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Our lane is multifamily tech, how it influences property management companies and ultimately renters' experience finding their next home. To be clear, we’ll stay in our lane. In this podcast, we are privileged to sit down with some of the best minds in multifamily, learn directly from them, and share what we learned with you. We’re here to have honest conversations with the leaders of this industry and the tech that defines it. Tune in to learn about what could be better, and the solutions that are changing the lives of renters, and everyone working at property management companies. No matter if you just Googled the words “multifamily industry” for the first time and stumbled onto our podcast, or are a multifamily veteran, as long as you’re curious about technology and the multifamily industry this podcast is for you. Multifamily Unpacked is presented by Funnel and hosted by Tyler Christiansen.
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A highlight recorded live at Forum 2025. In this Forum panel, four leaders share what it actually takes to scale a centralized operating model—across asset types, management structures, and team sizes. You’ll hear from: – Joni Lowe, SVP Marketing, Pacific Urban Investors – Dom Beveridge, Founder & Principal, 20for20 – Jason Terry, Former Director of Resident Services, Redstone Residential – Melody Reid, Managing Director, US Property Systems, Greystar What y...
In this special rebroadcast, Funnel CEO Tyler Christiansen joins Matt Slepin on Leading Voices in Real Estate to explore the rise of centralization in an industry overdue for operational change, and how centralization before AI is reshaping multifamily operations. Together, they unpack what Tyler calls the “new operating model” a shift toward centralized, specialized teams and AI-powered workflows that make leasing more efficient, renters happier, and teams more fulfilled. The conversation tr...
Recorded live at Forum, this episode features a rare conversation with one of tech’s most influential minds: Clay Bavor, former head of Google Labs and now co-founder of Sierra. Clay joins Funnel CEO Tyler Christiansen to talk about the future of agentic AI—intelligent systems that don’t just respond, but act. Together, they unpack why this moment in AI is so significant, where the real impact lies, and how AI can elevate customer experiences by removing the rote and making room for what’s tr...
In this episode of Multifamily Unpacked, we sit down with one of the industry's most thoughtful observers and storytellers: Matt Slepin. As a longtime executive recruiter, former lobbyist, and host of the "Leading Voices in Real Estate" podcast, Matt has had a front-row seat to the evolution of multifamily real estate over the past four decades. Tyler and Matt dig deep on the past, present, and future of the industry—covering everything from the institutionalization of multifamily as an asset...
Turnover is a sticking point in multifamily. But what if a new operating model could actually solve for that? In this Forum highlight, Ginny Decker (SVP of Operations, Monument) and Jayde Kelley (Director of Innovation, RedPeak) sit down with Funnel’s Sarah Bozarth to talk about how centralized operations are giving teams more clarity, more support, and ultimately—more reasons to stay. You’ll learn: Why both operators started with team feedback before rolling anything outHow role specializati...
Rate cuts grabbed the headlines, but they aren’t the whole story. In this episode, Tyler Christiansen, CEO, Funnel sits down with economist Jay Parsons—also the host of The Rent Roll with Jay Parsons podcast—to dig into what really drives multifamily performance right now, and what managers and operators should watch. They cover: — Why a 25 bp cut doesn’t move the needle — How supply peaks today set up a different market in 2026–2027 — The myth of home sales and rental demand (hint: strong ...
In this episode of Inside the Funnel, we sit down with Jack Banask, Funnel’s Senior Director of Strategy and Operations. Jack’s role bridges product vision and operational reality, working closely with operators to simplify the most complex parts of the renter journey, from application through mid-lease. We explore how the resident experience is becoming a powerful lever for retention and efficiency—and how Funnel’s online leasing and resident portal are evolving to support that shift. In thi...
Tyler Christiansen, Funnel’s CEO and host of Multifamily Unpacked, sits down with Jessica Beck, CEO of Alfred and leader of RKW Residential, and their most recent acquisition, Quarterra. Beck’s path is anything but typical. She started in consumer tech, made her way into multifamily through what was originally a services business, and now is operating a portfolio of communities at a national scale. In this episode, you’ll learn: From startup to scale: Alfred’s journey from a home-servi...
On this episode of Multifamily Unpacked, Alex Howe, SVP Marketing and Growth at Funnel, and Tyler Christiansen, CEO at Funnel, break down the trends reshaping the industry. Forum registration is OPEN! Acquisitions are back. Cortland, Morgan, Opiniion with RentGrata and RealPage to name a few. Data blind spots: Conflicting public vs. private data on multifamily starts has made headlines, but Tyler argues the smartest operators focus on local market realities and owning their ...
In this episode, Tyler Christiansen, Funnel CEO, sits down with Jason Terry from Redstone Residential—and a standout speaker from last year’s Funnel Forum panel on centralization. Jason brings a rare mix of operational insight and higher-ed heart. He talks about leadership, leasing velocity, and why building centralized teams starts with empathy—not just efficiency. His approach reflects a mindset we value deeply at Funnel: being prosocial. His spirit of shared responsibility and team-f...
This episode features a standout panel discussion from Forum 2025 on the role of generative AI in multifamily. You’ll hear from: — Kelly Kutach, CMO, BH — Ian Andrews, SVP of Innovation and Data Analytics, Avanti Residential — Sarah Allwardt, Director of Marketing and Resident Experience, Kane Realty Corporation Moderated by Cameron Skaff, Senior Director of AI and Client Strategy at Funnel, the conversation explores: — Why immediacy and instant gratification are now baseline expectations for...
Welcome back to Season 4 of Multifamily Unpacked—and our brand-new mini-series: Inside the Funnel. We’re kicking things off with Cameron Skaff, Senior Director of Client Strategy and AI at Funnel, who works hand-in-hand with operators to bring AI-native workflows, centralization, and leasing hubs to life. In this episode, Hannah O’Leary sits down with Cameron to explore: What “agentic AI” really means (and why it matters)How AI is already transforming the day-to-day experience for leasing tea...
UDR a longtime centralization pioneer in multifamily, eventually hit a crossroads. In this episode, Josh Gampp, SVP of Centralized Operations and CTO at UDR, shares how the company evolved from building its own internal CRM to partnering with Funnel and rolling out a product suite built for centralization. He dives into what drove the shift, how they approached change management, and why real transformation requires both the right tools and the right leadership. Looking for more perspectives ...
Fresh off the saloon-swinging energy of Apartmentalize, this episode of The Report dives headfirst into the industry’s biggest debates: centralization, automation, and whether AI is here to help or replace us. Tyler Christiansen, CEO at Funnel, joins Alex Howe, SVP Marketing and Growth at Funnel, to unpack the conference buzz, share results from Funnel’s latest product launches (including 96% renter satisfaction with online leasing!), and throw down hot takes on why fully automat...
We just wrapped Forum, our annual event for believers a better operating model. From BIG AI announcements and deep conversations with industry leaders, to unforgettable moments with Iration, Aaron Weber, Nicholas Thompson, and Ryan Holiday—it was three days jam-packed with industry leaders pushing for a better and brighter path forward for multifamily. So today we'll take you behind the scenes. This episode shares what we announced, what inspired us, and where we’re headed next.&n...
Big news: we are launching Fenix — a standalone AI product purpose-built for multifamily. Until now, Funnel’s powerful AI was only available to customers on our full platform. Powered by a strategic partnership with Sierra (yes, the Sierra co-founded by tech legends Bret Taylor and Clay Bavor), Fenix brings advanced, resolution-focused conversational AI to the industry for the first time. We’re also welcoming select assets from LeaseHawk to accelerate operators on their path toward cent...
In this episode of The Report, Tyler and Alex dive into the latest trends shaping the multifamily industry—from the rapid normalization of centralization among third-party managers to the evolving role of AI in leasing. They discuss key takeaways from Dom Beveridge from 20 for 20's latest research, the Redfin-Zillow deal’s market impact, UDR’s bullish stance on centralization, and why confidence in multifamily is returning despite short-term economic uncertainty. Plus, what AI advancements me...
This is your chance to hear directly from leaders shaping centralization for third-party managers. Whether you’re already exploring centralization or just starting to think about it, this discussion will leave you with fresh insights and real-world strategies. In this episode we share Dom Beveridge’s insights from 20for20’s latest white paper on centralization for third-party managers, and hear from two industry leaders featured in the white paper: — David Perez, Senior Vice President o...
It’s our FINAL episode of season three of Multifamily Unpacked. We talked with Kylee Lambert, Senior Vice President at MAA, and President of Open Arms. Open Arms provides a home away from home at no cost for those who must travel to receive medical treatment and is the heartbeat of MAA. Donations to Open Arms can be made here: https://openarmsfoundation.networkforgood.com/ Physical donations can be sent to: Open Arms Foundation 6815 Poplar Avenue, Suite 500 Germantown, TN 38...
We are nearing the final episode of season three. In this episode, Tyler sits down with Ian Andrews, to discuss all things tech, multifamily operations, and role specialization. If you loved this episode, you'll love Forum. Register today: https://forum.eventsair.com/forum-2025 To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.
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