a pivotal moment in her career and ABM versus ABE. [15:05] Tricia shares words of wisdom for creating visibility on the path to leadership. [17:40] What does stratactical mean and how do you use it? [20:38] Tricia gives advice on navigating the dynamics of culture in the workplace. [25:13] Bernie begins his summary of the conversation. [29:44] Hear Tricia’s final addition to the episode. Resources & People Mentioned This episode is brought to you by Gong.io, the number one conversation intelligence platform for sales. Gong helps you achieve revenue success, skyrocket rep performance and gain critical market intelligence. Get powerful visibility into your customer conversations with Gong. Head to www.gong.io to get started. LinkedIn Mentorship Groups Sales Management Matrix: gong.io/matrix The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts Understanding how customer conversations drive sales is a requirement in today’s data conscious business climate. With changes in technology happening daily, keeping up with what is and is not working in sales conversations is a must. Listen in as Bernie chats with Udi Ledergor, VP of marketing at Gong, about how customer conversations reveal key data points every business can and should use to increase the efficacy of their salespeople’s daily conversations with prospects and customers.  Two Israeli entrepreneurs founded Gong after searching for a solution to a sales dilemma and being unable to find it. After an abysmal quarter in one of their former companies, they sat down to listen to sales calls in an attempt to understand what’s changed in the current quarter versus a previous one. The call information that they found was an ineffectual data source because the recordings were poorly housed, labeled, and interpreted. To fill the gaps in the sales call data collection process, they created Gong, a conversation intelligence platform for sales and service personnel. Get the Vengreso State of Digital Selling with LinkedIn 2019 report to learn how sales professionals stack up on requisite modern selling skills. You’ll hear from 15 executives with their insights and key recommendations. You’ll also learn how you can arrange to get your own custom digital selling benchmark for your sales team. Just go tostateofdigitalselling.com. Why CRM Systems Fail The Modern Salesperson When a salesperson is conducting a sales call, they usually speak upwards of 6,000 words in a single conversation. The number of those words that make it into the CRM system for future conversations is typically closer to 30. This is because salespeople choose the words and they do not have the time to properly update and manage their CRM data.  Not only is the data provided in a CRM system an incomplete picture, but it is also inherently biased. Udi candidly notes that he has yet to meet a salesperson who willingly notates their CRM data with information regarding their actual performance on a call. The CRM was created to help sales managers and marketing leaders understand the sales activities within their company, but it is not helpful for the salesperson in the trenches who needs real-time data on their customer conversations.  How Does Conversation Intelligence Solve The CRM Dilemma? Gong is a conversation intelligence platform that records sales conversations and then mines the data found in those conversations to identify trends, areas of opportunity or threats, as well as success factors. The goal is for every sales representative to be able to learn from the top sales performers. What are they doing right? What are they doing wrong? Where are the areas of opportunity in changing the conversation from a maybe to a yes?  Udi reveals the process that Gong takes to record customer conversations and then label, house, and mine the recordings. Rather than creating extra steps for the salesperson prior to a call, Gong interfaces with their Google calendar and records any customer conversations noted on the calendar. Those calls are then identified, labeled, and stored for easy access and use.  Salespeople Have Found Tremendous Benefit In Using Gong One of the biggest concerns going into the creation of the program was determining how the average salesperson would react to having their calls recorded. While the practice of recording calls is fairly standard, the feeling that one is being recorded by “big brother” is hard to overcome. This has not been an issue with Gong users, however, because sales teams recognize the value that the conversation intelligence represents to their sales performance.  The training opportunity that the recorded calls represent is extremely advantageous both for new representatives and experienced representatives. Additionally, the calls are automatically transcribed and documented into the CRM system, so the representative no longer has to take that extra step of documenting a call in CRM. Additionally, Gong can set reminders on promised activities and alerts when sales conversations veer away from successful topics. How Customer Conversations Affect Marketing Practices  Marketing leaders can now use conversation intelligence to get closer to their market in real-time. They are hearing the voice of the customer as they discuss pain points and objections and can use that data to design campaigns. The marketing leader can also verify that the sales teams are using proper brand messaging and confirm that the message is being conveyed as intended. Marketers can get real-time feedback on the viability of their messaging. Using Gong’s conversation intelligence technology provides an endless supply of training material, real-time market information, and trend dynamics. The ability to pinpoint what works in a sales conversation versus what doesn’t is extremely valuable in today’s fast-changing sales landscape. Listen in as Udi provides insights into how measuring sales conversations in real-time can boost your sales and marketing results. Featured on This Episode Udi on Twitter: @ledergor Udi on LinkedIn Gong.io Gong on Twitter: @gong_io Gong on Facebook Gong on LinkedIn Outline of This Episode [01:02] Welcome to the show Udi Ledergor, VP of Marketing at Gong. [01:37] Listen as Udi shares the origins, history, and purpose of Gong. [03:09] What does marketing at Gong look like and focus on?  [04:11] Udi shares why CRM systems hinder sales conversations and training. [06:02] How machine learning and customer conversations enhance sales. [08:05] Udi shares the feedback they’ve received from salespeople regarding call recording. [15:40] Gong reveals success metrics at the people, deal, and strategy levels. [17:08] How integration with CRM, emails, and other platforms equal success. [18:24] What is the role of marketing in customer conversation and machine learning?  [21:02] Bernie begins his summary of the conversation. [25:14] Udi’s final thoughts and contact information.  Resources & People Mentioned Get the Vengreso State of Digital Selling with LinkedIn 2019 report to learn how sales professionals stack up on requisite modern selling skills. You’ll hear from 15 executives with their insights and key recommendations. You’ll also learn how you can arrange to get your own custom digital selling benchmark for your sales team. Just go to stateofdigitalselling.com. LinkedIn State of Digital Selling Report The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts In his 27 years of marketing experience, Steven Handmaker has seen the industry evolve tremendously. Over the years, marketing has become equal parts creative and data science melded together, connecting the dots to help increase sales. Steven has been on the marketing team at Assurance since 2004 and on this episode, he shares with Bernie Borges how marketing has evolved in his time there. Assurance is a B2B commercial insurance brokerage managing over 6,000 clients for all things insurance, to include property and casualty, employee benefits, life insurance, worker’s compensation, etc. Steven was the first full-time marketing person on staff and has worked to build the brand of not only the company but also the individual brokers. Listen as he shares how Assurance has evolved from the days of cold calling into the world of digital sales in an industry that has been around since the 19th century. Get the Vengreso State of Digital Selling with LinkedIn 2019 report to learn how sales professionals stack up on requisite modern selling skills. You’ll also hear from 15 executives with their insights and key recommendations. You’ll also learn how you can arrange to get your own custom digital selling benchmark for your sales team. Just go tostateofdigitalselling.com. Why Building A Brand Is The First Priority Of Marketing When Steven first started at Assurance, his initial focus was to build the brand of the company. Their goal was to be the “Google” of insurance in workplace morale and environment. They wanted to attract the top brokers, to their company and in Steven’s opinion, they’ve succeeded.  After building the Assurance brand, the marketing focus shifted toward its online presence. Steven realized that while Assurance needed a strong brand, so too did its brokers. The modern buyer does their research prior to interacting with a company, so their brokers need to be prepared to enter into conversations with potential clients at any point in their journey. Building the individual brands of their brokers became the new focus to widen the Assurance net of influence. How Social Platforms Affect Marketing Strategy To build their broker’s individual brands, Steven and the marketing department focused on building professional, branded social profiles. They recognized that the buyer was interested in what their brokers were sharing online both on their personal and professional profiles. They encourage their client-facing employees to share valuable content on their branded social profiles to establish their expert status in the industry.  Once their client-facing employees’ profiles were established, Steven’s team turned toward the entire company workforce. Assurance encourages every employee to brand their profile and share information about the company and the industry, expanding the online presence of Assurance. By using the digital signals of their potential clients, the marketing team creates content that speaks to their client’s pain points. That content is shared by their employees across all of their professional profiles. Why In Today’s World Marketing IS Sales In Steven’s words, gone are the days of marketing being singularly creative. They are no longer only the “make it pretty people.” Every marketing interaction is a potential sales opportunity and marketing and sales have become one. Marketing enables sales to do their jobs by providing useful data on the modern buyer.  The sales team uses the data provided to them through their marketing channels to reach out to pre-qualified clients. Every piece of content that the marketing department creates aims at bringing the modern buyer deeper into the sales process so that the sales team is working with qualified leads. Marketing continues to nurture those potential buyers making them warmer through every interaction with the company. How Marketing Leadership Has Evolved  As digital selling has become more prominent, the role of the marketing leader has turned toward being an educator. The marketing professional has to train and help salespeople use the tools provided to reach their target audience more effectively. The salesperson has to know their market. Not every interaction needs to happen online, but regardless of the industry, the broker needs to know how to engage using social platforms. No matter the industry or the target, salespeople need to prepare to be available and willing to respond quickly. Speed is important because the modern buyer is always on and so too should be the sales professional. Listen in to this episode with Steven Handmaker, CMO of Assurance to hear why education, speed, and marketing and sales alignment are the key focal points in Assurance’s marketing strategy.  Featured on This Episode Steven Handmaker on LinkedIn Steven Handmaker on Twitter: @handmaker Assurance Assurance on LinkedIn Assurance on Twitter: @AssuranceATeam Outline of This Episode [01:12] Welcome to the show Steven Handmaker, CMO at Assurance. [01:55] Learn more about Assurance and Steven’s role there. [05:00] Steven shares how marketing has evolved since he started at Assurance. [08:47] How did they deal with individual broker branding along with corporate branding? [10:14] Why salespeople alone are no longer the only brand ambassadors in a company. [11:36] How has Assurance prepared their brokers for digital selling?  [16:23] At Assurance marketing and sales are not just aligned, they are the same. [17:45] Learn how Steven empowers his brokers to view sales and marketing holistically. [19:38] How has marketing leadership evolved to succeed in today’s digital world? [21:52] Are the brokers adopting the new digital sales concepts quickly? [24:25] There’s a new expectation amongst modern buyers regarding speed and communication. [26:10] Hear Bernie’s recap of the episode. [29:52] Steven shares exactly how marketing has changed in his time with Assurance. [31:16] Connect with Steven. Resources & People Mentioned Get the Vengreso State of Digital Selling with LinkedIn 2019 report to learn how sales professionals stack up on requisite modern selling skills. You’ll also hear from 15 executives with their insights and key recommendations. You’ll also learn how you can arrange to get your own custom digital selling benchmark for your sales team. Just go to stateofdigitalselling.com. The State of Digital Selling Report The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.  
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts Bernie and his guests have discussed using AI assistant technology for increased marketing efficiency several times on the show and each time in a slightly different way. Bernie’s guest today is Kevin Colosimo, Senior Director, Digital Strategy and Innovation, North America Marketing at Oracle. Kevin describes how his team is augmenting their workforce with virtual sales assistants powered by AI to produce more conversation-ready leads, aka CoRE. Oracle is best known as the world’s leading provider of database software, but after investing over $6 billion in research and development today it’s recognized as the global leader in business software with a broad portfolio of solutions for companies of all sizes. Kevin is part of the North America Marketing team reporting directly to sales. His goal is to help marketing and sales work more effectively together to achieve better results. One solution his team is implementing is identifying conversation-ready leads faster with AI assistant technology from Conversica. If your company has considered integrating AI sales assistants into your sales and marketing workflow, you won’t want to miss this episode.  This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com What Are Conversation-Ready Leads And How Do They Impact Sales And Marketing? Kevin defines conversation-ready leads as those that are ready to talk with sales; they are actively in a buying journey. The issue that Oracle faced prior to implementing AI powered sales assistants was that marketing brought in tons of leads, but approximately 80% weren’t ready for a sales conversation. Neither sales nor marketing were happy because the leads weren’t converting fast enough into opportunities.  Oracle’s sales and marketing teams approached the problem in two ways. The first was to identify qualified leads through a machine learning lead scoring system. This system ended up being less than effective because the lead scoring model identified leads that hit several of the metrics, but they weren’t resulting in more conversation ready leads. The second was through implementing AI-powered virtual assistants. Rather than funneling more non-CoRe or non-conversation ready leads through the nurture campaigns, they pushed them towards the virtual assistant programs.  How AI Assistants Have Altered The Oracle Team Structure Oracle now has four virtual assistants that the marketing team funnels potential leads to when they are not conversation-ready. The four assistants Cynthia, Nicole, Isabella, and Wendy answer questions in a prompt and polite manner with responses specifically designed for certain projects. They also reach out to customers on a consistent and persistent basis that the human element cannot maintain. Through their conversations with the leads, the virtual assistants identify CoRe leads and automatically funnel those leads to the sales team.  By augmenting their workforce with AI assistants, Oracle has opened up opportunities for their reps to become more efficient and effective in their roles. Rather than nurturing leads that are not yet ready to be delivered to sales because they’re not yet ready to have conversations, the sales reps can focus solely on those leads who are “conversation-ready” because they’re in the buying mindset. The reps have more meaningful conversations with those buyers because of the information obtained by their virtual assistants. The result is faster conversion to opportunities. Of Course There Were Challenges When Implementing The New Program... As with all major infrastructure changes, there were certain challenges to overcome. The North American Marketing team at Oracle put in place three key principles that increased their level of success when implementing the AI assistants. Those principles were: 1) building an internal support system with program champions, 2) selecting the appropriate use cases for their pilot program, and 3) redesigning their email messaging to support helping versus selling.  Instead of moving the entire sales and marketing department to the virtual assistant program at once, they created specific scenarios in which to use the assistants. By starting small and selecting the right lead development reps and managers to work with, the transition to the use of virtual assistants was fairly seamless. When you show the positive impact a program has had on one group of reps, the rest of the teams are more likely to want in. The Results Of Implementing AI Assistants Into The Lead Workflow Oracle’s AI-powered virtual assistants have been operating for about a year as of this episode and their results have been positive to say the least. They are generating a high quality conversation-ready leads that convert faster into pipeline. While their sales teams receive fewer leads overall, the quality is much higher. They also KNOW that their AI assistants are better at identifying CoRe leads that convert into opportunities than their traditional nurture programs, which both the sales and marketing teams love! Cham - Insert image #3 here from the PPT supplied by Kevin. For more insights on how you can implement AI assistants into your lead generation programs, listen to this episode. Kevin gives an in-depth look at the process Oracle uses to implement the technology and how that implementation is positively impacting their sales and marketing results. Listen in for a unique look at the AI conversation. Featured on This Episode Kevin on LinkedIn Kevin on Twitter: @kcolosimo Oracle on LinkedIn Oracle on Twitter: @Oracle Outline of This Episode [00:53] Bernie introduces today’s guest, Kevin Colosimo of Oracle. [02:15] Kevin provides a quick background of Oracle and his role there. [05:07] What are the drivers that have pushed Kevin’s team towards an AI assistant? [06:58] How are “conversation-ready” leads defined?  [09:39] What approaches did Kevin take to define a model to produce more leads? [10:41] Why machine learning models reveal holes in the lead scoring approach. [13:30] How augmenting the marketing and sales teams with virtual assistants increased human capacity and efficiency. [15:17] Why the combination of AI and human resources led to increased volume. [19:40] How did Oracle overcome the challenges faced when implementing AI assistant tech? [23:35] Did the change in processes equate to increased conversation-ready leads?  [27:04] How the virtual assistants have changed Oracle’s messaging strategy. [28:18] Any unexpected outcomes from augmenting the workforce with AI assistants?  [29:55] What’s next for sales and marketing at Oracle?  [31:42] What is marketing’s role in building awareness and engaging customers?  [33:13] Hear Bernie’s summary of the conversation. [36:16] Kevin provides his final thoughts for the conversation. Resources & People Mentioned This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com Episode 188 of SBE - How Conversational AI Provides Marketing And Sales A Competitive Edge Oracle The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts Companies have used marketing automation software since the 1990s when the internet became widely accepted for business use. The focus of the first two stages of sales and marketing transformation was on automation and integration of the two departments in a direct selling model.  Bernie’s guest on this episode is Jay McBain, Principal Analyst, Channel Partnerships & Alliances, with Forrester. The third stage of marketing automation is through-channel marketing automation (TCMA) per Jay, and he explains why. Jay has spent 25 years in channels, started his own channel software company, and currently serves as local Channels Practice Manager at Forrester.  In this episode, Jay walks through the history of marketing automation, why through-channel marketing is the future, and what businesses can and should do today to prepare. This episode is full of great tips and information if your company is looking to move into the third stage of marketing automation to leverage distribution channels more efficiently. Get the Vengreso State of Digital Selling with LinkedIn 2019 report to learn how sales professionals stack up on requisite modern selling skills. You’ll also hear from 15 executives with their insights and key recommendations. Lastly, you’ll learn how you can arrange to get your own custom digital selling benchmark for your sales team. Just go to stateofdigitalselling.com. How TCMA Differs From General Marketing Automation With cloud technology and high-speed internet, sales and marketing automation software companies sprouted up like weeds. Now, where there were once over 150 marketing automation software companies, there are now about five major players. Companies created automation software to take all the bits of marketing from email campaigns to social media campaigns to direct marketing and automate many of those processes for maximum efficiency.  Traditional marketing automation tools focus solely on the brand itself and how to market the brand to the world. TCMA focuses on marketing through various channels, partnerships, and alliances to reach a larger audience in a more individualized and organic way. Because this means working with many channels, the automation process is more complex with many permutations requiring a multi-layered and faceted automation process.  Why TCMA Is The Third-Stage Of Marketing and Sales Transformation Sales and marketing leaders are tasked with increasing sales and profit margins quarter over quarter, but the market share is ever changing. Rather than increasing the number of salespeople, increasing the number of marketing partners makes the most sense for many businesses in many industries. Your product is vetted by your channels and then marketed to their audiences, giving your business a wider reach than experienced in the past. Jay uses Microsoft to illustrate the need for TCMA. Microsoft has over four-hundred thousand partners and brings on over seven-thousand five-hundred new partners each month. Microsoft runs a new campaign every month that has to be replicated four-hundred thousand times for each individual partner. Successful integration and on-brand marketing could not be accomplished by human managers alone, thus the need for TCMA. How Success Is Measured And Defined With TCMA. Companies measure the success of TCMA through the return on investment of the direct funding of partners with marketing tools and adoption of those tools. Because large channels might pay out billions of dollars in marketing funding to their partners, there are checks and balances in place to curtail fraud and overpayments. Measuring the actual return by the partners in the channel is one way to measure success. The overall adoption of the automation tools by the partners is another way of measuring success. The vendor or brand invests large sums of money into the automation tools, marketing materials, and training, and when properly adopted, the returns increase. Many partners, however, want the marketing tasks done for them rather than adopting the systems provided to them. This is specifically problematic within the technology industry. Why Adoption Rates In Technology Are Low And How This Is Changing Jay delves deeper into the challenges in the technology space by referencing the book The E-Myth by Michael Gerber. Essentially, many companies started in the last 20 to 30 years did so without much help from automation. The owners don’t see the value of changing the way they market to their customers and as such, they don’t see the need to integrate TCMA into their current marketing process.  This mindset is steadily shifting as more millennials make their way into leadership roles and look to make their mark in the technology space. Jay stated that he sees the tide of adoption rates steadily increasing in the technology sector as those millennials drive the third stage of marketing transformation forward. Listen in to learn more about hybrid distribution models and how the tools for marketing automation are layered for maximum efficiency. Bernie and Jay also discuss how sales and marketing integration has affected the channel and partnership departments. Additionally, learn why Jay believes market consolidation is on the horizon for TCMA software companies. This is an episode you won’t want to miss. Featured on This Episode Jay on LinkedIn Jay on Twitter Jay’s Blog Post: Through-Channel Marketing Represents The Third Stage For Sales And Marketing Leaders Forrester BOOK: The E-Myth by Michael Gerber Outline of This Episode [01:00] - Welcome Jay McBain, Principal Analyst, Channel Partnerships & Alliances for Forrester and modern marketing expert. [01:40] - Learn the third stage of sales and marketing transformation. [02:53] - Jay discusses Forrester and his role within the company. [03:56] - How through-channel marketing automation (TCMA) differs from general marketing automation. [05:53] - Further, learn why marketing through a channel is necessary in today’s world. [09:15] - Why the complexity of channel marketing requires a different type of tool.  [11:09] - Jay shares what level of TCMA is needed for those companies already using marketing automation tools. [12:40] - Learn why TCMA is the third stage of sales and marketing transformation through the example of the automobile industry. [14:18] - Why would consolidation occur in the TCMA process? [17:40] - How is success measured and defined in TCMA?  [20:51] - Why is the adoption rate for technology partners so low?  [23:01] - Learn why there is resistance to the use of vendor marketing funds and why that’s changing. [24:51] - Jay gives advice to those listeners who are in hybrid marketing strategies. [26:54] - Listen in for Bernie’s summary of the episode. [31:19] - Jay provides one additional point on why most marketing tools favor local business and how your partnership benefits from that favor. Resources & People Mentioned We’ve surveyed 862 B2B sales reps across five industries to measure their digital selling skills. The results we found validate a common concern among sales leaders – despite the digital age – most sales professionals lack the basic skills to find, engage and connect with the people they need to meet to start more sales conversations. Get the Vengreso State of Digital Selling with LinkedIn 2019 report to learn how sales professionals stack up on requisite modern selling skills. You’ll also hear from 15 executives with their insights and key recommendations. Lastly, you’ll learn how you can arrange to get your own custom digital selling benchmark for your sales team. Just go to stateofdigitalselling.com. Selling with Social Podcast Episode 115 - Leverage Your Channel Sales Partners to Grow Revenue Through-Channel Marketing Represents the Third Stage for Sales and Marketing Leaders, by Jay McBain The E-Myth by Michael E Gerber The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts Vengreso recently published an original report titled The State of Digital Selling with LinkedIn in 2019. We surveyed 862 B2B sales reps across five industries: professional services, technology, manufacturing, healthcare, and financial services to assess their digital selling skills. The sales reps were asked 10 multiple-choice questions about how they use LinkedIn in their sales activities to assess how their use of LinkedIn impacts their digital selling results. Tune into today’s episode as Bernie and his guest Kurt Shaver, Co-founder and CSO at Vengreso, summarize the key findings that are published in the 20-page report. Get the full report on the Vengreso website or at stateofdigitalselling.com. Don’t miss out on the full report’s finding to understand how reps are being effective in digital selling through LinkedIn. How Has LinkedIn Impacted Digital Selling? One of the key takeaways from The State of Digital Selling with LinkedIn in 2019 report is that LinkedIn has been severely under-utilized by sales and marketing professionals. Despite being the largest publicly available B2B database in the world, the number of professionals using the platform for sales engagement is disappointing. LinkedIn is a comprehensive tool sales professionals should use to find, engage, connect with, and foster relationships with potential customers. The scope and depth of information housed in the LinkedIn platform are enough to keep most sales professionals’ digital Rolodex full of prime prospects for years. It has already revolutionized digital selling among those sales and marketing teams who use it appropriately. Your LinkedIn Profile Is More Than A Resume Most LinkedIn users recognize the platform as a way to present a professional face to the business world. However, beyond uploading a professional picture and completing the resume portion of the bio, most salespeople fail to optimize their profiles. Sales professionals need to move beyond using LinkedIn solely as a resume and instead focus on presenting a profile written through the eyes of their target customer. The report shows that most sales professionals are unaware that LinkedIn allows you to upload a variety of media files to include documents, PDFs, videos, and reports. The backbone of digital selling is creating and maintaining credibility with your target customer. The percentage of salespeople using LinkedIn to repurpose existing content and spread new content is surprisingly low considering the power such information has in generating trust. Are Your Connections Referring You Business? It’s true that the quality of your connections is more important than the quantity, but approximately half of the sales professionals surveyed had fewer than 500 connections. The salespeople who generate the most revenue are those with the biggest network. Having a net of just anyone is not effective, but when you focus on connecting with large numbers of people in your area of focus, you enhance your ability to sell more effectively and consistently. When you have a large network, you have more people from whom to gain referrals. However, the number of individuals in sales who are not using their network for referrals is astounding. 93 percent of those surveyed in The State of Digital Selling with LinkedIn in 2019 report have not or are not sure if they have ever asked for a referral from their connections. Considering the networking opportunities on LinkedIn, this is a huge area of improvement needed by sales professionals. Why Aren’t Sales Professionals Using The Advanced Search Feature? Not only are sales professionals not using their connections often enough to generate referrals and leads, but they are also not using the Advanced Search feature within LinkedIn. Perhaps most salespeople are unaware that this feature exists since 40 percent of those surveyed indicated they have never used the Advanced Search tool. This feature provides sales professionals the ability to create and save searches to find people they want to connect with and create Search Alerts that notify the user of new contacts matching the search criteria. Those who know how to use the Advanced Search feature are more effective at prospecting on LinkedIn. Bernie and Kurt closed this episode with an invitation to get the full report to read key insights on how to use the findings gained from this survey. To get the full 20-page report just go to www.stateofdigitalselling.com. Featured on This Episode Kurt on LinkedIn Kurt on Twitter: @KurtShaver Outline of This Episode [1:04] Bernie introduces today’s guest Kurt Shaver, CSO, and co-founder of Vengreso [2:16] Bernie reveals the purpose behind The State of Digital Selling with LinkedIn in 2019 report and how the data was obtained. [3:40] Which version of LinkedIn are most sales teams using? [5:34] The version doesn’t matter so much as the training supplied to the reps. [6:33] How does the profile picture affect the efficacy of the profile as a whole? [9:03] Media takes your LinkedIn profile from a digital resume to a digital resource. [14:19] What the number of LinkedIn connections say about profile optimization? [17:01] Referrals through LinkedIn are tremendously underutilized. [18:55] LinkedIn’s least used resource? The Advanced Search feature. [21:08] How often are individual reps sharing content with their LinkedIn network? [25:28] Better sales calls are made when the sales rep does research. [26:29] Are salespeople using personal video messages in their digital selling tactics? [30:04] What does your LinkedIn SSI score say about your LinkedIn profile? [31:56] Download the report at stateofdigitalselling.com for additional insights. [32:35] Kurt’s final thoughts on the insights gained from The State of Digital Selling with LinkedIn in 2019 report. Resources & People Mentioned Episode 217 of The Modern Marketing Engine Podcast: The 4 Digital Selling Skills of the Successful Modern Seller Episode 242 of the MME Podcast: How Marketing & Sales Contribute To Digital Transformation At CenturyLink Episode 230 of the SBE Podcast: The Influential Role of Content in Sales Enablement Bill McDermott, CEO of SAP Eric Yuan, CEO and founder of Zoom Video Communications Episode 246 of the MME Podcast: The Career Journey of the Modern CMO Episode 251 of the MME Podcast: 3 Ways to Ensure Marketing And Sales Produce Measurable Results The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.  
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts B2B marketing teams strive to derive actionable insights from the vast amounts of data they collect to generate viable sales opportunities through buyer intent signals. They must have a strong definition of their ideal customer profiles (ICP), their target market segments, brand identity, buyer’s journey, and more. However, the volume of data is too much for marketers to identify buyer intent signals without the proper methods in place. In this episode, John Steinert, CMO of TechTarget explains the power of intent data and how marketers can harness it in account-based marketing (ABM). Be sure to listen all the way to the end, as John provides an in-depth view of the process through which TechTarget garners information supporting their buyer intent signals. How To Glean Buyer Intent From Buyer Behavior For the past 15 years, consumers and businesses have built patterns of buyer interest and intent in purchasing by consuming content on the Internet. Signals describe what businesses know about user behavior and how those interactions can provide insights into buyer intent. However, the number of interactions marketers can analyze on the Internet is intensely voluminous. Determining what information is pertinent to the buyer’s journey and what information is not is the goal of all sales and marketing teams. Using the information provided by buyer intent data to better distinguish interest signals versus purchase signals strengthens account-based marketing planning. Which Roles In Sales And Marketing Make Use of Buyer Intent Signals? Many roles in the marketing and sales groups can make use of buyer intent data, but demand generation marketers, inside sales and product marketers can use the data for maximum impact. The data identifies people at accounts that are in-market searching for solutions to a business problem, as well as who is responsible for purchasing that solution, and which direction from which that person intends to approach the solution. Product marketers use this information to understand customer requirements, which guides their sales enablement content and activities. Inside sales reps use the data provided to structure their outbound calls and identify and solve a prospect’s business problem. Demand generation marketers use the information to emphasize messaging that promotes the ability of their company to solve the specific business problem. The marketing team creates targeted messaging appealing to the ICP by addressing the problem from their point of view. Any Special Technology Requirements Needed To Harness Behavioral Data? Companies are getting much smarter at understanding their historical data and identifying the accounts they should be able to sell to. TechTarget focuses on the ideal customer profile and qualified accounts to provide relevant data to salespeople, allowing them to find the ideal starting place for sales outreach. Armed with the qualified accounts, outbound sales reps only need a computer and a phone to reach out to their identified warm leads. With the buyer intent data in hand, sales professionals make warm calls versus cold calls. Each account they contact will have already made their intent to purchase known. Even the smallest tech companies taking an ABM approach see huge returns when they enable their sales teams the ability to reach out to qualified versus cold accounts. How Does Buyer Intent Data Impact Sales And Marketing Team Structures? The beauty of buyer intent data is the broad use across many roles in marketing and sales. Almost all levels of sales including field sales, inside sales, and business development roles can benefit from the data provided by intent and purchase signals. Demand generation, advertising, and most marketing roles can use the information to better attract accounts that are looking to purchase a technology solution. The data allows both small and large teams to plan their ABM activities more cost effectively. TechTarget has generated massive amounts of gated content specifically developed to attract people who are searching for enterprise technology solutions. Buyers opt-in to consume relevant content that’s useful to their purchase journey. The gated content helps buyers learn about available solutions while making the seller and buyer interaction more efficient for both parties. This process has made TechTarget the global leader in purchase intent marketing. Featured on This Episode TechTarget - where John Steinert serves as CMO John Steinert on LinkedIn John on Twitter: @TechTargetCMO Outline of This Episode [1:03] John Steinert, CMO of TechTarget shares insights on B2B buyer intent signals. [2:33] What is TechTarget and who do they serve? [3:13] What are buyer intent signals and where do they fit in the marketer’s role? [5:24] The trick for marketers and sellers is learning how to prioritize high-value signals. [8:19] Purchase intent is a specific signal within a group of behavioral signals. [8:37] What is the difference between an interest signal and a purchase intent signal? [10:15] Who makes use of real purchase intent signals and what are their roles? [11:28] How does each role use the signal data? [12:35] What is in the data and what does it signify? How does it help the sales and marketing teams? [17:50] Where are clients in the adoption curve as related to the B2B buyer intent signal? [19:10] TechTarget allows salespeople to contact only sales qualified accounts. [22:48] Priority Engine allows sales teams to prioritize the accounts where people are showing purchase intent. [23:23] How does this technology impact marketing and sales team structure? [25:58] Bernie provides his summary of the conversation. Resources & People Mentioned Get the Vengreso State of Digital Selling with LinkedIn 2019 report, to learn how sales professionals stack up on basic digital selling skills. To get the report go to stateofdigitalselling.com. www.techtarget.com The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.  
 Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts The marketing and sales teams in fast-growing technology companies must be aligned to produce measurable results. Conversica is a fast-growing tech company with a leadership team dedicated to marketing and sales being tightly aligned. Learn what it takes to create united marketing and sales groups and how unity produces measurable results, with Rashmi Vittal, CMO, and Gregg Ames, CSO of Conversica. This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com How Traditional Marketing and Sales Alignment Is Defined Traditionally, marketing and sales have been organized independently of one another in an organization. The marketing team is responsible for brand building, lead generation and attracting opportunities in the market for a company. The sales team is responsible for diligently following up on leads to meet revenue targets. Historically, each department handled their individual tasks with individual goals rather than working collaboratively. Separating marketing and sales activities and goals has led to distrust and disagreement over many topics ranging from the quality of leads to the meaning of data and metrics. Each team sought to achieve their results based on their own goals. At Conversica, marketing and sales leadership works very collaboratively. In fact, their mindset is one of unity between marketing and sales with a shared focus on meeting the needs of their customer. The Ideal Customer Profile Explored And Defined Gregg explains that marketing and sales work closely together to define the ideal customer profile, aka ICP. Additionally, the success and delivery teams also play a key role in understanding their ICP. They have created a bullseye chart to define and illustrate their ideal customer profile. They constantly monitor their achievement in winning customers within their ICP and even explore winning outside their ICP bullseye. The leadership team at Conversica invests heavily in training and enablement. The more knowledgeable their teams are, the more effective they are in their sales conversations. Investing in ongoing training and in industry knowledge empowers and enables the sales team to grow their lead conversions. Both Gregg and Rashmi believe that collaboration has strengthened their vision of the ideal customer profile and the message they use to attract companies to learn how Conversica’s AI assistant technology can help improve their business results. Feedback From The Customer Success Team Fuels Change Deriving and interpreting feedback from the Customer Success (CS) team is critical to ongoing success. Customer Success interacts directly with the client and is the gateway through which both marketing and sales garner information about how they use Conversica. These insights enable them to be responsive to the needs of the customer during the buyer’s journey. The collaborative work between marketing and sales enables them to revise the sales process as needed. Customer Success teams also play a paramount role in reducing “churn.” Their feedback on how the customer uses Conversica‘s products, allows the marketing and sales teams to take action to minimize churn and maximize winning best-fit customers. How Mutual Accountability Drives Performance Gregg and Rashmi are impressively passionate about how their teams are accountable to each other and to the company. They both want Conversica to succeed and stay profitable and they understand they must win together through collaboration. Digging into the data together, evaluating operational details, and working together on a shared view of the business allows them to optimize their time and make adjustments where needed. Rashmi explains how working together through open lines of communication builds and maintains mutual respect and trust. This allows the teams to work more effectively. Gregg touches on how marketing and sales are not static. United marketing and sales teams continuously adapt and refine their processes. Building integration and collaboration across marketing, sales, and customer success play a huge role in Conversica’s ability to create measurable results while being adaptive to evolving market dynamics. Featured on This Episode Rashmi Vittal on Twitter: @rashmivittal10 Rashmi Vittal on LinkedIn Gregg Ames on LinkedIn Conversica on Twitter: @MyConversica Conversica on LinkedIn Conversica on Facebook: @conversica Outline of This Episode [1:07] Welcome Rashmi Vittal, CMO, and Gregg Ames, CSO at Conversica [2:19] What is Conversica? [2:40] How is AI assistance providing value for sales and marketing teams? [3:48] Rashmi discusses the traditional definition of marketing and sales alignment. [4:57] Gregg defines the ideal customer profile for Conversica. [8:32] Gregg and Rashmi unpack the role of the customer success team. [10:45] What does it look like to be united in marketing and sales at Conversica? [14:42] How do you create mutual accountability in moving toward performance goals? [17:22] Stronger alignment is more collaborative and creates better results. [18:56] Sales and marketing is a process of continuous improvement and collaboration. [19:28] How alignment affects team staffing. [21:36] Bernie’s summary of the conversation about sales and marketing alignment. [25:20] Rashmi notes that Conversica is at the beginning of the journey to unity. Resources & People Mentioned This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com Conversica The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts   A marketing executive’s go to market strategy depends on whether their company is in an established category — going after market share gains — or if they are in a new category that requires awareness building for the category itself. Utpal Bhatt is the SVP of marketing at Qubole, a SaaS platform that processes cloud data and provides support for many large companies such as Oracle and Lyft, as well as many start-ups. Utpal heads up marketing and is responsible for brand awareness, product marketing, and lead generation. In this episode, Bernie and Utpal discuss the different go to market strategies that should be used when entering a cold market versus a hot and happening market. Listen to learn how to determine if you should create a new marketing category or if you are in an existing category and need to differentiate your product. This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com Where Should You Start When Creating A Go To Market Strategy? According to Utpal, the first thing a marketing leader must decide when determining how to market a new product is whether the product belongs to an existing category or needs to be defined as a new category. All subsequent decisions such as team building, content strategy, and marketing direction stem from this initial decision. Determining if your product belongs in a new category versus an existing category requires looking at your competitors. Do you have competitors that have very similar products and services? If so, you’ll likely be entering a “hot” market. If you do not have direct competitors, then you will need to consider building a new category to market your product or service. How To Create A New Category If you find that the best strategy is to create a new category, prepare to build the audience for the category. The key to successfully creating a new category is to drive awareness, encourage adoption, and look to capitalize through monetization. Driving awareness requires having the right spokesperson, someone able to describe and articulate the value of the category and how it addresses a business problem for your target customer. You then need to build awareness by creating content that supports the thought leadership of your product within the category and provide training initiatives. Once you have a spokesperson and content for this person to share, you then need to create a platform for your speaker to market from. Hosting events and creating a social media platform are just two of the ways that your spokesperson can reach your audience. After you have driven awareness to and about your product within the category, you then need to encourage adoption of that product. This is done by creating a community of people who are excited and motivated to spread the word about the value of the product. Your community will want to write blogs and post on social media because they “love” the product and the category. Finally, the goal of every marketing campaign is to capitalize on monetization. When creating a new market category, monetization is a long game that is best enhanced with appropriate targeting and segmenting of the community you built during the adoption phase. As awareness grows and adoption solidifies, monetization occurs with a portion of the loyal community you have built. Differentiation Is Key To Marketing In A Hot And Happening Category If your product already has a category to market within, then the key to a strong go to market strategy is differentiation. How does your product differ from others in the category, and how are those differences beneficial to your target customer? Take hold of market-share by creating content and a messaging strategy that works together to differentiate your offering from the rest of the competition. Should Your Go To Market Strategy Change Based On Category Heat? Going to market in a new category versus one in a hot and happening category requires a very different team building strategy. When you are building out a category, you initially need a renaissance sales rep, a person who will approach all aspects of the product and can hand-hold each prospect through the entire process. Once the category is established and built out, the type of salesperson you need to hire is very different. In a hot market, the category has already been created and built out. Rather than explaining the value of the category to a prospect, the salesperson needs to identify the most likely prospects based on recognized need. The goal is not to go after every single person in the category but to target those businesses and prospects who are most likely to recognize how your product meets their need in the category. For example, when analytics was a new category, the renaissance sales reps explained the value of analytics. Now, data analytics sales reps sell the unique virtues of their specific analytics system to prospects who are best-fit candidates for their analytics product. If you are creating a new category, your content needs to speak to the benefits and of your product and how to use it within the category. In a hot market, your content needs to show how your product is unique and valuable as measured by authorities in your niche. While there are many other concepts and ideas to consider when evaluating entering a hot versus new market, this conversation provides a wonderful high-level overview of considerations when choosing your marketing category and strategy. Don’t miss this opportunity to learn from this conversation with Utpal Bhatt! Featured on This Episode Connect with Utpal on LinkedIn Utpal Bhatt on Twitter: @bhatt_utpal Qubole - the company where Utpal serves as SVP of Marketing Qubole on Twitter: @qubole Qubole on Facebook: @qubole Connect with Qubole on LinkedIn Outline of This Episode [1:50] Introduction to Qubole and Utpal’s role as SVP of Marketing [2:54] Should you create a new category or enter an existing category? [4:20] Where do you start when creating a new marketing category? [5:30] The three-step approach to creating a new category [5:55] What does it look like to drive awareness, adoption, and monetization? [7:00] Awareness: You need the right salespeople, content factory, and exposure plan? [10:10] Adoption: Easy to access education, training, tips and tricks, and samples [12:00] Monetization: Requires targeted audience segmentation based upon the community that was built in the adoption stage [14:55] Build your team gradually beginning with the awareness and adoption groups [17:58] When in an established category the strategy should be differentiation-centric [20:10] Distinction in going to market in a new category versus an established category [25:15] Bernie’s summary of the conversation Resources & People Mentioned This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com Hubspot’s 2019 Inbound Event The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.
Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts Marketing and sales alignment in manufacturing has undergone an evolution as digital transformation has become more pervasive. Some tried-and-true methods have become less effective because of the change in buyer habits. In this episode, Bernie speaks with the head of sales and the head of marketing at Kadant Johnson - a manufacturing company - about their digital sales transformation journey. You won’t want to miss this episode as Dr. Wes Martz, VP of Marketing, and Carl Howe, VP of Sales, discuss how embracing digital transformation at Kadant has positively impacted their marketing and sales alignment and practices allowing their teams to reach customers previously unavailable to them. This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com How Tried And True Traditional Marketing Strategies Have Evolved Kadant Johnson is a manufacturing company that has been in business since 1930. They manufacture and distribute mechanical sealing devices that allow their industrial manufacturing customers to create paper towels, aluminum foil, corrugated cardboard boxes, etc. Traditionally their marketing and sales strategy has focused heavily on printed collateral, public relations, trade shows, and focusing on long-standing relationships in their key industries. Their message of value has not changed but how they communicate their messaging has changed. Dr. Martz discusses Kadant Johnson‘s evolution from print media to their website in the 90s, to their content marketing strategy and SEO focus providing them greater visibility in the online space. Their time and marketing spend are significantly directed toward their digital marketing platforms and being present in the major social media channels. These changes have increased the Kadant Johnson brand’s reach, which lends itself to a warm, direct selling environment. Digital Transformation Has Fostered Greater Marketing And Sales Alignment Carl speaks on how the Kadant Johnson sales force focuses on selling its products to three primary industries. Their brand name recognition is strong and recognized within those core industries, and each customer relationship leads to the next. They struggled, however, with building relationships in their secondary markets because the relationships were not there and the buyer has changed. Digital transformation is allowing his sales teams to reach out to the potential customers they want while also allowing them greater access to their company. In this approach, marketing and sales are aligned to create greater reach through digital practices and processes. The marketing teams build various funnels by generating appropriate content. When the customer moves through the funnel, the sales team takes over and maintains the message while providing further value that builds confidence in the brand. The sales team has also developed a greater ability to reach customers through digital channels that were previously unattainable, creating much greater marketing and sales alignment. Has The Changing Buyer Persona Affected Manufacturing Sales? At Kadant Johnson the traditional relationship-centered marketing and sales approach is as strong as ever, but how they foster the relationship has changed. Dr. Martz discusses how customers have evolved along with changes in the digital marketing world. Many times the buyers have also already researched Kadant before they ever look to engage with a salesperson. Dr. Martz takes this one step further in discussing the changing demographics of their customer base. The modern buyer is more educated, well read, younger, and brand focused. Rather than the buyer wanting to foster long-term relationships, they are looking online to find effective solutions that do not require a great deal of time to learn about and getting quick answers to questions.. How Digital Transformation Is Revolutionizing Sales Alignment And Processes Carl further discusses the changes that the increased online presence has made on the sales processes at Kadant. Traditionally, their sales team would drive down the road, see a smokestack, and reach approach the receptionist to find the gatekeeper at the company. Their sales team now uses LinkedIn and other platforms to find their potential customer’s information and to reach out through social media. The sales team has evolved from being focused mostly on face-to-face sales conversations to seeking out initial online engagement to start a conversation. From LinkedIn’s 3rd Annual “State of Sales Report,” one of the data points is that 62% of decision-makers read a salesperson’s LinkedIn profile looking for an informative profile before deciding to talk with that salesperson. Carl mentioned how surprised he is that customers and other people reach out and find him on LinkedIn and his salespeople without them always having to reach out. Kadant’s Digital Transformation Journey Unveiled Dr. Martz discusses the Kadant digital transformation more fully by bringing the conversation back to their updated LinkedIn profiles. Many businesses now use LinkedIn to research their potential vendors. Just as Kadant researches their potential clients, they know that they too are being researched and have arranged for their entire sales team to have their LinkedIn profiles made over into a resource for their current and prospective customers. The next step in their journey is to increase engagement between their sales teams and their prospective buyers on LinkedIn. The goal is to focus their traditional method of targeting their ideal industries and use that focus in digital channels, engaging with people in their target industries. Dr. Martz also wants to increase recognition of their company wins to create more excitement among the sales and marketing teams and increase their momentum through their use of LinkedIn. Carl Howe and Dr. Wes Martz expect to see the changes in behavior in their sales and marketing departments continue to build momentum accelerating their ability to sell and market Kadant Johnson in this new digital age. They have already seen some big wins and are looking forward to more. They have also noted a positive response from others in their organization. While Kadant Johnson has a decentralized corporate structure, their peers have noticed and are interested in learning how they too can benefit from the digital transformation that Dr. Martz and Carl have launched. Featured on This Episode Connect with Wes on LinkedIn Connect with Carl on LinkedIn Kadant Johnson on LinkedIn Kadant Johnson on Twitter:@Kadant Outline of This Episode [2:20] Introduction to Kadant Johnson, what they do, and who they serve [4:25] How Kadant Johnson started their marketing efforts [5:25] Traditional marketing practices that are still effective - Targeting [6:15] Marketing strategy has always been value-based but the medium has changed [7:25] Keywords and consistent presence have transformed Kadant Johnson’s outreach [8:43] Sales targeting is focused on 2 to 3 industries with long-established relationships [9:55] Digital marketing has revolutionized the relationship building side of the sales process [11:43] Evolution of the customer and how that affects sales and marketing strategy [14:30] The modern buyer is more educated than in the past; they do their research [17:10] How does the sales group get in front of potential customers? [19:30] How is LinkedIn providing avenues for market research and customer outreach? [20:55] Digital transformation is a journey - where is Kadant Johnson on the journey? [23:35] Digital transformation comes down to a behavior change [24:30] Discuss how the C-Suite views the digital transformation in sales and marketing [27:03] Bernie’s summary of the show Resources & People Mentioned This episode is sponsored by Conversica, AI software for marketing and sales that fosters real conversations to discover the most qualified sales opportunities. Learn more at https://conversica.com Byron Matthews, CEO - Miller Heiman Group - “The modern buyer has become better at buying faster than sellers have become at selling.” LinkedIn 3rd Annual State of Sales Report The Selling With Social Podcast with Vengreso CEO, Mario Martinez, Jr Connect With Bernie and Modern Marketing Engine https://www.Facebook.com/modernmarketingengine/ https://www.linkedin.com/in/bernieborges/ https://twitter.com/bernieborges https://instagram.com/bernieborges https://Twitter.com/MMEnginePodcast   Subscribe to Modern Marketing Engine Apple Podcasts |Stitcher |Google Play | Google Podcasts There are TWO WAYS you can listen to this podcast. You can click the PLAYER BUTTON at the top of this page… or, you can listen from your mobile device’s podcast player through the podcast subscription links above.
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