New Adjuster Podcast

You asked, we answered. In this special off-season Q&A, Murphy tackles your most-asked questions about claims adjusting. Fast, practical, and straight from the trenches—perfect for new adjusters planning their next move. Subscribe, leave a review, and send your questions for the next mailbag!

In this final episode of Season 3, The New Adjuster Podcast welcomes Pablo Gonzalez, an Adjuster Career Coach and mentor who has helped over 12,000 adjusters get licensed and find real traction in the industry.Whether you’re newly licensed or still figuring out your next move, this episode offers clear, practical advice for navigating the critical gap between passing your exam and landing your first deployment.🎙️ Topics Include:The #1 gap between licensing and getting hiredMentorship and accountability: what it really looks likeMindset tips for overcoming slow starts and rejectionRookie mistakes to avoidThe value of being bilingual in the claims worldTraits of adjusters who actually succeed long-term💡 Sponsored by Blue Leopard Agency. Start your smarter marketing strategy today at blueleopardagency.com🎯 Subscribe for more insider stories, strategies, and tools to thrive in your adjusting career.

Host Murphy sits down with veteran training manager Craig Fowler from CNC to unpack the critical role that focused, practical training plays in an adjuster’s success. Craig shares why some rookies tank while others thrive, how training differs between desk and field roles, and which skills new adjusters often overlook. You’ll learn how industry expectations have shifted over time, the top three things you should master early on, and actionable tips for continuing education—even after you’re licensed and in the field.Whether you’re fresh out of licensing or looking to sharpen your skillset, this episode delivers the training roadmap you need to stand out and succeed.Subscribe in your favorite podcast app so you never miss an episode!

Join Murphy and Kelsey for Season 3, Episode 6 of The New Adjuster Podcast—“Tales from the Field”—where we go boots-on-the-ground with CNC’s top field adjusters, Aaron Reed and Rusty Garrett. Discover how they broke into flood and property adjusting, what their first deployments taught them, and the biggest surprises they’ve encountered on-site. You’ll hear a step-by-step look at a typical field day—juggling inspections, deadlines, and policyholder communications—plus real-world advice on essential gear, managing stress during hurricanes and floods, and turning early mistakes into career-building lessons.Whether you’re preparing for your first deployment or looking to sharpen your field skills, you’ll walk away with actionable tips and hard-earned wisdom to accelerate your claims career.🔗 Join our Facebook group: The New Adjuster Podcast Community🎧 Subscribe and Review: Apple Podcasts | Spotify | Google Podcasts

Hosts Murphy and Kelsey go behind the scenes at CNC’s desk department to bring you firsthand insights from four experienced desk adjusters. Join Tammy Reed, Mary Berry, Cassandra Daniels, and Kelly Hensley as they share how they broke into property and flood desk adjusting, what a typical day looks like, common file‐processing pitfalls, and the communication hacks that keep field and desk teams in sync. Whether you’re just starting out or looking to sharpen your desk skills, you’ll leave this episode armed with actionable tips to level up your claims game.12:15 – A Day in the Life Discover what a typical workday looks like at the desk: from triage calls and file reviews to coordinating with field adjusters.17:30 – Common Challenges and File Pitfalls Learn the top three mistakes that slow down claims and how you can catch them before they become problems.23:45 – Advice for New Adjusters Our panel shares their best “desk hacks”—from time management tricks to documentation dos and don’ts that will make your reviewer’s life easier.29:10 – Field vs. Desk Communication Why clear, consistent communication is non-negotiable—and the tools and strategies our guests rely on to stay aligned with field teams.33:40 – What They Love and What Tests Their Patience Personal reflections on the most rewarding—and most challenging—aspects of desk work.🔗 Join our Facebook group: The New Adjuster Podcast Community🎧 Subscribe and Review: Apple Podcasts | Spotify | Google Podcasts

Ever wondered what a Claims Manager at an independent adjuster firm really does? In this episode of The New Adjuster Podcast, Kelsey Arrington shares what her job is like behind the scenes—from daily deployment duties and working with field adjusters to busting industry myths. 💼🔥You’ll hear: ✅ What a Claims Manager actually does ✅ Common rookie mistakes and red flags 🚩 ✅ Actionable tips to stay organized and stand out 📂Whether you’re new to adjusting or aiming for your next big opportunity, this one’s packed with must-know insights. Hit play now! 🎙️#InsuranceAdjuster #ClaimsManagerLife #NewAdjusterPodcast #CareerTips #IndependentAdjuster

Starting your journey as an insurance adjuster? You’re not alone—and this episode proves it.In Episode 3 of Season 3, hosts Murphy and Kelsey switch things up as Murphy steps into the guest seat to share his personal journey from first deployment jitters to becoming a confident, seasoned adjuster. With honesty and humor, Murphy shares the highs, lows, and lessons learned on the road, plus the routines and tools that help him stay sharp today.Whether you're still studying for your license or gearing up for your first deployment, this episode is full of valuable takeaways. Murphy also shares real talk on what social media doesn’t show about this career—and what he wishes someone told him on Day 1.🎧 Tune in now to hear:What starting out in the field really feels likeThe biggest challenges Murphy faced and how he overcame themAdvice for new adjusters trying to land that first deploymentTips to build confidence and longevity in your adjusting career👉 Don’t forget to subscribe and join our Facebook Group, The New Adjuster Podcast Community, to keep the conversation going and share your own journey!

Welcome to Episode 2 of The New Adjuster Podcast, Season 3!In this episode, your hosts Murphy and Kelsey sit down with seasoned field adjuster Julian Badillo, who brings over 9 years of boots-on-the-ground experience to the mic. If you're considering becoming a field adjuster or just starting out, this conversation is packed with practical tips, lessons learned the hard way, and advice you won’t find in a training manual.Julian walks us through how he got started, the challenges of year one, what a “day in the life” really looks like, and how the adjusting world has evolved over the past decade. He also busts a few industry myths and shares what new adjusters should focus on to build a lasting career in the field.Topics Include: 🔹 Getting started as a field adjuster 🔹 Biggest early career challenges 🔹 Daily routines and job expectations 🔹 Industry changes and staying competitive 🔹 Top tips and tools for new adjustersDon’t miss this deep dive into field adjusting from someone who’s been in the trenches—and come out thriving.

Welcome back to The New Adjuster Podcast! In our highly anticipated Season 3 premiere, we’re joined by Cort Fowler, CEO of CNC Catastrophe & National Claims, to dive deep into what it takes to start a successful career as a claims adjuster in today’s industry.Cort shares his insights on how the adjusting landscape has evolved over the past two decades and what CNC looks for in new adjusters today—hint: it’s not the same as it used to be! Whether you’re just getting started or looking to stay ahead of industry shifts, this episode is packed with valuable takeaways to help you navigate and thrive in the adjusting world.Tune in and get ready to level up your adjusting game!

File reviews are a critical skill for independent adjusters. In this episode, we provide you with the tools and techniques to master the art of file reviews, enabling you to spot discrepancies, assess claims thoroughly, and maintain the highest standards of professionalism. Guest: Craig Fowler, Chief Claims Officer, CNC

Understanding insurance policies is fundamental for every adjuster. We break down the essential elements of policies, decoding complex terminology and helping you interpret coverage accurately, ensuring you make informed decisions during the claims process.

From initial assessment to final settlement, the claims journey is multifaceted. Join us as we guide you through the A-Z of independent adjusting, providing a comprehensive roadmap for successfully navigating claims from start to finish.

Adjusting auto claims requires its own set of skills. In this episode, we introduce you to the world of auto adjusting, discussing key differences, challenges, and best practices to ensure you're equipped to handle vehicular claims effectively.

Technology is transforming insurance adjusting. In this episode, we explore must-have tech tools for both desk and field adjusters, streamlining your workflow, enhancing accuracy, and keeping you ahead in a rapidly evolving industry.

Desk adjusting is a crucial aspect of the claims process. Join us as we take a deep dive into advanced techniques and strategies for effective desk adjusting, going beyond the basics to help you handle complex claims with confidence.

Deployments can be both thrilling and overwhelming for independent adjusters. Tune in as we guide you through a comprehensive preparation process, covering everything from gear and documentation to mental readiness, ensuring you're well-prepared for any situation.

In this episode, we kick things off by recapping the aftermath of Hurricane Ian with insights from experienced independent adjusters who were on the ground. Learn about the unique challenges they faced and the lessons they've gathered from their experiences.

Join us as Hannah speaks with Kelsey Burford, Claims Supervisor, and Murphy Buggs, Property Claims Manager, about Desk Adjusting. They discuss what skills you need to succeed as a Desk Adjuster, remote opportunities, pay, and more! Listen as they describe what they enjoy about Desk Adjusting and what you can do to make yourself stand out for a Desk Adjuster position.**Note: Reimbursement program may vary, speak with HR for most up-to-date information and requirements. License reimbursement program is for employees only; does not apply to adjusters on the roster. Please contact HR for questions about licensing.

Chris and our Property Training Manager, David, discuss the difference between CAT and daily claims, what tools you need for inspections, and what to expect for lodging on deployment. They also discuss commercial vs residential claims and if you have to get on a roof as an independent adjuster.

Chris, David, and Todd discuss what a typical inspection day is like. Learn about how you can get on the short-list for claims deployments and what you can do to make yourself more deployable to adjusting firms. They share personal experiences and stories about their past deployments.