Moving Matters

In this episode, Vince Burruano, President of Vince Burruano Consulting Services, discusses how he has had 2 stints of working within the industry, the first as Sales Leader within Office Movers (2.5 years), and the second as Vice President of Sales for Commercial Services for JK Moving Services (8 years). Today Vince is a consultant to the moving industry, helping business owners and leaders in making their companies become more successful, something Vince has been doing for the past 3 years. Vince has had many challenges within the industry, however, the two discussed are, finding the right talent, and the way Sales Professionals and others are treated once they are a member of the company. Vince wouldn’t want to change anything from his moving past because he is fearful making a change in one regard would alter everything else. Vince’s highpoint of being within the industry was his experience during Covid, where even when he had to reduce the size of his team, he still grew the business to be more successful. The one thing Vince would like to change within the industry is the mindset of individuals, especially company owners and leaders. The advice Vince would give himself just starting out within the industry again is to spend as much time as possible building the team, and more importantly the culture. In the next 5 years Vince hopes to continue to carve out a niche for himself within the industry. Industry wise, Vince hopes that the industry continues to evolve in a good way. Outside of the industry Vince is spending more time on photography and has a huge passion for reading books (physical not digital). And as always, we end Moving Matters with a funny moving story, in fact three, and are all related to Vince’s son. Enjoy! Links to Vince Burruano: * Website (https://www.practical-sales-wisdom.com/) * Linkedin (https://www.linkedin.com/in/vincent-burruano) * Understanding Millenials (https://www.practical-sales-wisdom.com/_files/ugd/95a04f_15fb93f8ee554b6792579c584b5ce55c.pdf) Special Guest: Vince Burruano.

In this episode, Andy Carr, a former removal company owner, discusses how he began within the industry over 50 years ago from the age of 10/11, as a lift boy at weekends for his father’s company Romford Office & Commercial (ROC). Andy is a former (BAR) Commercial Moving Group chairman, and today is still very much involved within the industry, being a BAR inspector, a QSS auditor, the lead judge in the (BAR) Commercial Mover of the Year competition, and a practicing business coach and consultant, under his company The Moving Shop. Andy has had several challenges within the industry, a major warehouse fire in 1988 which totally destroyed everything the company had built, clearing the Commercial Union floors of the Baltic Exchange Building shortly after the Saint Mary Axe (London) bombing on April 10th, 1992 (where incidentally Andy and a crew were working an hour before the bomb went off!), and becoming an auditor for QSS. The one thing Andy would like to change from his moving past is to have not grown by acquisition, which was a recommendation from his bank! Andy has a couple of highpoints of being within the industry, firstly, winning Commercial Mover of the Year award at the same time as winning East London Growth Business of the Year, and secondly, becoming chairman of the (BAR) Commercial Moving Group, where during his tenure he introduced the quality standard for commercial moving (BS 8522). The one thing Andy would like to change within the industry is to see it recognised as a profession, as it is in so many other countries. The advice Andy would give himself just starting out within the industry again is network, by attending BAR area meetings, conferences & seminars, and getting involved. In the next 5 years Andy hopes his days on the road are over, however he still wants to continue offering his coaching, as this can be provided remotely. Industry wise, Andy wants the solicitors and conveyancers to get their act into gear and sort out the completions (for the domestic market), and for the CMG (Commercial Moving Group, or soon to be WRG - Workplace Relocation Group) to be more recognised by FM’s (Facility Managers). Outside of the industry Andy is a keen West Ham fan, he used to play golf and would like to take it up again. Andy has a passion for cooking, enjoys country walks and he together with his wife volunteer at the village community shop. And as always, we end Moving Matters with a funny moving story, in fact three, plus Andy tells a few during this episode too. Enjoy! Links to Andy: * LinkedIn (https://www.linkedin.com/in/andycarr/) Special Guest: Andy Carr.

In this episode, Ed Katz (Reverend), of International Office Moving Institute (IOMI), discusses how he began within the industry nearly 50 years ago, starting at the very bottom as a mover/helper (porter) before starting his own company Peachtree Movers in 1976 based in Atlanta. Ed sold Peachtree Movers in 2000, and in that 24-year period Peachtree Movers completed nearly 50,000 local office moves. During Ed’s time at Peachtree Movers, he created several inventions, the Space Gobbler being one, an inflatable device that filled the available space within desk drawers, and the Spider Crane being another, a hoist that allowed wide lateral file cabinets to be moved without the need to remove the contents. Today Ed teaches (and preaches) his 3-day office moving seminar, which if you don’t catch in person, you can now watch online. One of Ed’s challenges within the industry is trying to get people to think outside of the box to differentiate themselves from the marketplace. The one thing Ed would like to change from his moving past is to have taken the kind of training Ed provides the industry today, as he had no industry mentor to learn from so everything was self-taught from the school of hard knocks. Ed’s highpoint of being within the industry was going out on moves and listening to the customer reactions and seeing the appreciation for making the service more user friendly. The one thing Ed would like to change within the industry is to ensure that new contractor businesses (those that never render the actual service) are certified. The advice Ed would give himself just starting out within the industry again is get training, differentiate himself, listen to the customer and focus on one specific sector. In the next 5 years god willing Ed will not be room temperature, but continues to see himself advising, coaching, consulting and teaching. Industry wise, Ed see’s people returning to the office and therefore a higher demand for commercial moves as current empty buildings begin to fill again. Outside of the industry Ed spends an hour a day at the gym, but Ed just loves to coach, train, teach and consult as business is his hobby. And as always, we end Moving Matters with a funny moving story, regarding a trip to the can. Enjoy! Links to IOMI: * Website (https://officemoves.com/) * LinkedIn (https://www.linkedin.com/in/ed-katz-63b14910/) * Facebook (https://www.facebook.com/International.Office.Moving.Institute.IOMI) * Twitter (https://twitter.com/EdKatz2) Special Guest: Ed Katz.

In episode 90, Jacob Dolan, Business Development Executive of Reason Global, a second-generation mover, discusses how he began within the industry at the tender age of 14, working in his father’s company, Greens Removals in Suffolk. Not only has Jacob worked in the family business, but he has also worked for Pickford’s (in their Anglo Pacific office) and Crown Relocations. Today, Jacob works for Reason Global, specialist insurance brokers within the Moving & Storing industry. Jacob’s biggest challenge was being the boss’s son when he was younger where he had to work harder, faster, longer, than anyone else in order to gain respect from staff members. Jacob’s current challenge is combining his moving knowledge with insurance. Jacob is reluctant to look back and change anything from his moving past, but if he had to it would be to have remained in the family business longer, to have obtained his HGV driving licence, and to have got involved with BAR and YMG (Young Movers Group) earlier. Jacob has two highpoints of being within the industry, the first being at Reason Global, and the second running the London Sales Centre for Crown Relocations at the age of 25. The one thing Jacob would like to change within the industry, apart from perception (as many previous guests have stated), is the balance of technology with in-person meetings. The advice Jacob would give himself just starting out within the industry again is that everyone you meet can teach you something, so listen and learn from others. In the next 5 years Jacob sees himself still at Reason Global and attending as many industry events as he can. Industry wise, Jacob sees a continual trend in smaller shipments, and a rise in the use of smaller vehicles, such as lo-loaders. Outside of the industry Jacob enjoys chasing around after his young family, playing rugby, golf, and live sport in general, whether watching or playing. And as always, we end Moving Matters with a funny moving story, regarding a swimming pool, some absurd outfits and some quite surprised homeowners. Enjoy! Links to Reason Global: * Website (https://www.reason-global.com/) Special Guest: Jacob Dolan.

In this episode, Mark Brett, Owner of Anglo French, discusses how he began within the industry nearly 40 years ago, after being brought up around trucks due to his father’s haulage business. Mark’s father’s haulage business branched into removals, firstly providing local moves in Kent and then progressed to specialising in Spain, forming Anglo Spanish where Mark learned his removals trade. During Thatcherism, moves to Spain dried up and coupled with his father’s health, Anglo Spanish closed. After a short spell (5 years) of owning and running a fishing tackle shop (his boyhood dream), Mark sold up, bought his first truck, and returned to removals, forming Anglo French (approximately November 1998), which specialised solely in France, where Mark even relocated himself too, for 5 years. Mark’s biggest challenge has been staff and finds that the younger generation are insecure. Mark would like to change two things from his moving past, being braver at times (should have brought his own warehouse), and to have spent more time enjoying some of the fantastic places he’s delivered too. Mark’s highpoint of being within the industry is getting Anglo French (starting from nothing) to where it is today. The one thing Mark would like to change within the industry is regulation, and does see it being part of our industry, but is still a long way off. The advice Mark would give himself just starting out within the industry again is not to change the path he’s been down. In the next 5 years, or sooner rather than later, Mark sees himself out of the industry as his exit plan comes to fruition. Industry wise, Mark sees a lack of experienced drivers and porters coming through being a concern, domination from the larger nationwide companies as they continue to purchase established family businesses, and key exchange will only improve as the current system cannot continue. Outside of the industry Mark enjoys his carp fishing, and even competes in the British Carp Angling Championship. Mark also enjoys watching his beloved Liverpool FC and helps out with coaching at grass-route level for his daughter’s team. And as always, we end Moving Matters with a funny moving story, but not just one, three! Enjoy! Links to Anglo French: * Website (https://www.anglofrenchremovals.co.uk/) * Facebook (https://www.facebook.com/anglofrenchremovals) * Twitter (https://x.com/AFrenchRemovals) Special Guest: Mark Brett.

In this episode, Larry Kruger of Customized Moving, discusses how he began within the industry close to 45 years ago where he has spent all of those years in sales. Customized Moving is Larry’s consulting business which he started in 2023 and is based in Ottawa, Ontario, Canada. Customized Moving provides consumer, corporate, and moving industry services. Larry also provides an online sales training course and has written the book on moving, called “Relocating – A Handbook for Moving Long-Distance” which is primarily aimed at the consumer. Larry’s biggest challenge was to find and develop business, for 20+ years all of Larry’s calls were outgoing! Getting in front of clients is the challenge now as the entire sales cycle has shrunk, with the sales funnel shortened. Larry wouldn’t change anything from his moving past, even though he has lost some big accounts he has always found that as one door closes another door opens. Larry’s highpoint of being within the industry is sales, and therefore develop customers, which regardless of the size of the move, whether it be a multi-million-dollar account, or a small local move, still to this day gives Larry that hit of adrenaline and excitement. The one thing Larry would like to change within the industry is to bring back professional consultative sales. The advice Larry would give himself just starting out within the industry again is to hold the course as you will go through trials and tribulations, keep your integrity, and always build your own brand. In the next 5 years Larry sees himself continuing on within this wonderful industry for as long as he can. Industry wise, Larry sees the industry changing dramatically on the sales end of things, especially the corporate side of the industry. Outside of the industry Larry enjoys renovating his wife’s old house in Quebec, playing golf, and traveling. And as always, we end Moving Matters with a funny moving story, regarding a corporate contract with a major bank. Enjoy! Links to Customized Moving: * Website (https://customizedmoving.com/) * LinkedIn (https://www.linkedin.com/in/larry-kruger-6929aa/) * Sales Training Course (https://customizedmoving.teachable.com/p/home) * Book (https://a.co/d/7KStmdB) Special Guest: Larry Kruger.

In this episode, Aubrey McCarthy, Managing Director of AMC Removals, discusses how he began within the industry at the tender age of 16, to fund himself while still in education, by advertising that he could move stuff for people locally. 3 x master’s & 1 x degree later, Aubrey remains within the moving industry and still hasn’t found a proper job! AMC Removals is based in Dublin but also has an office in San Miguel, Spain. AMC Removals covers all of Ireland and has 3 road-trains in Europe on a weekly basis, and also run 3 x 18 tonne drop bodies, 7/8 x low loaders and 2 x Pantechnicons. AMC Removals offer both containerised storage (approximately 1,000) and self-storage. Aubrey has faced two challenges, firstly, finding that the moving industry is a closed shop, where newcomers are viewed suspiciously, and he can totally understand why, and secondly, it was very difficult to get good staff, so he now has policies and schemes in place to attract and assist them. The one thing Aubrey would like to change from his moving past was to send his late father to industry related conferences where, as a playboy, he would have entertained and put AMC Removals on the map. Aubrey’s highpoint of being within the industry is growing the business organically and becoming a high-end quality mover, where Aubrey has moved the likes of Lord Andrew Lloyd-Webber, and more recently undertaken a move which cost half a million!!! The one thing Aubrey would like to change within the industry is having the industry as a whole wake-up to IT, and re-educate the crews, and even agents, to be more IT friendly. The advice Aubrey would give himself just starting out within the industry again is that the raw materials to your business are your trucks, but the key raw materials are your staff, and you have to treat them as your greatest asset, as well as listen to them too. In the next 5 years Aubrey sees himself as Auctioneer once again for the annual BAR Conference, and opening a wing in his detox centre for attendees! 😊 Industry wise, Aubrey sees huge changes, with IT playing a very important role, and reducing volumes, especially with furniture becoming more and more disposable. Outside of the industry Aubrey has a huge impact on people’s lives. Thanks to being within the moving industry Aubrey ensures 500 homeless people are fed daily in Dublin, has over 200 people in social housing, and has 7 centres for helping people. In 2023 Aubrey was awarded the Trinity College Alumni Award for his contribution towards social impact, and this year was awarded the Red Cross Humanitarian of the Year, as well as the prestigious Lifetime Membership Award by the Royal Dublin Society! And as always, we end Moving Matters with a funny moving story, regarding Ireland’s Strictly Come Dancing. Enjoy! Links to AMC Removals & Storage: * Website (https://www.amcremovals.ie/) * Facebook (https://www.facebook.com/amcremovals/) * Twitter (https://twitter.com/amcremovalsire) * YouTube (https://www.youtube.com/channel/UCF46NJynUaVaKbReysVvUVg) Special Guest: Aubrey McCarthy.

In this episode, Steve Sole discusses how he began within the industry just over 20 years ago, where he used to run his own business, Nice Man Big Van, in Brighton, which started from owning a luton van to carry his helium balloon, which he used for aerial photography, something he discovered during his solo travels early on in life. Steve ran Nice Man Big Van for 16 years, before reluctantly giving it up in 2019 due to ill health, caused by stress. Today, Steve works part-time for Global Immigration Relocation Moving Spain, based in Madrid, where he is helping with networking their business and social media presence. One of Steve’s challenges was trying to recruit reliable and trustworthy people. Steve would like to change two things from his moving past, firstly, to have learned more about the HR side of the business, and secondly, to reach out more to help being offered (and to even ask for help) from individuals today. Steve’s highpoints of being within the industry are achieving just under 900 verified Checkatrade reviews for Nice Man Big Van, as well as some of the people he got to move. The main thing Steve would like to change within the industry is the key exchange, but also dealing with unreliable porters. The advice Steve would give himself just starting out within the industry again is to vet staff better, and to remain at a small and manageable size. In the next 5 years Steve hopes to see his website, worldwideporters.com take off and be turned into an app. Industry wise, Steve sees automation taking over in the forms of AI, robots and driverless vehicles. Outside of the industry Steve enjoys cycling, but sold his bicycle before he relocated to Madrid, but he did keep and take his conga drums and electronic drumkit which he plays. Steve also enjoys magnet fishing with his wife. And as always, we end Moving Matters with some funny moving stories, of a sexual nature. Enjoy! Links: * Linkedin - Steve Sole (https://www.linkedin.com/in/steve-sole-72a1951a4/) * Linkedin - Global Relocation (https://www.linkedin.com/company/global-immigration-relocation-moving-madrid-spain) * Facebook - Worldwide Porters (http://www.facebook.com/worldwideporters) Special Guest: Steve Sole.

In this special episode of 'In Conversation With', I bring back three previous podcast guests to chat about a topic of their choice. John Burridge of Richardson Moving & Storage, discusses Wages. Richard Webster of Tonks Removals, discusses Costings. Tommy McNee of Guardian Moving & Storage, discusses Sales & Marketing. And I throw in my own topic for discussion at the end, Associations. Enjoy! Links to previous podcast episodes: * John Burridge (https://www.movingmatterspodcast.co.uk/29) * Tommy McNee (https://www.movingmatterspodcast.co.uk/54) * Richard Webster (https://www.movingmatterspodcast.co.uk/21) Special Guests: John Burridge, Richard Webster, and Tommy McNee.

In this episode, third-generation remover, Jason Hayes, Owner of D. Durrant Removals & Storage discusses how he began within the industry working Saturdays for the family business at the age of 13, and his first real memory of an overnighter was a removal with his father to Dundee, at the tender age of 6! D. Durrant Removals & Storage was purchased by Jason in 2001, and together with his brother (Wayne) they also purchased their uncle’s company, Turners Removals 3 years ago. D. Durrant Removals & Storage are 95% domestic removals, with a full-time team of 15, running a variety of vehicles (but none more than 12 tonne these days), and house 400 containers across 3 warehouses. Jason believes he’s been quite lucky over the years but one of his challenges was (and still is) trying to find that work/lifestyle balance. Jason would like to change two things from his moving past, firstly, to have spent more time working on the business rather than in it, and secondly, to have invested into buying property rather than renting. Jason’s highpoint of being within the industry is buying Turners Removals, not only because it was in the family before Jason was born, but he managed to secure the future of the company and gets to work alongside his brother. The one thing Jason would like to change within the industry is that the average man on the street knew about the BAR (British Association of Removers) and it was therefore more recognised by the general public. The advice Jason would give himself just starting out within the industry again is not to be so trusting and gullible, and to step back sometimes and take everything at face value. In the next 5 years Jason would like to go part time and into semi-retirement (well in 3 years actually at the age of 55). Industry wise, Jason does believe that the BAR will get on top of the key release issue our industry is constantly plagued by. Outside of the industry Jason has many a hobby, mainly around sports. Jason has 3 season tickets and can therefore often be found at football matches, he goes competition fishing with his brother and father, he has shares in a couple of greyhounds, and when time does permit, he can be found, military style, on the golf course. And as always, we end Moving Matters with a funny moving story regarding Christmas. Enjoy! Links to D Durrant Removals & Storage: * Website (https://durrantremovals.com/) * Facebook (https://www.facebook.com/removalshorsham) * Instagram (https://www.instagram.com/ddurrantmoves/) To support Jason and sponsor him aforementioned cycle journey from Munich to Pisa, raising funds for the RBA (https://rba-charity.org/) (Removers Benevolent Association) please click here (https://www.justgiving.com/page/jason-hayes-1713951654202) to make a donation that will make a real difference to those in our wonderful industry. Special Guest: Jason Hayes.

In this episode, Patrick McCrory, Owner of McCrorys Removals discusses how he began within the industry in 1967, which is when he bought his first vehicle, that came with a starting handle! Patrick, originally from County Tyrone in Ireland, who is 75 in June (2024), did work for a carrier company in Middlesborough for a short period of time before upping sticks and moving to London (alone) shortly after he’d left school. Working nightshifts in Safeway allowed Patrick to transport goods during the daytime, which included brass beds for a local antique company, that later lead Patrick into the antique and auctioneers industry for a few years, before returning to removals when he relocated to Nottingham some 40 years ago. McCrorys Removals specialise in moves to and from Ireland, running 2 x 18 tonne demountables, 2 x 3.5 tonne vans, 1 x 18 tonne demountable trailer, 1 x 3.5 tonne box trailer & 5 x demountable bodies. Patrick has experienced many challenges over his time within the industry, staff will always remain a challenge, but the worst decision he ever made was signing a contract to join a trade association. The one thing Patrick would change from his moving past is to have learned to say no and to ensure he could undertake the job comfortably before saying yes. Patrick has had many highpoints of being within the industry is, but one was getting his first demountable drawbar trailer. The one thing Patrick would like to change within the industry is that everybody within an operation, no matter what their role or their seniority, go and assist on a removal on a regular basis, to get a full understanding of the industry. The advice Patrick would give himself just starting out within the industry again is to appreciate only owning a small van for the valuable experience of having to utilise every inch of available space. In the next 5 years Patrick plans to retire, again, and is now actively looking to sell McCrorys Removals, which Patrick believes can be a niche bolt-on to an existing Removals & Storage business, that can be relocated anyway within the UK. Industry wise, Patrick sees more regulation, such as the weight a person can lift. Outside of the industry Patrick likes to travel (he has himself a campervan), cooking (which includes baking soda bread), gardening, reading, and listening to Radio 4. And as always, we end Moving Matters with a funny moving story regarding a move to Spain. Enjoy! Links to McCrorys Removals: * Website (https://www.mccrorys.co.uk/) * Facebook (https://www.facebook.com/McCrorys-Removals-Ltd-107579797529590) Special Guest: Patrick McCrory.

In this episode, James Cooper, Director of Peter Cooper Ltd discusses how he began within the industry full time from the age of 21, although as a second-generation remover he helped out in the family business during school holidays from 12/13. James was begrudgingly shuffled off to college followed by university (to study marketing), mainly by his mother, to gain a degree to fall back on should he not want to return to the family business, although the goal was always for James to return. But prior to James’s return to the family business, he went on to learn his removal foundation skills from White & Co initially and then GB Liners. Peter Cooper Ltd was started in 1986 by James’s parents, and provide domestic (predominantly), European, international & commercial relocations, secure shredding, and storage, but also offer an antique restoration and repair side of the business too, as Peter (James’s father) was trained as an antique restorer. On the removals side James runs a full-time removal crew of 12, and 3 restorers on the antique side, operating a varied fleet of 11 vehicles. James has overcome several challenges, in the early days it was being the boss’s son, but Covid was his biggest challenge. The one thing James would change from his moving past is to have purchased land that became available on the industrial estate they currently reside, but the land and the build costs were just astronomical. James’s highpoint of being within the industry are when the guys return from their jobs with a clean job ticket, and they and the customers are happy, then it’s a good day. The one thing James would like to change within the industry is people’s perception of what our industry is about. The advice James would give himself just starting out within the industry again is that you can never have to many friends within the industry, to ask questions, and to listen to the views of others no matter how different they may be to your own. In the next 5 years James believes he will be doing exactly what he is doing now, enjoying life, and hopefully taking more holidays, but probably still complaining about all the things the industry normally complains about on a yearly basis. Industry wise, James doesn’t see any change as it slowly gets back to pre-Covid trends. Outside of the industry James has a very long to-do list composed by Mrs C, regarding the new home they purchased 5 years ago that requires a lot of work, so DIY is his current escapism. Up until a year ago James played football on a weekly basis, and in his youth was a schoolboy player for Southampton FC. And as always, we end Moving Matters with a funny moving story regarding an overnight in Hamburg, Germany. Enjoy! Links to Peter Cooper Ltd: * Website (https://www.petercooperltd.co.uk/) * Facebook (https://www.facebook.com/petercooperltd) Special Guest: James Cooper.

In this episode, James Langridge, Operations Manager of Near & Far Removals discusses how he’s been in and out of the industry for the past 10-15 years, working in the family business, although he was hoping for a career in football. Near & Far Removals are based in Nottingham and was started in 2003 by James’s parents, Martyn & Elaine Langridge. Near & Far offer domestic removals, packing, dismantling & re-erecting, house clearance/disposal, commercial relocation, crate hire and storage (using both self-storage units and shipping containers, as James doesn’t like the 250 cuft wooden storage containers). James says that removals itself is a challenge he has had to overcome, especially key waits, which he goes on to have a little rant about. Other challenges include staff, which James enjoys and thrives upon, and tidiness, which includes vehicles & uniforms. James wouldn’t change anything from his moving past as he believes it is a journey he is on. James’s highpoints of being within the industry are working with different customers, different people, seeing different parts of the country and having a laugh on the job. The one thing James would like to change within the industry is, surprise, surprise, completion days. The advice James would give himself just starting out within the industry again is not to go over the top buying supplies, such as covers, as blankets are more than adequate. In the next 5 years James wants to continuing making Near & Far the best they can be by continuing to provide the best service possible. Industry wise, James doesn’t see any changes apart from individuals themselves. Outside of the industry James is clearly a keen footballer, he also enjoys golf, fishing, evenings at the spa and nights out on the town with his mates. And as always, we end Moving Matters with two funny moving stories (as well as the oddest item James has moved), one regarding a photograph, and the other involving a chap called Jeremy. Enjoy! Links to Near & Far Removals: * Website (https://www.nearandfarremovals.co.uk) * Facebook (https://www.facebook.com/nearandfarremovals/) * Twitter (https://twitter.com/nearfarremovals) * Instagram (https://www.instagram.com/nearandfarremovals) Special Guest: James Langridge.

In this episode David Burgess, Owner of We Move You Edinburgh discusses how he began loosely in the industry, by mistake, in 2000, doing removals while studying for a post graduate degree in physiotherapy. David’s old company was rebranded We Move You Edinburgh a couple of years ago, and provide the usual domestic moving services, house clearances, shipping container storage, and a weekly run to and from London, running 4 vehicles with a crew of 4. We Move You Edinburgh is massively into recycling and therefore tries to reduce landfill as much as possible, collecting 100 tonne of furniture every year. With house clearances David tries to sell, give away or even upcycle the items, rather than letting them go to landfill. One of the challenges David had to overcome was Covid, where David found himself being too busy and practically burned himself out having to deal with staff getting Covid, staff on furlough and not wanting to return to work, and therefore having to do their job, as well as his own. The one thing David would change from his moving past is maybe taking a step back and taking time out during Covid. Also, learning and knowing your numbers is critical, something that was detrimental to David over previous years. David’s highpoint of being within the industry, apart from being a guest on the podcast, is obtaining his Operators Licence. The one thing David would like to change within the industry is the no parking on pavements ruling, which in David’s situation is specific to Edinburgh as many of the roads are simply not wide enough to have vehicles parked either side of the road and leave a large enough gap for vehicles to pass, especially emergency service vehicles. The advice David would give himself just starting out within the industry again is to charge more. In the next 5 years David would like more vehicles, more storage (a warehouse or more shipping containers), and even his own land. Regarding recycling, David would like to open up a shop (with or without a partner) to sell items from house clearances, auctioning off anything that doesn’t sell, and any items that remain unsold can then be used to smash up inside a Rage Room! Industry wise David sees the recycling side increasing but changes outside of the industry still need to be made to make the green removal service achievable. Much to David’s downfall he did very little outside of the industry in the past, however, he is switching off more and more these days, and is very active in OCR (Obstacle Course Racing) and supporting his daughter in her field of vaulting (acrobatics performed on the back of a cantering horse), where she is a British Champion. And as always, we end Moving Matters with a funny moving story regarding a helping hand from the afterlife. Enjoy! Links to We Move You Edinburgh: * Website (https://wemoveyou.scot/) * Facebook (https://www.facebook.com/WeMoveYouEdinburgh) * Instagram (https://www.instagram.com/wemoveyouedinburgh/) Special Guest: David Burgess.

In this episode James Tutton, Managing Director of Chelmsford Removals discusses how he began in the industry by helping out his father at weekends in his parent’s removal company (Handy Removals) from the age of 10, and later in life while between work and serving in the army. Today James owns Chelmsford Removals which he started 16 years ago and Move It Removals which he acquired in 2019. Both companies are 90% domestic removals & storage (460 x 250 cuft containers), with some commercial and trade work, running 12 vehicles and employing 35. And both are members of the BAR (British Association of Removers). One of the challenges James had to overcome was not being able to afford to employ (let alone attract) the best removal guys when starting out, but today he couldn’t be prouder of those he employs. The one thing James would change from his moving past is to have taken much greater care of his back, which James has ensured forms a big part of the training he delivers to his staff. From a business perspective James would have liked to have focused on storage much sooner. James has several highpoints of being within the industry, consisting of, growing his own company much bigger than his Dad’s, getting his own warehouse in Chelmsford, joining the BAR, and acquiring Move It Removals. The one thing James would like to change within the industry is a standardised system in which removal companies are recognised, separating those that are couriers at worst and man & van at best apart from professional removal companies. The advice James would give himself just starting out within the industry again is to learn as much about business, the industry, and to get really good at your numbers. In the next 5 years James would like to acquire another company as he’s gearing up for an acquisition hopefully in 2025 (either a competitor for a larger market share, or a business in a complementary area), and to buy his own warehouse. Industry wise James doesn’t seem much changing, however in 10 years maybe autonomous trucks and AI moving robots. Outside of the industry James has a really good work life balance and enjoys a beer with his mates, a wine with his wife, and he also endures fitness challenges. And as always, we end Moving Matters with a funny moving story regarding every mover’s necessity for the job, a cuppa. Enjoy! Links to Chelmsford Removals: * Website (https://www.chelmsfordremovals.co.uk) * Facebook (https://www.facebook.com/chelmsford.removals) * Twitter (https://twitter.com/Chelmsremovals) * Instagram (https://www.instagram.com/chelmsfordremovals/) * YouTube (https://www.youtube.com/channel/UCNT-bnZxeRcNhnqxTqhrp4w) Special Guest: James Tutton.

In this episode, Nancy Zafrani, General Manager of Oz Moving discusses how she began in the industry directly from school 32 years ago (31 with Oz Moving), cold calling companies from the phone book! Oz Moving, who have the greatest strapline of “The Wizard of Moving” was started in 1993 by Avi Oz in New York, and today consist of 4 branches. Oz Moving provides the standard removal services, and have a 185,000 sqft storage facility in Yonkers, as well as other storage facilities. Oz Moving have approximately 40 trucks and 170 movers within the operation. Oz Moving have recently merged with a boutique moving company called Movage who offered international moving services, something Oz Moving look to expand. Being in a male dominated industry Nancy has always had a really strong group that she works with and has always had an equal say as anyone else, but one challenge of being within the industry is moving itself as it’s often so very personal depending on circumstances. The one thing Nancy would like to change from her moving past is to have invested in cameras in and on the trucks sooner, which Nancy states was a complete game changer for Oz Moving. Nancy has two highpoints of being within the industry, her first is being part of bigger charitable projects and thus providing transport and storage, her second being within Oz Moving and helping it grow over the past 30 years to the well-known and reputable company it is today. The one thing Nancy would like to change within the industry is to have more and more moving companies doing things the right way as there is often a lot of dishonesty being that it’s an easy industry to get into and no personal accountability to the owner of the company. Nancy discusses how influencers are both helping and hindering the sales process of a moving company, and the challenges encountered when moving people in New York itself. The advice Nancy would give herself just starting out within the industry again is that every experience is a learning experience. In the next 5 years Nancy still sees herself at Oz Moving, expanding with branches in Texas and Florida, and growing the international side. Industry wise, Nancy is excited for self-driving trucks. Outside of the industry Nancy loves to travel, spending time with friends and family, and being pulled through Central Park by her 3-year-old rescue dog. And as always, we end Moving Matters with a funny moving story, in fact two, one regarding a lost cat and the other her own move. Enjoy! Links to Oz Moving: * Website (https://www.ozmoving.com/) * Facebook (https://www.facebook.com/ozmoving) * Twitter (https://twitter.com/ozmovingnyc) * Instagram (https://www.instagram.com/ozmovingnyc/) * Linkedin (https://www.linkedin.com/company/oz-moving-&-storage-inc-/) Special Guest: Nancy Zafrani.

In this episode Chris Waymouth, an industry veteran (and one of the industry’s Mr Nice guy’s), discusses how he began in the industry back in 1969 at Walkers of Northampton, even though Chris was born into a family of teachers. At Walkers of Northampton Chris undertook a variety of roles within the business that gave him the grounding to pursue a career in management. In 1973 Chris took up a role within Amertrans where he honed his skills in export, shipping and forwarding, before joining Navtrans (North American Vanlines) in 1978, where he diversified the business into electronics stockholding & distribution, and airfreight (via the purchase of a company). In the late 1980’s Chris joined TransEuro (after a call from the late Paul Evans), where he remained for 12 years until the takeover with Amertrans, where TransEuro became TEAM Relocations. Chris then joined forces with Robby Wogan at MoveAssist to project manage OMNI Connect. After a telephone call from David Trenchard at QSS (Quality Service Standards) Chris took up a role to head the company, where he remained for 14 years. Today Chris is still involved within the industry, maintaining the development of the BAR database (BITS), as a BSI (British Standards Institute) Committee Chairman where he has been reworking the BSEN12522 (for the past 2/2.5 years) which will hopefully be released early this year, and being a keen photographer Chris can be found snapping away at BAR Conference. One of Chris’s challenges, personally, was self-confidence in his early days. In business, it was dealing with the less ethical side. Chris would change very little, if anything, from his moving past. Chris has loved being within the industry and has many highpoints, TransEuro undoubtedly being one where he led the building of the automated firesafe warehouse which opened in 1997 at a cost of £14m. Another was a flight on Concorde, thanks to the 4 guys that ran the airfreight business which was purchased during his time at Navtrans. The one thing Chris would like to change within the industry is more women involved in the frontline, such as the packing. The advice Chris would give himself just starting out within the industry again is honesty, fairness, and getting that grounding of what actually happens on the front line, getting to understand the grass roots of the business. In the next 5 years Chris still hopes to be clicking the shutter at BAR Conference and maintaining BITS for the BAR over the next couple of years. Industry wise, Chris believes electronics will play an even greater role, maybe not AI however, but Chris isn’t convinced by virtual surveys. Outside of the industry Chris runs a community cinema, has had a lifelong interest in photography, is a petrolhead with an interest in cars, follows motorsport quite seriously, and sailing, but in more recent years narrow boating. And as always, we end Moving Matters with a funny moving story, in fact two, one regarding Chris’s job interview at Walkers of Northampton and the other regarding his moustache. Enjoy! Special Guest: Chris Waymouth.

In this episode David Ozard, General Manager of John Mason International Movers discusses how he began in the industry some 50 years ago, and believes he’s only spent 2 weeks working outside of the industry! David started life as a remover in his father’s company based in Rochdale and has spent the past 31 years at John Mason International Movers. John Mason International Movers are based in Liverpool but do have a Southern operation in Hemel Hempstead. They are one of the largest shippers ex-UK Worldwide, and only offer international moving (deep sea and airfreight) and storage, working with partner agents from all over the world. One of David’s challenges is that he comes from Bolton, but joking aside, it’s the work ethic and enjoyment of working within the industry that can clearly bring the personal rewards. The one thing David would change from his moving past would have been to move off the vans and into management sooner to protect his health and body. David has two highpoints of being within the industry, becoming General Manager of John Mason International Movers which came to David as a shock, and becoming Chairman of the MTC (Movers Trading Club). The one thing David would like to change within the industry is the Ombudsman, which David believes is setup wrong as it’s sometimes used as a blackmail for clients to use against the remover. The advice David would give himself, just starting out within the industry again, is to work hard, play hard, and to stay in the best hotels! In the next 5 years David dreams of retirement, but realistically he enjoys work too much (even though he keeps checking his pension), so he still sees himself at John Mason International Movers. Industry wise David doesn’t know what the next 5 years holds as he believes it changes so much with challenge after challenge. Outside of the industry David enjoys sport, watching more than playing (especially football at grassroots level) but he did pay Rugby Union in his younger days. David also enjoys reading, walking (due to his new hips!) and watching foreign subtitled TV. And as always we end Moving Matters with a funny moving story, in fact two, one regarding falling asleep in a moving van, and the other regarding the use of a client’s clothing. Enjoy! Links to John Mason International Movers: * Website (https://www.johnmason.com/) * Twitter (https://twitter.com/johnmasonintl) * Facebook (https://www.facebook.com/johnmasoninternational) * Instagram (https://instagram.com/johnmasonintl) Special Guest: David Ozard.

In this episode Robert Cooper, General Manager of Purdie Worldwide Removals & Storage discusses how he got involved within the industry 8 years ago after a phone call from his childhood best friend Neil (Purdie) who was looking for someone to take over his role, someone he could not only trust but someone who knew the family and the dedication they put into the business – there was no mention of knowing the moving industry! Prior to joining Purdie Worldwide Robert worked for a Government Agency, HMRC, where he spent 11 years, starting in the call centre before working his way up to Operations Manager in charge of 500 people. To recap from Neil’s episode (https://www.movingmatterspodcast.co.uk/47), Purdie Worldwide provide domestic, commercial, and overseas moving, containerised storage (in approximately 1,500 containers) and self-storage. And to compliment the moving side there is also Purdie Property Maintenance. Robert faces challenges every day, but his biggest personal challenge was the attitude of people towards him at the very start, where he was just seen as Neil’s friend. Another challenge has been family life and adapting to the non 9-5 working hours often found within the industry. Robert wouldn’t change a thing from his 8 years of being within the industry, because he has learned something every day, no matter how big or small, and continues to do so. Robert has a few highpoints of being within the industry, being tasked with the relocation of a school after only being in the industry for 3 years, being involved in the Giraffe About Town (https://www.purdieworldwide.co.uk/2022/07/13/giraffe-about-town-logistics1/) & Oor Wullies (https://www.purdieworldwide.co.uk/2019/09/24/moving-oor-wullie/) projects, being the current Chairman of the Scottish Area of the BAR, and representing the Scottish Area on the BAR’s National Council. The one thing Robert would like to change within the industry is to have it viewed as a trade, and joking aside Robert would like the customer to haggle with the solicitors rather than the movers! The advice Robert would give himself just starting out within the industry again is don’t be scared to try something, and to apologise when the need arises. In the next 5 years Robert see’s himself exactly where he is today, however, he would like to become a director of the company, hold the Operator’s Licence, and allow Archie (Neil’s father) to retire. Industry wise, Robert doesn’t think anything specific will change in the next 5 years but does see the guys working shorter days as removals will be prolonged. Robert is interested in electric vehicles and the role they could potentially play within the industry, but sees this as 10-15 years down the road. Outside of the industry Robert enjoys walking with his miniature schnauzer, music, festivals, and very recently took part in the 26.2 mile Mighty Hike (https://www.purdieworldwide.co.uk/2023/09/11/our-mighty-hike-2023/) with 4 others from Purdie Worldwide, where they raised £2,330 for Macmillan Cancer Support (a tremendous achievement by all involved). And as always we end Moving Matters with a funny moving story, two in fact, one regarding a small move and the other regarding the recent BAR Conference in Brighton. Enjoy! Links to Purdie Worldwide Removals & Storage: * Website (https://www.purdieworldwide.co.uk/) * Facebook (https://www.facebook.com/PurdieWorldwideLtd) * Twitter (https://twitter.com/PurdieWorldwide) * Instagram (https://www.instagram.com/purdieworldwide/) * Linkedin (https://www.linkedin.com/company/purdie-worldwide) Special Guest: Robert Cooper.

In this episode David Cran, Managing Director of MintBox Removals discusses how he got involved within the industry only 5 years ago, but the seed of being a remover was potentially sowed much earlier on in life. David’s life as a remover didn’t start according to plan, a night out on the town ended early after an accident with a taxi, which resulted in David being hospitalised and on crutches for several weeks! MintBox Removals is based in Edinburgh and provides predominantly domestic removals, packing and storage services (mostly via third party storage companies), running 3 x Luton Vans and 1 x HGV (recently purchased from Richard Webster at Tonks - Listen to Richard's episode here (https://www.movingmatterspodcast.co.uk/21)). David’s challenges have been, his personal accident at the start of his removal life, Covid and the stamp duty holiday, and growing the business. The one thing David would change from his relatively short time in the moving industry is to have spent a couple of years gaining experience while working for a large Edinburgh based mover. David’s highpoints of being within the industry are, moving several Aberdeen FC footballers, being involved with the Ireland RFU during the Six Nations, being the ‘kitman’s assistant’ as David puts it, and purchasing the HGV. David wouldn’t change a great deal overall within the industry but would like to see the conveyancing system making use of Proptech (property technology). The advice David would give himself just starting out within the industry again, apart from look right and left when crossing the road, would be connecting, and communicating with other movers earlier, and to enjoy the process. In the next 5 years David would like to go down the route of palletised storage, an industrial warehouse to operate from and an additional HGV. Industry wise, David see’s more use of the demountable body system, ran by several companies currently. Outside of the industry David enjoys family time with his two children, and gardening, in which David has developed a passion for lawn care! And as always we end Moving Matters with four, yes four funny moving stories, an April Fool’s prank, a famous Irish Comedian, an attic incident, and the CEO of Hibernian FC. Enjoy! Links to MintBox Removals: * Website (https://www.mintboxremovals.co.uk/) * Facebook (https://www.facebook.com/mintboxremovals) * Instagram (https://www.instagram.com/mintboxremovals/) * Twitter (https://twitter.com/mintboxremovals) Special Guest: David Cran.